Compare McAfee vs OpenText

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

McAfee Complete Data Protection

Xcel Energy

OpenText SecureMail

Advencia

ZENworks Suite

CSC

OpenText Data Privacy and Protection Foundation (Voltage)

Epicor, Allegiant Travel Company, EnvisionRxOptions

Popular Solutions

McAfee ePolicy Orchestrator

9 reviews

McAfee Complete Data Protection

5 reviews

McAfee Total Protection for Data Loss Prevention

4 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

5 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Financial Services Firm

15%

Manufacturing Company

11%

Computer Software Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kamal Abdelrahman
Country Manager at a tech services company
I am intensively working with McAfee Total Protection for Data Loss Prevention, and it is a good solution that we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Wahidur Rahman
Senior Executive Officer at United Commercial Bank Limited
Our primary use case for this solution is activity, authentication, and scans for audit purposes and priority...
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
VivekGupta7
DGM at a financial services firm
McAfee Web Protection is for our entire system, regardless of the brand. It is implemented in all systems through an...
Read full review of McAfee Web Protection [EOL] »
Chetankumar Savalagimath
Delivery Manager at a tech services company
Presently, I am using the Threat Intel solution for reputation checks in our daily SOC operations and threat hunting....
Read full review of McAfee Global Threat Intelligence [EOL] »
PankajKumar24
IT Manager at Gigabit Technologies Pvt Ltd
The use cases for McAfee ePolicy Orchestrator involve deploying multiple customers for endpoint solutions, EPP...
Read full review of McAfee ePolicy Orchestrator »

