Compare McAfee vs OpenText

McAfee

Based on 136 reviews.

OpenText

Based on 1721 reviews.

Latest Research

Buyer's Guide

McAfee Complete Data Protection vs. Voltage SecureData Enterprise

June 2025

Voltage SecureData Enterprise vs. McAfee Complete Data Protection

Updated: June 2025

Buyer's Guide

McAfee Complete Data Protection vs. Voltage SecureData Enterprise

June 2025

McAfee Complete Data Protection vs. Voltage SecureData Enterprise

Updated: June 2025

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

Voltage SecureMail

Advencia

ZENworks Suite

CSC

Voltage SecureData Enterprise

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

7 reviews

McAfee Complete Data Protection

7 reviews

McAfee Total Protection for Data Loss Prevention

5 reviews

OpenText ALM / Quality Center

11 reviews

OpenText Data Protector

7 reviews

ArcSight Enterprise Security Manager (ESM)

9 reviews

Top Industries

Financial Services Firm

16%

Computer Software Company

13%

Government

Manufacturing Company

Financial Services Firm

17%

Computer Software Company

13%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ObaseunAwoyinfa
Security Consultant at Trinexia
For any type of protection strategy, the natural use cases involve protecting sensitive data that shouldn't be...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator ( /products/mcafee-epolicy-orchestrator-reviews ) involve deploying...
Read full review of McAfee ePolicy Orchestrator »
Akhtar Hussain Rizvi
Deputy Group Manager - Systems at Titan Company Ltd
The solution is mainly used for sensitive data protection.
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
Aphiwat Leetavorn.
CTO at Marco Technology
I use OpenText LoadRunner Cloud for projects with cloud-based applications, particularly for public websites and...
Read full review of OpenText LoadRunner Cloud »
Eitan Gold
SQA Manager at Elmo Motion Control Ltd.
We are using OpenText UFT Developer ( /products/opentext-uft-developer-reviews ) for software testing and regression...
Read full review of OpenText UFT Developer »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of Fortify Static Code Analyzer »
Greg Stone
Partner at IS Nordic AS
We are a partner in a smaller company in Denmark. Previously, we were a very strong partner with HPE until it was...
Read full review of OpenText ALM / Quality Center »

