Compare Quest Software vs Rapid7

Quest Software

Based on 136 reviews.

Rapid7

Based on 83 reviews.

Sample Customers

Change Auditor for Windows File Servers

Dragon Capital, Howard County MD

Quest InTrust

Platinum Bank

Foglight Evolve Cloud

American Airlines, Bank of America, BARCLAYS, ebay, Ford, intel, MARS, MERCK, Microsoft, UBER, VISA

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

DivvyCloud

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

Popular Solutions

Quest KACE Systems Management

32 reviews

Quest Rapid Recovery

9 reviews

Quest Foglight for Databases

6 reviews

Rapid7 InsightVM

21 reviews

Rapid7 InsightIDR

5 reviews

Rapid7 Metasploit

4 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

17%

Financial Services Firm

Government

Comms Service Provider

23%

Computer Software Company

18%

Government

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Daniel Nesnídal
Backup Engineer at a computer software company
We are using NetVault for client backups and for some virtual machines solutions, such as Hyper-V. We have two...
Read full review of Quest NetVault »
Reto Krebs
Independent Consultant at Krebs IT-Services
Most use cases for Quest On Demand Migration are when a customer has an old tenant, and for some reason they have to...
Read full review of Quest On Demand Migration »
Tim Herrmann
Laboringenieur / Computeringenieur at HTW Berlin
With KACE Systems Management, we can deploy this specialized software for students and teachers in separate computer...
Read full review of Quest KACE Systems Management »
Deanna Wetzel
IT Admin at LDV, Inc.
We use it to back up all of our data. The only servers that I do not have on here are my VoIP servers. I have a SQL...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Solution Architect at a tech services company
We use it in our company, and it is used daily. It is primarily for standard monitoring of the databases and various...
Read full review of Quest Spotlight »

Review 1 of 5

Nixon Bagalkoti
Cyber Security Lead at a media company
We are using it for DAST, dynamic scanning.
Read full review of Rapid7 InsightAppSec »
Ahsan Khurshid
Information Security Engineer at Trillium Information Security Systems

Read full review of Rapid7 AppSpider »
Anonymous User
Project Director at a tech services company
I used the community edition. It's a very handy and powerful product. For a free product, the capabilities are...
Read full review of Rapid7 Metasploit »
Anonymous User
Owner at a tech services company
We used InsightVM mainly for vulnerability management. I thought it was a pretty interesting application. I'm a fan...
Read full review of Rapid7 InsightVM »
Anonymous User
IT Security & Operations Manager at a wholesaler/distributor
We use DivvyCloud to monitor our workloads in Docker and Kubernetes. From a security classification point of view, we...
Read full review of DivvyCloud »

