Compare SentinelOne vs SonicWall

SentinelOne

Based on 515 reviews.

SonicWall

Based on 297 reviews.

Latest Research

Buyer's Guide

SentinelOne Singularity Endpoint vs. SonicWall Capture Client

October 2026

SonicWall Capture Client vs. SentinelOne Singularity Endpoint

Updated: October 2026

Buyer's Guide

SentinelOne Singularity Identity vs. SonicWall Capture Advanced Threat Protection

November 2026

SonicWall Capture Advanced Threat Protection vs. SentinelOne Singularity Identity

Updated: November 2026

Buyer's Guide

SentinelOne Singularity Endpoint vs. SonicWall Capture Client

October 2026

SentinelOne Singularity Endpoint vs. SonicWall Capture Client

Updated: October 2026

Buyer's Guide

SentinelOne Singularity Identity vs. SonicWall Capture Advanced Threat Protection

November 2026

SentinelOne Singularity Identity vs. SonicWall Capture Advanced Threat Protection

Updated: November 2026

Sample Customers

SentinelOne Singularity Endpoint

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank

SentinelOne Wayfinder Threat Detection and Response

Norwegian Airlines, TGI Fridays, AVX, FIMBank

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

SentinelOne Singularity Endpoint

112 reviews

SentinelOne Singularity Cloud Security

57 reviews

SentinelOne Wayfinder Threat Detection and Response

17 reviews

SonicWall NSa

4 reviews

SonicWall TZ

6 reviews

SonicWall NSv

20 reviews

Top Industries

Outsourcing Company

Financial Services Firm

Manufacturing Company

Computer Software Company

Outsourcing Company

11%

Construction Company

10%

Manufacturing Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Vaibhav Mahendra Kolhe
Soc Analyst at Softcell Technologies Limited
The primary use cases for SentinelOne Singularity Complete include endpoint security to detect, prevent, and respond...
Read full review of SentinelOne Singularity Endpoint »
Md Rafique
Desktop support Engineer at a outsourcing company
My primary use case for SentinelOne Wayfinder Threat Detection and Response is to proactively detect, investigate,...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
Purple AI addresses queries and analysis on threats. If you have a threat incident while using the SentinelOne...
Read full review of Purple AI »
Anonymous User
System Engineer at a consultancy
My main use case for SentinelOne Singularity AI SIEM is centralized log management, fast threat detection, and...
Read full review of SentinelOne Singularity AI SIEM »
KetanPatel7
Software Developer at Softcell Technologies Limited
I have recently used SentinelOne Singularity Cloud Security. We also have the CrowdStrike EDR tool, which is similar...
Read full review of SentinelOne Singularity Cloud Security »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
Alex Salguero
CISO at PCRA
We have a partnership with SonicWall, and we are not just a customer, but a user. We have been partners since 2012...
Read full review of SonicWall Capture Client »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
We have SonicWall NSa models including NSA 2600, NSA 3600, and 6600 firewalls in our environment.We have used the...
Read full review of SonicWall NSa »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Kandregula Sathvik
Threat Engineer at Proficio
Experience with customer service and technical support has been primarily with tech support because, during the...
Read full review of SentinelOne Singularity Endpoint »
Aditya_Raj
DevOps Engineer at Hike
I would rate my experience with the technical support of SentinelOne Singularity Cloud Security as eight out of ten.
Read full review of SentinelOne Singularity Cloud Security »
Ashraf Razi
Sr. Security Engineer at a energy/utilities company
The technical support is acceptable, and I would rate it at eight.
Read full review of SentinelOne Singularity Cloud Security »
Mohan Janarthanan
Associate Vice President at Novac Technology Solutions
As of now, I have not faced many issues with technical support from SentinelOne. They are good. I would give eight...
Read full review of SentinelOne Singularity AI SIEM »
Sanjay Kaushal
Vice President Cyber Security Practice Head at orbit techsol w pvt.ltd
When discussing communication with technical support, the pre-sales and sales teams are excellent, but the technical...
Read full review of SentinelOne Singularity Endpoint »
Magdy Ali
Network & Security Section Head/Digital Transformation at a government
I would rate the technical support by SentinelOne as good, as when I create a ticket, it takes the normal process and...
Read full review of SentinelOne Singularity Cloud Security »
Vanshika
Cybersecurity Engineer at Gigabit Technologies Pvt Ltd
I have not reached out to customer support yet and have not experienced it directly. However, I have heard from my...
Read full review of SentinelOne Singularity AI SIEM »
Sumit Saxena.
Senior Consultant at a consultancy
