Compare Securonix Solutions vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Manufacturing Company

10%

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
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Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
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Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
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Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
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Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
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Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
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Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
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Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
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Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
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Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
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Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
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Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
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Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
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Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
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Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
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Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
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Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
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GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
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Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
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Review 1 of 30

AKHIL Kumar Guttapalli
Product Sales Specialist(Asst.Manager) at Redington India Limited
I hear that customers usually have support on time from the Splunk team. Generally, they are satisfied with the...
Read full review of Splunk Enterprise Security »
MarcoDi Gioia
Security Consultant at Sitael
The technical support experience is moderate. It can take a long time to resolve issues, and I often need to explain...
Read full review of Splunk Enterprise Security »
Mohammed Hassan
Regional Director at iSecureMind
Splunk's technical support is amazing. Their response time depends on the SLA. If the issue is of medium or low...
Read full review of Splunk User Behavior Analytics »
Rahul -Jain
SDET ANALYST SENIOR at TSYS
We have to pay a yearly licensing fee for the solution. We can raise concerns or send mail regarding issues or...
Read full review of Splunk AppDynamics »
PraveenSande
Senior Splunk Engineer (L3) at Wipro Limited
I contacted technical support for Splunk ITSI (IT Service Intelligence). I have worked on both areas, on-premises and...
Read full review of Splunk Enterprise Security »
Sagar Shubham
Senior Software Engineer at Wipro Limited
The Splunk support team is helpful. For complex issues or on-demand requests, we raise cases with them. On-demand...
Read full review of Splunk Enterprise Security »
HarshBhardiya
SOC Engineer at a outsourcing company
The technical support team is excellent. They proactively identify and inform clients about any vulnerabilities or...
Read full review of Splunk Enterprise Security »
Nagendra Nekkala.
Senior Manager ICT & at Bangalore International Airport Limited
I would rate its customer service and support eight out of ten.
Read full review of Splunk Observability Cloud »
Sheenam Singla
SAP Roles and Authorization Consultant at a tech vendor
I would evaluate customer service and technical support as good.
Read full review of Splunk Enterprise Security »
Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
The solution provides good and helpful technical support.
Read full review of Splunk AppDynamics »
Himanshu Tejwani
Platform Architect at Appcino Technologies
We have not opted for paid support but have utilized community support, which is good but could benefit from more...
Read full review of Splunk Enterprise Platform »
Mustafa Ameen
Resident Consultant (Security Analyst) at helpag
I have sought assistance from Splunk Enterprise Security support in the past, particularly during deployment, and...
Read full review of Splunk Enterprise Security »
Anonymous User
Regional Pre-Sales Consultant at a tech services company
I would rate their technical support a seven out of ten. Sometimes the queues to get to the concern are long. Then,...
Read full review of Splunk AppDynamics »
Anonymous User
Quality Assurance Expert at a tech company
We got our questions answered in a timely manner.
Read full review of Splunk AppDynamics »
DhirendraSingh2
Senior Consultant at a consultancy
We have a partnership with Splunk. Based on our pricing and license, they provided 800 hours for a year, making them...
Read full review of Splunk ITSI (IT Service Intelligence) »
BertDrijver
Consultant at Kienia
Technical support is good. We had them visit a couple of times and it was very good. I would rate them an eight out...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Staff application Security Analyst at a media company
I haven't had to go to Splunk directly for many things. Communicating with our success managers has been very positive.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Administrator at a tech vendor
I would rate them a seven out of ten based on my experience. There were many instances where we did not receive...
Read full review of Splunk Cloud Platform »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk Enterprise Security »
Anonymous User
Principal Site Reliability Engineer at a pharma/biotech company
I have not had the chance to interact with Splunk's customer service or support, so I can't really evaluate them.
Read full review of Splunk Cloud Platform »
Anonymous User
Director of Technology at a insurance company
The support's been good from what I've heard. If it weren't, it would've been escalated to me.
Read full review of Splunk User Behavior Analytics »
Muhammad M
Head of DevOps at a tech services company
The support is responsive, though it could use some improvement. In the past, we contacted their support about a...
Read full review of Splunk Observability Cloud »
Konstantinos Michailidis
Digital Performance Tester at Amdocs
I haven't worked with them directly. I remember the developers contacted them once, and they received answers within...
Read full review of Splunk AppDynamics »
MayankAggarwal
Senior eCommerce Infrastructure Specialist, L2 at Mastek
I am quite satisfied with their support. Things are in shape. Things are good.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Performance Engineer at a financial services firm
Their support is really good.
Read full review of Splunk AppDynamics »
Pradeep Hiremath
Senior Associate at a consultancy
From 1 to 10, I would rate the technical support as an 8 since it is generally responsive and helpful.
Read full review of Splunk Observability Cloud »
Anonymous User
Principle Software Engineer at a manufacturing company
The support has been hit or miss. We are on a classified program, so we had clear points of contact assigned to us....
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Infrastructure Admin at a healthcare company
Their support is great, especially the agent that we have now. They're very responsive, willing to help out, and give...
Read full review of Splunk Cloud Platform »
Anonymous User
CTO at a financial services firm
Technical support has been pretty good. In our case, we use a few programming languages which are still not supported...
Read full review of Splunk AppDynamics »
Anonymous User
Service Management Lead at a consultancy
I have never used the product's customer support. My peer has contacted the product's technical support team, and it...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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