Compare OpenText vs Securonix Solutions

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Information Not Available

Sample Customers

ArcSight Enterprise Security Manager (ESM)

Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.

Sentinel

Faysal Bank, GaVI, Handelsbanken, ISC Mªnster, Lambeth Council, Swisscard, The Municipality of Siena, Tukes, University of Dayton, University of the Sunshine Coast

ArcSight Intelligence

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

Securonix Next-Gen SIEM

Dtex Systems Pfizer Western Union Harris ITG

Securonix UEBA

Pfizer, McKesson, BNY Mellon, New York Life

Popular Solutions

OpenText ALM / Quality Center

16 reviews

OpenText Data Protector

14 reviews

ArcSight Enterprise Security Manager (ESM)

22 reviews

Securonix Next-Gen SIEM

15 reviews

Securonix UEBA

1 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

10%

Government

Computer Software Company

16%

Financial Services Firm

11%

Comms Service Provider

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RakeshKumar15
Cloud Migration & Imp Senior Analyst at Accenture
We primarily use the solution for network and server discovery. It's agent-based discovery. Also, we have integration...
Read full review of OpenText Universal Discovery and Universal CMDB »
Thomas Boltze
Cloud Architecture Head at PagoNxt Merchant Solutions S.L.
We use Fortify on Demand to look at dependency vulnerabilities and vulnerabilities in the source code. We are...
Read full review of Fortify on Demand »
Mirit Goldring-Boymshtain
Delivery Manager at We R Tech
We use the product monitoring network infrastructure, interfaces, and devices.
Read full review of OpenText Network Node Manager i »
Anonymous User
Senior systems engineer at a manufacturing company
We are an e-commerce website. We use it for both website testing as well as API testing. Most of the time, we do API...
Read full review of OpenText LoadRunner Enterprise »
Srprogmagr567
Testing Automation Manager at a comms service provider

Read full review of OpenText Business Processing Testing »

Review 1 of 5

Anonymous User
Executive Vice President,Global Head at a tech vendor
Securonix UEBA is used for lateral movement detection, ransomware detection, multiple malware detections, user...
Read full review of Securonix UEBA »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I run the intellectual property protection shop for the company and our primary use case is to monitor for DLP.
Read full review of Securonix Next-Gen SIEM »

