Compare SAP vs Tangoe

SAP

Based on 899 reviews.

Tangoe

Sample Customers

Popular Solutions

SAP S/4HANA

47 reviews

SAP ERP

42 reviews

SAP BusinessObjects Business Intelligence Platform

34 reviews

Top Industries

Comms Service Provider

21%

Computer Software Company

20%

Manufacturing Company

Energy/Utilities Company

Comms Service Provider

24%

Financial Services Firm

16%

Computer Software Company

16%

Construction Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Philip Benjamin
Executive Director at a non-profit
The database server is used for the operations of the entire company, both financials and operationals. I'm the...
Read full review of SAP Adaptive Server Enterprise »
Hisham Ismail
Director of Operations of Support / co CEO at a tech services company

Read full review of SAP S/4HANA Cloud »
MichaelRaz
DA
I'm using SAP PowerDesigner to build and maintain an enterprise-wide relational data model for one of the largest...
Read full review of SAP PowerDesigner »
Mart Rentoria
Innovation and Technology Head at APPTech Experts
The clients we have for SAP Business ByDesign are mostly in education centers.
Read full review of SAP Business ByDesign »
Anonymous User
SAP Data Sevices Consultant at a tech services company
We were developing the profiling reports on the basis of the source data that we were getting from our legacy system,...
Read full review of SAP Information Steward »

Review 1 of 5

No Data Available

Customer Service

Juzar Badami
Head of SAP Center of Excellence at a consumer goods company
The technical support could be improved.
Read full review of SAP S/4HANA »
AzimSyed
Territory Manager at a tech services company
The technical support is very good.
Read full review of SAP S/4HANA »
Terry Jones
President at I2R, Inc.
I have had no direct hands-on contact with the technical support other than what they provide online. I find what...
Read full review of SAP S/4HANA Cloud »
Shahzad-Islam
ERP Project Manager & Managing Consultant at Liwa Education, Iranfava
The technical support is not very good. We are not satisfied with the level of service we get. Microsoft, for...
Read full review of SAP ERP »
OliviaKleine
IT Team Assistant for Integrity and Compliance at TUI Group
Signavio's technical support is very good. They are very nice, helpful, and fast in replying. It is not the case, as...
Read full review of SAP Signavio Process Manager »
Jwalant Dalal
Lead Consultant at Wipro
SAP Identity Management provides good support.
Read full review of SAP Identity Management »
Abdul-Rasool
Senior Practice Manager - Head of SAP at a tech consulting company
We've been 100% satisfied with technical support. They've been great. Our customers are extremely satisfied as well.
Read full review of SAP HANA Enterprise Cloud »
Fachlul Infithar
IT PMO at PT. Bank Tabungan Negara
We got the principal support from SAP. We also have support from a business partner to do all the implementation and...
Read full review of SAP HCM »
GoutamRoy
Associate Vice President & Head-ITS at a pharma/biotech company
Technical support is available for the platform 24/7 when you subscribe to it.
Read full review of SAP CRM »
Hasan Haseeb
Senior Network Engineer at accrets
We are the ones who are logging support tickets on behalf of customers. SAP CRM is a reliable partner for us. The...
Read full review of SAP CRM »
Anonymous User
Technology Lead at a tech services company
Yeah. The support needs much improvement. I would rate them a six out of 10.
Read full review of SAP IQ »
Vijay Sarathi
DGM at Bharat Electronics Limited
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
SanjeevNellicherry
Operations Change at Morgan Stanley
Their support is okay. Sometimes, we find that the turnaround time isn't as great and it can sometimes takes a few...
Read full review of SAP Signavio Process Manager »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
Anonymous User
SAP Innovation Analyst at a consumer goods company
I would prefer more documentation with examples regarding the security and custom javascripts within Lumira. Other...
Read full review of SAP Lumira »
Anonymous User
Country Expert Total Workforce Managemnet/ Learning & Development at a manufacturing company
I can't really evaluate SAP's technical support because there is so much bureaucracy in our support model. Support is...
Read full review of SAP SuccessFactors »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
I have contacted the technical support from SAP HANA and they are providing a complete solution to customers. I have...
Read full review of SAP HANA »
Sateesh Nagabhiru
Senior Integration Engeneer at ATOS
I feel that the technical support is really good. For example, I experienced one situation with the Cloud Platform...
Read full review of SAP Cloud Platform »
Anonymous User
SAP Architecture Manager at a consultancy
In cases where we face problems, we directly connect with our partners. There is a service portal and product support...
Read full review of SAP Business One »
Anonymous User
Sr. Data Warehouse Engineer at a real estate/law firm
Customer Service: 5/10. Technical Support: 5/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Director - SAP Mid Market at a tech services company
I've been getting SAP support for the last 15 years. It's good.
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Sr. Category Buyer Technology at a manufacturing company
I don't think that we contacted technical support. We might have, but I can't speak to the experience.
Read full review of SAP NetWeaver »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
Ejaz Khan
Sr, I.T. Manager at Siddiqsons Ltd
There are some problems in technical support in Pakistan. I have a big license for SAP Business One, one of the 20...
Read full review of SAP Business One »
Anonymous User
Senior Consultant at a tech company
8/10. Customer service is good, but it still can be further improved in terms of response times with issue fixes.
Read full review of SAP Lumira »
Anonymous User
Manager - Business Intelligence, Business Relationship Manager at a manufacturing company
We are satisfied with the technical support.
Read full review of SAP ERP »
Anonymous User
Public Affairs Manager at a pharma/biotech company
We are happy with technical support and we have had no problems with it.
Read full review of SAP Data Services »
Anonymous User
SAP Consultant at a tech services company
I have encountered one or two issues. But one of my recent customers crashed their server. Backup recovery is hard,...
Read full review of SAP SQL Anywhere »
Anonymous User
Responsible for SAP at a pharma/biotech company
We've been in touch with technical support. They are pretty good. I'd rate them 3.5 out of five. They aren't perfect,...
Read full review of SAP Cloud Platform »

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Technical Support

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