Compare One Identity vs Rapid7

One Identity

Based on 528 reviews.

Rapid7

Based on 219 reviews.

Latest Research

Buyer's Guide

Rapid7 InsightIDR vs. Safeguard by One Identity

November 2026

Rapid7 InsightIDR vs. Safeguard by One Identity

Updated: November 2026

Buyer's Guide

Rapid7 InsightOps vs. syslog-ng by One Identity

November 2026

Rapid7 InsightOps vs. syslog-ng by One Identity

Updated: November 2026

Buyer's Guide

Rapid7 InsightIDR vs. Safeguard by One Identity

November 2026

Safeguard by One Identity vs. Rapid7 InsightIDR

Updated: November 2026

Buyer's Guide

Rapid7 InsightOps vs. syslog-ng by One Identity

November 2026

syslog-ng by One Identity vs. Rapid7 InsightOps

Updated: November 2026

Sample Customers

Safeguard by One Identity

Cavium

syslog-ng by One Identity

Tecnocom, University of Victoria, University of Exeter, Datapath

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

93 reviews

Active Roles by One Identity

73 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

21 reviews

Top Industries

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
I rate the vendor's technical support a ten out of ten.
Read full review of Active Roles by One Identity »
Shubham Dwivedi
Service Lead - India West Region at Digitaltrack
The experience with customer support has been positive overall. The support team is knowledgeable, responsive, and...
Read full review of OneLogin by One Identity »
Aryan Priyanish D.
Developer Intern at Stealth
I have not used One Identity Safeguard's customer support until now.
Read full review of Safeguard by One Identity »
Darius Radford.
Managing Partner at Knightswatch Cyber
I haven't had issues with support so far. We do not use the vendor's premier support.
Read full review of Safeguard by One Identity »
Himanshu Gawai
Sales specialist at Infobahn Technical Solution Pvt Ltd
One Identity Manager support has been reached out to a few times, mainly for configuration and issue troubleshooting....
Read full review of Identity Manager by One Identity »
Daniel Pettersson
System Manager at a retailer
I don't think we are using One Identity's Premier Support. We are using some level of support from them, but that...
Read full review of Safeguard by One Identity »
Satyam Gupta
Technical Support Executive at DigitalTrack Solutions Pvt Ltd
The customer support for One Identity Manager is excellent, with engineers being excellent in technical...
Read full review of Identity Manager by One Identity »
Bhavesh Jha
Technical Support Executive at Digitaltrack
The customer support team for One Identity Manager provides a great experience. They resolve any technical issues...
Read full review of Identity Manager by One Identity »
Shrikant Patil
Cyber Security Analyst at a tech vendor
Customer support for One Identity Manager is excellent, and they are reliable and quick to resolve every query.
Read full review of Identity Manager by One Identity »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of Identity Manager by One Identity »
Naresh Sonawane
Security Operation Consultant at SecurView
The technical support has been knowledgeable and responsive, resolving most issues efficiently, while the product...
Read full review of Identity Manager by One Identity »
Bijja Maheshwar
Assistant Manager at DigitalTrack Solutions Pvt Ltd
Excellent support is provided by the vendor support team. They are ready to address any kind of issue or any...
Read full review of Identity Manager by One Identity »
Tassavour Shaikh
Pentester-1 at Digitaltrack
Customer support for One Identity Active Roles is generally good, especially for standard issues and guidance. The...
Read full review of Active Roles by One Identity »
Yehuda Fabian
System Administrator at Shaare Zedek Medical Centre
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
Read full review of Password Manager by One Identity »
Alexander Pirogov
Head of Department of Technical Means of Protection at BrokerCreditService
We have used One Identity’s tech support. I would rate it as excellent. They answer all the questions asked of them...
Read full review of Safeguard by One Identity »
Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
Read full review of Safeguard by One Identity »
Anumula Hitesh
Senior Business Development Executive at Digitaltrack
Our experience with One Identity customer support has been generally positive and reliable. For more complex issues,...
Read full review of Active Roles by One Identity »
Hemanth Baroorker
Iam Lead at a insurance company
The customer support for One Identity Active Roles is very good. They provide help whenever required, and we get a...
Read full review of Active Roles by One Identity »
Padmavati Ipo
Senior ISR at Panthomat group
Customer support is quite good.
Read full review of Active Roles by One Identity »
MohdParvez Khan
Program Manager at Digitaltrack
I have not been involved with the customer support team very often, but I will reach out in the future if needed.
Read full review of Identity Manager by One Identity »
Anonymous User
Senior Engineer at a insurance company
I find that the customer support is very good and very quick. I would rate the customer support a nine on a scale of...
Read full review of OneLogin by One Identity »
Anonymous User
Junior Security Consultant at a computer software company
When we were deploying, we had a dedicated engineer, and I used to talk to that person directly. That was very...
Read full review of OneLogin by One Identity »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of Identity Manager by One Identity »
Siddhi Trainee
Not Provided at a financial services firm
Customer support for One Identity Safeguard Authentication Services was pretty good.
Read full review of Safeguard Authentication Services by One Identity »
Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
Read full review of Identity Manager by One Identity »
Anonymous User
Solutions Architect - IAM at a tech company
Technical support replies within 1-2 business days. The Quest blog is very useful where the experts will answer the...
Read full review of Identity Manager by One Identity »
Tomas Essam
Identity and Access Management Consultant at a tech services company
Regarding One Identity Manager support, I think they need to be more accountable. When I describe a technical issue...
Read full review of Identity Manager by One Identity »
Rohan Paul
Data Manager at Gitarattan International Business School
Customer support has been responsive and knowledgeable, being effective at resolving technical issues.
Read full review of Safeguard by One Identity »
Luis Ángela Serno Ojeda
Ingenieria Electrónica y Telecomunicaciones at Universidad Nacional Tecnológica de Lima Sur
OneLogin support is very attentive and helpful. They have always helped me quickly when I have had questions or login...
Read full review of OneLogin by One Identity »
Grandhi Avinash
IAM Consultant at a outsourcing company
Customer service rating: 4 out of 10.
Read full review of Identity Manager by One Identity »