Review 1 of 5

Customer Service

BharatUjenia
Sr. Group Manager - Enterprise IT at WNS Global Services
The technical support is a mixed bag. They don't always like to believe that there is a problem with the solution....
Read full review of McAfee Web Protection [EOL] »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
I would rate the technical support of this solution a seven, on a scale from one to 10, with one being the worst and...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Vivek Sathaye
Director at Benelec
The support from McAfee Total Protection for Data Loss Prevention could improve.
Read full review of McAfee Total Protection for Data Loss Prevention »
Meleria Mangaring
Solutions Engineer at Trends and Technologies, Inc
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Kamal Abdelrahman
Country Manager at Magarah
In general the technical is average. Not great but not bad.
Read full review of McAfee Total Protection for Data Loss Prevention »
Binu Haneef
System Administrator at International Media Investments
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
AmerAlkhawaldeh
Account manager
I got in touch with the support team for McAfee Complete Data Protection about certain cases such as enhancement...
Read full review of McAfee Complete Data Protection »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
Computer Technician at a leisure / travel company
We do not call McAfee directly because they couldn't provide us with the help we needed onsite because we needed...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Arkadiy Malamud
Antivirus Support Team Lead at a insurance company
Customer Service: GoodTechnical Support: Good. However there is no definite SLA when a complicate issue is escalated...
Read full review of McAfee ePolicy Orchestrator »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Daniel Colombani
Lead: Incident Response, Investigation & Vulnerability Management at a government
The technical support is great. When we put in a ticket, they respond in a few hours. If we put in that the server is...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Security Professional
Customer Service: We were a McAfee EMEA Premier Managed Service Provider at the time, so we had no problems getting...
Read full review of McAfee ePolicy Orchestrator »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Anonymous User
Implementation Engineer at a tech vendor
McAfee's technical support is actually fine.
Read full review of McAfee ePolicy Orchestrator »
Altaf Siddiqui
Network Engineer at IBoss Tech Solutions Pvt. Ltd
The solution's customer support team's response time is good. We raise the ticket on a support portal and communicate...
Read full review of McAfee Complete Data Protection »
Joke
Security Analyst at a financial services firm
Technical support is okay. We get support from a McAfee partner here in Nigeria who liaises with the OEM too. We've...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Boubacar Khouma
Owner at xconsult
I have not been in contact with McAfee's technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Amer-Alkhawaldeh
Presales Manager at a computer software company
Essentially, as a service delivery partner, we are also technical support to some level.
Read full review of McAfee Complete Data Protection »
Gustavo Vila Verde
Sales Engineer at a tech vendor
Levels two and three of tech support is very good.
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Anonymous User
IT system manager at NBO
McAfee Complete Data Protection has a good technical support team.
Read full review of McAfee Complete Data Protection »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Application Programmer (Infrastructure and OA support) at a government
We have raised support cases to McAfee and they responded in a professional and helpful manner and completed with...
Read full review of McAfee Complete Data Protection »
Abel Abenemi
IT Lead\Network Security Analyst at Oiltest Services Limited
Technical support is perfect. If you send a request for help but resolve the issue yourself after a few hours, they...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Jaideep MS
Practice Director at a outsourcing company
I rate technical support between three and four. The response time is not effective, and the staff lacks adequate...
Read full review of OpenText Extended ECM »
Jonathan Lucariello
ECM | BPM | Data Capture | Documentum at Globo Informatica s.r.l.
Technical support varies by product, but generally, it's efficient for critical issues though less urgent tickets can...
Read full review of OpenText Documentum »
Navin N
Global ISO 27001 Program Lead at a tech vendor
The support varies as the OEM has changed multiple times (HP, Microfocus, OpenText). Currently, the support is less...
Read full review of Fortify WebInspect »
Pierre CAHAY
Senior Manager at Deloitte
The technical support is rated eight out of ten, but it depends on how much you pay for the support and how big you...
Read full review of OpenText UFT One »
Harkamal-Singh
Solution architect at NTT
The support from Micro Focus Fortify on Demand is great. They have been very good to answer our questions. They have...
Read full review of Fortify on Demand »
Ramnesh Dubey
Solutions Architect at a tech vendor
There is room for improvement in terms of the quality of the solution.
Read full review of ArcSight Enterprise Security Manager (ESM) »
SasmitHota
Technical Architect at MindTree
Micro Focus supported us always, whenever we required documentation or technical help. They have helped with...
Read full review of Voltage SecureData Enterprise »
Kabir Jakkamsetti
Developer at IEEE
The solution's technical support has been good. I opened a few cases with them for issues I came across and got a...
Read full review of OpenText Documentum »
Nages Rao
Founder and Managing Director at Nichebit
The technical support for OpenText AppWorks is fine, but it's not one hundred percent, so if I were to rate support,...
Read full review of OpenText AppWorks »
Ravi Suvvari
Performance and Fault-tolerance Architect
Customer Service: 7/10 Technical Support: 8/10
Read full review of OpenText SiteScope »
Anonymous User
MDS & Solutions Director at a tech services company
Technical support was good.
Read full review of OpenText 360 for SharePoint »
Anonymous User
Test Engineer at a tech services company
Customer Service: It's average. Technical Support: It's average.
Read full review of Micro Focus Service Test [EOL] »
Anonymous User
Pathways Operations Manager at a retailer
I personally have not contacted technical support.
Read full review of Vertica »
Anonymous User
Records Management Administrator
Technical support was phenomenal when we were with MDY because we had more of a connection with the help desk....
Read full review of OpenText Content Manager »
Anonymous User
Head of Testing - Warehouse Solutions at a financial services firm
We have had a poor experience with customer service and support, and sometimes, we do not get responses from them.
Read full review of OpenText ALM / Quality Center »
Anonymous User
SOC Analyst at a tech services company
Technical support for this solution has definitely been helpful.
Read full review of ArcSight Logger »
Anonymous User
Systems Engineer at a aerospace/defense firm
We've always had good experience with tech support.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Director-in-Charge at a non-tech company
Perfect.
Read full review of OpenText EnCase eDiscovery »
Anonymous User
Assistant System Engineer at a tech services company
It's 90%.
Read full review of OpenText UFT One »
Anonymous User
QA Manager - Test Automation
HP support is good and they are very responsive. They're not world class, but they're good.
Read full review of OpenText ALM / Quality Center »
Anonymous User
Consultant at a computer software company
We get really good support from the support team.
Read full review of OpenText LoadRunner Professional »
Ahmed Naguib, Ccie Voice
Cyber Security Manager at Malomatia
We're not completely satisfied with technical support. It's an area the solution could improve.
Read full review of ArcSight Analytics »
Anonymous User
Director Consulting at a tech services company
We had a good tech support experience.
Read full review of Fortify on Demand »
Raghu Krishna Y
GM - Technology at a outsourcing company
We did have some issues but we did not contact the technical support of Micro Focus.
Read full review of Fortify on Demand »
Anonymous User
Software Consultant - Executive Director at a tech services company
Customer Service: Hmm, let's see. That functions pretty well... Technical Support: Now, this is the point where I...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Chief Technology Officer (CTO) at a tech company
I have seen level 1 support has been decent over the last year. I'd rate them 3/5, but as you work your way up into...
Read full review of OpenText Service Virtualization »
Yasir Amin
Sr. Solution Architect, Project Manager at a financial services firm
I rate Micro Focus support as six out of 10. There has been some turnover in their support team. They are still...
Read full review of OpenText Real User Monitoring »
Anonymous User
Network Manager, Enterprise at a tech services company
Webroot's tech support is pretty good. It was like one issue that we really had problems with, and it really wasn't...
Read full review of Webroot Business Endpoint Protection »
Uchechi Sylvanus
Team Lead, Process Improvement at Fidelity Bank Plc
I have not contacted the support of OpenText MBPM.
Read full review of OpenText MBPM »
Anwar Hassan
Enterprise Information Manager in Practice at Mannai
The support is fine, but there is room for improvement. Support has been slow, and it could be more friendly towards...
Read full review of OpenText Content Manager »

Review 1 of 30

Technical Support

No Data Available

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