Compare Rubrik vs Veeam Software

Rubrik

Based on 76 reviews.

Veeam Software

Based on 445 reviews.

Latest Research

Veeam Backup & Replication vs. Rubrik

Updated: July 2022

Rubrik vs. Veeam Backup & Replication

Updated: July 2022

Rubrik vs. Veeam Agent for Linux

Updated: July 2022

Sample Customers

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Veeam Backup & Replication

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Agent for Linux

ContinuitySA, Industrial Scientific

Veeam Agent for Microsoft Windows

ContinuitySA, Landmark Information Group

Veeam Backup for Office 365

Columbia Power & Water Systems

Veeam Cloud Connect

Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter

Popular Solutions

Rubrik

34 reviews

Rubrik Go

1 reviews

Veeam Backup & Replication

164 reviews

Veeam Backup for Office 365

23 reviews

Veeam Agent for Microsoft Windows

18 reviews

Top Industries

Computer Software Company

24%

Comms Service Provider

16%

Financial Services Firm

Government

Comms Service Provider

29%

Computer Software Company

22%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Maan Othman
Senior System Engineer at a comms service provider
I am a systems integrator. I sell this solution to our customers. Our customers use this solution to protect their...
Read full review of Rubrik Go »
Chadd Blanchard
System Administrator at a manufacturing company
Our primary use case is on-premises backup and cloud DR. We're using the Rubrik appliance with their CDM technology...
Read full review of Rubrik »

Review 1 of 2

Wira Chinwong
Service Director at scsi co.,ltd
We primarily use the solution to backup our server.
Read full review of Veeam Agent for Linux »
Engeline Snijders
Teamlead Enterprise Content Management at a pharma/biotech company
We have Veeam in place for Office 365 backup and restore. We use it for mail backup and restore, SharePoint, and...
Read full review of Veeam Backup for Office 365 »
Anonymous User
Network Operations Manager at a educational organization
Our primary use cases for Veeam Backup & Replication are backing up to the cloud, backing up to a couple of...
Read full review of Veeam Backup & Replication »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor
I am a research consultant and my organization provides various solutions to the market. I work with a variety of...
Read full review of Veeam Cloud Connect »
Anonymous User
Technical Presales Consultant/ Engineer at a wholesaler/distributor

Read full review of Veeam ONE »

Review 1 of 5

Customer Service

Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
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Boomchi Kumar
Engagement Architect at a tech services company
Rubrik customer support is excellent.
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Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
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Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
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Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
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Mike Zukerman
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
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Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
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Grant Hendricks
Systems Architect at Cardtronics
Rubrik has the best vendor support that I've dealt with. They're probably the best. They're the most knowledgeable,...
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Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
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Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
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Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
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Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Director and Co-Founder at a tech services company
Customer Service: 10/10. Never seen support like it. Technical Support: The best of the best. Rubrik's investment in...
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Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
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Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
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Anonymous User
Operations Analyst at Royal Bank of Scotland
We have received excellent customer support from Rubrik when addressing any of our queries, from time to time. The...
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AshwaniDhakla
Senior Consultant at a computer software company
Technical support isn't that good, especially if you compare it to a competitor like EMC.
Read full review of Rubrik Go »
Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
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Anonymous User
Senior Technology Architect at a comms service provider
If you have any issues with the software, then the Rubrik support is trained and responsive enough to get you...
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Anonymous User
Administrator at a transportation company
Rubrik support is outstanding.
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Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
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Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
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Anonymous User
User
Very good support who helps with each question. Very fast response time.
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Anonymous User
Storage Administrator at a healthcare company
When we have run into issues, we've reached out to our support team at Rubrik and they've been very quick to respond....
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Don Rhodes
Senior Systems Engineer at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
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Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
Any of the few customer issues were promptly solved by the support. We had internal training through videos offered...
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Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
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Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
Anonymous User
Lead Support Engineer at a financial services firm
The technical support is excellent.
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Review 1 of 30

