Compare NetAlly vs Rapid7

NetAlly

Based on 108 reviews.

Rapid7

Based on 206 reviews.

Sample Customers

LinkSprinter

Cisco, Marriott, Sands Expo, Valparaiso University, Memorial Hermann Health Care System, Mount Sinai, Cox Enterprises, George Washington University, University of Iowa.

Rapid7 Metasploit

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 InsightVM

ACS, Acosta, AllianceData, amazon.com, biogen idec, CBRE, CATERPILLAR, Deloitte, COACH, GameStop, IBM

NetFort SPAN Port Configurator

WGL, Kanes Food Ltd, Ayrshire College, Australian Catholic University, UCD Dublin, Paddy Power, NUI Gallway, Accenture, Red Bull Racing, Illinois Central College, Heriot Watt University

Popular Solutions

AirMagnet Survey PRO

0 reviews

NetAlly EtherScope nXG

1 reviews

2 reviews

8 reviews

3 reviews

4 reviews

Top Industries

Manufacturing Company

10%

Comms Service Provider

Construction Company

University

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Chase McGee
Cyber Range Engineer 2 at Tech Data Limited
There are a few things that I use it for. In addition to network troubleshooting, I do a lot of network forensics....
Read full review of NetAlly EtherScope nXG »
JamesStout
IT Director at JVS Consulting
OneTouch is used for cable and network testing.
Read full review of OneTouch AT Network Assistant »
JamesStout
IT Director at JVS Consulting
I use the tool to find the nearest switch, to check whether it's the right speed or duplex, and to connect to the...
Read full review of LinkSprinter »
Anonymous User
Network analyst at a university
We have a lot of the normal LinkRunners, and we have the 10Gig ones called LinkRunner 10G Professional Kit that we...
Read full review of LinkRunner »
Anonymous User
Network Engineer

Read full review of AirMagnet Spectrum XT »

Review 1 of 5

Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SPC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