We have 24/7 support, but it is just moderate.
Read full review of SentinelOne Singularity Endpoint »
Ijeoma Nkemjika
Customer Success Manager at Digitank Technology
Their support is very good. When we encounter an issue, we quickly raise support tickets, and the response time is...
Read full review of SentinelOne Singularity Endpoint »
Greg Walia
IT Manager at a healthcare company
I rate SentinelOne's support seven out of 10. SentinelOne's customer service isn't that great. There's only so much...
Read full review of SentinelOne Singularity Endpoint »
Krishna R
DGM. Technical Security at a tech services company
I have contacted SentinelOne support via TAC lines for understanding suspicious behavior, and they help drill down...
Read full review of SentinelOne Singularity Endpoint »
Sagar-Patel
Security Engineer at a marketing services firm
Customer support is good, and the service is good.
Read full review of SentinelOne Singularity Endpoint »
Deepak Davankar
Manager IT Operations at Wallem Group Limited
The solution's technical support team is good. The environment constantly changes due to the rise in cyber threats. I...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Graham Peck
Data Security Manager at Leeds United FC
I've only had to deal with them once. I think there was just a little bit of confusion between whether it was an MSP...
Read full review of SentinelOne Singularity Hologram [EOL] »
Vijay Mohan
Senior Manager INFOSEC AND Risk ASSESSMENT Engineering at Atlas Systems
I have used the support team from SentinelOne Singularity. I rate the support from SentinelOne Singularity a four out...
Read full review of SentinelOne Singularity Endpoint »
Craig McGill.
IT Security Analyst at a recreational facilities/services company
The technical support is difficult to contact.
Read full review of SentinelOne Singularity Endpoint »
Qais Qurbany
Senior IT Security Analyst at a comms service provider
I have raised a lot of tickets, and their support is very good. However, with other members, when we have raised...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Director of Cybersecurity at a manufacturing company
Support is good. The support team is quick to respond and quick to resolve. We can't ask for anything more.
Read full review of SentinelOne Singularity Endpoint »
Maurice Singh
IT Solutions Specialist at a non-tech company
The technical support is generally good, but there are instances when they need to consult with the development team...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
System Engineer at a consultancy
The customer support was helpful, responsive, and easy to work with. I would rate the customer support an eight out...
Read full review of SentinelOne Singularity AI SIEM »
Anonymous User
Director - Global Information Security at a manufacturing company
Technical support started off mainly by email, but support is probably the single biggest improvement since we...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. Security Engineer at a financial services firm
The support team is hard to get a hold of.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Sr. Security Engineer at a healthcare company
I don't have access to create tickets. The vendor removed the ability. I need to talk with our MSSP for support. They...
Read full review of SentinelOne Singularity Endpoint »
Mohsinoddin Mohammed
Senior Information Security Principal at a venture capital & private equity firm
I rate their technical support as very responsive and good. Whenever I raise a ticket regarding any product or...
Read full review of SentinelOne Wayfinder Threat Detection and Response »
Danish Ansari
Threat Detection Engineer at Cred
I rate the technical support a 10 out of 10 because we can raise any ticket to OM and they respond very quickly,...
Read full review of SentinelOne Singularity Cloud Security »
Anonymous User
Cloud Security Engineer at eSec Forte® Technologies
I have contacted them. We also have a Customer Success Manager whom we can contact via email. Whenever required, we...
Read full review of SentinelOne Singularity Cloud Security »
Mike Valenza
IT manager at a outsourcing company
We pay for Vigilance, which is a 24/7 instant response team. However, if we did not pay for Vigilance and I had a...
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
IT Infrastructure Manager at a training & coaching company
I did not have the opportunity to contact them because I had almost no issues.
Read full review of SentinelOne Singularity Endpoint »
Anonymous User
Senior Analyst at a manufacturing company
So far, everything has been great. During our deployment, I have bugged them a lot, and it has been pretty good. I...
Read full review of SentinelOne Singularity Endpoint »
Tuan Le.
Security Analyst at a construction company
The first-level support needs improvement but the other levels are great.
Read full review of SentinelOne Singularity Identity »