Review 1 of 2

Customer Service

Richard Dachowski
Senior Quality & Test Architect at a government
It all depends on who you end up with. Each company has different levels of technical support. They have levels one,...
Read full review of OpenText LoadRunner Cloud »
Greg Griffiths
Lead solutions architect at a consultancy
They are very good when you get the right team and the right person. When I started out, there were one or two...
Read full review of OpenText LoadRunner Enterprise »
Olajide Olusegun
Network Team Lead at Atlas Security
The technical support team is awesome. We have been working with Micro Focus a long time and they always have a guy...
Read full review of OpenText Network Node Manager i »
Anuradha Chittam
Sap Fico Functional Consultant at National Steel and Shipbuilding Company, Inc.
Technical support services are good.
Read full review of OpenText Brava! »
Isabella Canovai
Sales at FOREFRONT TECHNOLOGIES LLC
OpenText Documentum's technical support needs to be improved.
Read full review of OpenText Documentum »
Anonymous User
Network Engineer
Customer Service: We've never had official contact with customer service. I do have unofficial contact with them but...
Read full review of NetIQ Identity Manager »
Alberto Guisande
Director at Decision Science
It could be improved.
Read full review of Vertica »
Anonymous User
Experienced Executive Assistant at a transportation company
Support is decent. We worked with a consultant who was helpful and knowledgable.
Read full review of OpenText Vibe »
CISO67
CISO at a financial services firm
Technical support is very responsive.
Read full review of ArcSight Logger »
Anonymous User
IT Business Systems Reporting Architect at a manufacturing company
Customer service is great; the guys are really friendly and always offer knowledge to the best of their ability. They...
Read full review of OpenText Service Manager »
Anonymous User
Information Security Lead Consultant & Application Security Specialist at a energy/utilities company
Customer Service: Customer service is excellent. Technical Support: The technical support is very good.
Read full review of Fortify on Demand »
Ajay Upadhyay
Principal Security Advisor at Symbiotic Consulting Group
We have contacted them, and their response is a bit slow. Multiple communication exchanges are required for getting...
Read full review of ArcSight Intelligence »
Kamal Gulati
Managing Director at ITS Technology Solution Pvt. Ltd.
We have our own technical team and we have not needed to contact the support for Webroot Business Endpoint Protection.
Read full review of Webroot Business Endpoint Protection »
Anonymous User
Senior Engineer in QA at a transportation company
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of OpenText ALM / Quality Center »
StoyanMarkov
Chief Technology Officer at DoITWise
Technical support is definitely good. When I have contacted them, I had my cases solved on time.
Read full review of OpenText ZENworks Configuration Management »
Anonymous User
Quality Engineering at a financial services firm
I enjoy the quick response of costumer service for our technical issues.
Read full review of OpenText Silk Central »
Anonymous User
Business Systems Consultant at Wells Fargo
I've seen a lot of improvement over the years, from tech support. We are premier customers, or whatever the newest...
Read full review of OpenText ALM / Quality Center »
Anonymous User
System Engineer at a tech services company
Technical support is 9/10. They provide great service.
Read full review of OpenText Service Virtualization »
Anonymous User
Team Lead Automation
Customer Service: 8 out of 10. Technical Support: 7 out of 10.
Read full review of OpenText Silk Test »
Anonymous User
Domain Engineer at a energy/utilities company
We get our support through another vendor.
Read full review of OpenText LoadRunner Enterprise »
Anonymous User
Test Governance at Poste Italiane
The technical support is a very strong point for this tool. We have local support, here in Italy, and we speak...
Read full review of OpenText Silk Central »
Anonymous User
IT Service & Asset Management at a hospitality company
I don't think we've ever had to contact technical support.
Read full review of OpenText Operations Orchestration »
Mamta Jha
Co-Founder at TechScalable
Till now, we have not raised any tickets. If we are stuck with something, we just google and find out. We use their...
Read full review of Fortify on Demand »
Anonymous User
Senior Vice President Data at Adform
I haven’t used technical support, but the IT colleagues definitely have. I think they are rather happy with it. I...
Read full review of Vertica »
Tanuja Charatkar
India CoE Leader at LyondellBasell
The technical support we do not use too much; however, with other technical support services we've used, we find that...
Read full review of OpenText UFT One »
Anonymous User
Owner & CEO at a comms service provider
We have not had to contact technical support.
Read full review of Webroot Business Endpoint Protection »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 7/10 Technical Support: 8/10
Read full review of OpenText SiteScope »
Anonymous User
Test Engineer at a tech company
Really the weak link of this otherwise so good product. Technical support lacks efficiency and all they do is to move...
Read full review of OpenText Business Processing Testing »
Anonymous User
SIEM Administrator at a tech services company
I would rate technical support as good but not the best when compared to a few years prior. The level of support...
Read full review of ArcSight Logger »
Anonymous User
IT Service Manager at a transportation company
We had direct access to the development teams while the support structures were being put in place. There is still on...
Read full review of Micro Focus Service Anywhere [EOL] »

