Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

2 reviews

McAfee Complete Data Protection

3 reviews

McAfee Total Protection for Data Loss Prevention

2 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

1 reviews

OpenText Enterprise Security Manager

4 reviews

Top Industries

Outsourcing Company

16%

Construction Company

12%

Financial Services Firm

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

12%

Construction Company

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
Anonymous User
Information Security Analyst at a real estate/law firm
My major use case for McAfee Complete Data Protection is for DLP. McAfee Complete Data Protection helps to prevent...
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
We are working with McAfee Total Protection for Data Loss Prevention and Trellix products in our environment, but not...
Read full review of McAfee Total Protection for Data Loss Prevention »

Review 1 of 5

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
ArcSight Security Orchestration Automation Response is required in most security projects. Whenever there are...
Read full review of ArcSight Security Orchestration Automation Response »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
ECM Delivery Manager at a university
OpenText Information Archive is basically used for decommissioning purposes. When organizations would like to have...
Read full review of OpenText Information Archive »

Review 1 of 5

Customer Service

Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
MuhammadKhan1
Associate Manager IT at Hi-Tech Foods
My experience is very good with customer support. When I had an issue with the initial charges related to the setup,...
Read full review of McAfee Web Protection [EOL] »
Syed M Sarfaraz Hussain
System Administrator at CyberGen
We do not have experience with customer service and support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Victor Akidiva
CEO at Semper Systemis Ltd
There are instances where McAfee interferes with business applications. So, in those cases, we require an...
Read full review of McAfee Complete Data Protection »
VivekGupta7
DGM at a financial services firm
While they are knowledgeable, they are not very easily accessible. We need to book a call. Often, we'll first get...
Read full review of McAfee Total Protection for Data Loss Prevention »
Meleria Mangaring
Systems Engineer at a consultancy
McAfee offers very good technical support and we have been very happy with its capabilities. We find support to be...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anatolii Konstantynov
Project Engineer at ISSP
When contacting support, we would have to wait days before getting a response, and other times they were not able to...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Security Specialist at a tech services company
Technical support is not too bad. They are quite mature and have experience with the product. We have not experienced...
Read full review of McAfee Application Control »
Anonymous User
Management Executive at a security firm
The support in South Africa could be much better.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Security Engineer at a tech services company
Customer Service: 5/10. Technical Support: 4/10.
Read full review of McAfee StoneGate [EOL] »
Pankaj Nagpal
Chief Information Security Officer at Romsons
Technical support has not been helpful for us. We tried to reach out during the implementation process and were given...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
DucDoan
Security Manager at a tech services company
For the most part, technical support has been great. When we've had technical problems, they've helped us. I've found...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Eduardo Jassir
Cyber Security Coordinator at Gecelca SA E.S.P.
We receive technical support from the partner, and they are very good. We've never had to contact McAfee. We just...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Computer Framework at a healthcare company
I can't comment on technical support, because we really did not use it other than for downloading new versions or for...
Read full review of McAfee StoneGate [EOL] »
Anonymous User
Service Management Consultant at Tata Consultancy
I've never had an issue with McAfee. I've never had to reach out to technical support.
Read full review of McAfee Total Protection for Data Loss Prevention »
Mohit Dhingra
Senior Vice President IT at AS IT Consulting Pvt. Ltd.
The technical support's response time and turnaround time as the solution provider are excellent. They go the extra...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »
Anonymous User
System Engineer at Inbox Business Technologies
Their support is really good. I would rate it a nine out of ten. I have never any issues with their support. They...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I would give customer support a rating of ten.
Read full review of McAfee Total Protection for Data Loss Prevention »
SambhajiBhosale
Network Security Consultant at a tech services company
The technical support of McAfee is great.
Read full review of McAfee ePolicy Orchestrator »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Shaik Sayeed
Information Technology Solutions Manager at UBG
I think that the technical support can be improved. It should be cheaper, faster and more comprehensive as far as the...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Senior Consultant at a financial services firm
We had a local technical support company and did not deal with McAfee at the regional level. I can say that our local...
Read full review of McAfee ePolicy Orchestrator »
Sambhaji Bhosale
Cyber security consultant at a tech vendor
The technical support has been excellent with no reported issues.
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 30

