Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Construction Company

12%

Outsourcing Company

12%

Financial Services Firm

11%

Manufacturing Company

Financial Services Firm

12%

Construction Company

10%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
We use this solution for SSL encryption and web inspection. It's our first line of defense in terms of my internet...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »

Review 1 of 5

Customer Service

Harish G
IT Analyst at SISA Information Security
We do get support from our reseller. We don't get support directly from McAfee.
Read full review of McAfee Total Protection for Data Loss Prevention »
DavidJones7
Head of Content at Pharmaflow
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Anonymous User
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
McAfee has very good support. We can submit a report online to open a case and they will contact you immediately to...
Read full review of McAfee Complete Data Protection »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Information System Security Coordinator at a comms service provider
I'm happy with the technical support.
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
RahulRaju
Security Specialist at Perth Airport
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »

Review 1 of 30

Adil Mughanlinskiy
Lead Backup Administrator at DreamArt Creative Agency
The technical support from Micro Focus is terrible in terms of the quality and problem solving. For example, let's...
Read full review of OpenText Data Protector »
Salih çakır
Team Lead at a financial services firm
I rate the technical support an eight out of ten.
Read full review of OpenText Documentum Content Management »
Jerry Toppins
Regulatory Operations at Viatris
OpenText's support has been pretty solid. I cannot always say that about the history of Documentum, but since it...
Read full review of OpenText Documentum Content Management »
Nuno Carvalho
Senior Consultant at Timestamp:itm
Micro Focus Service Management Automation X (SMAX) support is similar to how it is for all vendors, the first line of...
Read full review of OpenText Service Management (SMAX) »
Saket Pandey
Product Manager at a hospitality company
We had to involve their support team whenever we had problems bifurcating data. The team was always there to help.
Read full review of OpenText Application Quality Management »
Vindy Yonathan
Assistant QA Manager at a financial services firm
Support for Micro Focus ALM Octane is pretty responsive, but in terms of resolving the problem, that takes time....
Read full review of OpenText Software Delivery Management »
Anonymous User
Big Data, Analytics and Hadoop Expert, Vertica DBA (Technical Leader), Architecture Group at a tech vendor
I have no complaints, the HP guys were very responsive.
Read full review of OpenText Analytics Database (Vertica) »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 8/10 Technical Support: 9/10
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Senior Analyst at a financial services firm
We have the higher level, premium support. Technical support tends to be quick and reactive to issues and we don't...
Read full review of OpenText Application Quality Management »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at Paladion Networks
We have experienced quick customer support. They have a complete list of our previous issues along with our history,...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
IT Specialist
Technical support is good.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior IT Monitoring and Automation Engineer at a financial services firm
Customer Service: It's OK. Technical Support: It's OK.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Data Platforms Manager at a media company
I have had a very supportive relationship with OpenText. They are very helpful even with general questions unrelated...
Read full review of OpenText AI Operations Management »
Velly Nusmir
Senior Manager at PT Permata Anugerah Abadi
They offer 24/7 standby support wherever you are. It's very good.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Infrastructure Manager at a insurance company
I have used technical support and I would give them an 8/10 rating. It's normally not direct support, but rather via...
Read full review of OpenText Data Protector »
Anonymous User
Director Consulting at a tech services company
We had a good tech support experience.
Read full review of OpenText Core Application Security »
Anonymous User
Quality Assurance Software Management at a healthcare company
I've never used tech support. We have an individual that works closely with HP. Any technical issues that comes...
Read full review of OpenText Application Quality Management »
MohammedPasha1
Independent consultant at a hospitality company
Technical support for the APAC region was very poor. They often asked us to provide logs and other information, but...
Read full review of OpenText Data Protector »
Anonymous User
Sr Solution Architect/OSS at Etisalat
We have to give a lot of feedback to level 1 support so they can understand what the problem is. Our requests then go...
Read full review of OpenText Network Node Manager »
Anonymous User
Senior Consultant at a tech services company
Customer Service: I never used customer service. Technical Support: I never used technical support.
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
Senior Cyber Security Analyst at a tech services company
I would give it 3/10. A lot of the support is community based. That strategy can work, but the answers are sometimes...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Micro Focus ALM/Mobile Center/UFT Administrator/Software Quality Analyst III at a healthcare company
We use an HPE partner for our support needs, but tickets do go to HPE eventually, level two, level three. We have...
Read full review of OpenText Functional Testing »
Anonymous User
Process Architect at a aerospace/defense firm
Customer Service: Customer service was adequate. Technical Support: Technical support was adequate
Read full review of OpenText Application Quality Management »
Anonymous User
Project Manager at a tech services company
I have not interacted directly with HP on the product support.
Read full review of OpenText Functional Testing »
Namdev Magar
Senior Security Engineer at Valuepoint Systems
The support team is not very effective. If I raise a P1 or P0 ticket, the response time is often delayed by four to...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Unit Manager | Management Systems and Automation at a tech services company
Technical support is very responsive.
Read full review of OpenText Real User Monitoring »
Anonymous User
Assoc. Director at a tech services company
I have been satisfied with my experience with the customer support.
Read full review of OpenText Dynamic Application Security Testing »
Miguel Hdez
IAM Specialist at Clear Intelligence
The technical support from Micro Focus is decent. It is good, but it is not perfect. The time of response needs to be...
Read full review of OpenText Identity Governance »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company
The support is good. Most importantly, the documentation is well-organized.
Read full review of OpenText SiteScope »
Anonymous User
Test Specialist at a consultancy
It very much depends on the support engineer that you get. In the past, I've noticed that some really do not know the...
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.