Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

3 reviews

McAfee Complete Data Protection

4 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

OpenText Application Quality Management

10 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

13%

Manufacturing Company

10%

Construction Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at Sky News Arabia
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of McAfee ePolicy Orchestrator »
RathinVaidya
Vice President (Technical) at Shaligram Infotech LLP
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Yantao Zhao
Software Integration Engineer at Thales
My impression of the technical support of McAfee Complete Data Protection is favorable.
Read full review of McAfee Complete Data Protection »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
AdnanButt
Service Security Specialist
Technical support is good. We've been largely satisfied with them so far.
Read full review of McAfee Complete Data Protection »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Jean-Luc Des Groseilliers
Owner at JLDG
I never had to use their support. For the last five years or so, I've not had any issues.
Read full review of McAfee Web Protection [EOL] »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Analyst at a financial services firm
Customer Service: Customer service is good. You will generally have access to a team of account managers, should...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Cyber Security Consultant at Ingram Micro Inc.
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
AVP - Information Security at a financial services firm
Technical support has been good. If I have ever needed assistance, I have been able to get some help.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Santosh Koppu
Lead software engineer at Chevron
The application has been upgraded, and the majority of relevant articles have been updated within the last two years....
Read full review of OpenText Documentum Content Management »
Maurice Riverso
Records Management Officer at ANZPAA
We outsource our IT. They're not familiar with Content Manager. Even though they've heard about it from us for so...
Read full review of OpenText Content Manager »
Qusai Abuomar
Senior Engineer at Elm Co.
The technical support is bad. I rate them a four out of ten. In the past, we opened a case and tried many things to...
Read full review of OpenText Network Node Manager »
ChrisWilliams1
Senior Test Analyst at Kainga Ora
I am satisfied with the product; I would not say it is as good as ALM, but it is okay. It does the job.
Read full review of OpenText Silk Central »
Gopal Bansal
Advisor at Fiserv
The tool's support is good. Though they take time, they always fix my issues.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Test Analyst at a tech services company
Support is okay. We have not faced many problems. But if we do face some issue, we can definitely raise a ticket and...
Read full review of OpenText Functional Testing »
Anonymous User
Unit Manager | Management Systems and Automation at a tech services company
The technical support team is not bad, but they are not very good with the first level of support. If we go to the...
Read full review of OpenText SiteScope »
Anonymous User
Senior Database Administrator - Database Services Strategy at a financial services firm
When you get to speak to the right people, they're helpful. But sometimes it's difficult to get to speak to them. The...
Read full review of OpenText Operations Orchestration »
Anonymous User
IT manager at a pharma/biotech company
Customer Service: Top-of-the-line; the busy community as well. Technical Support: Top-of-the-line; the busy community...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
QA Load Tester
Customer Service: It was great, there was an issue and I worked with Kim from HP who was great. Technical Support: It...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Manager at a consultancy
For us, it's been good, but we have an enterprise license agreement. We buy a ton of products, so they're always very...
Read full review of OpenText Functional Testing Lab for Mobile and Web »
Anonymous User
CEO and Founder at a tech services company
Technical seems to be just fine. There's no data that says otherwise.
Read full review of OpenText Operations Orchestration »
Anonymous User
Systems Analyst at a university
My colleagues can answer this better, but it depends on how you ask the question and whether you get the right person...
Read full review of OpenText Content Management »
Anonymous User
IT Performance Architect and Head of DB2 at Swiss Mobiliar
It's a very new product so support is not very mature. You have to find the right people in HPE to support it...
Read full review of OpenText AI Operations Management »
Anonymous User
Technology and Solutions Manager at a tech services company
Micro Focus' technical support is very good.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Vulnerability Assessor at Telenor Common Operation
Their technical support is also good. Whenever we request anything they are arprompt and the guys are well trained....
Read full review of ArcSight Logger »
Tansu A.
Test Automation Consultant at a tech services company
Overall, if you are able to reproduce an issue, their technical support can help you. But sometimes it can be very...
Read full review of OpenText Functional Testing »
Anonymous User
Corporate IT Manager at a media company
HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved...
Read full review of OpenText Data Protector »
DatabaseArch877
Vertica Database Architect at a tech consulting company
The technical support for Vertica specifically is great. They still have lots of the original (pre-HP acquisition)...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
network engineer at a manufacturing company
They used to be really good, however, lately, not so much. The quality of support has dropped.
Read full review of ZENworks Suite »
Anonymous User
Senior Manager of eCommerce at a wholesaler/distributor
Customer Service: As with any big company, HP support is good but costly. Technical Support: I have not had to deal...
Read full review of OpenText Application Quality Management »
Anonymous User
Sr. DevOps Engineer, Adometry at a tech company
Excellent. It can take some time to get to the right people but generally our issues are all addressed in an...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Test Automation Lead at a insurance company
Good.
Read full review of OpenText Silk Central »
ArnabPaul
Cyber Security Consultant at a tech vendor
Our organization has been assigned a dedicated support person from Fortify. This vendor representative is highly...
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
QA Manager and Manager Systems Test at a renewables & environment company
Customer Service: Our vendor is 10/10, but HP is 7/10. Technical Support: Our vendor is 10/10, but HP is 8/10.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Systems Engineer at a tech services company
Data Protector is great software, but after we started getting support from Micro Focus, it was taking too much time,...
Read full review of OpenText Data Protector »
Anonymous User
Project Director at a tech services company
We work with a French third-party team and they help us with specific issues.
Read full review of Agile Manager [EOL] »
Anonymous User
Director at a tech services company
Customer Service: Sometimes, I feel we are the only customer. The support is consistently good. Technical Support: It...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Test Engineer at a tech services company
Customer Service: It's average. Technical Support: It's average.
Read full review of Micro Focus Service Test [EOL] »
Anonymous User
Security Information Manager at a tech services company
Their customer support is very good. I sometimes need it, and I get the answer quickly. They are very helpful.
Read full review of OpenText Core Application Security »

Review 1 of 30

Technical Support

No Data Available

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