Review 1 of 5

Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

ObaseunAwoyinfa
Security Consultant at Trinexia
For data protection, I have never really had to leverage support. I’ve not had to deal with support on any of the...
Read full review of McAfee Complete Data Protection »
Muco Aga
Cloud Security Solutions Consultant at CloudCan
We did not directly reach out to McAfee, the corporation, in terms of support. We can get help from their partners....
Read full review of McAfee Total Protection for Data Loss Prevention »
Binu Haneef
System Administrator at Sky News Arabia
McAfee ePolicy Orchestrator support has been helpful. However, sometimes when I raise the case they take a while to...
Read full review of McAfee ePolicy Orchestrator »
Binu Haneef
System Administrator at Sky News Arabia
The technical support from McAfee ePolicy Orchestrator was very good with technically efficient professionals...
Read full review of McAfee ePolicy Orchestrator »
Vincent Watti
Owner at Network Technics & Systems Ltd
McAfee's technical support is a bit of a letdown. Also, there's no good support within our region. The people who are...
Read full review of McAfee ePolicy Orchestrator »
BernardLugalia
Cyber Security Engineer at a tech services company
The tool itself is great, but the technical support is not always perfect. There have been some support issues. When...
Read full review of McAfee ePolicy Orchestrator »
Jagdish Lomte
Founder & CEO at StreaMplify
The support from McAfee Total Protection for Data Loss Prevention is good. However, if they provided 24 hours a day...
Read full review of McAfee Total Protection for Data Loss Prevention »
Amman Khan Mohammed
Senior System Engineer at a tech services company
I have opened a few cases with technical support and their support is good. It depends on what type of contract you...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Managing Director at a consultancy
Technical support is handled via our partner. They helped us implement and manage the solution. We go through them...
Read full review of McAfee MVISION Mobile »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
McAfee Total Protection for Data Loss Prevention's technical support is helpful.
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Network Engineer Info & Security at a comms service provider
Customer Service: It's ok. Technical Support: It's satisfactory; a few engineers from the McAfee Firewall tech...
Read full review of McAfee Firewall Enterprise MFE [EOL] »
Jagadeesh Amarnath
Senior Technical Team Lead at Foresight Software Solutions Pvt Ltd
The technical support is good. It's easy for us to reach support whenever we experience any issues. They put us right...
Read full review of McAfee Complete Data Protection »
Anonymous User
Network Architect at a tech services company
I've never dealt with technical support in the past. I can't speak to how knowledgeable or responsive they are. I've...
Read full review of McAfee Web Protection [EOL] »
Anonymous User
Lead Cyber Security Consultant at a security firm
The most important thing is how they enable our team. They provide us with good support during the pre-sales stages.
Read full review of McAfee Complete Data Protection »
Anonymous User
President - Systems Engineer at a manufacturing company
Customer Service: In my experience, the level of customer service is very good. Technical Support: Technical service...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Chief Information Security Officer at a venture capital & private equity firm
Their technical support is average.
Read full review of McAfee ePolicy Orchestrator »
Mohd Fadhil
Security Engineer at Mavisco Resources Sdn Bhd
The technical support is good.
Read full review of McAfee Web Gateway Cloud Service »
Anonymous User
Information Security Engineer at a tech services company
When we've had issues in the past, and, although they ended up solving our problem, we found the response time was...
Read full review of McAfee Total Protection for Data Loss Prevention »
Roi Nahari
CTO- Consulting Services at 2bsecure
The support needs some improvement. It needs to be more professional.
Read full review of Sentrigo Hedgehog [EOL] »
Anonymous User
Cyber Security at a tech services company
Technical support was good for what we needed. We just needed some support on the original install and set up, and we...
Read full review of McAfee Total Protection for Data Loss Prevention »
Anonymous User
Cyber Security Engineer at a security firm
We've never escalated any issues to technical support. I can't speak to how helpful or responsive they would be.
Read full review of McAfee Complete Data Protection »
Anonymous User
Sr. Product Management Specialist at a comms service provider
The technical support is good, but it could be better.
Read full review of McAfee Vulnerability Manager for Databases [EOL] »
Kalidas Mangle
Sr. System Engineer at Zensar Technologies
I rate the technical support a ten out of ten.
Read full review of McAfee ePolicy Orchestrator »
Oliver Rodrigues
Senior Network Security Planning at Ooredoo Kuwait
I would rate technical support an eight out of ten. They do help to resolve issues quickly, but sometimes the...
Read full review of McAfee ePolicy Orchestrator »
Anonymous User
Presales System Engineer
Customer Service: 8/10 when they needed to help us. Technical Support: 7/10.
Read full review of McAfee StoneGate [EOL] »
Anonymous User
IT Consultant at a tech consulting company
Customer Service: The McAfee customer service is great. As mentioned in my earlier review, this is a top 10 customer...
Read full review of McAfee Web Protection [EOL] »
JonathanChawatama
IT Security Consultant at ZOL Zimbabwe
I'd rate technical support seven out of ten. Every year we have to go through product certifications, so we hardly...
Read full review of McAfee Complete Data Protection »
Anonymous User
IT Manager at a financial services firm
Technical support is good. They are timely in responding.
Read full review of McAfee Total Protection for Data Loss Prevention »
Yash Rana
Manager IT at OTE
The technical support of McAfee is good and that is why we use McAfee products. The support and protection is very...
Read full review of McAfee Complete Data Protection »
Ilan Amir
Global IT Manager at a pharma/biotech company
I'm working with a security company called Intensity. After doing my own PoC, and also checking an IBM solution, I...
Read full review of McAfee Complete Data Protection »