Abbasi Poonawala
Chief Enterprise Architect at Alinma Bank
We have subscribed to the professional services group and are utilizing advanced customer support with OpenText...
Read full review of OpenText Contact Center Analytics »
Jyoti Ranjan Behera
Performance Test Analyst at Sensata Technologies
Support-wise, I would rate OpenText LoadRunner Cloud a six out of ten. I faced issues with OpenText LoadRunner Cloud...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Vinod Patil
Senior Manager - Performance Architect at a computer software company
Technical support is very good. We have a dedicated POC for Micro Focus. Although we have to follow the process of...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Jack Kwok
Information Technology Manager at Hong Kong Baptist University
I have not used the support from NetIQ Identity Manager.
Read full review of OpenText Identity Manager »
Gaurav Ranade
CTO at Rah Infotech Pvt Ltd
The customer service and support are very satisfactory. The relationship we've had for the last three years wouldn't...
Read full review of OpenText Enterprise Security Manager »
Avijit Amitabh
Heaad of Automation Devision at Alstom Ferroviaria S.p.A.
I would rate tech support nine out of ten, indicating very good support.
Read full review of OpenText Application Quality Management »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I would rate their customer support as nine out of ten.
Read full review of OpenText 360 for SharePoint »
Daniel JAMET
Conformity Controller at STET
There is room for improvement in the technical support services in terms of responsiveness and proactive assistance.
Read full review of OpenText Static Application Security Testing »
Anonymous User
Sales Engineer at a tech services company
Technical support responds quickly.
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Product Manager HP ALM at a transportation company
Overall, we're quite satisfied with technical support.
Read full review of Micro Focus Network Virtualization [EOL] »
Anonymous User
Assistant Consultant at Tata Consultancy Services
Customer Service: It's not good and needs to be improved. Technical Support: It's not good and needs to be improved.
Read full review of OpenText Data Protector »
IMConsultant269
Identity Management Consultant at a tech services company
Customer Service: 9/10. Technical Support: 8/10.
Read full review of OpenText Identity Manager »
Eric Wyatt
IT Director / CIO at Matanuska-Sustina Borough
Over the earlier owners, the support was lacking and we had to use third-party vendors. We are using a third now and...
Read full review of OpenText Content Manager »
Anonymous User
Manager, IT Product Support at a retailer
I have not been as impressed as with their other products. They do respond, they do have the knowledge to do this but...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Enterprise Service Management Head at a tech services company
In terms of their technical support, they are not great and not very bad. Their technical support should be improved.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
IT QA Test Manager at a leisure / travel company
Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide...
Read full review of OpenText Application Quality Management »
William Linn
Enterprise System Management at a tech services company
Customer Service: Average, but a lot depends on the level of support agreement and the responses of the sales...
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
Head of IT-Infrastructure at a construction company
I've never heard any complaints about Micro Focus support, so I think it's okay.
Read full review of OpenText Data Protector »
Tuan-Phan Anh
Technical Manager at CPCIT
We haven't contacted the technical support with Micro Focus.
Read full review of OpenText Data Protector »
Anonymous User
EDRMS Compliance Lead Senior Business Analyst at a non-tech company
The technical support is OK as long as you pay for ongoing technical support structure to get appropriate support...
Read full review of OpenText Content Manager »
Anonymous User
Test Automation Engineer at a computer software company
There was one issue so support was emailed for assistance. I am not sure of support's response because it was handled...
Read full review of OpenText Functional Testing »
Anonymous User
Head of ITSM application support team (JUMP! program) at a financial services firm
Technical support is absolutely very good.
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Principal consultant at a tech vendor
Most of our tickets go to Micro Focus R&D. On the support side, I would say because service virtualization is newer...
Read full review of OpenText Service Virtualization »
Anonymous User
Itsm Manager at a tech services company
They have three levels of support. The third level is close to R&D. You are lucky to get over the first level, then...
Read full review of OpenText Universal Discovery and Universal CMDB »
Shelesh-Kumar
Cloud Security Archirect at IBM
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available...
Read full review of OpenText Enterprise Security Manager »
Vinod Khurana
Senior Load Performance Consultant at a insurance company
I've never used it for QTP or UFT, but I know some people who are supporting this product in the client site. They're...
Read full review of OpenText Functional Testing »
Anonymous User
Technical Consultant at a comms service provider
Technical support is very frustrating because we have probably 12 or 15 years’ experience with the products. We find...
Read full review of Micro Focus Asset Manager [EOL] »
Sridhar Nellore
Performance Test Lead at HTC
The product’s technical support team’s response time could be better.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Performance Test Architect and HP ALM Expert at a tech services company
Technical support is pretty good. However, their SLAs are based on locale, timing, etc.
Read full review of OpenText Application Quality Management »
Anonymous User
Global Lead application migration at a tech vendor
OpenText's support is good.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »

Review 1 of 30

Technical Support

No Data Available

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