David-Prusynski
Senior Network Engineer at a healthcare company
I have not used their support on this product.
Read full review of AirCheck G3 »
Mike Robinson
Network/Telecom Administrator at Navarro College
I used the technical support one time when I wondered what happened to my online account. I found it was no longer...
Read full review of LinkRunner »
Luis Gimenez
Tecnical Director at SPW S.L.
The technical support is very good and fast. It is easy to create a ticket. I would rate them as 10 out of 10.
Read full review of NetAlly EtherScope nXG »
Samuel Clements
Engineering Director at Presidio Networked Solutions
NetAlly support is highly responsive. They've always immediately addressed my concerns. I'd say their support is...
Read full review of AirCheck G3 »
Bruce Hall
Network Administrator at a university
I haven't used their technical support, although there was one strange issue. The case that it's in has a Velcro...
Read full review of LinkRunner »
James_Stout
IT Director at JVS Consulting
I rate NetAlly support nine out of 10. Sometimes there are some issues with the time difference, but they always have...
Read full review of NetAlly EtherScope nXG »
Rene Ruiz
Network Engineer
I have never used the solution's technical support. I have always done everything on my own.
Read full review of AirCheck G3 »
DaveBennett
Director of Technology at a educational organization
I've never had to use their tech support, which is a good thing.
Read full review of LinkRunner »
Mark Witherspoon
Wireless Services Manager at Veritas Managed Solutions
I've contacted AirMagnet Survey's technical support. They've been consistently good, and I've never had any issues...
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer at a manufacturing company
NetAlly's customer support has been good. I haven't had any complaints. I brought one of our engineers who works a...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Engineer Radio Networks at a comms service provider
Technical support is 8/10. I had one call with the support; they solved easily my problem.
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Solution Architect at a tech services company
Support from NetScout is really good. Our representative does a great job. If I need to get a hold of anybody, she...
Read full review of AirMagnet Spectrum XT »
Jonathan-Davis
Senior Network Engineer at a government
I have not used NetAlly's techincal/customer support for this solution.
Read full review of NetAlly EtherScope nXG »
Anonymous User
National Services Manager at a tech services company
We have used technical support. They obviously continue working on improving it. Their support is good.
Read full review of AirMagnet Survey PRO »
Edgar Menchaca
Division Network Engineer at a healthcare company
The solution's technical support, when we reached out, was extremely helpful, extremely proficient, and quick to...
Read full review of AirCheck G3 »
Anonymous User
Sr. Systems Engineer at a pharma/biotech company
I'd say technical support is a 10/10. I've only really had to deal with them once or twice to get software updates.
Read full review of OneTouch AT Network Assistant »
Anonymous User
Engineer/Project Coordinator at a tech services company
I did not use any technical support.
Read full review of AirMagnet Survey PRO »
Ryan Ulrick
Consulting Engineer at CDW
I have not had to interact with their technical support, which I think shows a lot, since I use it pretty regularly.
Read full review of NetAlly EtherScope nXG »
Gaishirui
Site Administrator at a tech services company
I have never used the technical support for this device.
Read full review of AirCheck G3 »
Anonymous User
Network & Infrastructure Analyst
I've never contacted NetAlly support before, but I appreciate that they send me an email when there's a software...
Read full review of LinkRunner »
Nader Alkahtani
Network Engineer at a tech services company
Customer Service: I rate customer service 80/100. Technical Support: I rate technical support 80/100.
Read full review of LinkRunner »
Anonymous User
Consultant - Secure Mobility
Other than having technical support change out the adapter MAC address on the license for me, I did not have much...
Read full review of AirMagnet Survey PRO »
Anonymous User
Wireless Consultant at a tech company
Technical support is very good. We have Gold support.
Read full review of AirMagnet Survey PRO »
Anonymous User
Network Engineer at a tech company
I have had to call support a few times over some minor issues, and I never had any problems. I would rate them 5/5.
Read full review of AirMagnet Survey PRO »
Scott_Smith
Independent Consultant at a comms service provider
I would rate NetAlly's technical support for this device extremely well. I'm not the average customer. I have direct...
Read full review of NetAlly EtherScope nXG »
Wayne Inniss
Field Support Manager at a manufacturing company
Our experience with the technical support was great and knowledgeable. They helped us by sending us a replacement...
Read full review of NetAlly EtherScope nXG »
Diego A.
Network Engineer at a engineering company
I haven't used the technical support. I wanted to, one day, but it wasn't easy to find who to call. I normally like...
Read full review of NetAlly EtherScope nXG »
Andrew Pitsikalis
Business Development Manager at a tech services company
I've had customers who have dropped units and had issues with some faults that they caused themselves. NetAlly...
Read full review of NetAlly EtherScope nXG »
Anonymous User
Network Engineer / Project Manager at a comms service provider
Good technical support.
Read full review of AirMagnet Survey PRO »
Stuart Kendrick
Systems Engineer at a consultancy
NetAlly’s technical support is excellent. You send them an email and they respond rapidly and accurately and...
Read full review of LinkRunner »

Review 1 of 30

Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
SohailHyder
Head Of Cyber Security at Super Secure
Regarding the pricing of Rapid7 InsightAppSec, I think it is reasonable because if a product is performing well,...
Read full review of Rapid7 InsightAppSec »
JensWolf
Systems Administrator at a consultancy
The speed of response from the technical support team may vary since I purchased it from a reseller in Sweden and not...
Read full review of Rapid7 InsightIDR »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
The technical support team is good and helpful.
Read full review of Rapid7 Metasploit »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
SohailHyder
Head Of Cyber Security at Super Secure
Customer service needs significant improvement. There are delays in support response times, and support is not...
Read full review of Rapid7 InsightVM »
Shrikrishna Kashid
Senior Technical Service Engineer Expert at a tech vendor
Getting responses from any service industry is challenging. We have an SLA, especially those SLAs from which we...
Read full review of Rapid7 MDR »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
I rate the customer service of Rapid7 Metasploit as a seven out of ten. The global support is not as good. Tenable...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Mat Greensides
Secury Administrator at a comms service provider
The technical support is very helpful. I have used them in the last month.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

No Data Available

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