Compare SailPoint vs tools4ever

SailPoint

Based on 62 reviews.

tools4ever

Based on 8 reviews.

Sample Customers

SailPoint IdentityIQ

Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL

Tools4ever IAM

CentraState Healthcare System, Chino Valley Unified School District, City of Marietta, Colby-Sawyer College, Culver City Unified School District, Fitchburg State College, Harrison College, Havas

Tools4ever HelloID

Willis Independent School District, David Douglas School District

Popular Solutions

SailPoint IdentityIQ

27 reviews

SailPoint Cloud Infrastructure Entitlement Management

1 reviews

Tools4ever HelloID

0 reviews

Tools4ever Password Management

0 reviews

Tools4ever IAM

0 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Computer Software Company

13%

Comms Service Provider

12%

Educational Organization

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Quach Van Lam
Security Officer at ACB

Read full review of SailPoint IdentityIQ »
Julian Robertson
IT Architect at University of Stellenbosch
As an academic institution, we have HR students and third parties.
Read full review of SailPoint Cloud Infrastructure Entitlement Management »

Review 1 of 2

Anonymous User
Senior Systems Administrator at a pharma/biotech company

Read full review of Tools4ever Password Management »
Anonymous User
Chief Technology Officer at a tech services company

Read full review of Tools4ever IAM »
Anonymous User
Works
We use HelloID for ourselves and our customers. It helps us manage all access to our applications. In our situation,...
Read full review of Tools4ever HelloID »

Review 1 of 3

Customer Service

RameshBhattacharjee
Manager at RSM US LLP
The technical support is good. There are various levels of technical support that you can access depending on the...
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SushantAggarwal
Architect(IAM) at a tech services company
We have not used technical support directly, but our clients use them, and we have not heard of any problems.
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Quach Van Lam
Security Officer at ACB
I've dealt with technical support. However, I don't have much to comment on.
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Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
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Anonymous User
Lead IAM manager at a tech services company
Technical support is efficient and very, very good. If you raise a concern, support is readily available with a...
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Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
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Omon Edeki
Technical Advisor, Java EE Developer at a computer software company
Excellent, they have a well supported active community of experts and support personnel.
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Anonymous User
Identity Management Infrastructure Services Senior Analyst at a insurance company
Customer Service: It was ok. Technical Support: It needs to improve SLA.
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Anonymous User
Assistant Consultant at a tech vendor
We only used support for a few months initially and they were very, very good. There was no problem at that time....
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Sagar Chopra
Vice President Sales at RNS
I would rate this solution's technical support a three and a half out of five.
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Edwin Yang
Technical Account Manager at Infoarchi
The support team is quite responsive and understanding. Initially, they provide prompt responses, but their answers...
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Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
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Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
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Matt Thomson
Principal Consultant at UNIFY Solutions
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
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Anonymous User
Solution Architect â€“ Identity and Access Management , Platform services at a pharma/biotech company
I have not interacted with their technical support.
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Anonymous User
Sailpoint implementation Engineer at Starlink Ukraine
The technical support in the Middle East is being done through partners. SailPoint IdentityIQ has no physical...
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Anonymous User
Sr. Application Test Engineer at a tech services company
Very good. Support is provided even on weekends.
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Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
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Anonymous User
Principal Technologist
Customer Service: Great, SailPoint offers several points of contact. You can use either the SailPoint communities,...
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Chris Derjany
Security Solutions Architect at a tech services company
Technical support does not have a presence here in UAE. There's only one person that I was in contact with all the...
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Anonymous User
Software Engineer at a tech services company
SailPoint support is very good.
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Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
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Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
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Julian Robertson
IT Architect at University of Stellenbosch
We have engaged with SailPoint IdentityIQ's technical support and faced no problems with them.
Read full review of SailPoint IdentityIQ »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
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Mohammed Ather Khan
Technical lead at a tech services company
We've had issues with support.
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Anonymous User
Referent and IAM architect at a tech services company
Technical support is very responsive. When I created a ticket, they responded the same day. I had questions, more...
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Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
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Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
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Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
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Review 1 of 30

Anonymous User
Works at a tech services company
You can always reach out to their supportdesk. The level of expertise is very high as well.
Read full review of Tools4ever HelloID »
Anonymous User
Regional Head IM Security NAM at a consultancy
Customer Service: Very good. Technical Support: Excellent.
Read full review of Tools4ever Password Management »
Anonymous User
Works
Technical support is fast and reliable when we need them, but we stopped needing them after the first few weeks.
Read full review of Tools4ever HelloID »
Anonymous User
Works
Our consultant answers our questions almost immediately.
Read full review of Tools4ever HelloID »
Anonymous User
Senior Systems Administrator at a pharma/biotech company
Customer Service: Customer service at Tools4Ever is excellent. They are quick to respond to voice-mail or e-mail....
Read full review of Tools4ever Password Management »
Anonymous User
Network Specialist V at a government
Customer Service: Good customer service. Technical Support: I received good tech support when we needed to migrate...
Read full review of Tools4ever Password Management »
Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service from Tools4ever has always been great. They don't necessarily have a "Customer...
Read full review of Tools4ever IAM »

Review 1 of 7

Technical Support

No Data Available

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