Compare Rubrik vs Veeam Software

Rubrik

Based on 112 reviews.

Veeam Software

Based on 597 reviews.

Latest Research

Buyer's Guide

Rubrik vs. Veeam Data Platform

December 2025

Veeam Data Platform vs. Rubrik

Updated: December 2025

Buyer's Guide

Rubrik vs. Veeam Data Platform

December 2025

Rubrik vs. Veeam Data Platform

Updated: December 2025

Buyer's Guide

Rubrik vs. Veeam Data Cloud for Microsoft 365

December 2025

Rubrik vs. Veeam Data Cloud for Microsoft 365

Updated: December 2025

Sample Customers

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

Rubrik

22 reviews

Rubrik Go

6 reviews

Rubrik Data Security Posture

1 reviews

Veeam Data Platform

38 reviews

Veeam Data Cloud for Microsoft 365

14 reviews

Veeam Agent for Microsoft Windows [EOL]

0 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

11%

Manufacturing Company

Government

Computer Software Company

13%

Manufacturing Company

Comms Service Provider

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Neelash Nair
Principle Tech Architect at a tech vendor
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at a legal firm
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 3

JitendraSadaye
Associate Technical Specialist at a consultancy
Backup and restore is what I am mainly using Veeam Data Platform for nowadays.
Read full review of Veeam Data Platform »
Rodrigo Hernandez
Head Cloud Services (Infra & Systems) at a tech services company
My main use case for Veeam Backup for AWS is to make a VM backup from my cloud to Veeam, which I use day-to-day.
Read full review of Veeam Backup for AWS »
Thushara Bandara
Software Engineer at a tech services company
I use Veeam Backup for Google Cloud for backup technology and ensuring reliable solutions for our data protection...
Read full review of Veeam Backup for Google Cloud »
Charles Daou
Senior system Engineer at a tech consulting company
We primarily use the solution as a cloud-backed application machine for storage-related tasks.
Read full review of Veeam Cloud Connect [EOL] »
Mehmet Aksoy
System Administrator at a hospitality company
I use Veeam Kasten for Kubernetes only for backup of shop floor PCs. The effectiveness of Veeam Kasten for Kubernetes...
Read full review of Veeam Kasten for Kubernetes »

Review 1 of 5

Customer Service

Boomchi Kumar
Director at a computer software company
Rubrik customer support is excellent.
Read full review of Rubrik »
JoseRodriguez6
Services Manager at a consultancy
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
GopalSetia
Director- Pre Sales Enterprise Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
Neelash Nair
Principle Tech Architect at a tech vendor
While I do not communicate with technical support personally, my associates do, and I believe they do a good job.
Read full review of Rubrik Data Security Posture »
Boomchi Kumar
Director at a computer software company
The solution’s technical support is very good.
Read full review of Rubrik Go »
Anonymous User
Operations Analyst at a financial services firm
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
Read full review of Rubrik »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Anonymous User
Director Data Center Operations at a healthcare company
The technical support is good. They will escalate quickly if it is needed.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at a financial services firm
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Sam Kemp
Enterprise Architect at a tech services company
Customer service is top notch, which I am usually pretty disappointed in. So far it's the best I've seen for a tech...
Read full review of Rubrik »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
Anonymous User
Cloud Solutions Architect at a comms service provider
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at a computer software company
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
Read full review of Rubrik »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
Read full review of Rubrik »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Burak Ustun, M.S.
Senior Engineer, System & Networking at a manufacturing company
10 out of 10.
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
Don Rhodes
Associate Director of Infrastructure and Services at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
Read full review of Rubrik »
Anonymous User
Senior System Engineer at a tech services company
We contact their technical support a lot. It is about two times a week, but it's usually where we've gone beyond the...
Read full review of Rubrik »

