Compare Mimecast vs Rapid7

Mimecast

Based on 147 reviews.

Rapid7

Based on 219 reviews.

Overview

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Information Not Available

Sample Customers

Popular Solutions

Mimecast Insider Risk Management and Data Protection

20 reviews

Mimecast Advanced Email Security

17 reviews

Rapid7 InsightVM

7 reviews

Rapid7 InsightIDR

3 reviews

Rapid7 MDR

21 reviews

Top Industries

Outsourcing Company

14%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

External Ganesh
Security Engineer at Comcast
My main use case for Mimecast Insider Risk Management and Data Protection is using it as a main tool for insider risk...
Read full review of Mimecast Insider Risk Management and Data Protection »
Avinash Mishra
Manager - EUC at Finthrive
My main use case for Mimecast Advanced Email Security involves addressing the large influx of spam emails that users...
Read full review of Mimecast Advanced Email Security »

Review 1 of 2

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Advanced Email Security »
Warren Dettmann
System Architect at ECPTA
I would give Mimecast Advanced Email Security's customer service a high score of nine out of ten.
Read full review of Mimecast Advanced Email Security »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Advanced Email Security »
Joseph Makinta
Deputy Director, Ict Security at a government
The customer support is excellent.
Read full review of Mimecast Insider Risk Management and Data Protection »
Megha Pradhan
Cyber Security Analyst at a computer software company
Customer support for Mimecast Insider Risk Management and Data Protection is adequate, and they are helpful.
Read full review of Mimecast Insider Risk Management and Data Protection »
Rodrigo Perez
System Administrator at Abu Dhabi University
The solution's technical support team is very good and very responsive.
Read full review of Mimecast Advanced Email Security »
Anonymous User
IT Director at a tech vendor
Customer Service: Excellent. They have always been great on the phone, chat, or email. Technical Support: Excellent....
Read full review of Mimecast Insider Risk Management and Data Protection »
Kurt Miller
Senior IT Manager at a marketing services firm
Customer Service: 10 Technical Support: 10
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
CEO at a tech services company
Their technical support is pretty good.
Read full review of Mimecast Advanced Email Security »
Anonymous User
IT Manager at a non-profit
Customer Service: Customer service has been great. When setting up child organizations the first time I moved my...
Read full review of Mimecast Insider Risk Management and Data Protection »
Daniel Ehrke
Information Security Sepcialist at Transnet
Good 10/10
Read full review of Mimecast Advanced Email Security »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Advanced Email Security »
Anonymous User
Information Security Specialist at a construction company
Customer Service: Customer service is awesome. I have had a couple tickets with them. They are very knowledgeable and...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Director of Information Technology
Customer Service: Exceptional customer service. Always above and beyond. Technical Support: Also exceptional.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Group CIO at a construction company
The technical support team could respond faster. They provide good services, but it could be better.
Read full review of Mimecast Advanced Email Security »
Anonymous User
Customer Support Technician
Customer Service: Excellent Technical Support: Excellent
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Logistics Analyst/Systems Administrator at a aerospace/defense firm
Code42 has excellent customer support. We always get prompt replies to e-mails, and their phone/chat support has yet...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Specialist
Customer Service: Great Technical Support: Very informative
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT System Administrator at a engineering company
They always send you a link to an article rather than call you and talk to you about the problem you're reporting.
Read full review of Mimecast Advanced Email Security »
Anonymous User
Director of Information Systems
Customer Service: The buying process was easy. Multi-year discounts sweetened the deal. Customer Service has mainly...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Owner/General Manager at a tech services company
Customer Service: The customer service for this company is spot on. They have always answered any questions in a...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Student Technology Integration
10/10
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Venture Center Senior Associate
Customer Service: Great, I had one support instance that I needed help with, and they got back right away. Technical...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Manager, IT at a marketing services firm
Customer Service: Customer service has been great with getting our license codes and getting up and running. Other...
Read full review of Mimecast Insider Risk Management and Data Protection »
Sravan Mula
Infrastructure Contractor at a real estate/law firm
The customer support for Mimecast Insider Risk Management and Data Protection is exceptional, receiving a 10 out of...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Specialist
Customer Service: Customer service has been excellent. Technical Support: Excellent.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior Managing Consultant at a tech vendor
Mimecast Advanced Email Security provides customer support that is pretty good, as we receive prompt responses and...
Read full review of Mimecast Advanced Email Security »
Andrew Salinger
Manager, IT at a engineering company
Customer Service: Customer service is great; the best I have had with any company. No joke. To date, it has been...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Marketing Guru at a security firm
Customer Service: We've never really interacted with customer service as the licensing and renewals can all be done...
Read full review of Mimecast Insider Risk Management and Data Protection »
Paul Cottey
Chief Information Officer at a financial services firm
Customer Service: The level of customer service is very high. There is an on-line community if I need technical help,...
Read full review of Mimecast Insider Risk Management and Data Protection »

