Compare Matillion vs SAP

Matillion

Based on 28 reviews.

SAP

Based on 1541 reviews.

Latest Research

Buyer's Guide

SAP Analytics Cloud vs. SAP BusinessObjects Business Intelligence Platform

June 2025

SAP BusinessObjects Business Intelligence Platform vs. SAP Analytics Cloud

Updated: June 2025

Buyer's Guide

Microsoft Power BI vs. SAP BusinessObjects Business Intelligence Platform

June 2025

Microsoft Power BI vs. SAP BusinessObjects Business Intelligence Platform

Updated: June 2025

Buyer's Guide

SAP Analytics Cloud vs. SAP Analytics Hub

June 2025

SAP Analytics Cloud vs. SAP Analytics Hub

Updated: June 2025

Sample Customers

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

Popular Solutions

Matillion Data Productivity Cloud

10 reviews

Matillion BI [EOL]

0 reviews

SAP S/4HANA

64 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

16 reviews

Top Industries

Financial Services Firm

19%

Computer Software Company

16%

Manufacturing Company

Healthcare Company

Manufacturing Company

12%

Computer Software Company

11%

Financial Services Firm

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

DIEGOENCINALES
Technology Transformation Specialist at SDG Group
I primarily use Matillion Data Productivity Cloud for ingest functions. In one client's case, we switched from...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products

Read full review of Matillion BI [EOL] »

Review 1 of 2

Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
I worked with SAP BW4HANA, creating Web Intelligence reports using BEx queries. I am a BW consultant with 14 years of...
Read full review of SAP BW4HANA »
Hari Priya
SAP Analytics Lead at Miracle Software Systems, Inc
For SAP HANA, my first project involved migrating from SAP HANA to BW due to cost concerns. The client requested...
Read full review of SAP HANA »

Review 1 of 5

Customer Service

Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
Read full review of Matillion Data Productivity Cloud »
Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
Read full review of Matillion Data Productivity Cloud »
Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
Read full review of Matillion Data Productivity Cloud »
Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
Read full review of Matillion Data Productivity Cloud »
Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
Read full review of Matillion Data Productivity Cloud »
Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
Read full review of Matillion Data Productivity Cloud »
AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
Read full review of Matillion Data Productivity Cloud »
Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
Read full review of Matillion Data Productivity Cloud »
Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
Read full review of Matillion Data Productivity Cloud »
Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
Read full review of Matillion Data Productivity Cloud »

Review 1 of 24

SandeepKumar7
Head - Shared Service Operations and HR Systems at a pharma/biotech company
On a scale of 1 to 5, I would give technical support a 4.
Read full review of SAP SuccessFactors »
Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
SAP engineering support is top notch. However, client support for maintenance is though the SAP partner ecosystem...
Read full review of SAP HCM »
Mani Velayudhan
Manager, SAP Basis at The Scotts Miracle-Gro Company
I have not connected the support from SAP IQ.
Read full review of SAP IQ »
SurenderJ
Sr Manager at Genpact
We've had some contact with technical support and they are good.
Read full review of SAP Master Data Governance »
VARUN-JAIN
Associate Manager - Strategy and Transaction at a consultancy
SAP support provides resolves all our problems, but the response time is slower than our customers expect. Maybe it's...
Read full review of SAP S/4HANA »
Chris Biemans
Senior ICT Consultant at CGI Inc
Everything went well in terms of support. In general, I am pleased with the technical support.
Read full review of SAP NetWeaver »
Suresh Tanneeru
Vice President at Dataflix
We do not use technical support. We are moving toward being a PCOE certified organization within two to three months...
Read full review of SAP HANA Enterprise Cloud »
Natra Vijaya
Sr. Solution Manager Consultant at Sfource AG
The technical support is good and they were very helpful.
Read full review of SAP HANA »
Tejas Raj
Manager at Capgemini
Earlier, there were not many applications using SAP Adaptive Server Enterprise. These days, most of the applications...
Read full review of SAP Adaptive Server Enterprise »
Anonymous User
Head IT at a healthcare company
We have a dedicated support person from Cisco that assists us if we need any help. We also have a service level...
Read full review of SAP HANA »
YogendraSingh
Head-IT/SAP at Barista Coffee Company Ltd.
Technical support is very good. We are satisfied with them so far.
Read full review of SAP Mobile Secure »
Porsche D'Oliveira
Specialist SAP Division at a tech services company
Technical support needs improvement.
Read full review of SAP HCM »
AmarMedavarapu
CEO at ABCDE Tech
Technical support has been somewhat challenging; there hasn't been much visibility on how to create a ticket or...
Read full review of SAP Signavio Process Manager »
Anonymous User
SAP Innovation Analyst at a consumer goods company
I would prefer more documentation with examples regarding the security and custom javascripts within Lumira. Other...
Read full review of SAP Lumira »
Anonymous User
Mobility Lead at a retailer
SAP Support is excellent with their support of this product. That being said, the product itself is slower than their...
Read full review of Sybase Afaria [EOL] »
Muzaffer Yontem
Project Delivery Manager at a tech vendor
I think it may be that SAP can improve in the area of customer support because SAP is historically a data solution...
Read full review of SAP Data Services »
AlejandroTorres
Sales Manager at Grupo AXO
SAP's support is the same for all its products. It would help if you had patience because SAP tends to apply its...
Read full review of SAP Process Orchestration »
Anonymous User
SAP Hybris Consultant at a tech services company
There is a big community for this product. For technical issues, you have the community and people who will spend...
Read full review of SAP Commerce Cloud »
Anonymous User
SAP Jam Consultant
Technical support is good. Product manuals are good to excellent as well.
Read full review of SAP Jam »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
ManujGupta
Chief Executive Officer at Orane Consulting Pvt Ltd
I would assess SAP technical support as average on a scale from 1 to 10, around five on that scale. Delays mostly...
Read full review of SAP SuccessFactors HCM »
Anonymous User
Owner at a tech services company
Customer Service: Very goodTechnical Support: Very good
Read full review of SAP ERP »
A K 18
Director of Infrastructure at a university
Customer service is poor. SAP uses a ticket-based support system, which takes weeks to resolve basic licensing...
Read full review of SAP Cloud Platform »
GopalaKrishna
Head of Supply Chain Management at a consultancy
We contacted the solution's tech support for a few issues while running multiple processes on a single server. Their...
Read full review of SAP Process Orchestration »
Richard Pitsnogle
Lead Technical Specialist at a financial services firm
An eight out of 10.
Read full review of SAP IQ »
Anonymous User
Commercial Management Specialist, Head of Finance at a consultancy
The support you receive from the technical team of SAP depends on the type of problem and whether it is a...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Senior Database Administrator & BigData Administrator at a financial services firm
Six out of 10.
Read full review of SAP IQ »
Micky Ba
SAP technical consultant at N
The technical support services are good.
Read full review of SAP Business Warehouse »
Sai Kalyan RamChintapalli
IT Manager at GIC Re
I've contacted the technical support for SAP Business Warehouse, which was wonderful. Once you buy the SAP Business...
Read full review of SAP Business Warehouse »
StephanSiegwart
Process Engineer at Swissgrid
In most of the cases, technical support has been quite quick. Not always, but what I liked is that when I had a...
Read full review of SAP Signavio Process Manager »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.