Compare Netsurion vs One Identity

Netsurion

Based on 24 reviews.

One Identity

Based on 528 reviews.

Sample Customers

Popular Solutions

Netsurion

0 reviews

Identity Manager by One Identity

93 reviews

OneLogin by One Identity

93 reviews

Active Roles by One Identity

73 reviews

Top Industries

Outsourcing Company

22%

Construction Company

10%

Manufacturing Company

Performing Arts

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

John-Berry
Information Technology Manager at ProfitSolv
We use Netsurion as our security operation center and also as an SIEM to put together all of our telemetry from...
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Review 1 of 1

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
Read full review of Active Roles by One Identity »
Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
Read full review of OneLogin by One Identity »
Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
Read full review of Identity Manager by One Identity »
Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
Read full review of Password Manager by One Identity »
AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
Read full review of OneLogin Customer Identity by One Identity »

Review 1 of 5

Customer Service

Kevin Lohan
Head of IT at a venture capital & private equity firm
I have an email address for SOC. When communication originates from my domain email address and is received, it goes...
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JosephSnyder
CIO at a financial services firm
We talk to technical support all the time. My team doesn't have any problems with them. Sometimes there may be...
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Randy Carr
VP of IT Systems at Carteret-Craven Electric Cooperative
There is a dedicated team available to us. I don't call a number or leave an email, then have to deal with unknown...
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Anonymous User
CIO at a computer software company
We have not necessarily contacted them. We probably only sent them emails a couple of times in the beginning when we...
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JohnBandy
Chief Information Security Officer at Samford University
Their technical support is really good. We've got a dedicated service manager. The only thing — and it's not a...
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Anonymous User
Lead Security Analyst at a leisure / travel company
Some of the technical forethought for the deployment was not as good as I would have expected. Some of the technical...
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Joel Dove
Manager of Security and Networking at Shenandoah Valley Electric Cooperative
We have not contacted technical support directly because we work strictly with our SOC. We've had relatively few...
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JeffHaidet
Director of Application Development and Architecture at South Central Power Company
The EventTracker team itself has been great. We can call them for pretty much anything related to their product. They...
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Mark Lauteren
Chief Information Officer at ECRMC
My InfoSec team talks to support occasionally. There have been a few cases where they saw something they didn't quite...
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Geremy Farmer
Information Technology Coordinator at Magnolia Bank, Incorporated
They are very responsive. They're monitoring stuff as well, with that SIEMphonic piece. They're monitoring your logs...
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Anonymous User
Network Engineer at a wholesaler/distributor
Our account representatives within Netsurion, and the handful of people I deal with in the SOC on a regular basis,...
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Anonymous User
Network Administrator at a construction company
The SOC component is the most important part of the solution. I know who the SOC team is, so it is not someone...
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Anonymous User
IT Coordinator at a government
The bigger false positives have been when we are doing things, such as actions, remediation, or normal operations...
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Richard Teegarden
Network Manager at a energy/utilities company
The support group is tremendous about asking me if there is anything else I want, is there anything more they can do...
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Anonymous User
IT Director at Global Connections Inc
I give Netsurion's support an eight out of 10. I never give a 10, so eight is a relatively high mark for me because I...
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Bryan Caporlette
Chief Technology Officer at G&G Outfitters, Inc.
The technical support is very good and responsive. If I send an email to them, I always get a response within an...
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Anonymous User
Cyber Security Specialist at a financial services firm
Our SLA with Netsurion doesn't require them to respond immediately. But I haven't had any issues with them from a...
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MarkOlson
Senior Director, Information Security at a pharma/biotech company
The support team was really good. They've got a very good support organization. Everybody we worked with on the...
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Anonymous User
Sr. Information Technology Security Engineer at a university
I find EventTracker support to be quite helpful. They have been quite responsive whenever I've had any issues. For...
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Anonymous User
Consulting Engineer at a tech vendor
Usually whenever we call the technical support, it's a big issue. I've not had any problems with them. They have been...
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Sean Sheil
Information Technology - Business Process Analyst at a financial services firm
I've used the technical support a couple times. I've had very good results. In generating those reports, they were...
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Anonymous User
Senior Director of Information Security at a healthcare company
I would give Netsurion support a nine out of 10. Their technical support has been outstanding. There have been some...
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Review 1 of 22

