Compare McAfee vs Splunk

McAfee

Based on 141 reviews.

Splunk

Based on 941 reviews.

Latest Research

Buyer's Guide

McAfee ePolicy Orchestrator vs. Splunk SOAR

December 2025

Splunk SOAR vs. McAfee ePolicy Orchestrator

Updated: December 2025

Buyer's Guide

McAfee ePolicy Orchestrator vs. Splunk SOAR

December 2025

McAfee ePolicy Orchestrator vs. Splunk SOAR

Updated: December 2025

Sample Customers

McAfee ePolicy Orchestrator

Brelje & Race, Cognizant, Sutherland Global Services, Eagle Rock Energy, Arab National Bank, Bank Central Asia, Kleberg Bank, Leading Mexican Bank, SF Police Credit Union, Macquarie Telecom, Seagate Technology, Blackburn & Darwen Council, California Department of Corrections & Rehabilitation, IRCEP, Major U.S. State Government, State of Alaska, State of Colorado, Cemex, Deutsche Edelstahlwerke

Splunk SOAR

Recorded Future, Blackstone

Popular Solutions

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

3 reviews

Splunk Enterprise Security

162 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

42 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
Siva Kuppala
Enterprise Architect at a tech vendor
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
JohnBlack
Founder and CEO at a tech services company
The technical support is good, but it isn't always specific. That's a problem in my industry; it's a highly...
Read full review of McAfee ePolicy Orchestrator »
BharatUjenia
Sr. Group Manager - Enterprise IT at a tech vendor
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Shreyansh Sharma
Instrument and Control Engineer at a energy/utilities company
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Kamal Abdelrahman
Country Manager at a tech services company
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Kamal Abdelrahman
Country Manager at a tech services company
I would rate McAfee technical support as a seven. Improvements could be made in response time or quality as all of...
Read full review of McAfee Total Protection for Data Loss Prevention »
Alain Orlanes
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
RajuBhatt
retired
I've never had to reach out to the support.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information Technology Security Consultant at a computer software company
I have not personally contacted technical support but I have gotten feedback from people who have. Most people are...
Read full review of McAfee Web Protection [EOL] »
Boubacar Khouma
Owner at a consultancy
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohit Dhingra
Senior Vice President IT at a tech services company
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Anonymous User
Technical Engineer at a tech services company
Technical products are bound to get stuck due to the technical processes involved. Sometimes, certain new issues crop...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Stephen Odongo
Technical Support Engineer at a tech services company
The technical support is very good and they respond quite quickly.
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Jean-Luc Des Groseilliers
Owner at a tech services company
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Sanjit Achary
Senior Manager at a tech services company
We've been in touch with technical support in the past. They've been quite good. We've been satisfied with their...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Roi Nahari
CTO- Consulting Services at a tech services company
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Mohd Fadhil
Security Engineer at a tech services company
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Shaik Sayeed
Information Technology Solutions Manager at a tech services company
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »

