Compare Mimecast vs SonicWall

Mimecast

Based on 117 reviews.

SonicWall

Based on 296 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Information Not Available

Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

1 reviews

Mimecast Email and Collaboration Threat Protection

9 reviews

SonicWall NSa

13 reviews

SonicWall TZ

9 reviews

SonicWall NSv

20 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Comms Service Provider

Computer Software Company

11%

Comms Service Provider

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Test Logix
Email Security Engineer at Logic Infosecurity
My use case for Mimecast Email Security is that it's one of the best solutions for a traditional gateway. Check Point...
Read full review of Mimecast Email and Collaboration Threat Protection »

Review 1 of 1

Kallamuddin Ansari
Cyber Security Consultant at ProTechmanize
My main use case for SonicWall Cloud Secure Edge (CSE) is for remote and hybrid work access, specifically for Zero...
Read full review of SonicWall Cloud Secure Edge (CSE) »
SyedTaha
Head of IT and Information Security at GLEEDS USA INC
The solution is used to detect intrusion, web filtering, and network monitoring.
Read full review of SonicWall NSSP »
Ashutosh Jha
Project Engineer at IT Solution
My main use case for SonicWall Managed Detection and Response is for log incident, log identification, and...
Read full review of SonicWall Managed Detection and Response »
Samodthemiya Gamage
Senior Cybersecurity Analyst at a tech company
I usually use SonicWall NSv for the primary security perspective, including hybrid and multi-cloud security gateway,...
Read full review of SonicWall NSv »
Hesdi Triantono
Product Manager at wahana piranti teknologi
The solution is used primarily in hospitality, specifically hotels, and manufacturing sectors. Approximately 70% of...
Read full review of SonicWall Capture Client »

Review 1 of 5

Customer Service

Chuck_Mackey
Director, Cybersecurity Consulting at a tech services company
We don't really talk to them much. We talk to them from time to time about the potentiality of moving to a different...
Read full review of Mimecast Insider Risk Management and Data Protection »
TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Email and Collaboration Threat Protection »
Toby Elliott
Head of IT & Innovation at Shoreham Port Authority
I rate the technical support one out of ten. The product is good. Mimecast's support is not the most flexible.
Read full review of Mimecast Email and Collaboration Threat Protection »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Manager, Internal Systems Support
Customer Service: Excellent, no problems. Technical Support: Excellent
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Inside Solutions Architect at a tech services company
Mimecast has some good support services in place.
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Senior Equity Analyst & Director of Managed Income Strategy at a financial services firm
I have not contacted technical support.
Read full review of Mimecast Email and Collaboration Threat Protection »
Paul Cottey
Chief Information Officer at a financial services firm
Customer Service: The level of customer service is very high. There is an on-line community if I need technical help,...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Sr. Systems Administrator at a pharma/biotech company
Customer Service: The customer service has always been great from Code42. They have helped us with initial...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Technical Systems Engineer at a tech services company
Customer Service: I had never the pleasure to hear the customer service because I work in the IT tech support. But...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Assistant Director of University Card Services
Customer Service: 10/10. Code42 knows how to treat its customers right. Technical Support: 10/10. Great tech support,...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Manager at a non-profit
Customer Service: Customer service has been great. When setting up child organizations the first time I moved my...
Read full review of Mimecast Insider Risk Management and Data Protection »
Maciej Piaskowy
Senior Security Engineer at ManpowerGroup
What are your thoughts on the technical support of the Mimecast Email Security? On a scale of one to 10, where 10 is...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Senior Systems Engineer at a comms service provider
Customer Service: Customer service is great. They preemptively reached out to me once the order has been submitted to...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
Read full review of Mimecast Insider Risk Management and Data Protection »
Andrew Salinger
Manager, IT at a engineering company
Customer Service: Customer service is great; the best I have had with any company. No joke. To date, it has been...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Manager at a logistics company
I have not dealt directly with Mimecast Web Security's technical support; whenever we have a problem or something...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Executive & Internal System Support
Customer Service: Top notch, I have never had such a great experience with a company. Technical Support: 10/10
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Director ICT at a museum or institution
Technical support is good and to the point. They are helpful and responsive. We're quite happy with the level of...
Read full review of Mimecast Email and Collaboration Threat Protection »
Anonymous User
Infrastructure Engineer at a tech vendor
Customer Service: Customer service is always very easy to get a hold of and are very knowledgeable. Technical...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Assisstant Systems Engineer at a university
Customer Service: Customer service is fantastic as they are very quick to respond and will help you out with any and...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Research IT Support Specialist at a tech vendor
They are amazing.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Email and Collaboration Threat Protection »
SSH
Incident Response Officer at a educational organization
We have frequent contact with customer support. They have an instructor module that provides videos and an...
Read full review of Mimecast Insider Risk Management and Data Protection »
Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IMC Companies at a transportation company
The challenge with the Mimecast support is that unless you do a phone call, you're going to have to wait for someone...
Read full review of Mimecast Email and Collaboration Threat Protection »
Warren Dettmann
System Architect at a hospitality company
The support has been quite good.
Read full review of Mimecast Email and Collaboration Threat Protection »