Review 1 of 30

Fabrice Beaux
Managing Partner at InterHyve
The solution's technical support never gave my company the fastest response time. I rate the technical support a...
Read full review of OpenText Core Endpoint Protection »
Simon Johnston
Manager, Customer Success at Coltek Business Soltuions
I'm not sure how I would rate technical support for Sentinel on a scale of one to 10 as I'm not on the technical...
Read full review of Sentinel »
Marko Stajcer
Delivery director at Poslovna Inteligencija
The solution's technical support is great.
Read full review of OpenText Analytics Database (Vertica) »
Nagendra Nekkala
Senior Manager ICT & Innovations at Bangalore International Airport Limited
The solution’s technical support is very good.
Read full review of OpenText Behavioral Signals »
Jaime Baracaldo
Chief Information Officer at Location world
They are helpful, and we have a good relationship with them. I'd rate them an eight out of ten.
Read full review of OpenText Core Application Security »
Jelson-Ghigonetto
Senior Solution Architect at Grupo Cimcorp
Customer support is very good. We work very closely with Micro Focus, and they provide me with everything that I need.
Read full review of OpenText Service Management (SMAX) »
Robertino Catalin Ionescu
Department Manager of Testing Automation Centre at a energy/utilities company
I used technical support during the integration between Fortify and ALM, but the support staff was not adequately...
Read full review of OpenText Core Application Security »
Belgin Wolard
Sr. Test Automation Engineer
In terms of technical support, I usually get solutions to my issues. I did not have any issues to call technical...
Read full review of OpenText Application Quality Management »
Anonymous User
Talent Acquisition Specialist at a computer software company
Whenever I face any issue or require an item for automation, such as for integrating Excel support, I can get it in...
Read full review of OpenText Application Quality Management »
Kirvin Maphosa
Senior Performace Engineer at Yolandi,miller@multichoice.co.za
We haven't encountered any truly complicated issues. Because we know how to use the tool for the most part. There was...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Infrastructure Manager at a mining and metals company
We have logged calls with technical support. We've had a few challenges, but they've managed to overcome them....
Read full review of OpenText Data Protector »
Anonymous User
Sr. Director - Quality Assurance at a educational organization
Customer Service: Customer service was an 8/10. Technical Support: Technical support 9/10.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Bijal Sanghavi
Group Chief Technology Officer at Netcore Solutions
The technical support from Vertica is good, but the fixes take a long time if there is a problem. I rate the support...
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough....
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
IT manager at a pharma/biotech company
Customer Service: Top-of-the-line; the busy community as well. Technical Support: Top-of-the-line; the busy community...
Read full review of OpenText Core Endpoint Protection »
Anonymous User
MOA Manager of the Production Information System at a financial services firm
We had to take premium support. The standard support is not enough. Premium support is good but you have to pay more.
Read full review of OpenText Service Manager [EOL] »
Jennifer Plourde
Enabling Manager at a financial services firm
Because we're a partner and we've been working with them for years, we'll have quick calls twice a month, at least...
Read full review of OpenText Software Delivery Management »
Anonymous User
Technical Consultant at a tech services company
Using technical support was a good experience. However, they were asking for more information before providing any...
Read full review of OpenText Data Protector »
Anonymous User
Senior Consultant and Solutions Architect
The support team has had its struggles; it is getting better. I think the split of HP into two companies has helped,...
Read full review of OpenText AI Operations Management »
Anonymous User
IT Administrator
I only deal with HP support, so cannot compare to other vendors. I will say, over the past 12 - 18 months, I'm...
Read full review of OpenText SiteScope »
Anonymous User
Subject Matter Expert at a insurance company
Technical support is not that great. We really need to push to get HPE support to provide a resolution for technical...
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Consultant - IAM / Security at a tech consulting company
Customer Service: 7/10. Technical Support: 9/10.
Read full review of OpenText Identity Manager »
Anonymous User
Jefe de Operaciones at a manufacturing company
Technical support is very good, but in my country the ecosystem of consultants is scarce. In Argentina, in addition...
Read full review of OpenText Identity Manager »
Anonymous User
Technical Analyst at a financial services firm
I would evaluate them as weak, unfortunately. They're barely bearable in the quality of the guys that support us....
Read full review of OpenText AI Operations Management »
AbbasiPoonawala
Architecture Manager at Alinma Bank
Whenever required, we have reached out to the technical support team. Our architecture team thoroughly evaluated...
Read full review of OpenText Core Application Security »
SylvainMaertchik
Education Director at ID Integrated Data SA
We do not have too many technical problems, and we are satisfied with the support.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Delivery Consultant - Security Solutions
Eight out of 10.
Read full review of OpenText Enterprise Security Manager »
Lisa Gordon
IS Director, ERP PTP Solution Architecture at a healthcare company
We have a light maintenance agreement with Micro Focus for the application, but it's primarily for our e-signature...
Read full review of OpenText Application Quality Management »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I would rate their customer support as nine out of ten.
Read full review of OpenText 360 for SharePoint »
Matthew Steeves
Enterprise Monitoring
Tech support, I’m going to say, is very good. It can be painful, but I don’t think that’s different from the normal...
Read full review of Micro Focus OpenView [EOL] »

Review 1 of 30

Technical Support

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