Compare One Identity vs Securonix Solutions

One Identity

Based on 528 reviews.

Securonix Solutions

Based on 39 reviews.

Latest Research

Buyer's Guide

Safeguard by One Identity vs. Securonix UEBA

November 2026

Safeguard by One Identity vs. Securonix UEBA

Updated: November 2026

Sample Customers

Safeguard by One Identity

Cavium

Securonix Next-Gen SIEM

Dtex Systems, Pfizer, Western Union, Harris, ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

93 reviews

Active Roles by One Identity

73 reviews

Securonix Next-Gen SIEM

5 reviews

Securonix UEBA

1 reviews

Top Industries

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Outsourcing Company

13%

Manufacturing Company

12%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Anonymous User
Assistant VP, Idm Compliance at a financial services firm
We have actually used our company, which is a large one, and we are using multiple Securonix Next-Gen SIEM...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
My primary use case for Securonix UEBA is user threat notification and user behavior analysis.
Read full review of Securonix UEBA »

Review 1 of 2

Customer Service

IgnacioMartinez
Director of IT at a venture capital & private equity firm
I would've given support really high marks earlier. However, it's not as good anymore. I've submitted a couple of...
Read full review of OneLogin by One Identity »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of Identity Manager by One Identity »
Dhanaji Mali
Technical Specialist at VDA Infosolutions Pvt. Ltd.
I have had multiple interactions with the support team for One Identity Active Roles. They are good in their response...
Read full review of Active Roles by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
Overall, our experience with customer support for One Identity Defender has been positive. For most standard issues...
Read full review of Defender by One Identity »
Debasis Sahoo.
Lead Consultant at Wipro Limited
We just take the normal support whenever we have any issues. For the premium support, you have to pay a lot. The...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
Our experience with customer support for One Identity Safeguard has been generally positive with some areas for...
Read full review of Safeguard by One Identity »
Suraj Varma
Senior Network Security Engineer at DigitalTrack Solutions Pvt Ltd
The customer support team is skilled in both technical expertise and reporting.
Read full review of OneLogin by One Identity »
Ankush Kondewar
Senior Technical Support Executive at DigitalTrack Solutions Pvt Ltd
Customer support has a very helpful nature and is very responsive to our technical team when they require technical...
Read full review of Safeguard by One Identity »
Ravikiran Chebrolu
Identity & Access Management (IAM) Consultant at Tata Consultancy
I rate One Identity support seven out of 10. They respond immediately when we reach out, and you can also get answers...
Read full review of Identity Manager by One Identity »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of Identity Manager by One Identity »
Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
Read full review of Identity Manager by One Identity »
Niyati Avhad
Junior Auditor Technical Audit at Digitaltrack
One Identity Manager's customer support is good, and the team is helpful when I raise an issue.
Read full review of Identity Manager by One Identity »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of Safeguard by One Identity »
Florin Baciu
Identity & Access Management Solution Architect (IAM) at UNIQA GSC Slovakia
One Identity Manager's customer support is satisfactory, as they provide us support every time we open an incident or...
Read full review of Identity Manager by One Identity »
Anonymous User
Works
We used their regular support. If they were online, their response was prompt. If I raised a request while they were...
Read full review of Identity Manager by One Identity »
Sarang Repale
Cyber Security Sales Executive at EVSPL
The customer support for One Identity Manager is good.
Read full review of Identity Manager by One Identity »
Becky Phares
Sr Business Analyst at George Washington University
Excellent support. They truly are a partner. They want to be a partner, a collaborator. Their number-one goal is to...
Read full review of Active Roles by One Identity »
Igor Jovanovski
SME (Subject Matter Expert) at a insurance company
Their technical support is pretty good. We use standard customer support, which allows us to open tickets and receive...
Read full review of Identity Manager by One Identity »
Anton Kaiukov
Senior Software Engineer at Five9
I never needed to contact the support team. The software functions properly, and I never encountered any trouble with...
Read full review of syslog-ng by One Identity »
Anonymous User
Network Engineer at a outsourcing company
Based on my feedback and my colleague's feedback, I would rate OneLogin customer support around seven out of ten.
Read full review of OneLogin by One Identity »
Anonymous User
IAM Developer at a manufacturing company
There is room for improvement. For each ticket, they require logs or traces from the system, even when the issue...
Read full review of Identity Manager by One Identity »
Anonymous User
Systems Specialist at a financial services firm
We speak to our consultants. They are our technical support.
Read full review of Identity Manager by One Identity »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of Active Roles by One Identity »
Anonymous User
System Engineer at a government
I have not had any experiences with customer support, but one of my colleagues did, and he was quite satisfied.
Read full review of OneLogin by One Identity »
Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
Read full review of Identity Manager by One Identity »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Our experience with One Identity customer support has been generally positive and reliable. For more complex issues,...
Read full review of Active Roles by One Identity »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
My experience with customer support is generally okay, but I would describe it as a mixture rather than consistently...
Read full review of OneLogin by One Identity »
Don Naz
Security Architect at a media company
Premier Support is valuable because it enables us to receive prompt assistance whenever we encounter any type of issue.
Read full review of Safeguard by One Identity »
Anonymous User
Software Development Lead at a insurance company
Customer Service: Best in industry. Technical Support: Very knowledgeable and helpful when they could be. Sometimes...
Read full review of OneLogin by One Identity »
Rajamatha Reddy
Business Analyst at tcs
We use their regular support. I would rate their support an eight out of ten.
Read full review of Identity Manager by One Identity »

Review 1 of 30

Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Mohammed Nadeem Rais
Lead - Cyber Security at NMC Healthcare
Securonix is generally regarded for its strong customer service and support, which is a critical factor in ensuring...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Hanish Dhamecha
SOC Analyst L2 at a tech vendor
We are not raising any questions with customer service or support.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
VP International Business and Alliances at a tech services company
They excel in response times and quick reactions when there's an actual threat. We work with a particular team which...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
I find customer service to be very good.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Works
The technical support from Securonix is good. If I raise a ticket, it initially goes to the L1 team, but the next...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Yoganantham Theerthagiri
Regional Channel Manager at i2sBusiness Solutions
The support system is not very good as of now. They have a local support team based here and in India.
Read full review of Securonix UEBA »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Assistant VP, Idm Compliance at a financial services firm
For technical support, I can rate it as seven. They also have the same issues other vendors are facing. They are good...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 30

Technical Support

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