Compare Qlik vs Zendesk

Qlik

Based on 255 reviews.

Zendesk

Based on 63 reviews.

Sample Customers

QlikView

Canon, Gatorade, Amcor, Panasonic, Fila, Cambridge University Hospitals, Global Retail Bank, North Yorkshire Police department, Lanoo Group Publishers, and AonGroep Nederland.

Zendesk Explore

Cape Union Mart

Popular Solutions

24 reviews

7 reviews

4 reviews

7 reviews

4 reviews

1 reviews

Top Industries

Comms Service Provider

17%

Computer Software Company

17%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

24%

Computer Software Company

20%

Government

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

LesCampbell
Audit Data Analyst at a energy/utilities company
I was working for a power utility company, so our primary use case for Qlik Sense was consumption data and customer...
Read full review of Qlik Sense »
Jason Heunis
Senior Manager: Diversified Operations at Pharmacy Direct
We've got a third-party provider that consumes our data, and they have QlikView experts or QlikSense experts who...
Read full review of QlikView »
Sanjeev Asher
Consultant at a tech services company
Our company uses Qlik Compose for simple transformations. We use it as a basic ETL solution.
Read full review of Qlik Compose »
Chris_Park
Director of Enterprise Services at a computer software company
We use Qlik Sense for consolidating and bringing together data across multiple sources, so our business users can get...
Read full review of Qlik Replicate »

Review 1 of 4

Jovana Pavlovic
Senior Back Office Manager at a financial services firm
The solution is mainly used as a ticketing system with clients as well and between users, similar to Asana, which is...
Read full review of Zendesk Support »
ManishArora
Vice President at Bypass Network Services
We use this platform for customer engagement via tickets. It has the flexibility to share internal notes via the same...
Read full review of Zendesk Chat »
Anonymous User
Project Manager/Product Owner at a tech services company
We are in support. Zendesk is being used by the IT group help desk and also by our team. We are an internal team that...
Read full review of Zendesk Guide »