Review 1 of 30

UdayaSri Kariyawasam
Engineering Lead - DevOps at Persistent Systems
The technical support team has answered our questions within a couple of hours. They have provided precise answers so...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Arun Arun
Application Security Engineer
We have only reached out during onboarding for customer support, so we did not have much experience with having calls...
Read full review of Rapid7 MDR »
Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
MuhammadMurtaza
Information security engineer at Cyberisk
I have not needed to contact technical support. I have not faced any issues that required assistance.
Read full review of Rapid7 Metasploit »
Vishal Salve
manager at a financial services firm
The customer support is excellent, as the team is responsive, knowledgeable, and provides timely assistance, detailed...
Read full review of Rapid7 MDR »
Muhammad Ali Aziz
Senior Manager Cyber Security Services & Solutions at Trillium
InsightVM's technical support is very good.
Read full review of Rapid7 InsightVM »
Prateek Rao
PARTNER & MANAGING DIRECTOR at a financial services firm
Customer support and the SOC are both top-notch and quite responsive. They respond within minutes, especially for...
Read full review of Rapid7 MDR »
Chad Kliewer
Information Security Officer at PTCI
The technical support folks at Rapid7 are a great bunch of folks. I haven’t had much need to contact them, but when I...
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
The customer service deserves an eight out of ten rating. The only issue is the response time, likely due to the time...
Read full review of Rapid7 InsightVM »
SonNguyen3
Technical Manager at a computer software company
The technical support from Rapid7 is not bad, but the response time can be quite slow sometimes. I would rate it a...
Read full review of Rapid7 InsightAppSec »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Arun Babu
SOC analyst at a media company
The customer support provided by Rapid7 InsightCloudSec is pretty good. We receive enough support on time. In more...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Cyber Security Engineer at a outsourcing company
The customer support for Rapid7 MDR is quite good. I would rate the customer support at nine out of ten.
Read full review of Rapid7 MDR »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Jkrato Cradeaux
Director of Cybersecurity and Compliance at a consultancy
The customer support is inconsistent. I would rate the customer support a seven on a scale of one to ten.
Read full review of Rapid7 MDR »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Specialist at a financial services firm
We have two dedicated technicians to assist us.
Read full review of Rapid7 InsightVM »
Ascast
Security Analyst at Millennium Technology Group
We have not yet had experience with Insight AppSec support cases.
Read full review of Rapid7 InsightAppSec »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Roy Jones
Cloud Architect at Proton Technologies
It wasn't good, but the response was fast. The response was "we don't know, and we'll put this to the development...
Read full review of Rapid7 InsightCloudSec »
Anonymous User
Assistant Engineer at Harel Mallac Technologies Ltd
I have not needed to contact the support at this time.
Read full review of Rapid7 InsightVM »
CyberSecurity33
Cyber Security Engineer at a recruiting/HR firm
I have a Customer Success Manager, so I have called their customer support. When you call their customer support you...
Read full review of Rapid7 InsightOps »
MohamedTaha
Cyber Security Division Manager at 3SC Security Solutions Services and Consultant
The technical support is amazing. I have been in contact with the local office in Dubai, and they are very good.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »

Review 1 of 30

Technical Support

No Data Available

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