Review 1 of 30

Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Technical support is responsive, but it requires patience as you may have to wait for several days before they...
Read full review of Rapid7 Metasploit »
Smriti Rani
System Engineer at a tech services company
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightVM »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Ehsan Khaleel
Manager SOC at PTCL
Evaluating the customer service and technical support teams of Rapid7 MDR, I would rate them a six out of ten. I have...
Read full review of Rapid7 MDR »
Gaurab Silwal
Platform Engineer at Cedar Gate Technologies, LLC
I interacted with customer support after an endpoint compromise incident, and they responded quickly and provided...
Read full review of Rapid7 InsightCloudSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The customer service and support team is very helpful. They have a great response time and have segmented teams. At...
Read full review of Rapid7 AppSpider »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Anonymous User
Security Engineer at a retailer
When ten is the best, I would rate their technical support at a ten.
Read full review of Rapid7 MDR »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Anonymous User
Cyber Security Engineer at a manufacturing company
Technical support is good.
Read full review of Rapid7 InsightVM »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a tech vendor
The technical support is good in their knowledge, but they are a little slow.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Infrastructure Security Architect at a comms service provider
We have been in touch with support on one or two occasions but I was not the person who dealt with them.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Jeff Frix
Chief Revenue Officer at a computer software company
I think one of the areas that Rapid7 shines is their customer support and proactive positioning, which is a...
Read full review of Rapid7 MDR »
Yuva Viswanatham
Senior Platform Engineer Lead at a tech services company
The customer support for Rapid7 InsightCloudSec is good, as very prompt responses are received to queries.On a scale...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Research Special Projects Lead at a university
Customer Service: Excellent. Technical Support: Excellent.
Read full review of NetFort LANGuardian »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
Head Of Cybersecurity at a tech services company
Rapid7 MDR output seems pretty reliable. I have had other tools that were not as reliable, so benchmarking shows that...
Read full review of Rapid7 MDR »

Review 1 of 30

Technical Support

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