Compare Securonix Solutions vs Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

Securonix Next-Gen SIEM

8 reviews

Securonix UEBA

1 reviews

Splunk Enterprise Security

177 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

40 reviews

Top Industries

Computer Software Company

16%

Financial Services Firm

Comms Service Provider

Manufacturing Company

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Mack Scott
Cyber Security Network Security Engineer at Cirrus Logic
My main use cases for Splunk SOAR are automating security response and incident response. We use Splunk SOAR for...
Read full review of Splunk SOAR »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
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Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
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Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
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Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
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Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
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Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
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Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
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Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
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Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
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Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
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Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
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Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
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Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
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Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
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Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
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Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
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Anonymous User
Security Specialist at a tech vendor
We are not raising any questions with customer service or support.
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Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
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Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
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Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
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Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »

Review 1 of 30

Joshua Kleensang
Splunk Admin at UniFirst
I have never used their support. Community is the first place I go.
Read full review of Splunk ITSI (IT Service Intelligence) »
Devin Zayas
SIEM engineer at Broadcom Inc.
Their support is great. I've never had any issues with them.
Read full review of Splunk Enterprise Security »
Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Nuno Rosa
Principal Consultant at Infosys
In terms of technical support, they don't need to be faster, but they could be more usable. I believe they can...
Read full review of Splunk AppDynamics »
Hamada-Elewa
Cyber Security Technical Sales Manager at Raia
The customer service is very good. You don't need to create many support cases because the system is stable.
Read full review of Splunk User Behavior Analytics »
Jeremiah Anderson
Sr. Cybersecurity Engineer Splunk Architect at Coalfire Federal
Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we...
Read full review of Splunk Enterprise Security »
Anonymous User
ICT Services Manager at a computer software company
I appreciate that whenever we have an issue, we have very good support. If there is something wrong, I always have...
Read full review of Splunk On-Call »
MayankAggarwal
Senior eCommerce Infrastructure Specialist, L2 at Mastek
I am quite satisfied with their support. Things are in shape. Things are good.
Read full review of Splunk AppDynamics »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk Enterprise Security »
Anonymous User
Systems Administrator at a insurance company
I would evaluate the customer service and technical support for Splunk Observability Cloud as fantastic. On a scale...
Read full review of Splunk Observability Cloud »
ManojKumar46
Splunk admin/devepor at Wipro Limited
I haven't had to escalate any issues to technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Consultant at a tech vendor
I have not contacted support from AppDynamics.
Read full review of Splunk AppDynamics »
Anonymous User
BS Systems Engineer at a tech services company
The last time we needed tech support help it was in order to restore some data from frozen parts. They clarified that...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Director of Application Performance Monitoring As A Service (MAPS & MSPM)
I think their technical support is good. There is no problem there that I know of.
Read full review of Splunk AppDynamics »
Mustafa Ameen
Resident Consultant (Security Analyst) at helpag
I have sought assistance from Splunk Enterprise Security support in the past, particularly during deployment, and...
Read full review of Splunk Enterprise Security »
Anonymous User
Quality Assurance Expert at a tech company
We got our questions answered in a timely manner.
Read full review of Splunk AppDynamics »
Joy Davidson, Scm
Senior Director, DevOps at a consultancy
Customer Service: Excellent sales support! Technical Support: Technical support is off-shore and often questions have...
Read full review of Splunk AppDynamics »
Anonymous User
Data Center Architect at a outsourcing company
We've had a few calls, and they're very responsive.
Read full review of Splunk Enterprise Security »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk Enterprise Security »
Raheel Asim
Security Operation Centre (SOC) Analyst at Nera Philippines Inc.
I'm satisfied with the level of service technical support provides.
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
I would rate Splunk technical support at six out of ten. When we have a problem and need to create a case, the...
Read full review of Splunk Observability Cloud »
Anonymous User
Software Engineer at a tech company
We have not really used technical support. I'm not on the side of configuring APM. I'm a user of APM. I just look at...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk Architect at a government
We had a support person who was instrumental in getting it set up. I would rate support an eight out of ten. It's...
Read full review of Splunk ITSI (IT Service Intelligence) »
ShabbeerNasrudeen
Solution Architect(Splunk- Log Management) at Tata Consultancy
The Splunk technical support meets all the SLAs. There's a P1, P2, and P3 categories, and the support is being...
Read full review of Splunk Observability Cloud »
Anonymous User
Sr. Engineer at a tech company
We use technical support from time to time; nothing serious, just some questions; things like that. They've always...
Read full review of Splunk AppDynamics »
Bryan Castleberry
IT Specialist at a government
I only reached out to our Splunk contacts, but my team reached out to Splunk's support team. I have not had any...
Read full review of Splunk Enterprise Security »
Hemant Pradhan
Works at a comms service provider
I rate Splunk support nine out of 10. It is very helpful. Whether you are connected to priority one, two, or three...
Read full review of Splunk ITSI (IT Service Intelligence) »
Ermal Galo
Information Security Officer at a financial services firm
We have a technical support contract. For the most part, we can do it probably ourselves. When technical support...
Read full review of Splunk Enterprise Security »
Anonymous User
Regional Director (CEER) at a tech services company
We have a really close relationship and technical support is really one of the best on the market. We've worked in...
Read full review of Splunk AppDynamics »
Anonymous User
Engineer in Training at a energy/utilities company
For technical support, I look at the online community, which has been a great help. I haven't used Splunk support...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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