Compare Netsurion vs Quest Software

Netsurion

Based on 24 reviews.

Quest Software

Based on 361 reviews.

Overview

Information Not Available

Since 1987, Quest has provided software solutions for the constantly evolving world of enterprise IT. Quest solutions protect and empower users and data, streamline IT operations and harden cybersecurity from the inside out. Quest has the experience to help you manage and monitor your databases, take control of your hybrid environments and secure them all with security solutions that ensure you are ready for the next threat.

Sample Customers

Popular Solutions

Netsurion

0 reviews

erwin Data Modeler

31 reviews

KACE Systems Management Appliance (SMA)

3 reviews

Foglight for Databases

22 reviews

Top Industries

Outsourcing Company

22%

Construction Company

10%

Manufacturing Company

Performing Arts

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John-Berry
Information Technology Manager at ProfitSolv
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
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Review 1 of 1

Sudunagunta Bhavya Lekha
Junior Data Analyst at Lumendata
We are working for US banking, and for that, we have a project where we are using PowerCenter along with ETL; in...
Read full review of Toad Data Point »
AkshayChaudhari
Data Specialist at TCS
On a day-to-day basis, my main use case for Foglight for Databases is a centralized database for performance...
Read full review of Foglight for Databases »
Philemon Olusegun
Qhse Manager at a outsourcing company
I used Toad for Oracle for two years when I was lead Oracle 10g database administrator, during which I worked on the...
Read full review of Toad for Oracle »
SachinSharma4
Senior Engineer at a manufacturing company
Quest Identity Defense's main use case in our previous organization has been to improve identity security and protect...
Read full review of Quest Identity Defense »
Sainath Revankar
Director, Analytics at a consultancy
My main use case for erwin Data Modeler involves using AI agents to assist with implementing these models within the...
Read full review of erwin Data Modeler »

Review 1 of 5

Customer Service

Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
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JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
Read full review of Netsurion »
Anonymous User
IT Director at Global Connections Inc
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
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Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
Read full review of Netsurion »
Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
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Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
Read full review of Netsurion »
JeffHaidet
Director of Application Development and Architecture at South Central Power Company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
Read full review of Netsurion »
MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
Read full review of Netsurion »
Joel Dove
Manager of Security and Networking at Shenandoah Valley Electric Cooperative
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
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Randy Carr
VP of IT Systems at Carteret-Craven Electric Cooperative
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
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Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
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JohnBandy
Chief Information Security Officer at Samford University
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
Read full review of Netsurion »
Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
Read full review of Netsurion »
Bryan Caporlette
Chief Technology Officer at G&G Outfitters, Inc.
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
Read full review of Netsurion »
Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
Read full review of Netsurion »
Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
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Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
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Anonymous User
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
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Mark Lauteren
Chief Information Officer at ECRMC
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
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Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
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Anonymous User
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
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Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
Read full review of Netsurion »