Review 1 of 30

Ayush Rohilla
Works at a tech company
I did not have any need to contact support because I did not face any issues.
Read full review of Splunk Observability Cloud »
Surya Ambavarapu
MSP ENGINEER at a tech vendor
The technical support team is always supportive but their response time and knowledge can be improved.
Read full review of Splunk Enterprise Security »
Kachi Nnamdi
Project Manager at a tech services company
The support from the vendor is good. I rate the support of AppDynamics a nine out of ten.
Read full review of Splunk AppDynamics »
Scott Eagles
Senior Splunk engineer at a manufacturing company
The solution's technical support is awesome, and I love it.
Read full review of Splunk Enterprise Security »
Kutay KOCA
Cyber Security Analyst at a tech services company
We frequently connect with the support team to review our options. They resolve our issues quickly.
Read full review of Splunk Enterprise Security »
Tarun Singh
Deputy Manager at a tech vendor
I rate the support from Splunk SOAR a three out of five. The support knowledge of use cases from the telecom...
Read full review of Splunk SOAR »
MatthewSnyder
Principal Engineer at a tech vendor
I find the customer service and technical support of the platform to be amazing. It's done better at Splunk than I've...
Read full review of Splunk Enterprise Security »
MoatazElsayed
Vice President, Consultancy Services at a tech services company
I would rate their customer service and technical support an eight out of ten.
Read full review of Splunk Observability Cloud »
Rafael_Oliveira
Systems Engineer at a tech vendor
I evaluate customer service and technical support for Splunk Observability Cloud as having only great experiences...
Read full review of Splunk Observability Cloud »
Sagar Shubham
Senior Software Engineer at a tech vendor
The Splunk support team is helpful. For complex issues or on-demand requests, we raise cases with them. On-demand...
Read full review of Splunk Enterprise Security »
Anonymous User
Software Automation Engineer at a wholesaler/distributor
The technical support from Splunk has been good. Whenever we need to engage in professional services, they're always...
Read full review of Splunk SOAR »
Anonymous User
Chief Technology Officer at a computer software company
Techccial support is 10/10. See a case study from my previous company here:...
Read full review of Splunk AppDynamics »
Adrian Mache
Solution Architect at a tech vendor
We have a premium and dedicated team for tech support as well as a dedicated account manager. Everything is dedicated...
Read full review of Splunk SOAR »
Anonymous User
Platform leader at a retailer
Splunk support itself leaves room for improvement. We have excellent support from the sales team, the sales...
Read full review of Splunk Observability Cloud »
Anonymous User
Security Engineer at a retailer
I have tried contacting Splunk Enterprise Security support, and I am currently dealing with some technical support...
Read full review of Splunk Enterprise Security »
Ramakrishna Vedavyas
QA Leader at a financial services firm
The technical support from Splunk is commendable. They respond quickly, often within 24 hours, and provide necessary...
Read full review of Splunk Security Essentials »
Anonymous User
Splunk Architect at a aerospace/defense firm
On the technical side, it would be nice to see aspects of the recent acquisition of Phantom make it into the core...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Engineer at a individual & family service
I have not used technical support. We can troubleshoot a high percentage of issues – I don’t know the exact...
Read full review of Splunk AppDynamics »
Anonymous User
Owner at a computer software company
I've never dealt with technical support. I cannot rate their services or speak to how helpful or responsive they are.
Read full review of Splunk User Behavior Analytics »
Gopinath Jyothi.
Splunk Architect at a tech vendor
The technical support is good, but not excellent.
Read full review of Splunk ITSI (IT Service Intelligence) »
Bharath Babu Kasimsetty
Sr. Manager Digital & Technology at a real estate/law firm
We have licensed technical support with AppDynamics and they are really good.
Read full review of Splunk AppDynamics »
Anonymous User
Technical manager at a tech services company
Technical support is customer-friendly.
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. App Analytics DevOps Engineer at a financial services firm
I haven't seen any other vendor even come close to AppDynamics’ support. I've been raving about them. I have told the...
Read full review of Splunk AppDynamics »
Reviewer343335
Security Engineer at a government
Splunk support is very communicative about our concerns. That said, the answers I've gotten back don't make sense....
Read full review of Splunk Enterprise Security »
Anonymous User
Test Specialist at a financial services firm
I have not had the need to contact technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Systems Engineer at a retailer
Their technical support is great.
Read full review of Splunk AppDynamics »
Chris Danshaw
project manager at a transportation company
Their support is great. I've talked to them many times.
Read full review of Splunk Enterprise Security »
Anonymous User
Java Technical Lead at a insurance company
Not even Splunk's support guy, who came to our firm, could help with defining proper role management.
Read full review of Splunk Enterprise Security »
Job Asiimwe
Sr Manager at a computer software company
The customer service and support for Splunk Cloud Platform are mediocre and often hit or miss. Premium support is...
Read full review of Splunk Cloud Platform »
Anonymous User
Application Performance Engineer at a computer software company
The technical support was one of the absolute best in the industry. Tickets are promptly processed and escalated....
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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