Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

3 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

8 reviews

Top Industries

Financial Services Firm

10%

Manufacturing Company

10%

Computer Software Company

Government

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Binu Haneef
System Administrator at a media company
We are using many components such as Drive Encryption, DLP, Threat Prevention, Advanced Threat Prevention, and Web...
Read full review of McAfee ePolicy Orchestrator »
Wahidur Rahman
Senior Executive Officer at a financial services firm
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Kalidas Mangle
Sr. System Engineer at a tech vendor
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at a consultancy
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at a tech services company
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at a consultancy
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at a computer software company
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Binu Haneef
System Administrator at a media company
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
VivekGupta7
DGM at a financial services firm
Inspira provides both technical support and maintenance. They have a specialist, a special engineer, who handles it...
Read full review of McAfee Web Protection [EOL] »
Erika Valiente
Product Manager at a computer software company
The support from McAfee Web Protection could improve. The quality of support depends on who you end up getting on the...
Read full review of McAfee Web Protection [EOL] »
RathinVaidya
Vice President (Technical) at a computer software company
I rate the scalability of McAfee Total Protection for Data Loss Prevention a nine out of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Alain Orlanes
Manager at a tech services company
My clients and suppliers are usually working with technical support.
Read full review of McAfee Complete Data Protection »
ObaseunAwoyinfa
Security Consultant at a consumer goods company
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Binu Haneef
System Administrator at a media company
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
DavidJones7
Head of Content at a consultancy
Whenever an issue is raised by our company, the support team responds well and on time. The support team of McAfee...
Read full review of McAfee ePolicy Orchestrator »
Anatolii Konstantynov
Project Engineer at a tech services company
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at a tech vendor
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
Eduardo Jassir
Cyber Security Coordinator at a energy/utilities company
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Business Analyst at a consultancy
Another person is responsible for dealing with technical support, so I do not have experience with them.
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Senior Cyber Security Consultant at a tech services company
We've contacted technical support in the past and in general, they are quite good.
Read full review of McAfee Complete Data Protection »
Anonymous User
Manager of BI at a tech services company
The technical support is good, but it's always "I'll call you back", especially when there are no threats. We usually...
Read full review of McAfee Web Protection [EOL] »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Senior Developer, shareholder at a hospitality company
Customer Service: I've never approached customer service with regards to this particular product. Technical Support:...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Yash Rana
Manager IT at a transportation company
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Anonymous User
Storage Engineer at a tech services company
Technical support is absolutely fine. I have very good friends in support. Most of the time, most of my friends are...
Read full review of McAfee Complete Data Protection »
Anonymous User
cybersecurity specialist at a mining and metals company
That's a question I can't answer because I haven't had to deal with them, personally. In general, when we're having...
Read full review of McAfee ePolicy Orchestrator »
RahulRaju
Security Specialist at a transportation company
While there are bugs and a few functionality issues, it is just a matter of raising them with the support team....
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT system manager at a financial services firm
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Manager of System Security
Customer Service: 8 out of 10Technical Support: 8 out of 10
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Gary Rubenstein
Partner at a tech services company
Although they have a lot of documentation, their online support does not provide much in the way of people support....
Read full review of OpenText Core Endpoint Protection »
Aurobindo Sahoo
VP at a consultancy
Our OpenText Account Manager coordinates with their technical support to ensure tickets are routed and resolved...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Syed Ubaid Ali Jafri
Head of Cyber Defense & Offensive Security at a financial services firm
Customer service has not been up to the mark. They take longer than they should to resolve issues.
Read full review of ArcSight Analytics »
Takashi Asano
Sales Engineer at a tech vendor
There's no need for me to contact technical support for Micro Focus Data Protector because my company's product team...
Read full review of OpenText Data Protector »
Abbasi Poonawala
Chief Enterprise Architect at a financial services firm
LoadRunner is a very old product in this industry. It was a little difficult to get to the right support team. Now...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Ankit Mehta
Partner and Co-founder at a tech services company
The tool's tech support is pretty good.
Read full review of OpenText Process Automation »
Anonymous User
Database Administrator (DBA) at a computer software company
The service and support from Vertica was excellent. Every tech and sales rep I dealt with was very responsive,...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Vice President of Infrastructure Management at a transportation company
An eight out of 10.
Read full review of Micro Focus OpenView [EOL] »
BCCB Onil Nunes
Chief Information Officer at a financial services firm
I have not been in touch with ArcSight for technical support. I only talked to my vendor, who monitored my network....
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Big Data Administrator at a comms service provider
Customer Service: Great. Technical Support: It used to be great, but now it's off shore and is much more difficult.
Read full review of OpenText AI Operations Management »
Horst Fuhrmann
Owner & CFO at a tech services company
The technical support has been good.
Read full review of OpenText Identity Manager »
Anonymous User
Software and Data Architect at a computer software company
The support was slow and didn’t provide a solution in most cases. The community proved to be the better source for...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Infrastructure Manager at a mining and metals company
We have logged calls with technical support. We've had a few challenges, but they've managed to overcome them....
Read full review of OpenText Data Protector »
Anonymous User
Senior Manager at a engineering company
We have a technical support engineer from HPE if we have any questions. If we have any errors, we need to use our...
Read full review of OpenText Data Protector »
Anonymous User
Director - Big Data, IoT and Analytics at a tech services company
I deal directly with Vertica's engineers, so I don't have much experience with their frontline tech support. However,...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Lead Channels Database Administrator and Way4 System Administrator at a financial services firm
We have used technical support through the HPE partner, the guys we use to implement the solution; and, in some...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Senior Director, Global Project Management & Research at a non-profit
We have not contacted technical support.
Read full review of OpenText Software Delivery Management »
Jasreet Kaur
QA Engineer at a tech services company
Technical support has been good so far. They've implemented our requirements on time, with no delays.
Read full review of OpenText Software Delivery Management »
Sushilkumar Deshmukh
Senior Consultant at a computer software company
Customer support is available online and it's good enough for solving the general problems that pop up.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Iegor Skrynnyk
Solutions Architect at a tech services company
I have been in contact with Micro Focus support a few times and I would rate them a four out of five. Sometimes, they...
Read full review of OpenText AI Operations Management »
Orlando Williams
President at a financial services firm
I had to contact technical support one time, and they were great. I would give their technical support a rating of 10...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Information Security Specialist at a tech services company
Customer service is fast in response, but very standard in their approach, which takes lot of time for simple issues.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Founder, Managing Director at a tech services company
I would rate technical support for the solution at six out of 10. Usually there is a lack of connection among the...
Read full review of OpenText Software Delivery Management »
Anonymous User
Associate Manager at a tech services company
The technical support needs improvement, as sometimes it takes time to get the actual response on the issue. It takes...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Associate Vice President at a consumer goods company
I definitely have been in contact with technical support multiple times. They do provide device guidance. I'd say...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
FOI Analyst 2 at a government
The first level of technical support is not very helpful. All support calls have to go through the first level of...
Read full review of OpenText Content Manager »
Ajay Mishra
Sr. Technical Consultant at a financial services firm
Customer Service: Pretty responsive and good Technical Support: Good.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Senior QA Manager at a retailer
So on technical support, now this is where it gets a little tricky because I purchased this through a reseller. So my...
Read full review of OpenText Service Virtualization »
Anonymous User
Performance Test Lead at a energy/utilities company
Technical support is really good. I’ve had stuff bounced around the world to have problems solved.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Project Manager at a tech services company
For us, support is really good. But then we know a lot of inside people. We don’t have to wait on the phone.
Read full review of OpenText Operations Orchestration »

Review 1 of 30

Technical Support

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