Compare NETSCOUT vs Rapid7

NETSCOUT

Based on 186 reviews.

Rapid7

Based on 181 reviews.

Latest Research

Buyer's Guide

NETSCOUT nGeniusONE vs. NetFort LANGuardian

September 2025

NetFort LANGuardian vs. NETSCOUT nGeniusONE

Updated: September 2025

Buyer's Guide

NetFort LANGuardian vs. TruView

September 2025

TruView vs. NetFort LANGuardian

Updated: September 2025

Overview

NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.

Information Not Available

Sample Customers

ClearSight Analyzer

Japan Atomic Energy Research Institute

TruView

FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S.

NETSCOUT nGeniusONE

Cerner Corporation

NETSCOUT nGeniusPULSE

Banco Votorantim

NETSCOUT vSTREAM

Metropolitan Police Agency, Banpara, PropertyRoom.com

NETSCOUT InfiniStreamNG

U.S. Department of Defense

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

11 reviews

7 reviews

0 reviews

14 reviews

10 reviews

10 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

12%

Comms Service Provider

Government

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Leandro Di Maria
Gerente De Ventas at internet winds ag
I use the solution in my company to analyze international traffic.
Read full review of NETSCOUT nGeniusPULSE »
Muhammad Anas
Assistant Manager NOC and Infrastructure at NiFT
The solution is deployed on-premises. There are more than 20 people who use this solution in my organization. They're...
Read full review of Iris Session Analyzer »
Michael Gideon Genita
Associate System Engineer at SMS Global Technologies, Inc.
I'm using it for a customer.
Read full review of NETSCOUT InfiniStreamNG »
Sanjin Zuhric
Team Lead Network Engineer at Artco Group d.o.o Sarajevo
I worked on Arbor DDoS for over 10 years. I have been working with Arbor DDoS as a customer, and I support my...
Read full review of Arbor DDoS »
EdwardShim
General Manager at MOCOMSYS
Most of the use cases for NETSCOUT nGeniusONE are in network monitoring. There are some people who say it has...
Read full review of NETSCOUT nGeniusONE »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Martin Janzsó
Presales Consultant at Invitech Kft.
Our company doesn’t often use Arbor DDoS technical support because we have several Arbor architects with deep...
Read full review of Arbor DDoS »
Waseem Alkhawaja
Product Specialist at a comms service provider
The quality of the technical support provided by Arbor DDoS is premium. I rate the technical support a nine out of ten.
Read full review of Arbor DDoS »
Anonymous User
Senior Designer
The technical support is OK. While it is not outstanding, we don't have any complaints.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Network Architect at a wholesaler/distributor
Technical support is good. I give them a 4 out of 5; no real changes needed.
Read full review of OptiView XG [EOL] »
Anonymous User
Engineer at a tech services company
Over the past three years, I have had an excellent experience with TruView's customer service and support. While...
Read full review of TruView »
Evan Scott
IT Network Engineer at a consultancy
So far, so good with technical support. We really haven't had to engage them very much. We have an SE and an RSE who...
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
IT Specialist at a government
The technical support has been very good for all the cases that we have had.
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
Failure Analysis Manager at a tech company
I give it a 8. The response time was okay, but the level of detail didn't help solve the problem.
Read full review of OptiView XG [EOL] »
Keith Carradine
Manager at a energy/utilities company
We have had a lot of good success with technical support.
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
Network Engineer at a aerospace/defense firm
I have never asked for technical support. I actually went to a training class on it. I know how to use it, so I...
Read full review of OptiView XG [EOL] »
Anonymous User
Operation Engineer III at a comms service provider
I haven't contacted their technical support. It is a fairly intuitive tool. I'm sure our Operational System Support...
Read full review of Iris Session Analyzer »
Erik Nordquist
Product Manager, MSx Security Services at TPx Communications
The technical support is very good. We usually get answers right away. We can submit a ticket online or just give...
Read full review of Arbor DDoS »
Anonymous User
Network Engineer at a insurance company
Technical support is superior among most of the support centers that I have dealt with.
Read full review of NETSCOUT nGeniusONE »
Elias Lolei
Network Specialest at a comms service provider
Technical support is great. We have a dedicated team. We have two SEs onsite who work with us, plus the support...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Information Security Analyst at a financial services firm
Tech support is good. They have really good expertise from the appliance point of view.
Read full review of Arbor DDoS »
NetCon37561
Network Consultant at a comms service provider
Technical support is good. They provide quite good support. They have different levels depending on the pockets that...
Read full review of Arbor DDoS »
Anonymous User
Network Security Engineer at a tech vendor
Technical support is very good and responds quickly. If I get any box faults, one phone call gets me to an engineer...
Read full review of Arbor DDoS »
Steve Puluka
Network Architect at DQE Communications
Arbor technical support is painless. Support requests at any hour are serviced quickly with an engineer that is very...
Read full review of Arbor DDoS »
Anonymous User
Founder at a tech consulting company
I give them 9/10. I can't give them quite a 10, because from time to time, I'll work with the folks who, not that...
Read full review of TruView »
Dominic Nazzise
Network Operations Engineer at a government
For any issues that we've ever had, we've gone directly through our sales engineer and directly with NETSCOUT. As far...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Failure Analysis Manager at a tech company
Customer Service: 9/10 Technical Support: 9/10
Read full review of OptiView XG [EOL] »
Anonymous User
Senior Network Engineer at a insurance company
The technical support is really good. They will go above and beyond, if you are running into a problem. You can go to...
Read full review of NETSCOUT InfiniStreamNG »
DAVID-TAYLOR
Senior Network Engineer at Montgomery College
Everything that I got from Fluke was perfect. That was the quintessential organization, I loved them. I was upset...
Read full review of ClearSight Analyzer »
Mohammed Hassan
Regional Director at iSecureMind
I would give technical support a nine out of ten. It is better for this solution.
Read full review of Arbor DDoS »
Mohamed Abdalla
Senior Network/UCC Consultant at FVC
We are in direct connection with customer support and also supply some customer support services. After...
Read full review of NETSCOUT nGeniusPULSE »
Anonymous User
Network Analyst at a pharma/biotech company
When I had the power issue mentioned elsewhere, I contacted them to get it fixed; they sent me a temporary one while...
Read full review of OptiView XG [EOL] »
Anonymous User
IT Manager/Director at a hospitality company
I rate technical support 5/5, being the best. After our last report and the follow-up, everything's been great.
Read full review of OptiView XG [EOL] »
Anonymous User
Network Security Manager at a financial services firm
The technical support services are excellent.
Read full review of Arbor DDoS »
Anonymous User
Manager IP Services at a tech company
They are helpful. Their response time is good.
Read full review of Arbor DDoS »
MuhammadQureshi
IT Engineer at a comms service provider
Technical support for this product has been ok, with no issues.
Read full review of NETSCOUT nGeniusONE »

