Compare NETSCOUT vs Rapid7

NETSCOUT

Based on 187 reviews.

Rapid7

Based on 179 reviews.

Latest Research

Buyer's Guide

NETSCOUT nGeniusONE vs. NetFort LANGuardian

November 2025

NetFort LANGuardian vs. NETSCOUT nGeniusONE

Updated: November 2025

Buyer's Guide

NetFort LANGuardian vs. TruView

November 2025

TruView vs. NetFort LANGuardian

Updated: November 2025

Overview

NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.

Information Not Available

Sample Customers

ClearSight Analyzer

Japan Atomic Energy Research Institute

TruView

FloraHolland, Miami-Dade Public Library System, Southeastern Freight Lines, Valdosta State University, Everett Clinic, Bioreference, Key Information Systems, ACER, Odeabank A.S.

NETSCOUT nGeniusONE

Cerner Corporation

NETSCOUT nGeniusPULSE

Banco Votorantim

NETSCOUT vSTREAM

Metropolitan Police Agency, Banpara, PropertyRoom.com

NETSCOUT InfiniStreamNG

U.S. Department of Defense

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

10 reviews

6 reviews

0 reviews

14 reviews

8 reviews

10 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

11%

Comms Service Provider

Government

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ian Munoz
Ingeniero en Telecomunicaciones at a energy/utilities company

Read full review of NETSCOUT nGeniusPULSE »
Muhammad Anas
Assistant Manager NOC and Infrastructure at NiFT
The solution is deployed on-premises. There are more than 20 people who use this solution in my organization. They're...
Read full review of Iris Session Analyzer »
Michael Gideon Genita
Associate System Engineer at SMS Global Technologies, Inc.
I'm using it for a customer.
Read full review of NETSCOUT InfiniStreamNG »
Sanjin Zuhric
Team Lead Network Engineer at Artco Group d.o.o Sarajevo
I worked on Arbor DDoS for over 10 years. I have been working with Arbor DDoS as a customer, and I support my...
Read full review of Arbor DDoS »
EdwardShim
General Manager at MOCOMSYS
Most of the use cases for NETSCOUT nGeniusONE are in network monitoring. There are some people who say it has...
Read full review of NETSCOUT nGeniusONE »

Review 1 of 5

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Mohammed Hassan
Regional Director at iSecureMind
I would give technical support a nine out of ten. It is better for this solution.
Read full review of Arbor DDoS »
Mohamed-Abdalla
IT Manager at PCWORLD Egypt
NETSCOUT nGeniusONE's tech support is good.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Traffic Management skill center at a comms service provider
Technical support was knowledgeable and responsive.
Read full review of Arbor DDoS »
Anonymous User
Senior Staff Engineer at a comms service provider
The technical support is mostly good. They could improve a bit with quicker responses for early on questions. What I...
Read full review of NETSCOUT nGeniusONE »
Nikolay Panayotov
Network Engineer at A1 Bulgaria
The technical support team is very effective in resolving issues. I rate the support at ten out of ten.
Read full review of Arbor DDoS »
Anonymous User
IT Specialist at a government
The technical support has been very good for all the cases that we have had.
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
Network Engineer at a tech vendor
The technical support is excellent.
Read full review of NETSCOUT nGeniusONE »
Roman Lara
Sr. Security Engineer at Rackspace
Their technical support is excellent. One of the biggest things about Arbor is their knowledge. We're usually about a...
Read full review of Arbor DDoS »
Andy Hsu
Network Design and Engineer at a financial services firm
The tech support team has been helpful. They are easy to engage and they're willing to engage the resources that we...
Read full review of NETSCOUT nGeniusONE »
Robert Lew
Automation Engineer at a comms service provider
We do have two onsite NETSCOUT engineers, who are excellent. Especially when we encounter an issue, we tell them...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Consultant at a tech services company
Their technical support is very good.
Read full review of NETSCOUT vSTREAM »
Evan Scott
IT Network Engineer at a consultancy
So far, so good with technical support. We really haven't had to engage them very much. We have an SE and an RSE who...
Read full review of NETSCOUT InfiniStreamNG »
Anonymous User
Network Engineer at a manufacturing company
The only thing we used them for was some licensing. Since then we really haven't called back.
Read full review of OptiView XG [EOL] »
Anonymous User
Senior Designer
The technical support is OK. While it is not outstanding, we don't have any complaints.
Read full review of NETSCOUT nGeniusONE »
Prasanna Damodaran
Network Solution Architect at Agilent Technologies, Inc.
We have on a dedicated engineer from NETSCOUT who works on our projects. He is always available on-call if there is a...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
System Integrator at a construction company
Most of our technical support interactions are handled by the distributor. We haven't directly dealt with NETSCOUT's...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
Technical support has been good. They do not need to improve it. We've been satisfied with the level of service on...
Read full review of NETSCOUT nGeniusONE »
Anonymous User
IT Security Manager at a comms service provider
We’ve received technical support mainly from Thailand. The guy who supported us was very competent with the products.
Read full review of Arbor DDoS »
Anonymous User
Information Security Analyst at a financial services firm
Tech support is good. They have really good expertise from the appliance point of view.
Read full review of Arbor DDoS »
Anonymous User
Manager at a energy/utilities company
The technical support has been very attentive and responsive to our needs when I have called.
Read full review of NETSCOUT nGeniusONE »
MuhammadQureshi
IT Engineer at a comms service provider
Technical support for this product has been ok, with no issues.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Security Consultant at a tech vendor
The platform's technical support services are good.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Network at a healthcare company
Customer Service: I would give it a 9. It's Fantastic. Technical Support: I've never had to use it.
Read full review of OptiView XG [EOL] »
Mark_Walker
President at Bitwise Micro
I have interacted with them. They were helpful to a degree. Their support can be improved a little bit. I would rate...
Read full review of OptiView XG [EOL] »
Arturo Aguilar
Specialized Engineering Services at Netcontroll
Tech support is good. We don't have any problem with that. I opened one case, and they solved it.
Read full review of NETSCOUT nGeniusONE »
Anonymous User
Security Consultant at a tech vendor
Earlier, the support was great. Now, the support team provides delayed responses.
Read full review of Arbor DDoS »
Anonymous User
Engineer at a tech services company
Over the past three years, I have had an excellent experience with TruView's customer service and support. While...
Read full review of TruView »
Anonymous User
Contractor at a consultancy
Their support from my standpoint is 10/10, because any time I have called them with a question they have an answer,...
Read full review of OptiView XG [EOL] »
Anonymous User
Director of Enterprise Systems
I haven't had to contact technical support, but my guys have. They said it's fine; they've had no problems with tech...
Read full review of OptiView XG [EOL] »
Manohar Rajoria
Sr. Manager at a energy/utilities company
The support is fine. The ISP team works directly with the Arbor team, so they would have a better idea about that...
Read full review of Arbor DDoS »

Review 1 of 30

Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Anonymous User
Works at a insurance company
The tech support is quite good.
Read full review of Rapid7 InsightVM »
ParveshDhurmea
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Anonymous User
Linux admin at a wholesaler/distributor
We have not had the need to contact technical support.
Read full review of Rapid7 InsightIDR »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Anonymous User
Technical Consultant at Yip Intsoi
I've been in contact with technical support in the past. they're very good. We're satisfied with the level or...
Read full review of Rapid7 InsightVM »
Anonymous User
Database Administrator at a educational organization
Among the best! Their support responds promptly. They fully resolve issues before closing tickets.
Read full review of Rapid7 InsightIDR »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »

Review 1 of 30

Technical Support

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