Arkajit Das
CTO at Fraoula
Customer support is pretty good.
Read full review of OneLogin by One Identity »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
We had some experience reaching out to support for One Identity Password Manager, especially during the initial setup...
Read full review of Password Manager by One Identity »
Vishal Koovaparambil
Server Security Analyst And Solution at Digitaltrack
Our experience with the customer support team for OneLogin has been positive, as cases are generally handled...
Read full review of OneLogin by One Identity »
Yash Deshmukh
Senior Cloud Engineer at Applied Cloud Computing
The technical support person who assisted with the initial setup was experienced, performed well, and understood all...
Read full review of OneLogin by One Identity »
RishabhSharma4
Specialist IT & Security at a financial services firm
The customer support for One Identity Manager is great. We have priority support from them, so for us, the support is...
Read full review of Identity Manager by One Identity »
Shrinkhala Singh
Deputy General Manager at Agriculture Skill Council of India
We are always in touch with customer care, which is available 24/7, and issues are resolved through a ticketing...
Read full review of Safeguard by One Identity »
Deepak Dash
Senior Business Analyst at Nordea Bank Denmark
I rate One Identity technical support six out of 10.
Read full review of Identity Manager by One Identity »
HatemAly
Presales Manager at 1D Consulting
I do not have any comments about the customer support.
Read full review of OneLogin by One Identity »
Tor Nordhagen
Executive Director at Semaphore
We have a specialist who is super-deep in One Identity and has done a couple of the most complex installations of the...
Read full review of Safeguard by One Identity »
René DRABO
Team Lead at a tech services company
I've contacted the support team for One Identity Manager several times. For level one support, particularly when...
Read full review of Identity Manager by One Identity »
Alishan Haider
Software engineer at The Double
Customer support for OneLogin by One Identity has been exceptional. We reached out to OneLogin by One Identity...
Read full review of OneLogin by One Identity »
Satyam Gupta
Technical Support Executive at DigitalTrack Solutions Pvt Ltd
Customer support for One Identity Active Roles is very responsive and effective. Whenever we face technical issues,...
Read full review of Active Roles by One Identity »
Ankush Kondewar
Senior Technical Support Executive at DigitalTrack Solutions Pvt Ltd
I have had a great experience with the customer support team for One Identity Manager, as they are ready to provide...
Read full review of Identity Manager by One Identity »
KartikSwami
Assistant Manager at a comms service provider
Customer support is good and meets my expectations. I would give a rating of 4.5; I think it is good for customer...
Read full review of Safeguard by One Identity »
Anonymous User
Devoloper at a financial services firm
Customer support for One Identity has been generally good with knowledgeable technical teams and effective support...
Read full review of Active Roles by One Identity »
Anonymous User
Works at a tech services company
The support team could be improved on. The first level of support essentially looks up knowledge base articles and...
Read full review of Identity Manager by One Identity »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
Anonymous User
Senior Engineer at a insurance company
I find that the customer support is very good and very quick. I would rate the customer support a nine on a scale of...
Read full review of OneLogin by One Identity »
Anonymous User
Works
Our experience with technical support has been extremely good.
Read full review of Safeguard by One Identity »
Anonymous User
Information Security Manager at a manufacturing company
The support service provided by the vendor on this product is pretty solid. It is an excellent support service. I...
Read full review of Active Roles by One Identity »
Anonymous User
Solution Designer at a manufacturing company
We have not been much in touch with their technical support, which is a good sign for the product, since it mostly...
Read full review of Identity Manager by One Identity »
Rohit_Patil
Software Engineer at Inceptive Technologies
Customer support is good.
Read full review of OneLogin by One Identity »
Sravanakumar Nidamanooru
Identity and Access Management Specialist at a university
Customer support deserves a rating of 7.5 out of 10 due to their technical competence despite some structural...
Read full review of Active Roles by One Identity »
Reviewer56857
Chief Information Security Officer at a financial services firm
I haven't had a chance to work the One Identity technical team. We work with the local partner instead. None of my...
Read full review of Safeguard by One Identity »
Naved Ansari
System Admin at a outsourcing company
The customer support for One Identity Manager is supportive and good in their technical expertise.
Read full review of Identity Manager by One Identity »
Siddhi Trainee
Not Provided at a financial services firm
Customer support for One Identity Safeguard Authentication Services was pretty good.
Read full review of Safeguard Authentication Services by One Identity »
Anonymous User
IT Systems Manager at a insurance company
Support has always been responsive and helpful.
Read full review of Identity Manager by One Identity »
Anonymous User
Control System Cybersecurity Analyst at a energy/utilities company
I didn't use their tech support a bunch. The one big issue I had with OneLogin wasn't actually OneLogin's fault. I...
Read full review of OneLogin by One Identity »
Sohan Mulik
Working at 3i Infotech
Customer support has generally been good in our experience. The support team is knowledgeable and helpful, especially...
Read full review of Safeguard by One Identity »
Anonymous User
Consultant at a computer software company
I interact with OneLogin's support team for our clients, and it was a good experience overall. One Identity support...
Read full review of OneLogin by One Identity »

Review 1 of 30

Technical Support

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