Compare SAP vs Shopify

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Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Shopify

7 reviews

Top Industries

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

15%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Alex Osmichenko
Chief Executive Officer at IT Monks Agency
The primary use case for Shopify is when I want to quickly build an online store. I utilize Shopify as an online...
Read full review of Shopify »

Review 1 of 1

Customer Service

Friedhelm Lefting
Managing Director at GESTRA AG
We use a third-party vendor for technical support. The support is good. It's not always easy to get the right...
Read full review of SAP ERP »
PremkishanChourasia
SAP Cloud Infra Architect at Syngenta
The speed and quality of resolving issues from customer support needs to improve.
Read full review of SAP S/4HANA »
AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Analytics Cloud »
VinodSingh
SAP Techno-Functional Architect & SME at Graviton
SAP Integration Suite's responsiveness can vary depending on the type of license, with premium licenses offering...
Read full review of SAP Integration Suite »
Ahmed_Haridy
Managing Director at Omnitelltech
My experience with the technical support has been good. There's something new with their support called Wizard Guide...
Read full review of SAP SuccessFactors »
NarendraKumar1
Works at AG Consultancy & Apps. Lt.
Given its cloud-based nature, the level of support varies depending on the vendor.
Read full review of SAP Signavio Process Manager »
David Kunc
Account Manager at Cadmium
The first line of support has low-skilled people who just resolve some problems. They hand the problem over to the...
Read full review of SAP ERP »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Previously, SAP's direct support was good, but it so no good now. Previously, they had direct support from SAP, but...
Read full review of SAP BW4HANA »
Steven Leung
Technical Director at DynaSys
I rate the technical support an eight out of ten. There are some problems with the support provided for the solution,...
Read full review of SAP S/4HANA »
Anonymous User
Freelancer at a consultancy
It's good.
Read full review of SAP IQ »
Anonymous User
Project Leader at a tech services company
I would give technical support the highest possible rating.
Read full review of SAP Portfolio and Project Management »
AmitShah3
Mechanical Engineer at a real estate/law firm
Our specialized support team does sometimes work with SAP support. The support is good but it may depend on what you...
Read full review of SAP S/4HANA »
Anonymous User
Senior BI Consultant at a tech consulting company
Customer Service: Customer service for the most part is good and a part of that may be due to the size of the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
ImranHasware
Vice President at Abacus Consulting
There are different teams based in various regions. They are available 24/7. You can raise a ticket either day or...
Read full review of SAP ERP »
Vijayaraguraman Rajaram
Senior Technical Manager at a tech services company
I have not used technical support.
Read full review of SAP Cloud Platform »
Fraven Ang
Manager, Data Architecture at DFS Singapore Pte Ltd
The technical support is good and they reply promptly. They also have information online. I'm happy with the support.
Read full review of SAP PowerDesigner »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP NetWeaver MDM [EOL] »
Anonymous User
SAP BI AMS Lead at a consumer goods company
You have to pay to get the good service. The really nice thing about is that tech support is performed across the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Head of Finance Enterprise Application at a computer software company
We have created some tickets through our partner for some issues related to the maximum available fields, the number...
Read full review of SAP Analytics Cloud »
Anonymous User
Director Comercial at a computer software company
Their support is very good.
Read full review of SAP S/4HANA »
Diaa_Hussein
Digital Transformation Director at Amecath Group
I have had a chance to contact SAP support for issues and problems. My impression of the way they provide support is...
Read full review of SAP IT Operations Analytics »
-Rakesh Yadav
Senior SAP Hybris Consultant at Freelance
The customer support is good. Normally they keep asking about the incident or support ticket. Their team will contact...
Read full review of SAP Commerce Cloud »
Anonymous User
Senior SAP Basis Consultant at a manufacturing company
Technical support is good. We have not had any issues in this area.
Read full review of SAP Data Governance »
Anonymous User
Associate Consultant at a tech vendor
Technical support is very good. We can raise an incident with SAP, in the SAP portal, and they respond based on the...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Bassem Mohammed
IT Application Manager at TBTD
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
Read full review of SAP HANA »
Tulasi Surabhi
Associate Architect at Merck
The technical support process is time-consuming. They often request extended access and additional documentation,...
Read full review of SAP Analytics Cloud »
Anonymous User
Enterprise Services Platforms Head at a energy/utilities company
The SAP support has been good.
Read full review of SAP SuccessFactors Learning »
Anonymous User
Business Intelligence Manager at a tech services company
Technical support has improved over the years. We get a good flow of regular information although it can be difficult...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Data Warehouse Manager at FLYERALARM
Customer Service: Difficult. There is a story that SAP received a list with 150 bugs in SAP BW in combination with...
Read full review of SAP NetWeaver Business Warehouse »
Anonymous User
Head of Data Management & Analytics at a tech services company
The technical support is delayed because we have to submit a ticket to our vendor before it is forwarded and they...
Read full review of SAP BusinessObjects Business Intelligence Platform »

Review 1 of 30

Janis Karasa
Freelance Web Developer at Self Employed
I haven't contacted technical support yet.
Read full review of Shopify »
Alex Osmichenko
Chief Executive Officer at IT Monks Agency
I did not reach out to Shopify's customer support, as I resolved issues on my own. The documentation is well-written...
Read full review of Shopify »
Manmohan Singh Negi
Co-Founder at Express Alley
When my company tries to do some customizations, we need to contact the solution's technical support. The solution's...
Read full review of Shopify »
Anonymous User
Managing Member at Christiano Ferraro Consultancy, LLC
Customer Service: Excellent. 24/7 support accessible by phone, chat or email and consistently helpful. Technical...
Read full review of Shopify »
Naresh KumarReddy
Owner at Decomart
The solution provides minimal support. We need to hire a professional expert to address specific needs related to our...
Read full review of Shopify »
Badrilal Parmar
Shopify Developer at Freelance
Their customer support is available 24 hours a day — from any country — and it's very good. If you tell them what you...
Read full review of Shopify »
Tushar Kyada
Co-founder at Dotmagic Infotech | Shopify Expert at Dotmagic Infotech
There have been times where we contacted technical support because something was not working as we wanted, so we...
Read full review of Shopify »

Review 1 of 7

Technical Support

No Data Available

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