Compare Matillion vs SAP

Matillion

Based on 29 reviews.

SAP

Based on 1647 reviews.

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Sample Customers

SAP BusinessObjects Business Intelligence Platform

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Analytics Cloud

Live Oak Bank

SAP Analytics Hub

STIB-MIVB

Popular Solutions

Matillion Data Productivity Cloud

6 reviews

Matillion BI [EOL]

0 reviews

SAP S/4HANA

61 reviews

SAP BusinessObjects Business Intelligence Platform

14 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

10%

Marketing Services Firm

Manufacturing Company

13%

Computer Software Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
For the ETL, we are using Matillion Data Productivity Cloud. We have skilled resources for Matillion Data...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products

Read full review of Matillion BI [EOL] »

Review 1 of 2

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Analytics Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
ShahzadRafique
Head of Product strategy (Mobility & Islamic Banking) at AutoSoft Dynamics Pvt Ltd
It was basically for branchless banking and mobile wallet. There are multiple use cases built on top of that...
Read full review of SAP Mobile Platform »
Anonymous User
Senior Advisor at a government
I have worked with SAP Adaptive Server Enterprise, SAP Adaptive Server Enterprise IQ, and Replication Server. I also...
Read full review of SAP Adaptive Server Enterprise »

Review 1 of 5

Customer Service

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
The support is good.
Read full review of Matillion Data Productivity Cloud »
Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
Read full review of Matillion Data Productivity Cloud »
Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
Read full review of Matillion Data Productivity Cloud »
Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
Read full review of Matillion Data Productivity Cloud »
Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
Read full review of Matillion Data Productivity Cloud »
Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
Read full review of Matillion Data Productivity Cloud »
Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
Read full review of Matillion Data Productivity Cloud »
DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
Read full review of Matillion Data Productivity Cloud »
Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
Read full review of Matillion Data Productivity Cloud »
AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
Read full review of Matillion Data Productivity Cloud »
Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
Read full review of Matillion Data Productivity Cloud »
Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
Read full review of Matillion Data Productivity Cloud »

Review 1 of 25

AlejandroValencia
Director of new business at PERCEPTIO S.A.S.
Technical support is good. On a scale from one to five, I would give technical support a four.
Read full review of SAP Analytics Cloud »
Crewmem67
IT Consultant at College Notre Dame de Nazareth
I don't have any experience dealing with technical support.
Read full review of SAP SQL Anywhere »
MahdiJalali
Founder at Rozhmaan
I have not had to speak with technical support for this solution.
Read full review of SAP PowerDesigner »
George Aedo
Deputy Manager of IT at SOLGAS S.A.
The technical support has been helpful.
Read full review of SAP SuccessFactors »
MATT DAWE
Senior Advisor-Data Modeling at Suncor Energy
Regarding their support team, we have not really reached out for support for several years. When we did reach out,...
Read full review of SAP PowerDesigner »
Joe Lau
Senior Manager at PwC
I would rate technical support from SAP around seven on a scale of 1 to 10, where one is the worst technical support...
Read full review of SAP HANA »
PremkishanChourasia
SAP Cloud Infra Architect at Syngenta
The speed and quality of resolving issues from customer support needs to improve.
Read full review of SAP S/4HANA »
Ritesh Durvasha
Senior consultant at a consultancy
I would rate the vendor support as eight. I am satisfied with the response time and quality.
Read full review of SAP BW4HANA »
Jayarami Reddy Pujeri
ERP Head at a manufacturing company
SAP's technical support used to be good but has become very unresponsive.
Read full review of SAP Business One »
Venkat Sivaprakash
Management Consultant at Accenture
At a commercial level, our company tried to get in touch with SAP Signavio Process Intelligence to understand how...
Read full review of SAP Signavio Process Intelligence »
Vedat Gunes
BI & Analytics Manager at a insurance company
I have used the support from SAP BusinessObjects Business Intelligence Platform. I rate the support from SAP...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Umesh Vashisht
SEO Manager at Anand Group India
For technical support, we have an implementation partner who help us on a daily basis. If they are not able to...
Read full review of SAP SuccessFactors Learning »
Miguel Barbosa
General Sales Manager at Seidor
I would rate support for SAP S/4HANA Finance at an eight out of ten.
Read full review of SAP S/4HANA Finance »
Ranjan Dwivedi
Information Technology Business Development Manager at Softcore Solutions Pvt. Ltd
The support typically provides query resolution for the customers and customization if it is required. I rate the...
Read full review of SAP Business One »
Lasha Grdzelishvili
Senior Data Warehouse Engineer at a tech services company
I have not used the support from SAP PowerDesigner.
Read full review of SAP PowerDesigner »
Mehboob AalamMughal
Senior SAP-ABAP Lead Consultant at Ernst & Young
We don't need technical support now. But in the start, we needed their support. We used to raise tickets to SAP, and...
Read full review of SAP NetWeaver »
Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
I have never communicated with the technical support of SAP because we don't complain.
Read full review of SAP HANA Enterprise Cloud »
AjayKumar7
Manager, Business Analytics, BI Lead at a consultancy
Previously, SAP's direct support was good, but it so no good now. Previously, they had direct support from SAP, but...
Read full review of SAP BW4HANA »
Anonymous User
Founder and CEO at a tech services company
We are providing the support, and we get good support from SAP. I am satisfied with their performance.
Read full review of SAP Business One »
Pranil Shinde
Global Integration Lead & Architect at a manufacturing company
We have experienced times where SAP support has not been able to solve our issue or other times they were not able to...
Read full review of SAP Process Orchestration »
Anonymous User
Senior Master Data Consultant at a tech consulting company
The technical support from SAP depends on the client and how it is agreed. You usually have an SAP consultant fully...
Read full review of SAP Master Data Governance »
Anonymous User
Sr. Director at a tech services company
It was OK. We are not uncomfortable because a lot of the recommendations, and I don't see any problems.
Read full review of SAP Lumira »
Axel Angeli
Owner at Logos Informatik GmbH
I hope they are satisfied with SAP technical support, because we do the support. We are the ones who do the support...
Read full review of SAP HANA »
Anonymous User
SAP Associate IT Consultant at a computer software company
We have not contacted technical support or submitted any tickets.
Read full review of SAP Analytics Cloud »
Anonymous User
Software Development Head at a retailer
You can find technical support through SAP's online communities but not directly from SAP.
Read full review of SAP Crystal Reports »
Anonymous User
IT Controlling Specialist at a pharma/biotech company
I am in maintenance, so I have not contacted technical support. I can't say how many times we have had to contact...
Read full review of SAP Business Warehouse »
Anonymous User
Sybase Tower Lead - DBA CoE at a marketing services firm
Customer Service: It has been good, but more can be done in this area. Technical Support: It's good, 7/10.
Read full review of SAP IQ »
MarkVoges
Head of Global Operation Excellence at a media company
I have no experience with technical support. However, in the past four or five months, I have received calls from...
Read full review of SAP Signavio Process Manager »
Ahmed Abdelhady
Executive Manager & CO. Founder at Phoenix Consulting
Technical support from SAP nowadays is not at the same level as in the old days. I can rate it as six.
Read full review of SAP HANA »
Anonymous User
Assistant Athletic Business Manager at a healthcare company
Similarly, any requests for technical support are not issued or run through me, so I don’t hear about its effectiveness.
Read full review of SAP Ariba Procurement »

Review 1 of 30

Technical Support

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