Review 1 of 30

Oluwaseun Sonaike
Head, Networks and Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
SamiAyyash
Threat Intelligence Engineer at a tech services company
Rapid7's customer support is awful. They didn't respond at all. Tenable's support is always available. I didn't have...
Read full review of Rapid7 InsightIDR »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The solution's technical support is very poor. Their responses are delayed and don't meet the timelines.
Read full review of Rapid7 Metasploit »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Anonymous User
Manager at a financial services firm
Technical support is okay. If you access its resources online, it's quite helpful. However, if you need to contact...
Read full review of Rapid7 Metasploit »
Anonymous User
Head of Sales Services Department at a comms service provider
The customer service and technical support for Rapid7 InsightOps is satisfactory, as customers can create support...
Read full review of Rapid7 InsightOps »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Anonymous User
Owner at a tech services company
The tech support was very helpful. Actually, I knew a couple of them so it was very helpful. I would give their tech...
Read full review of Rapid7 InsightVM »
Anonymous User
Material Coordinator at a energy/utilities company
The support that we are receiving at this time is from our partner who handles the issue with the vendor if needed.
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 support is excellent.
Read full review of Rapid7 InsightConnect »
SohailHyder
Head of Cyber Security at Super Secure
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Managing Director - India & SAARC at a tech services company
The solution does offer support across other regions, but they currently lack a local support center in India....
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Computer Network Specialist at a healthcare company
Customer Service: ExcellentTechnical Support: Excellent
Read full review of NetFort LANGuardian »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Anonymous User
Information Security Manager at a tech vendor
Technical support for InsightIDR has been fantastic. We've used Rapid7 for over a year now, and, while support calls...
Read full review of Rapid7 InsightIDR »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

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