Compare CACI vs SAP

CACI

SAP

Based on 1541 reviews.

Sample Customers

Mood

Shell

SAP PowerDesigner

Medtronic, Cirque du Soleil, Antarc, B&G Manufacturing, EarlySense, eBay, Ferrero, James Austin Company, Lenovo, Sagem, RAK Ceramics, Vodafone

SAP Signavio Process Manager

DHL, Coca Cola EP, Prudential, Zalando, T-Systems, Jabil, Endress+Hauser, Rakuten

Popular Solutions

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

No Data Available

Manufacturing Company

13%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

No Data Available

RaviAnupam
PM at Squadron Energy
We've encountered issues with connectivity, integration, and occasional service downtime, leading to ticket submissions.
Read full review of SAP SuccessFactors »
Segun Oyeleke
SAP HANA Developer at a educational organization
SAP's technical support is average. Opening a ticket usually resolves issues, and depending on the support level,...
Read full review of SAP Analytics Cloud »
Kumar Madhur
Service Delivery Project Manager at HCL Technologies
The support services are not good for SAP HCM. It could be faster.
Read full review of SAP HCM »
Hyunwook Kang
IT Director at Dfocus
The technical support services need improvement in terms of speed.
Read full review of SAP Analytics Hub »
Anzize BADAROU
BI MANAGER at Abtech
SAP support is extremely helpful, and SAP Data Services is widely used, so it's easy to find a third-party...
Read full review of SAP Data Services »
Nisha Kannake
Pre-Sales at Cloud4C Services
I'm satisfied with the SAP SuccessFactors knowledge base and support.
Read full review of SAP SuccessFactors »
Sudheer Patnaik
Architect Engineer at Philip Morris International
I rate the technical support a six out of ten.
Read full review of SAP Process Orchestration »
Segun Oyeleke
SAP HANA Developer at a educational organization
It has good technical support.
Read full review of SAP Analytics Cloud »
Cirvesh-Daga
Director at T-Systems International GmbH
At our company, we are satisfied with the tech support. I believe service providers like SAP are always willing to...
Read full review of SAP S/4HANA »
GoutamRoy
Associate Vice President & Head-ITS at a pharma/biotech company
Technical support is available for the platform 24/7 when you subscribe to it.
Read full review of SAP CRM »
PedroJimenez
Solution Advisor at NBTeam
Customer service and support are good.
Read full review of SAP ERP »
Anonymous User
Solution Architect at a tech services company
The free version has a time limitation, even for version 4.2. After a certain period, the first level of technical...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Manoj Sahoo
Divisional Manager IT at a manufacturing company
The technical support from SAP is good, and it rates at eight out of ten.
Read full review of SAP Business ByDesign »
Anonymous User
Associate Consultant at a consultancy
Technical support typically caters to us if any of the server systems are down. Otherwise, technical support,...
Read full review of SAP Data Services »
VINCENTWU
Project Manager at Inventec
.
Read full review of SAP S/4HANA »
Ramasamy Telungupalayam
SAP Intelligent Enterprise Manager at Arram solutions ltd
We don't require that much support; it's all in the cloud and it's been pretty good. It's well supported I would say.
Read full review of SAP Analytics Cloud »
Anonymous User
SAP HANA Architect Associate at a tech services company
The level of customer service is good, but the speed and quality of their responses vary each time.
Read full review of SAP Lumira »
Anonymous User
SAP BI Systems Supervisor at a maritime company
I rate technical support so highly because of its being an old product.
Read full review of SAP Business Warehouse »
Mohamed-Nabih
I.T. Manager at Egypt Foods group
I have my core team in the company and second level support through SAP partners and then the SAP company is our...
Read full review of SAP NetWeaver Business Warehouse »
Rex Martin Abrasaldo
Member of SAP Production Support Team at Maxicare Healthcare Corporation
I have not yet experienced technical support.
Read full review of SAP Analytics Cloud »
Tim
Owner at Numex BV
Implementation partners handle issues with support staff and response times are very high. Support staff know the...
Read full review of SAP S/4HANA »
FerdinandGojo
IS Service Delivery & Assurance Manager, Canada at a tech vendor
The support is good. In IT verification, they connect to our system and in general, they have been good. They stick...
Read full review of SAP NetWeaver »
Anonymous User
Operations Manager at a tech services company
I deal more with business modeling and haven't needed support. It is possible our technical team has.
Read full review of SAP NetWeaver »
Anonymous User
Data Lead at a comms service provider
I've never personally dealt with technical support. It's the IT team that usually handles any problems. The CVO...
Read full review of SAP Master Data Governance »
Ayemi Musa
Sr. ABAP Developer at Nigerian National Petroleum Corporation
Mostly, our team does the technical support. It's our own technical team that would handle any issues. For that...
Read full review of SAP Process Orchestration »
Anonymous User
Enterprise Solutions Architect at a computer software company
As for technical support, it depends on how SAP defines the level of the ticket. Sometimes, the ticket is very...
Read full review of SAP ERP »
Anonymous User
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Project Manager at a consultancy
We have contacted technical support, but usually, the response time is not optimal. They are average. When the...
Read full review of SAP Cloud Platform »
Anonymous User
Financial Controller at a logistics company
We haven't contacted technical support through SAP. We have a local support partner here. When we have some small...
Read full review of SAP Business One »
Anonymous User
CEO at a manufacturing company
I have contacted SAP support in Germany and Spain many times and also SAP partners. SAP support is excellent, but the...
Read full review of SAP S/4HANA Cloud »

Review 1 of 30

Technical Support

No Data Available

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