Rajeev Vadudevan
Founder & CEO at a tech services company
Technical support has always been great. They're the best in the business and are very helpful and supportive. We...
Read full review of Veeam Backup & Replication »
ResulBiberoglu
Owner, Professional Services Manager at wguard
I am in Turkey and the support is very important for the customer but it should be improved.
Read full review of Veeam Backup & Replication »
Randall Carter
Senior Technical Consultant at a tech services company
I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person...
Read full review of Veeam Backup & Replication »
BunyaminTasdemir
CTO at Pronet Security
We are satisfied with technical support.
Read full review of Veeam Agent for Linux »
Ali Mansouri
Network System Specialist at a tech services company
The technical support is great. They have comprehensive FAQ information that can be searched for whatever your needs...
Read full review of Veeam Backup & Replication »
Pedro Martins
Consultant at a integrator
Our local support team for Veeam is composed of four technical members who assist with support across the board. In...
Read full review of Veeam Backup & Replication »
JoseDa Silva
Technical Pre-Sales Consultant at a tech services company
The technical support is very good. They provide solutions immediately and they tell the customer exactly what is wrong.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Manager at a logistics company
I have not contacted technical support.
Read full review of Veeam ONE »
Anonymous User
System Engineer at a computer software company
I don't have direct experience but one of our customers had. He was quite positively surprised. He opened a support...
Read full review of Veeam Agent for Linux »
Anonymous User
Systems Administrator at a tech services company
Currently, we contacted the Customer Service who promptly provided us answers KB related. Little else (and I would...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Storage & Virtualisation Engineer (Managed Services) at a tech services company
The technical support is fairly good.
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Systems Engineer at a healthcare company
Customer Service: 5/5. Technical Support: 5/5.
Read full review of Veeam Backup & Replication »
Anonymous User
Director of IT Operations and Infrastructure at a insurance company
We have contacted the support and they are very good.
Read full review of Veeam Backup & Replication »
Anonymous User
Sr. Systems Engineer
Customer Service: Excellent customer service. I have mostly dealt with tech support. Technical Support: Excellent....
Read full review of Veeam Backup & Replication »
Anonymous User
IT Consultant at a tech vendor
The technical support has not been good in my experience. They need to have faster and more reliable support for this...
Read full review of Veeam Backup & Replication »
Anonymous User
ABP Food Group Infrastructure team lead at a manufacturing company
Their technical support could be better. I will often find a solution to a problem before they get back to me. If...
Read full review of Veeam Agent for Linux »
PhadimaMaruma
IT Technician at Thaba Chweu
We did have a reason to call the tech support line once and they really helped us out. They did not waste time...
Read full review of Veeam Agent for Microsoft Windows »
Anonymous User
Senior System Administrator at a manufacturing company
I would rate Veeam ONE's technical support a four out of five.
Read full review of Veeam ONE »
Anonymous User
Storage Architect at a computer software company
Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Implementation Engineer at a tech services company
The level of technical support depends on the agreement.
Read full review of Veeam Backup & Replication »
Anonymous User
IT manager at a financial services firm
I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the...
Read full review of Veeam Backup & Replication »
Anonymous User
System Engineer at a computer software company
It should be good, but we have not used it.
Read full review of Veeam Backup & Replication »
Anonymous User
IT Consultant and Engineer at Cloud Services
Customer Service: I've not had to contact customer service. Technical Support: They have very efficient,...
Read full review of Veeam Backup & Replication »
Anonymous User
President at CONNEKT|IT Services
Customer Service: 9 out of 10 Technical Support: 9 out of 10
Read full review of Veeam Backup & Replication »
Anonymous User
Backup Engineer at a tech services company
The support from Veeam Cloud Connect is very good. I am satisfied.
Read full review of Veeam Cloud Connect »
SolutionsEng362
Solutions Engineer at a tech company
So far they've been excellent except for one case. It was a Sev One incident, and an engineer only called me back...
Read full review of Veeam Backup & Replication »
Anonymous User
Network Administrator at a government
We have not had any contact with customer service yet.
Read full review of Veeam ONE »
Anonymous User
Technical Marketing Engineer
Customer Service: The level of customer service has actually improved over the years. Rather than a level 1 support...
Read full review of Veeam Backup & Replication »
Anonymous User
Senior Systems Administrator at a healthcare company
Customer Service: It's better than others. Technical Support: It's the best I've encountered.
Read full review of Veeam Backup & Replication »
Anonymous User
System Administrator at a university
Customer Service: I don't have any experience as I've never needed to contact them. Technical Support: I don't have...
Read full review of Veeam Backup & Replication »

Review 1 of 30

Technical Support

No Data Available

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