Compare Quest Software vs Securonix Solutions

Quest Software

Based on 361 reviews.

Securonix Solutions

Based on 39 reviews.

Overview

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Information Not Available

Sample Customers

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

erwin Data Modeler

31 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

22 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »
Sainath Revankar
Director, Analytics at a consultancy
My main use case for erwin Data Modeler involves using AI agents to assist with implementing these models within the...
Read full review of erwin Data Modeler »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

Mukesh Maithani
Technical manager at Optimistic Technology Solutions Pvt Ltd
The technical support for Quest Rapid Recovery is quite good. You just need to raise a ticket then within two hours,...
Read full review of Quest Rapid Recovery [EOL] »
Adrian Stier
Senior consultant at rob.56 Consulting GmbH
I don't have to interact with them much. There is not much ticketing. Usually, when I open the ticket, I put in the...
Read full review of On Demand Migration »
Titus Achumbui
Senior Sql Server Database Administrator at TransUnion
I opened a case with Foglight for Databases once because some of the databases were not being displayed on the...
Read full review of Foglight for Databases »
ElbertTarrosa
Enterprise Data Architect at Unionbank Philippines
The technical support team is good. I rate the support an eight out of ten.
Read full review of erwin Data Modeler »
Boya Uday Kumar
Ai Research Enthusiast And Developer at ADP
Customer support has been decent overall; it is helpful when you need guidance, though the product can take time to...
Read full review of Toad Data Point »
Alakamjyothi Prakash
Product suppt tech advisor at a tech vendor
The customer support for erwin Data Modeler is very good. I have experienced quick responses to queries. I would rate...
Read full review of erwin Data Modeler »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Darya Flerko
Sql Java Developer at a non-profit
I personally have not had to contact Toad for Oracle technical support, but my colleagues did, and they said...
Read full review of Toad for Oracle »
Moataz Roshdy
Data Unit Manger at a manufacturing company
I would rate erwin's technical support around six or seven. For technical support, they need to improve response...
Read full review of Quest Data Intelligence »
Anonymous User
Senior Data Warehouse Architect at a financial services firm
I have interacted with erwin's technical support lately regarding the server version and they have been very...
Read full review of erwin Data Modeler »
Krishna Majhi
Data Warehouse Analyst at Qatar Airways
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »
Anonymous User
Director of BI & Analytics at a logistics company
I have interacted with their technical support. I would rate them an eight out of 10.
Read full review of erwin Data Modeler »
Anonymous User
Business Intelligence BA at a insurance company
The technical support is good. When erwin took over this product from the previous company, the support improved. The...
Read full review of Quest Data Intelligence »
Anonymous User
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery [EOL] »
Pam Rivera
Independent Consultant at a tech consulting company
Over a period of five or 10 years, the few times I've had to go all the way through to erwin, I talked to the same...
Read full review of erwin Data Modeler »
KaiQuale
Senior engineer at a government
I have been in touch with the technical support team a couple of times, and they were very helpful in finding...
Read full review of Toad Data Modeler »
Michael Huffman
Server Administrator III at a university
The customer support for KACE Systems Deployment Appliance (SDA) has been excellent, and they always resolved the...
Read full review of KACE Systems Deployment Appliance (SDA) »
Anonymous User
Vice President - DB Analyst/Admin at a financial services firm
I haven't had direct interaction with the tech support.
Read full review of Quest Foglight for APM [EOL] »
Pablo Lazo
IT Solution Manager at CONEXION PERU TI
I would rate the technical support a nine out of ten.
Read full review of QoreStor »
Tomasz Zagubin
Analyst at Roche
I rate erwin's support a five out of ten based on the one experience I had with them. I haven't interacted with...
Read full review of Quest Data Intelligence »
VIJAY VERMA
IT Manager at Akums Drugs & Pharmaceuticals Ltd.
Technical support from Quest is fine, although we don't require much in terms of support. When we have had to use it,...
Read full review of NetVault Plus »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of SharePlex »
Anonymous User
Senior Solution Architect at a tech services company
I used them in the past. It was about 10 years ago, and it was very good back then. I haven't had to contact them. It...
Read full review of Spotlight »
Anonymous User
Director of the Division Consulting Business Process and Director of Enterprise Architecture at a tech services company
The people who know how to manage Evolve are Indian, but the company is based in London, so sometimes it can take a...
Read full review of erwin Evolve »
Anonymous User
VP Enterprise Data Architecture at a financial services firm
The tech support is pretty good, but there's always room for improvement, so I rate them eight out of ten.
Read full review of erwin Data Modeler »
Sharon Allen
Sr. Manager, Data Governance at a insurance company
I use their technical support all the time. Sometimes it's just to ask them — because it's such a rich tool, they...
Read full review of erwin Data Modeler »
Anonymous User
Consultant at a healthcare company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of Toad Data Modeler »
Bobby Wood
Sr. Network Server Administrator at Southern Farm Bureau Casualty Insurance Company of Arkansas
When it comes to opening a service ticket or a support ticket through KACE with Quest, it's one of those that I don't...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
IT Consultant - Infrastructure Services at a tech services company
I was not in contact with Dell for Foglight technical issues, this was handled by our customer.
Read full review of Quest Foglight for APM [EOL] »

Review 1 of 30

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
I haven't contacted the technical support since we have a strong in-house team.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Bavan Balakrishnan
Senior SOC Developer at XVE Security
Customer support is rated around seven to eight out of ten. The support system requires creating support requests,...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »

Review 1 of 30

Technical Support

No Data Available

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