Compare SAP vs Tangoe

SAP

Based on 1695 reviews.

Tangoe

Sample Customers

SAP Concur

Unisys, Acumed, Adelman Travel, Allen Vanguard, ALPS Corporation, American Red Cross, Animoto

Tangoe One

ERPTech

Popular Solutions

SAP S/4HANA

23 reviews

SAP Business Data Cloud

44 reviews

SAP BusinessObjects Business Intelligence

12 reviews

Top Industries

Outsourcing Company

11%

Manufacturing Company

11%

Financial Services Firm

Construction Company

No Data Available

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

No Data Available

Customer Service

RamasamyTelungupalayam
Product Manager - ERP Analytics and BI at Haleon
Customer service and support are generally good, but not the best. I would rate them around seven or eight.
Read full review of SAP Business Data Cloud »
Richard Spithoven
Owner at Slim
The customer service and support are average. There is room for improvement in response time.
Read full review of SAP S/4HANA »
AbhishekKalra
Manager Advisory Services at PwC Acceleration Centers
The technical support from SAP is quite mature. It's been five to seven years, so the product is now getting into the...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
I would rate SAP Data Services for their customer service around eight to nine on a scale of one to ten, as support...
Read full review of SAP Data Services »
Osama Saleh
Deputy Finance Director at Abdul Latif Jameel
I don't see any problem with their support. Their response is dependent on the ticket, such as whether it is a P1,...
Read full review of SAP BusinessObjects GRC »
Wael Elsagh
Solutions Architect at EJADA
When there is a system error it provides an error code and a lot of times these can be complicated. The support team...
Read full review of SAP ERP »
Soumyojit Sen
Director of Product Management at EIM solutions
S/4HANA Cloud's technical support is excellent.
Read full review of SAP S/4HANA Cloud »
Anonymous User
SAP BW on HANA/BO Consultant at a energy/utilities company
It's good, and around three to four years ago, SAP’s technical support was not up to the mark. Now SAP it is reliable...
Read full review of SAP BusinessObjects Business Intelligence »
Johannes Bacher
Application Architecture at Independent Consultancy
My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Service Delivery Manager at a agriculture
In general, their support is quite slow and requires a lot of follow-up to get what we need.
Read full review of SAP CRM »
Anonymous User
Programmer and Analyst
Customer Service: It is sufficient for me. As for our customers, it is okay. Technical Support: It is okay.
Read full review of SAP Adaptive Server Enterprise »
SEAN Justine
Works
Technical support is good. I would rate them an eight out of ten.
Read full review of SAP S/4HANA Cloud »
Anonymous User
Technology Lead at a tech services company
Yeah. The support needs much improvement. I would rate them a six out of 10.
Read full review of SAP IQ »
Girish Ogirala
Enterprise Architect at a manufacturing company
The quality of customer service is excellent, and the speed is commendable. I would rate their support as a seven on...
Read full review of SAP S/4HANA »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »
Anonymous User
Software Engineer - Data at a energy/utilities company
The community support needs to be better. I haven't been impressed with it. In general, it just needs better support.
Read full review of SAP HANA »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Joe Fernandes
Asst. Senior IT Manager at a retailer
Customer Service: Customer service was very good. Technical Support: Technical support was excellent.
Read full review of SAP NetWeaver Business Warehouse »
Jose A.Santos
Head of SAP Business Intelligence at a manufacturing company
The technical support is helpful, but at times it could be better. It is difficult when your native language is not...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Business Intelligence Manager
6/10 - I haven't really had to reach out to SAP much for any support on it.
Read full review of SAP Lumira [EOL] »
Fabiano Marques
Sales Executive at Minsait
Their support services for SAP HANA Enterprise Cloud are excellent in quality, particularly when customers need SAP...
Read full review of SAP HANA Enterprise Cloud »
StephanMuller
Owner at BPM Stephan Muller
I think that technical support is fine.
Read full review of SAP Signavio Process Manager »
Anonymous User
Manager, Data and Analytics at a tech services company
Customer Service: Fair. Technical Support: Not good enough.
Read full review of SAP Data Services »
Anonymous User
Solution Architect at a energy/utilities company
In terms of technical support for SAP SuccessFactors, the process involves raising incidents, escalations, and...
Read full review of SAP SuccessFactors Learning »
Thales Azevedo
Gerente de BI at a government
Technical support for the most part has been very good. We've had a positive experience and we are quite satisfied...
Read full review of SAP BusinessObjects Business Intelligence »
Anonymous User
Chief Strategy Officer at a manufacturing company
Customer Service: OK. SAP responded with a patch to our Sybase issue within weeks we of us filing the issue....
Read full review of SAP ERP »
Anonymous User
Manager Finance at a tech services company
I've never been in touch with technical support at all. I have no idea if they respond quickly or if they are...
Read full review of SAP HCM »
Carel Van Der Merwe
CEO at Abellard
In the time that I have been using this product, it has never been necessary to contact technical support. I think...
Read full review of SAP PowerDesigner »
Anonymous User
Project and Service delivery Manager at a tech services company
In terms of support updates, the SAP ERP is better because you can do customizations by modifying the code while in...
Read full review of SAP CRM »
Gery Vasquez
New Digital Applications Specialist at Alpina Sa
The support specialists are often located in different time zones, like India, so it can be challenging to connect...
Read full review of SAP Business Technology Platform »

Review 1 of 30

No Data Available

Technical Support

No Data Available

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