Compare OPSWAT vs SonicWall

OPSWAT

Based on 28 reviews.

SonicWall

Based on 297 reviews.

Latest Research

Buyer's Guide

MetaDefender Email Security Solutions vs. SonicWall Email Security

September 2026

SonicWall Email Security vs. MetaDefender Email Security Solutions

Updated: September 2026

Buyer's Guide

MetaDefender Email Security Solutions vs. SonicWall Email Security

September 2026

MetaDefender Email Security Solutions vs. SonicWall Email Security

Updated: September 2026

Sample Customers

SonicWall Email Security

Star Kay White, Locala Community Partnerships

SonicWall Capture Advanced Threat Protection

Wonder Cement, Foster Clark Products

SonicWall Capture Client

Luton College

Popular Solutions

MetaDefender

15 reviews

MetaDefender Storage Security

4 reviews

MetaDefender Email Security Solutions

0 reviews

SonicWall NSa

5 reviews

SonicWall TZ

7 reviews

SonicWall NSv

20 reviews

Top Industries

Construction Company

11%

Healthcare Company

Financial Services Firm

Outsourcing Company

10%

Construction Company

10%

Comms Service Provider

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
MetaDefender Storage Security is mainly used for securing data storage systems, especially in scenarios where...
Read full review of MetaDefender Storage Security »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
MetaDefender Drive's main use case is to scan endpoints for threats with multi-scanning and vulnerability detection...
Read full review of MetaDefender Drive »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
There are multiple use cases for MetaDefender Endpoint. The main one is a compliance check and system compliance...
Read full review of MetaDefender Endpoint »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The clients are using the product for secure file exchange between the internal organization as well as to external...
Read full review of MetaDefender Managed File Transfer (MFT) »
Ravi Raushan Singh
Senior Associate at a educational organization
In my organization, I use MetaDefender for scanning incoming and outgoing files for any malicious content, and if any...
Read full review of MetaDefender »

Review 1 of 5

Kallamuddin Ansari
Cyber Security Consultant at HR Software Solution
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project engineer at IT Solution india private limited
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »

Review 1 of 5

Customer Service

Salbu Kumar
Manager at Cyvogenix
Support for MetaDefender is very responsive, though sometimes complex issues take time to resolve.
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support from the vendor is good.
Read full review of MetaDefender Endpoint »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
For technical support, I would give it 10 out of 10 points. Support is excellent.
Read full review of MetaDefender Managed File Transfer (MFT) »
Paul Mhiripiri
Networks And Infrastructure Manager at a financial services firm
I have not contacted technical support, though I thought I might need assistance fine-tuning my policy. When...
Read full review of MetaDefender »
Kevin-Liu
Information Security Consultant at a tech vendor
Customer support is great. I have worked with the Vietnam team quite a few times, and they are always very active,...
Read full review of MetaDefender »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
Opswat's support and engineering team deserve excellent marks, with a rating of ten points.
Read full review of MetaDefender Drive »
Eido Ben Noun
Cyber Security Architect at Diffiesec
I have contacted the technical support of OPSWAT. The quality of answers from support has been very good most of the...
Read full review of MetaDefender »
Lhami Bilici
Cyber Security Engineer at NSC BİLİŞİM HİZMETLERİ TİC LTD ŞTİ
The customer support for MetaDefender Storage Security is well regarded. Many users appreciate the responsiveness and...
Read full review of MetaDefender Storage Security »
Aaron Alornyenu
Mr at a financial services firm
The technical support team responds quickly.
Read full review of MetaDefender Email Security Solutions »
DineshKumar31
Packaged Application Development Team Lead at a tech vendor
I would rate technical support as a nine out of ten.
Read full review of MetaDefender »
Denis Burnaev
Infrastructure Securiy & Cyber Engineer at El Al
I do not often communicate with the technical support of MetaDefender, only with the integration team. I am happy...
Read full review of MetaDefender »
Islam Hamada
Network Security Engineer at EMAK For Integrated solutions
I evaluate customer service and technical support as good, as they respond in a timely manner.
Read full review of MetaDefender »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Their customer support is outstanding. Whenever we raise any support case, they provide complete structural...
Read full review of MetaDefender »
Alex Nigai
Integration Technician at danet
When I need help, I reach out first by trying to find information in the documentation. If I cannot find that, I go...
Read full review of MetaDefender »
Rajkumar Gupta
Manager, Ibms Projects Operations & Corporate Information Technology at Yotta Infrastructure Solutions LLP
The customer support is good.
Read full review of MetaDefender »
JaiminDalwadi
Delivery Lead at altisec
MetaDefender Storage Security provides awesome technical support from OPSWAT. I would like to give 10 points for...
Read full review of MetaDefender Storage Security »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support for MetaDefender Storage Security is excellent, as we work closely with Customer Service Managers,...
Read full review of MetaDefender Storage Security »
Macky Balangue
Project Engineer at i-Secure Networks & Business Solutions Inc.
The technical support can be rated at 9.5 from one to 10, with 10 being the best.
Read full review of MetaDefender »
RamonMedina
Senior Information Systems Engineer at Liberty Pumps, Inc.
In the beginning, I might have contacted technical support, and I recall them being pretty responsive.
Read full review of MetaDefender Email Security Solutions »
Anonymous User
Cyber Security Specialist at a insurance company
The support is good, really responsive. They usually respond within two hours or less, and we fix issues in about two...
Read full review of MetaDefender »
Rishav Kumar
Senior Cybersecurity Analyst at a tech services company
Customer support for MetaDefender Storage Security is good, though my requests have been regarding license...
Read full review of MetaDefender Storage Security »
JaiminDalwadi
Delivery Lead at altisec
The support is excellent; engineers are available as and when support is required. The rating for support would be...
Read full review of MetaAccess »
Anonymous User
Co Founder / CEO at a tech company
The technical support is good.
Read full review of MetaDefender Email Security Solutions »
JaiminDalwadi
Delivery Lead at altisec
Support is excellent. Technical support from OPSWAT is excellent.
Read full review of MetaDefender »
Ravi Raushan Singh
Senior Associate at a educational organization
Customer support was good; we faced issues a few times and they were able to assist us within an hour,...
Read full review of MetaDefender »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support from Opswat is commendable. Their customer service team, distribution team, and regional sales...
Read full review of MetaDefender »
Anonymous User
Cyber Security Engineer at a security firm
We work with the support team on a daily and weekly basis.
Read full review of OPSWAT Filescan Sandbox »