Review 1 of 30

Winsley De Oliveira
Owner at ANOC
Every time I have used the SonicWall support, the staff has good experience and understands the problem while trying...
Read full review of SonicWall Global VPN Client »
Subhadip Pakrashi
CEO at Kapstone Technological Services LLP
For support, I would rate SonicWall TZ five out of 10. This rating is due to the quality and understanding of quality...
Read full review of SonicWall TZ »
Swapnil Kulkarni
System Administrator at Ador Powertron Ltd.
The support was good from both our AMC team and the OEM. We get good support. I would give it a seven out of ten.
Read full review of SonicWall NSa »
ArunKumar1
IT Administrator at a healthcare company
Their technical support is good. They are very helpful. I would rate them an eight out of ten.
Read full review of SonicWall TZ »
Mark Richmond
Chief Technology Officer at Next Level Communications
The customer support team is very good in terms of response time and knowledge.
Read full review of SonicWall Capture Security appliance (CSa) »
Robbie Dunn
Senior Escalation Engineer at a tech services company
Customer support from SonicWall could see some improvement. With the number of items that SonicWall has going on at...
Read full review of SonicWall NSv »
LUIZ FERNANDO MARIANO SILVA
Data Office Protect - DPO at DATATRUSTY TECNOLOGIA
We contact support if we need to reset passwords or check logs and format.
Read full review of SonicWall Capture Client »
Jasmit Singh Juneja
CEO & Technology Specialist at Karman Infotech Private Limited
The technical support could be better. There could be more connectivity with customers. Additionally, it needs a more...
Read full review of SonicWall SMA »
Bharath Kumar Gajula
Network Security Architect at a consultancy
The customer service and support are good. They do take some time when they have to go back to the development team....
Read full review of SonicWall Netextender »
Sumesh Panikkar
Senior IT Infrastructure Engineer at Khansaheb
The technical support team is very good. We can contact the team by phone or email.
Read full review of SonicWall NSv »
Maheshbabu T
Project Manager at CGG
I rate SonicWall support eight out of 10. It's good.
Read full review of SonicWall SMA »
Anonymous User
CISO at a manufacturing company
The technical support is very good.
Read full review of SonicWall NSa »
Kenneth Eygenraam
Solutions Architect at Quartet Service Inc.
The support from SonicWall Netextender is good. I did not have a lot of experience using them.
Read full review of SonicWall Netextender »
Munjal Bhalgama
Owner at IT CARE
I would rate the responsiveness of the technical support from SonicWall as 9 to 10.
Read full review of SonicWall NSv »
Abhay-Pirapgol
Executive Director - IT at a tech services company
We've been very satisfied with technical support. They are very supportive and their advice is very good.
Read full review of SonicWall SMA »
MuraliGovindarajan
Senior Manager at a insurance company
The SonicWall TZ support is okay overall but could be improved in many ways.
Read full review of SonicWall TZ »
Manoj-Chauhan
Manager IT at a computer software company
The customer support for SonicWall NSv is pretty good.
Read full review of SonicWall NSv »
Anonymous User
IT Manager at a educational organization
We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and...
Read full review of SonicWall NSa »
Anonymous User
Network Engineer at a maritime company
Their technical support is very good.
Read full review of SonicWall NSa »
Juan Larragueta
General Manager at Antea Consulting
For the SMV market, it's very nice support. We have no complaints. We're happy with the service they provide,...
Read full review of SonicWall TZ »
Sergi Pinto
Internet Manager at MICROBLAU SL
Technical support is great. They are helpful and responsive. We are quite happy with their capabilities.
Read full review of SonicWall NSa »
Hesdi Triantono
Product Manager at wahana piranti teknologi
In the market, we categorize competitors by price range. In the lower price segment, we compete with Kaspersky and...
Read full review of SonicWall Capture Client »
Marcio Vieira
Solutions Specialist at a tech services company
Support services are categorized by the criticality level. We had a few critical events, but each was attended...
Read full review of SonicWall NSa »
Anonymous User
General Consul of Japan
We have very good IT consultants who provide technical support.
Read full review of SonicWall SMA »
Phongsakorn Vijitsarat
Senior Recruitment Specialist at Get On Technology
I have never communicated with technical support for SonicWall Capture Client.
Read full review of SonicWall Capture Client »
Anonymous User
Administration IT at a engineering company
Customer service is excellent. They are really good whenever I have needed to call them.
Read full review of SonicWall TZ »
Anonymous User
Cyber Security at a tech services company
Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the...
Read full review of SonicWall NSa »
Balaji Desai
Head Information Technology at a manufacturing company
The technical support is not very good. There is a facility called Geofencing where you can block IP addresses or...
Read full review of SonicWall TZ »
Anonymous User
Network Consulting Engineer
Customer Service: Service is great. Technical Support: Service is great.
Read full review of SonicWall TZ »
Anonymous User
IT Admin at a healthcare company
I don't get the support that I need from SonicWall.
Read full review of SonicWall TZ »

Review 1 of 30

Technical Support

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