Review 1 of 5

Customer Service

Wesam Qashou
System Engineer at MOA
Technical support is very good and very helpful. They know exactly what the problem is when you call.
Read full review of Quest Rapid Recovery »
Richard Stinnett
President at BTCO Inc
Their technical support is very good. In the only handful of times that I've had to contact them in the past four...
Read full review of Quest Rapid Recovery »
Phil Haslam
Project Manager at LAWYERS ON DEMAND LIMITED
We had some calls with Quest's sales and solutions teams prior to the deployment, where we are asked questions about...
Read full review of Quest On Demand Migration »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of Quest KACE Systems Management »
David Olsen
Assistant Unit Head, IT Systems Support at a security firm
We have Quest support. I assume we buy the highest level. Here's the thing about their support: It is good and bad....
Read full review of Quest KACE Systems Management »
Anton Kasimov
Consultant at a tech services company
I rate the level of customer service and technical support 9/10, because 10 is an unattainable ideal. These guys are...
Read full review of Quest Foglight for APM [EOL] »
Kevin Baldwin
PC Technician at Cape Fear Community College
They were always fantastic. We dealt mainly with one tech support representative, and he was always spot on. We had...
Read full review of Quest KACE Systems Management »
Anthony Nicoletti
Database Administrator, Information Technology at a healthcare company
Their technical support is great. They are super-fabulous. You open up a ticket and someone always gets back to you...
Read full review of Quest Foglight for Databases »
Anonymous User
Director of IT at CCOF
We use their regular tech support and that tech support is beyond savvy. Their tech support is stellar. They're...
Read full review of Quest KACE Systems Management »
Anonymous User
System Administrator - Desktop Operations at Manhattan College
The Quest KACE support team is the best in the business. I always come out with an answer, and the support engineers...
Read full review of Quest KACE Systems Management »
Anonymous User
Consultant
On a scale of one to 10, nine.
Read full review of Quest SharePlex »
Anonymous User
Director of IT at a non-profit
Their technical support is good. Every time I've called them, they've been responsive and knowledgeable.
Read full review of Quest QoreStor »
Anonymous User
CEO at a tech services company
We need clever tech people with a faster response time on regular tech questions. I was able to solve most issues on...
Read full review of Quest Rapid Recovery »
Anonymous User
Senior Systems Engineer at a aerospace/defense firm
Good.
Read full review of vRanger »
Anonymous User
IT Officer at a government
Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base...
Read full review of Quest Rapid Recovery »
Anonymous User
Software Engineer III at a tech services company
Customer Service: 4 out of 5 – Every once in a while it would be hard to get the proper help through their ticketing...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Help Desk Technician at a hospitality company
The technical support people are awesome. In the beginning, I dealt with a few of them that seemed like they just...
Read full review of Quest KACE Systems Management »
Anonymous User
Director of Information at Jenkon
The issue listed above has been the only time we’ve needed to have support help. They were unaware of the SQL 2008-R2...
Read full review of Quest Spotlight »
Glenn Riley
ICT Network Manager at St Christopher's School Hove
On occasions where I have had to restore a server, the support I had from Quest was fantastic. One time, it was a...
Read full review of Quest Rapid Recovery »
JamesWang2
Database Admin at a educational organization
Quest support is very knowledgeable. I haven't needed to call them since the implementation. We only used them for...
Read full review of Quest QoreStor »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Anonymous User
IT Analyst at a financial services firm
I've never had to open a case with support.
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
IT Department at Garber Automotive Group
Chat support is awesome, and if needed to elevate to full support, they usually get with you quickly. Although it...
Read full review of Quest KACE Systems Management »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Cloud Infrastructure Engineer at SLR Consulting Ltd
They have an excellent and attentive support team!
Read full review of Quest On Demand Migration »
AlexOltean
System Engineer at a manufacturing company
We have contacted technical support and they've been very good.
Read full review of Quest NetVault »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of Quest KACE Systems Management »
Anonymous User
Network systems Administrator at Azura Credit Union
They take their role in support extremely seriously. We don't have to reach out too often due to the lack of...
Read full review of Quest KACE Systems Management »
Mark_Cook
Infrastructure Analyst
Some of the guys they've for there are really good, some of them are useless. I would rate their technical support as...
Read full review of Quest Rapid Recovery »
Krishna Majhi
Data Warehouse Analyst at Qatar Airways
I did not ever use technical support. If I need to, I do search for the errors in the blogs and forums on the net. I...
Read full review of Toad for Oracle »

Review 1 of 30

Muhammad Ali Aziz
Sr Manager of Cybersecurity at a tech services company
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Nixon Bagalkoti
Cyber Security Lead at a media company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at a comms service provider
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Davide Baudanza
CoFounder & Head of Technology at intuity
Their technical support is great, but it would be nice to have someone in the technical support team who speaks...
Read full review of Rapid7 InsightVM »
Zain Rehman
Senior Security Analyst at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
User at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Project Director at a tech services company
As it's a free product, the community edition doesn't include any technical support. I haven't used the commercial...
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a non-tech company
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Database Administrator
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
Senior Cyber Security Specialist at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »

Review 1 of 30

Technical Support

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