Review 1 of 3

Customer Service

Prasad Mundewadi
Senior BI Systems Analyst at PTC
Good so far.
Read full review of Qlik Sense »
Jarno Loubser
Managing Director at B2IT
Our team is extremely technically proficient because we've been around the Qlik product set for many years. It's not...
Read full review of Qlik Sense »
Sanjeev Asher
Consultant at a tech services company
Support is okay. We don't get the required solutions on time, so I would just say support is average. Yeah.
Read full review of Qlik Compose »
Hemant Raorane
Technical Architect at Team Computers
I've never contacted technical support, so I can't speak to the quality of their service at this time.
Read full review of Qlik Compose »
Anonymous User
Product Manager - Healthcare Analytics at a healthcare company
Customer Service: It's excellent, and very responsive. Technical Support: It's excellent.
Read full review of QlikView »
Anonymous User
User
This solution has great support.
Read full review of Qlik Analytics Platform »
Anonymous User
BI Expert at a tech services company
Customer Service: The customer service is provided by the local reseller and is fine. We have mainly used it to get...
Read full review of QlikView »
Anonymous User
IT Analyst at a government
The Qlik community is the best way to improve, fix and learn the product. Qlik releases new version constantly.
Read full review of Qlik Sense »
Anonymous User
Partner
Customer Service: Excellent Technical Support: Excellent
Read full review of QlikView »
Anonymous User
Assistant Manager at a tech vendor
Support is very good.
Read full review of QlikView »
Anonymous User
BI Analyst at a energy/utilities company
Technical support is very geographically oriented, but isn’t truly 24X7.
Read full review of QlikView »
Chris_Park
Director of Enterprise Services at a computer software company
Support for this product could be better. The good part is we don't have to deal with support very much. When we do,...
Read full review of Qlik Replicate »
Anonymous User
Consulting Manager at a consultancy
Customer Service: 8 out of 10 Technical Support: 8 out of 10
Read full review of QlikView »
Anonymous User
BI Expert at a tech consulting company
Customer Service: Excellent, good reviews by Gartner as well.Technical Support: Excellent, good reviews by Gartner as...
Read full review of QlikView »
Anonymous User
Project Manager - Business Intelligence at www.datademy.es
Excellent, very good and active community.
Read full review of QlikView »
Anonymous User
Manager at a financial services firm
Technical support is OK.
Read full review of QlikView »
Anonymous User
Managing Partner at PBS
QlikView has a very good developer community where you can find support from the other developers.
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
Customer Service: The customer service is done by partners. So if you have knowledgeable partner the service is good,...
Read full review of QlikView »
Anonymous User
Data Architect at a comms service provider
Actually, I can’t remember any issue that I was required to check with customer service or technical support. For...
Read full review of QlikView »
Anonymous User
Vice President, Business Continuity Manager / Information Security Officer / Project Manager at a financial services firm
Technical support is excellent, the user groups are really good, and outside of that, there are excellent web...
Read full review of QlikView »
Anonymous User
Sr Programmer Analyst at a energy/utilities company
Excellent customer service experience.
Read full review of Qlik Sense »
Anonymous User
Solution Engineer - QlikView/Qlik Sense at a consultancy
Customer service and technical support are very good.
Read full review of Qlik Sense »
Anonymous User
Business Intelligence Director at a tech services company
Technical support is outstanding.
Read full review of QlikView »
Anonymous User
Service Delivery Manager - EABL at a consumer goods company
Technical support was super, can't complain.
Read full review of QlikView »
Anonymous User
SAP Application Specialist at a comms service provider
Customer Service: 10/10 - it's perfect, very fast and very good support. Technical Support: 10/10, Heyde is a perfect...
Read full review of QlikView »
Anonymous User
Project Coordinator Manager at a consultancy
I haven't spoken to technical support directly. I've spoken with our tech team that was taking care of any issues,...
Read full review of QlikView »
Anonymous User
Consultant at a tech services company
Not enough data to give an opinion.
Read full review of QlikView »
Anonymous User
Capacity Analyst at a security firm
Customer Service: They're good, but sometimes lack in responding on time. Technical Support: 5/10 - really needs...
Read full review of Qlik Sense »
Anonymous User
BI Consultant at a financial services firm
I rate the level of customer service and technical support 8/10, efficient.
Read full review of QlikView »
Mridul Rao
Manager - Revenue & Growth|Strategy & Planning | Market Intelligencee at a media company
We have our own engineers and support from our tech department, so we've never had any issues dealing with the...
Read full review of QlikView »

