Compare Matillion vs SAP

Matillion

Based on 29 reviews.

SAP

Based on 1679 reviews.

Latest Research

Buyer's Guide

SAP Business Data Cloud vs. SAP BusinessObjects Business Intelligence

June 2026

SAP BusinessObjects Business Intelligence vs. SAP Business Data Cloud

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Microsoft Power BI vs. SAP BusinessObjects Business Intelligence

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Sample Customers

SAP BusinessObjects Business Intelligence

SRAM, Kennametal, Fairfax Water, British American Tobacco, Velux, and FedEx.

SAP Business Data Cloud

Ericsson, Vodafone, Google, Team Liquid, Ryder Cup, Accenture

Popular Solutions

Matillion Data Productivity Cloud

3 reviews

Matillion BI [EOL]

0 reviews

SAP S/4HANA

36 reviews

SAP BusinessObjects Business Intelligence

13 reviews

SAP ERP

8 reviews

Top Industries

Financial Services Firm

11%

Construction Company

Manufacturing Company

Computer Software Company

Manufacturing Company

12%

Financial Services Firm

Construction Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
For the ETL, we are using Matillion Data Productivity Cloud. We have skilled resources for Matillion Data...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products

Read full review of Matillion BI [EOL] »

Review 1 of 2

Salman Mukhtar Baig
SAP Technical Manager at VS Furniture Middle East
The usual use cases for SAP HANA Enterprise Cloud that I work with include many tools. At the time of the...
Read full review of SAP HANA Enterprise Cloud »
Pavlina Pankova
Competence Leader - BI at Sabris CZ s.r.o.
The usual use cases for SAP Analytics Cloud that I work with are to make it simple, either reporting, or planning, or...
Read full review of SAP Business Data Cloud »
Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Sravani Bodanapu
Intelligent Ops Journey Expert at ANZ Banking Group
My usual use cases for SAP Signavio Process Manager currently involve a bank migration project that is ongoing. The...
Read full review of SAP Signavio Process Manager »
MuhammadNadeem3
Manager Sap at PTCL

Read full review of SAP S/4HANA »

Review 1 of 5

Customer Service

Shehab Saad
Business Intelligence Manager & Data Analytics (Retail Business) at a retailer
We did not contact support for technical issues. We contacted them for administration, deployment, and purchasing....
Read full review of Matillion Data Productivity Cloud »
Chris Hastie
Data Lead at InterWorks
Over time, I have escalated quite a few things to the customer service and support team. They're good. They respond...
Read full review of Matillion Data Productivity Cloud »
Sunny Kumar
Specialist Programmer at Infosys
I have not used the support from Matillion ETL. My team was able to solve our problems.
Read full review of Matillion Data Productivity Cloud »
Tomáš Hronek
Data Engineer at Merck
The solution's technical support is great. They respond within a few hours and close the case as soon as possible.
Read full review of Matillion Data Productivity Cloud »
Jitendra Jena
Director Axtria - Ingenious Insights! at Axtria - Ingenious Insights
The support is good.
Read full review of Matillion Data Productivity Cloud »
Jacques Du Preez
Chief Executive Officer at Intellinexus
The customer service and support are very responsive.
Read full review of Matillion Data Productivity Cloud »
AmitShah6
Principal Consultant at Eviden France
I did not contact the solution's technical support team because, most of the time, our company could resolve the...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
BI Team Lead (Warehouse) at a tech services company
Matillion's support is great. They are fast to respond, always helpful, and they have great documentation. This...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Managing Director at a tech services company
Their technical support is very good. We are a partner, so we have a different channel. From our point of view, it is...
Read full review of Matillion Data Productivity Cloud »
Anton Haupt
Data Architect at Old Mutual Life Assurance Company (South Africa) Limited
Technical support is excellent.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big Data/Data-Warehousing at a manufacturing company
I would give technical support a rating of 5/5.
Read full review of Matillion Data Productivity Cloud »
DIEGOENCINALES
Technology Transformation Specialist at SDG Group
Matillion's technical support is excellent. They communicate effectively and respond quickly to all inquiries.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data Engineer
The support from the vendor could be better. The speed of the support could improve. I rate the support of Matillion...
Read full review of Matillion Data Productivity Cloud »
Neel Vora
Application Developer at John Deere & Company
The technical support was good at troubleshooting. The issue that was sent to them was resolved in a couple of days,...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Lead Software Engineer at a tech vendor
I have never dealt with the technical support.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Data Engineer at a tech services company
I haven't contacted the technical support team, but the online documentation and community resources are quite...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Commercial Management Accountant at a paper AND forest products
The technical support is excellent. Communication avenues are through online chat, email, and telephone. Most issues...
Read full review of Matillion BI [EOL] »
Anonymous User
Data Architect at a financial services firm
The technical support is excellent, and consistently helpful whenever we need assistance. We frequently engage with...
Read full review of Matillion Data Productivity Cloud »
Harpreet Singh
Director of Data Architecture at a healthcare company
The technical support treats us well. They already have a support portal, and they are responsive, which helps.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Solutions Architect at a financial services firm
Technical support has been very helpful. They've got quite an efficient help desk and they've always come back to me...
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Infrastructure Engineer at a tech vendor
I haven't personally dealt with the support.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Solutions Architect at a tech consulting company
The solution's technical support team is highly responsive.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Data analyst at a tech services company
I haven't contacted the technical team yet.
Read full review of Matillion Data Productivity Cloud »
Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: Customer service is excellent. Technical Support: Technical support is above-and-beyond.
Read full review of Matillion Data Productivity Cloud »
Paul Hoc
Senior Data Engineer Consultant at a tech company
I have had the opportunity to collaborate with the technical support team a few times and have found them to be...
Read full review of Matillion Data Productivity Cloud »