Review 1 of 30

Yahya Hossam
Network Consulting Engineer at a tech services company
We have faced several issues with Acronis because their support hasn't been as helpful compared to Veeam Data...
Read full review of Veeam Data Platform »
MagnoCastellar
CIO at a consultancy
I've contacted Veeam's technical support, and I found it to be very good. They responded promptly within two hours...
Read full review of Veeam Data Platform »
Łukasz Łęcki
Młodszy Administrator IT at a computer software company
The support of Veeam Cloud Connect is not easy at times. Sometimes the support can be quick and sometimes take a...
Read full review of Veeam Cloud Connect [EOL] »
Roopesh Mohabeer
Senior Systems Support Analyst at a financial services firm
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Data Platform »
Youssef Hmani
Technical Assistant at a tech services company
There are processes needed to enhance support. Technical support is an area that needs improvement.
Read full review of Veeam Data Platform »
HenryAragon
Storage Administrator at a insurance company
The support has been outstanding, so that's a ten out of ten.
Read full review of Veeam Data Cloud for Microsoft 365 »
Fatai Akinwande
Specialist Datacenter and Server at a comms service provider
The technical support is fantastic. When I encounter an issue, I simply need to contact the engineer who guides me...
Read full review of Veeam Data Platform »
Karthikeyan Balasubramani
Senior Technical Consultant at a tech services company
We get support from the vendor. We didn't face many issues to evaluate them. Whenever we contacted them, the issue...
Read full review of Veeam Data Cloud for Microsoft 365 »
Ibrahim Hasan
Sales Manager at a computer software company
The technical support is good.
Read full review of Veeam Cloud Connect [EOL] »
Anonymous User
IT Senior System Engineer, Data Integrity and IT Pharma Automation systems migration consultant at a tech services company
Customer Service: It was good. Technical Support: They were great and well prepared.
Read full review of Veeam Data Platform »
Anonymous User
Lead Linux Administrator at a financial services firm
We rarely use Veeam's tech support. When we needed it, they were very helpful.
Read full review of Veeam Data Platform »
Seniorinfraeng67
Senior Infrastructure Engineer at a logistics company
I have used the technical support a few times and they've been reasonably helpful.
Read full review of Veeam Data Cloud for Microsoft 365 »
Leticia Espinosa
Systems Recovery Specialist at a legal firm
The technical support is responsive, however, there have been times when we have had problems, but the technical...
Read full review of Veeam Data Platform »
Anonymous User
Senior Solutions Specialist at a comms service provider
We've dealt with technical support in the past. Typically, we've had good outcomes. We're pretty satisfied with their...
Read full review of Veeam Data Cloud for Microsoft 365 »
Junior Prinsloo
IT technician at a computer software company
When I started using Veeam Backup for Microsoft 365, I wasn't well-versed in the product, so I relied on support...
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
IT consaltant at a tech services company
Veeam One has different support centers around the region because of the time zone. In Malaysia, the morning support...
Read full review of Veeam Data Platform »
Lobna Alkomy
Backup & Recovery Section Head at a retailer
Technical support for this solution is very good. They care about the customers and their needs.
Read full review of Veeam Agent for Microsoft Windows [EOL] »
Anonymous User
Sr. security/system engineer at a media company
Customer Service: 5 out of 5. Technical Support: 5 out of 5.
Read full review of Veeam Data Platform »
Miquel Morell
CTO and CISO at a tech services company
If we have any issues, our technician teams contact the manufacture if they need help.
Read full review of Veeam Data Platform »
Joshua Muvuti
Team Lead Manager at a tech services company
I rate customer service and support a six out of ten. The response time could be improved.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Project Manager at a retailer
In previous times, we were getting technical support from the Veeam team directly from their Los Angeles office and...
Read full review of Veeam Data Platform »
Anonymous User
Technical Lead
Customer Service: Very good support from account manager and on-line portal. Technical Support: Very good support,...
Read full review of Veeam Data Platform »
Anonymous User
Data Center Operations Manager at a financial services firm
Customer Service: 2/10. Technical Support: 2/10.
Read full review of Veeam Data Platform »
Anonymous User
Directeur service informatique at a comms service provider
The tech support could be better. I rate it as a six out of ten. Though this is not frequent, when we have had need...
Read full review of Veeam Data Platform »
Anonymous User
Product Manager - Netapp at a computer software company
I have contacted them, and they are good.
Read full review of Veeam Data Cloud for Microsoft 365 »
Anonymous User
Server Administrator III at a university
I would rate the tech support an eight out of ten. It needs improvement.
Read full review of Veeam Data Platform »
Anonymous User
Head of Infrastructure Division at a tech services company
Technical support is excellent.
Read full review of Veeam Data Platform »
Anonymous User
BSS Platform Team Leader at a comms service provider
The technical support is good.
Read full review of Veeam Agent for Linux [EOL] »
Vincent Ho
System Director at a tech services company
We have not had the need to contact the support from Veeam Backup for Office 365.
Read full review of Veeam Data Cloud for Microsoft 365 »
Alejandro Ortazon
Manager, Cloud workload Migration & Onboarding Lead at a comms service provider
Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket,...
Read full review of Veeam Data Platform »

Review 1 of 30

Technical Support

No Data Available

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