Review 1 of 30

Andres Fuentes
SOC Analyst at ComWare S.A
I would rate their support at 8.5 to nine out of 10. Sometimes it has taken a little while because the investigation...
Read full review of Securonix Next-Gen SIEM »
Ibrahim Albalawi
SOC Leader at a tech consulting company
Most of the time, their support is very good, but sometimes, we had to escalate the issues. Sometimes, we opened a...
Read full review of Securonix Next-Gen SIEM »
Pavan Lingam
Cyber Security - Consultant at LTI - Larsen & Toubro Infotech
I rate the technical support a nine out of ten. They're friendly. Whenever we have a P1 issue, we write an email and...
Read full review of Securonix Next-Gen SIEM »
NELSON COIMBRA DA SILVA
Cyber Security Sales Engineer Manager at a comms service provider
Since I work in the sales team, I didn't need technical support. My role is mainly focused on discussing and selling...
Read full review of Securonix Next-Gen SIEM »
Sebastian Velazquez
Cyber Intelligence Supervisor at a tech services company
Support is an area for improvement because it takes a little time for them to attend to tickets. And regarding more...
Read full review of Securonix Next-Gen SIEM »
Sudhakaran Krishnan
Consultant at LTI - Larsen & Toubro Infotech
The technical support is fine. I would rate them as eight out of 10.
Read full review of Securonix Next-Gen SIEM »
Indrajit Ghosh
Cyber Security Consultant at LTI - Larsen & Toubro Infotech
Technical support is good, but sometimes we face delays with responses. I would rate technical support as nine out of...
Read full review of Securonix Next-Gen SIEM »
Rafael-Barrios
Cybersecurity SE at a tech vendor
I have had to call support three or four times, and I would rate them a ten out of ten.
Read full review of Securonix Next-Gen SIEM »
Amit Chopra
CEO/Executive Director at Iconic Engines
We work with a lot of vendors and a lot of companies, but the support that we have gotten from Securonix, from their...
Read full review of Securonix Next-Gen SIEM »
Sanjay-Kulkarni
Manager Security Operation Center at a tech services company
The technical support is okay.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Regional Director, Customer Success (GTM Solutions & Services) at a tech services company
Technical support is terrible. they are very bad. They are not helpful or responsive, and we were quite disappointed...
Read full review of Securonix Next-Gen SIEM »
Jeanpierre Soto Salvatierra
Head of Cybersecurity at a tech services company
The support is excellent. At the service level, they attend to us quickly. We have a post-sale person who follows up...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
SVP Insider Threat at a financial services firm
Technical support is fairly good. I meet with them on a weekly basis. I give them any concerns, issues, use-case...
Read full review of Securonix Next-Gen SIEM »
Yi Liu
Principal Member of Technical Staff at AT&T
On a scale of one to ten, I'll give Securonix tech support a ten. They're extremely knowledgeable, they're able to...
Read full review of Securonix UEBA »
GarySingh
Cyber Security Team Lead at Avalara
In the initial setup itself we needed to dive deep into this. We had some deep technical questions and we were lucky...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Cyber Security Analyst at a retailer
Their support was pretty good. We didn't have any issues there. They were pretty fast. Anytime we had downtime or any...
Read full review of Securonix Next-Gen SIEM »
Greg Stewart
Director of Intellectual Property Protection at a pharma/biotech company
I would give them a ten out of ten on technical support. In the past, we did have some issues with their technical...
Read full review of Securonix Next-Gen SIEM »
Edward Ruprecht
Lead Cyber Security Engineer at a insurance company
Their technical support has been pretty helpful. We have a lot of direct contacts with some of the higher-level...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Leader - Investigations, Insider Threat at a tech services company
Technical support is excellent.
Read full review of Securonix Next-Gen SIEM »
Francesco Andre Castro Montoya
Security Developer at a tech consulting company
We have had some slightly delayed response times from technical support, but it is nothing out of the ordinary.
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
I deal with their tech support on an almost daily basis. I would give it a 6 out of 10.
Read full review of Securonix UEBA »
Mohamad Ammar
Services Sales Consultant at Alpha
Technical support for Securonix is good. I rate the technical support an eight out of ten. I don't give a ten out of...
Read full review of Securonix Next-Gen SIEM »
Ishika Garg
Senior Security Consultant at LTI - Larsen & Toubro Infotech
Their support has improved it a lot, They do support us or they do reply to us, but they need to be very fast. They...
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Lead Security Engineer at a tech services company
Six months ago, if someone asked me about the support, I would say, "Not good." Now, the support is pretty effective....
Read full review of Securonix Next-Gen SIEM »
Anonymous User
Executive Vice President,Global Head at a tech vendor
As platinum partners, we have excellent technical support. We have had no issues.
Read full review of Securonix UEBA »

Review 1 of 25

Technical Support

No Data Available

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