Review 1 of 30

Bart Flores Jr
System Specialist at MEC Networks Corporation
I provide support for the SonicWave Access Points.
Read full review of SonicWall SonicWave Access Points »
VinodPol
Vice President and Head - IT Telecom, Software License Management and Collaboration at a tech vendor
SonicWall's technical support team is not good. They never respond or provide any solution.
Read full review of SonicWall NSSP »
Raghuram K M
Chief Technology Officer at Prognosys Medical Systems
My company has not used much of the technical support since we haven't had any problems with the product. When my...
Read full review of SonicWall Connect Tunnel »
PratapNegi
Head of Information Technology at Group Publishing, Inc.
Initially, we faced multiple challenges with support. The support personnel do not respond on the web portal. They...
Read full review of SonicWall Netextender »
Harish (Kumar)
Cybersecurity And Information Governance Head at Aeren
I get in touch with technical support whenever we require the support, the support is okay. We have a toll free...
Read full review of SonicWall TZ »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The service received from SonicWall NSSP and their distributors has been excellent. Every time I had a concern, they...
Read full review of SonicWall NSSP »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
Customer support for SonicWall NSv is excellent.
Read full review of SonicWall NSv »
Amjad Edris
Technical Support Engineer at Netco Security Solutions
SonicWall's technical support is very responsive and helpful whenever we need support from them.
Read full review of SonicWall NSa »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
AlaaMady
System Administrator at a insurance company
Technical support is knowledgeable, yet they are not fast. To be honest, they are good.
Read full review of SonicWall TZ »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support team is more prompt and responsive than other vendors.
Read full review of SonicWall SonicWave Access Points »
Anonymous User
Information Technology Network Support Specialist at a hospitality company
I've had good experience with technical support.
Read full review of SonicWall TZ »
Michael Sleibi
IT Manager at Caritas Baby Hosptial
Technical support for this solution is great. When we ask questions they answer them quickly.
Read full review of SonicWall SMA »
Kelly Sietmann
Senior Manager Information Technology Infrastructure at a wholesaler/distributor
The technical support is great.
Read full review of SonicWall NSa »
Antonio Galvao
CIO at ENGEREDE SOLUÇÕES EM TI
They have a good technical support. I have no problem with them.
Read full review of SonicWall TZ »
Darshil Sanghvi
Consultant at a media company
We called technical support to help us with the implementation and they were very helpful. There's also a lot of...
Read full review of SonicWall SonicWave Access Points »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Anonymous User
IT Supervisor at a tech services company
I would give technical support a rating of seven out of 10. Their follow up is good. However, if the agent who is...
Read full review of SonicWall NSa »
Anonymous User
Administration IT at a engineering company
Customer service is excellent. They are really good whenever I have needed to call them.
Read full review of SonicWall TZ »
Aziz-Ahmed
Group IT Manager at Direct Remit Limited
SonicWall NSa's technical support is quite good because they respond and solve our issues whenever we call them.
Read full review of SonicWall NSa »
Anonymous User
Network Consulting Engineer
Customer Service: Service is great. Technical Support: Service is great.
Read full review of SonicWall TZ »
Roy Haddad
Director at FOXMINDS Solutions LLC
The technical support is excellent.
Read full review of SonicWall TZ »
ShatrughanSingh
Senior Member Of Technical Staff at Flexera
Technical support is good, there is no issue.
Read full review of SonicWall TZ »
Julio Caceres
Sales Manager at a non-profit
I have used the SonicWall support portal. I mainly use it for firewall issues. It's pretty good and very accessible.
Read full review of SonicWall Capture Client »
Thanarak Hongsuk
Cyber security consultant at a renewables & environment company
I have not contacted technical support. The partner has contacted the solution's technical support, as I am not a...
Read full review of SonicWall NSa »
Lakshan Perera
IT Manager at a tech services company
Technical support's response is delayed due to our process. We need to go through our reseller, who then contacts the...
Read full review of SonicWall TZ »
Anonymous User
Product Manager at a tech services company
They are good enough.
Read full review of SonicWall TZ »
Anonymous User
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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