Review 1 of 27

JayPrajapati
Senior Network Security Engineer at ITCG SOlutions Pvt Ltd
It is very satisfactory. They are always available. When we call, they are available within 10 to 15 minutes.
Read full review of SonicWall Netextender »
Sathish Ravichandran
Server & Cloud Architect at Icare
The technical support services are good.
Read full review of SonicWall TZ »
AshishSingh12
Presales Consultant Cybersecurity at ZONES PVT LTD
The solution's technical support team is helpful.
Read full review of SonicWall Email Security »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
VinodPol
Vice President and Head - IT Telecom, Software License Management and Collaboration at a tech vendor
SonicWall's technical support team is not good. They never respond or provide any solution.
Read full review of SonicWall NSSP »
FernandoKavindra Fernando
Senior Systems Engineer Presales Information Security at a tech consulting company
I would rate SonicWall TZ's technical support as good but not at the level of other enterprise-level firewall vendors...
Read full review of SonicWall TZ »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
Haresh Prajapati
IT Support Engineer at Mantra
As per SonicWall's policy, we first have to raise the ticket with the solution's partner, and then, after that, they...
Read full review of SonicWall NSa »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
The technical support from SonicWall is helpful and responsive. I would rate their support as a 5 out of 10.
Read full review of SonicWall Email Security »
Mahendra Basera
Sr. Engineer at InterGlobe Technology Quotient
When we face any challenges or technical issues with the firewall, SonicWall support is always available to help us...
Read full review of SonicWall NSa »
PratapNegi
Head of Information Technology at Group Publishing, Inc.
Initially, we faced multiple challenges with support. The support personnel do not respond on the web portal. They...
Read full review of SonicWall Netextender »
Anonymous User
Owner\Operator
I've dealt with technical support in the past. They've been good. I'm satisfied with eh level of support they...
Read full review of SonicWall TZ »
Jeremi Albrizio
Information Security Manager at a manufacturing company
I've never used SonicWall tech support.
Read full review of SonicWall NSa »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Customer Service: We use our Dell Partner who are slow, but efficient. Technical Support: Our Dell partner have great...
Read full review of SonicWall NSa »
Anonymous User
Director of IT at a consultancy
I had to call support when one of my VPNs was failing. The VPN tunnel between two sites wouldn't stay up and they had...
Read full review of SonicWall NSa »
Enrique PerezAfonso
Business cybersecurity Specialist at Forlopd
The support is excellent
Read full review of SonicWall TZ »
Anonymous User
Vice President
We haven't used tech support, at least, not that I'm aware of. We outsourced all of our IT stuff. They may have used...
Read full review of SonicWall TZ »
Anonymous User
Product Manager at a tech services company
They are good enough.
Read full review of SonicWall TZ »
JigneshPatel1
System engineer at Colourtex Ind Ltd
The technical support is good. If I call on the helpline then a technical person will assist us.
Read full review of SonicWall TZ »
Anonymous User
Senior System Administrator at a government
We have been very satisfied with the technical support.
Read full review of SonicWall NSa »
Yasser Hamed
Founder at Oman Shipping Company
We contacted technical support over the issue with the logs stopping. They did something on the backend and the...
Read full review of SonicWall Email Security »
Pierre Robert
System Administrator at RBDigital
I never had to call their technical support for NetExtender. In general, like every firewall company, it depends on...
Read full review of SonicWall Netextender »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
MohammadAta
Technical Manager, NOC at TEXUM JORDAN
We haven't needed to contact customer support.
Read full review of SonicWall Capture Advanced Threat Protection »
Darshil Sanghvi
Consultant at a media company
We called technical support to help us with the implementation and they were very helpful. There's also a lot of...
Read full review of SonicWall SonicWave Access Points »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Anonymous User
Network Admin at a tech services company
Customer Service: 7/10 Technical Support: 9/10
Read full review of SonicWall TZ »
Manoj-Chauhan
Manager IT at a computer software company
The customer support for SonicWall NSv is pretty good.
Read full review of SonicWall NSv »
Barry Arendt
Owner at ThinkEzIT
The support at SonicWall is wonderful; if you run into a bind, they're able to help you. I would rate their support a...
Read full review of SonicWall SMA »
Anonymous User
President at a tech services company
SonicWall has exceptional tech support. I would rate checkpoint support best, SonicWall next, and Fortinet would be...
Read full review of SonicWall NSa »

Review 1 of 30

Technical Support

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