Review 1 of 30

Ludovic Leleu
Customer service manager at a healthcare company
The tech support is very good, and was provided by the integrator himself. They know this solution a lot better than...
Read full review of Zendesk Guide »
Abha Jhunjhunwala
Staff Technical Writer at Netradyne
I have been in contact with Zendesk support. They have different levels with different levels of support. We are an...
Read full review of Zendesk Guide »
Anonymous User
Sales and Data Analyst at a tech services company
8.5/10 - They have a chat feature to answer questions while the user is working on the BIME platform. They respond in...
Read full review of BIME Analytics [EOL] »
Anonymous User
Technical Support Engineer, Team Lead at a computer software company
Zendesk's support team are available 24/7 for the enterprise-level customers. Though certain bugs are not immediately...
Read full review of Zendesk Guide »
Anonymous User
Senior Operations Manager at a tech services company
It's a solid 7/10 for specific contacts, and it would be higher including my account managers in two different...
Read full review of Zendesk Guide »
Anonymous User
IT Consultant/System Adminstrator at a tech company
Customer Service: 6/10 Technical Support: 6/10
Read full review of Zendesk Guide »
Anonymous User
Freelance Film Critic/Part-time Social Media Coordinator/Junket and Red-Carpet Personality at a media company
Customer Service: I have no comment on this issue as I never reached out to the Zendesk customer service team....
Read full review of Zendesk Guide »
Anonymous User
Subject Matter Expert at a tech services company
It's excellent.
Read full review of Zendesk Guide »
Anonymous User
Team Lead - CSM Nordics at a marketing services firm
It is rarely needed.
Read full review of Zendesk Guide »
Anonymous User
Head of Customer Service at a hospitality company
Customer Service: Mainly it's been good. Technical Support: Mainly it's been good.
Read full review of Zendesk Guide »
Anonymous User
Senior Sales Engineer at a computer software company
During the early years, we were not viewed as a very large (or important) customer, but as we started to grow and...
Read full review of Zendesk Guide »
Anonymous User
IT Specialist at a non-profit
Customer Service: 6/10 – usually helpful but sometimes very slow. Technical Support: 6/10 – usually helpful but...
Read full review of Zendesk Guide »
Anonymous User
Project Manager/Product Owner at a tech services company
I've never been in touch with Zendesk technical support. I met with the vendor and they were very, very helpful. We...
Read full review of Zendesk Guide »
Anonymous User
Risk Analyst at a financial services firm
10/10 as they are prompt, courteous, and is available 24/7 via a wide array of channels. Zendesk's team was really...
Read full review of Zendesk Guide »
Anonymous User
HR Source Specialist at a computer software company
Customer Service: I have never had to contact customer service in regards to Zendesk, which I would say that's a good...
Read full review of Zendesk Guide »
Anonymous User
Customer Experience Lead at a tech services company
10/10 - they helped me solved my problem and to understand how it works.
Read full review of Zendesk Guide »
Anonymous User
Zendesk Specialist at a tech services company
Zendesk support has always been stellar. Most are spot on, some go above and beyond.
Read full review of Zendesk Guide »
Anonymous User
Director of IT at a computer software company
It's stellar.
Read full review of Zendesk Guide »
Anonymous User
Institutional Sales Executive (Head of APAC region) at a financial services firm
They have a very good Q&A page/system, I will give them the best rating.
Read full review of Zendesk Guide »
Anonymous User
Project Coordinator at BlackSquare Inc.
I have never had to use tech support.
Read full review of Zendesk Guide »
Anonymous User
Chief Solutions Officer at Treehouse Technology Group
BIME has been very responsive thus far and we have been sending in features requests that we would like to see...
Read full review of BIME Analytics [EOL] »
Anonymous User
Marketplace Integrity Specialist at a comms service provider
Customer Service: Zendesk has great customer service and there are rarely technical issues. Technical Support: I have...
Read full review of Zendesk Guide »
Anonymous User
Client Support Manager – Night Shift at a marketing services firm
Pretty fast, the first-tier agents will sort your tickets within one to two hours.
Read full review of Zendesk Guide »
Anonymous User
Consultant en organisation & chargé de mission à l'international at a consultancy
I would give the technical support a 9/10 rating.
Read full review of Zendesk Guide »
Anonymous User
IT Support Technician at a consultancy
We have had excellent response time from Zendesk and issues are usually fixed quickly.
Read full review of Zendesk Guide »
Anonymous User
Google Apps deployment Specialist and Support Manager at a tech services company
Zendesk tech support is done via a forum, but the knowledge base contains most of the technical knowledge.
Read full review of Zendesk Guide »
Anonymous User
Application Support Specialist at a construction company
Customer Service: I never had to call customer service. That was done by the admin person. Technical Support: I...
Read full review of Zendesk Guide »
Anonymous User
Helpdesk Technician at a tech services company
Their support group is very kind and responsive. It is one of the better technical teams I’ve had the pleasure of...
Read full review of Zendesk Guide »
Anonymous User
Consultant / Public Speaking / Writing
8/10
Read full review of Zendesk Guide »
Anonymous User
Customer Onboarding at a tech services company
The support is not on chat often which is quite frustrating if you want immediate answers but they do respond to...
Read full review of Zendesk Guide »

Review 1 of 30

Technical Support

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