Compare Securonix Solutions vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Splunk Enterprise Security

171 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

41 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Computer Software Company

13%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Ahmed Naguib
Director at Techpace
I recommend Splunk ITSI (IT Service Intelligence) for large enterprises and the government sector.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »

Review 1 of 30

Rafael_Oliveira
Systems Engineer at a tech vendor
I evaluate customer service and technical support for Splunk Observability Cloud as having only great experiences...
Read full review of Splunk Observability Cloud »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate the customer service and support eight out of ten.
Read full review of Splunk ITSI (IT Service Intelligence) »
Sheenam Singla
SAP Roles and Authorization Consultant at a tech vendor
I would evaluate customer service and technical support as good.
Read full review of Splunk Enterprise Security »
Sathis-Kumar
Senior Manager at Bank of America
Technical support is rated an eight. There is some delay in their in-depth responses and standard answers to questions.
Read full review of Splunk Observability Cloud »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
Technical support has been good. I work on technical parts of the product and bring in use cases, et cetera. If there...
Read full review of Splunk SOAR »
Anonymous User
Senior Database Engineer at a financial services firm
I have not contacted the support from AppDynamics Database Monitoring.
Read full review of Splunk AppDynamics »
Anonymous User
Cybersecurity Manager at a tech services company
I would rate their support a seven out of ten. Its implementation was a big challenge, and sometimes, the ticket went...
Read full review of Splunk Enterprise Security »
Anonymous User
Programmer/Analyst at a tech company
We constantly use technical support. It’s pretty good, depending on the nature of the challenge we're having....
Read full review of Splunk AppDynamics »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Observability Cloud »
Anonymous User
Engineer in Training at a energy/utilities company
For technical support, I look at the online community, which has been a great help. I haven't used Splunk support...
Read full review of Splunk Enterprise Security »
Blas M.
Information Security Architect at UMMS
For Splunk Enterprise Security, it's been pretty good. For the regular Splunk Enterprise Platform, overall, it's like...
Read full review of Splunk Enterprise Security »
Anonymous User
Architect at a tech consulting company
I encourage users to use the vendor management team and cultivate a relationship with them. I have worked with...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior System Administrator at a tech company
Technical support and customer service have been amazing. I have been able to get support both through the portal,...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk Developer at a tech vendor
We get support when we need it. I would rate support an eight or nine out of ten. There's always learning and...
Read full review of Splunk Enterprise Security »
Anonymous User
Tech Director at a government
Splunk's support is great and amazing. The people we work with in our corporate environment are top-tier experts....
Read full review of Splunk Enterprise Security »
Juha Strandman
Owner at a reseller
Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I...
Read full review of Splunk Cloud Platform »
lebohang-motloung
Technical Team Lead at a financial services firm
The technical support is great. After you have spent a certain amount with AppDynamics they provide you with...
Read full review of Splunk AppDynamics »
SuchismitaPriyadarsini
CHRO at a computer software company
The solution's response time is not that fast. The experience of some of my peers is that the vendors have actively...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Architect at a comms service provider
I am moderately satisfied with the solution's technical support. I rate the technical support an eight out of ten.
Read full review of Splunk Enterprise Platform »
Anonymous User
Sr. MTS Software Engineer at a financial services firm
Technical support has not been an area of the solution I've dealt with.
Read full review of Splunk Observability Cloud »
Swayam Sopnic Nayak
Vice President Research And Development at OSINT Ambition
I do not remember contacting technical or customer support. Whenever I faced any problem, I usually consulted the...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior technical consultant at a healthcare company
We frequently engage with support now since we have a lot of incidents. They consistently ask for feedback on our...
Read full review of Splunk Cloud Platform »
Risi Avila
Solutions Diretor at a computer software company
I would evaluate customer service and technical support as pretty good. There is a good community. On a scale of one...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber security analyst at a manufacturing company
We've got a lot of experience on our team solving Splunk, but the few times we used Splunk's technical support, we...
Read full review of Splunk Enterprise Security »
Kent Yan
Information Security Analyst at a leisure / travel company
I never really had to use professional services. For the most part, everybody is knowledgeable and patient, and there...
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Test Engineer at a insurance company
We have technical support. We have the technical services. We work with one of their engineers on a monthly basis....
Read full review of Splunk AppDynamics »
Norman Freitag
Account-Manager at Consist ITU Environmental Software GmbH
The support is quite good. Sometimes, of course, you want to have a shorter resolution time, however, it also depends...
Read full review of Splunk SOAR »
Hemant Pradhan
Works at a comms service provider
I rate Splunk support nine out of 10. It is very helpful. Whether you are connected to priority one, two, or three...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Consultant - DevOps at a tech services company
Customer service is good. I have always received prompt responses for the queries and concerns raised.
Read full review of Splunk On-Call »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.