Review 1 of 22

Sushree Panigrahi
Snowflake Data Engineer| Senior PLSQL Developer |Data Modeler|Assitant Vice Pre at Jp Morgan Chase & Co.
I rate erwin Data Modeler's technical support around seven or eight. This rating reflects my ability to effectively...
Read full review of erwin Data Modeler »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support is very great. From the time of implementation until now, if we face any requirement or any...
Read full review of Quest Identity Defense »
Anonymous User
Computer Support Specialist at Truckee Meadows Community College
Their technical support has been good so far. If there's an emergency, something that we need fixed right away, they...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Administrator at a financial services firm
The support is good. Anytime we contact them they're always very helpful. The response time is good and they're...
Read full review of KACE Systems Management Appliance (SMA) »
Michael Huffman
Server Administrator III at a university
Any time I've had to reach out to customer support for Quest KACE Systems Management Appliance (SMA), they have been...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Sales Engineer at BAKOTECH LLC
I've contacted technical support in the past if I've needed information or to find out if Rapid Recovery will be able...
Read full review of Quest Rapid Recovery [EOL] »
Reto Krebs
Independent Consultant at Krebs IT-Services
My experience with Quest technical support has been very good. They are also human beings, so they can't necessarily...
Read full review of On Demand Migration »
Sylvain Tetreault
Chief Operating Officer at ETINET
Their technical support is very good. We were in a good position to test their support because we started to work...
Read full review of QoreStor »
Anonymous User
IT Admin at LDV, Inc.
They provide the ability to chat with technical support, which is very convenient. I would rate them a 10 out of 10....
Read full review of Quest Rapid Recovery [EOL] »
Fabio Mello
Director of Technology at Unirede
We have their Premier Support because it is very important to have very fast support. I would rate them a nine out of...
Read full review of KACE Systems Management Appliance (SMA) »
MatthieuGarcia
Senior Business Process Management Architect at a pharma/biotech company
erwin's tech support is really fast to answer questions and really dedicated to solving the problems we have...
Read full review of erwin Evolve »
Anonymous User
IT Administrator at a construction company
We have a support contract with them. If there is a critical issue, I can call them and talk to somebody. The...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Enterprise Service Desk Systems Manager at a manufacturing company
I'd rate the customer support pretty high. I use them pretty frequently and I have been satisfied with the majority...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Architect at a insurance company
We have some open tickets with them from time to time. They have definitely promptly responded and provided...
Read full review of Quest Data Intelligence »
Carsten Buscher
IT Systems Administrator at a computer software company
We use their standard technical support and our experience with them has been great. Every time I have asked them...
Read full review of KACE Systems Management Appliance (SMA) »
Abhijit Arun Gujare
Sr. Oracle DBA at a comms service provider
We have Premier Support. As a result, any type of support case we submit is looked into almost instantaneously. We...
Read full review of SharePlex »
Anonymous User
Summer Engineering Intern at a healthcare company
No issues encountered.
Read full review of Toad Data Modeler »
Ruby Perle
Senior Data Architect at a financial services firm
Their tech support is adequate. It's easy to elevate an issue if I run into support personnel who aren't capable of...
Read full review of erwin Data Modeler »
Anonymous User
System Software Specialist II at a government
I don't directly deal with technical support. I've never called them.
Read full review of KACE Systems Deployment Appliance (SDA) »
Ahmad Abdulfattah
Presales Manager at a tech vendor
The technical support is handled by Quest who handles all of their other products as well. They offer a good level of...
Read full review of SharePlex »
Anonymous User
Systems Engineer at a retailer
Foglight Support is great most of the time, support and help with what ever level your issue is.
Read full review of Quest Foglight for APM [EOL] »
Varsha Kambli
Database Administrator, Data Modeler at a manufacturing company
The customer support for erwin Data Modeler is very good. They are very responsive, and if we had any issues with the...
Read full review of erwin Data Modeler »
Anonymous User
Technical Manager
The technical support from the vendor is good and we don't have any issue with it.
Read full review of NetVault Plus »
James McPherson
IT Director at a construction company
Erwin's technical support for this product is very good. They're very responsive and they take ownership of the...
Read full review of erwin Evolve »
Anonymous User
Systems Engineer at a tech services company
The technical support is good.
Read full review of KACE Systems Management Appliance (SMA) »
Vega Claudio
Administración De La at a insurance company
I have had little need for support, but when I have needed it, it has worked well. I would rate customer support with...
Read full review of Foglight for Databases »
Anonymous User
Computer Support Specialist at a financial services firm
The technical support is pretty good but we still have cases pending. There is one case that we have had open for...
Read full review of KACE Systems Management Appliance (SMA) »
Muhammad Waseem
Works at a healthcare company
Quest Support for KACE is good. They are responsive and they always give you a solution in a timely manner. We faced...
Read full review of KACE Systems Management Appliance (SMA) »
Anonymous User
Systems Engineer & Owner at a tech services company
Technical Support has been excellent. Since we originally purchased, Dell purchased Quest – and the support is...
Read full review of Quest Foglight for APM [EOL] »
Anonymous User
Works
I can call them anytime, and they also have online support with a good user community that helps support you and...
Read full review of Toad Data Point »

Review 1 of 30

Technical Support

No Data Available

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