Compare MSP360 vs Vembu Technologies

MSP360

Based on 18 reviews.

Vembu Technologies

Based on 66 reviews.

Latest Research

Buyer's Guide

BDRShield vs. MSP360 Backup

September 2026

BDRShield vs. MSP360 Backup

Updated: September 2026

Buyer's Guide

BDRShield vs. MSP360 Backup

September 2026

MSP360 Backup vs. BDRShield

Updated: September 2026

Sample Customers

MSP360 Backup

StratX

BDRShield

NASA, Intel, CISCO, PHILIPS, Atos, HEXAWARE, Motorola

Popular Solutions

MSP360 Backup

0 reviews

Cloudberry

3 reviews

BDRShield

1 reviews

Top Industries

Construction Company

13%

Comms Service Provider

11%

Financial Services Firm

11%

Outsourcing Company

10%

Construction Company

15%

Educational Organization

12%

Outsourcing Company

12%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Customer Service

CONRAD FORREST
President at MTS Consulting Group, Inc.
The technical support is decent, but I don't want to know the details of the backup and we almost have to pay...
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Amit Suthar
Team Lead at Dev Information Tech Pvt Ltd
The technical support services are good.
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DavidWork
Owner at Earthclick.net
I rate the support from MSP360 Backup an eight out of ten.
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Anonymous User
System Admin at a financial services firm
Technical support is good and it is easy to get solutions.
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Anonymous User
IT Manager at a transportation company
Their support is good.
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Anonymous User
Owner at a tech services company
Their support is very good. I am happy with the support.
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Fabio De Souza
TS Engineer at a computer software company
I've used technical support in the past and I've found them to be very good. They are quite fast and very helpful. My...
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Anonymous User
SRE. Devops. Cloud. FinOps at a financial services firm
I have not interacted with customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
Director at CyberSec Europe
Not applicable.
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Anonymous User
Works
I have not interacted with any customer support for Cloudberry.
Read full review of Cloudberry »
Anonymous User
Owner
I have only had one question that I emailed support. My question was addressed in less than 24 hours, even going back...
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Anonymous User
President and Chief Technology Officer at a tech services company
We've dealt with technical support in the past and they have been very good so far. They are helpful and responsive....
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Magdalena Stanek
Owner at DataCorp Magdalena Stanek
We haven't had to contact technical support yet. We find the solution very easy to use, so we haven't required any...
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Review 1 of 13

Thomas Roes
Director at Switact
My experience with their technical support is that I hardly ever needed it. If I needed it, it was good. Not needing...
Read full review of BDRShield »
Forrest Wu
Sr. Specialist, IT at 01 communique
I'd like to get quicker technical support for urgent issues. Sometimes, it took longer than I expected. For example,...
Read full review of BDRShield »
Anonymous User
Network Administrator at a non-profit
Support is very important. But sometimes they respond to me four hours after I contact them, maybe more. I would like...
Read full review of BDRShield »
JonathanBrown
Owner at a engineering company
I would rate technical support at one out of ten. I don't even know why they have a tech support phone number because...
Read full review of BDRShield »
Madhu K Menon
Consultant at Kwan Envrionmental Solutions India Pvt Ltd
I am happy with the technical support. Whenever I have contacted them, I have received the results that I was looking...
Read full review of BDRShield »
Richard Goward
IT Administrator at a wellness & fitness company
I run into the problem of their chat service not being available frequently. I like chat as it is quick. When it is...
Read full review of BDRShield »
Gabor Virag
Systems Engineer at GVir Informationsmanagement
They have very good support. I always get an answer quite fast when we have trouble. When we write an email, on next...
Read full review of BDRShield »
Stuart Conner
Director of IT at a healthcare company
The tech support is the one thing - that is not a system issue - but which is a little bit difficult to work with....
Read full review of BDRShield »
Anonymous User
Senior IT Technician at NSM (Sidcup) Ltd
Customer Service: Customer service is always excellent. Technical Support: Technical support is always excellent.
Read full review of BDRShield »
WaqarAzeem
IT Manager at Kuwait Medical International
The technical support is good.
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Anonymous User
IT Specialist at a hospitality company
Working with technical support was challenging due to the time zone difference as they are located overseas, but...
Read full review of BDRShield »
Reviewer93746
Owner at a consultancy
For the issues that I've had, the tech support has been very good. I've had no complaints and they've been very...
Read full review of BDRShield »
Isaac K.
Network Engineer at CPM Roskamp
For the most part, they're responsive. There has never been a time when we opened a ticket and didn't hear from them...
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Anonymous User
Manager at North West Carrying Company (NWCC)
Technical support is great.
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Anonymous User
Consultant at heXel
Technical support is 7/10, on average. They could make it better by improving the speed of responses. Sometimes,...
Read full review of BDRShield »
Matthew Pechia
Managing Member at Offsite Data Protection Services
I am very pleased with Vembu's technical support. I have asked Vembu technical support how to handle the following...
Read full review of BDRShield »
Blake Krzic
Application Support Specialist at a manufacturing company
The tech support is phenomenal. We were not expecting a fix to happen as quickly as it did. The response time,...
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Anonymous User
Director of IT at a performing arts
The technical support is good. They are always willing to help and will see the problem through, right up to its...
Read full review of BDRShield »
Rajkumar Neelakantan
IT Director at a marketing services firm
Support is very good. When you call them or send out a support email, immediately someone responds. It’s really good....
Read full review of BDRShield »
Shakeel Ahmed
IT Infrastructure Team Lead at a government
Technical support is good. Whenever I raise a ticket they reply in a timely fashion.
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Anonymous User
Manager Infrastructure and Applications at a tech services company
From both the sales and technical support standpoint, they have been great. They have helped out to the extent that...
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Tim Kemp
IT Director at Premier Technical Services Group PLC
Technical support is fantastic. Responses are normally received within about an hour to an hour-and-a-half. Where...
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Chukwu Austine
Team Lead IT Infrastructure & Support at Africa Prudential Plc
I love Vembu's customer care. If you have any issues or questions, they respond and their response time is quick....
Read full review of BDRShield »
Dennis Skaltsis
WebFOCUS Senior Consultant at a healthcare company
Their technical support is excellent. The speed at which those guys are replying is like chatting through email. They...
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Anonymous User
Information Technology Analyst 3 at a retailer
Technical support is good but the problem I have is that I often can't understand the technicians because they have...
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Shakeel Ahamed Baharpet
Technical Manager at Internet Options Botswana (IOB)
I rate the support a nine out of tn. I'm satisfied with their support. They always respond within the window we...
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Anonymous User
Technical Architect at a tech services company
Tech support has been pretty good. I've reached out to them a couple of times and they answered my questions. The...
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MuhammadFarid
Founder and GM at Go Live
The main component in the backup solutions is compatibility. The backup is located on the hard disk, and I didn't...
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Dan Bradshaw
IT at a religious institution
I have enjoyed the support. They're very quick in turning around solutions for the issues and problems that I have...
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ArtGrasso
Systems Business Manager at a construction company
The problem that I really had — and it was not the product — is that when I called in, the phone system is a negative...
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Review 1 of 30

Technical Support

No Data Available

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