Review 1 of 25

Nitesh Agrawal
Director & Co Owner at INFRABEAT TECHNOLOGIES PVT LTD
Regarding customer support and the technical team, that is a broader topic that doesn't only apply to SAP Business...
Read full review of SAP Business Data Cloud »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
The support I have received from SAP S/4HANA Cloud has been good. I rate the support from SAP S/4HANA Cloud an eight...
Read full review of SAP S/4HANA Cloud »
Martin Gregor
DWH, BI & Big Data consultant / developer /modeler - independent contractor at Freelancer
At some point, we had an issue with the abbreviation file and we couldn't solve it on our side. We had to connect to...
Read full review of SAP PowerDesigner »
Githinji Githogora
ICT Manager at Dawa Life Sciences
The solution's technical support is fine. They do help users to sort out the issues related to the solution. I rate...
Read full review of SAP ERP »
Rajender Agnihotri
ERP / Procurement Specialist ERP / Procurement Specialist at Epavo Electricals Pvt. Ltd.
I do not often communicate with the technical support for SAP Ariba Procurement, as that is done by another team. I'm...
Read full review of SAP Ariba Procurement »
Umesh Vashisht
SEO Manager at Anand Group India
For technical support, we have an implementation partner who help us on a daily basis. If they are not able to...
Read full review of SAP SuccessFactors Learning »
Vinayak Shenoy Katarsal
IT Manager at a consultancy
In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a...
Read full review of SAP HANA »
Atakan Köycü
Co-Founder at Negzel Teknoloji A.Ş.
I've contacted technical support in the past when we found some errors in the product. Their support is based on a...
Read full review of SAP Process Orchestration »
Daniela Heyne
IT- Process Manager at a retailer
We had three or four tickets, but they were answered quickly. If the customer service and support couldn't answer,...
Read full review of SAP Signavio Process Manager »
Imran Rafi
SAP HXM & Integration consultant at Kaar Technologies
My experience with the customer service and support team is a bit of a mixed experience. Sometimes they respond...
Read full review of SAP Replication Server »
Anonymous User
Head of Finance Enterprise Application
Moving forward, we need to upgrade to the new version, which will provide better support and agility.
Read full review of SAP HANA Enterprise Cloud »
Andrew-Lim
Managing Director at Optus
I'm not aware of any major things for which we had to go back to Signavio. The whole platform just works. The issues...
Read full review of SAP Signavio Process Manager »
Anonymous User
Managing Solution Architect - Business Information Management at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of SAP Master Data Governance »
Gurgaon Gupta
Software Engineer at a tech services company
When you use the technical support you have to route through your implementation partner. Our implementation partner...
Read full review of SAP Business One »
Anonymous User
Partner at a consultancy
There are two parts to the service experience. The outsourced service provider's expertise and responsiveness has...
Read full review of SAP HANA Cloud »
Anonymous User
SAP Consultant at a educational organization
Technical support could be more helpful.
Read full review of SAP HCM »
Anonymous User
Senior Practice Manager at a tech services company
The technical support is fine, and we have not had a problem. The SAP expert team is there if you need to speak with...
Read full review of SAP Business Data Cloud »
T K G NAIR
Project Director at a retailer
We have support from an internal team as well as SAP. Its support is good.
Read full review of SAP S/4HANA »
Vijay Sarathi
DGM at Bharat Electronics Limited
Technical support could be better and faster.
Read full review of SAP BusinessObjects GRC »
Fabiano Marques
Sales Executive at Minsait
Their support services for SAP HANA Enterprise Cloud are excellent in quality, particularly when customers need SAP...
Read full review of SAP HANA Enterprise Cloud »
Anonymous User
Sr. Director at a tech services company
It was OK. We are not uncomfortable because a lot of the recommendations, and I don't see any problems.
Read full review of SAP Lumira [EOL] »
Patrick Steenkamp
Project Manager at a consultancy
Good, as this is done in-house.
Read full review of SAP NetWeaver Enterprise Portal [EOL] »
BHASKAR BISWAS
Vice President at Knowledgecrop Consulting
Overall, the technical support by SAP is very bad and very time-consuming. It flows through multiple people, similar...
Read full review of SAP HANA Cloud »
Shankar Agarwal
Senior Manager at Mazars India
The support from SAP is excellent. It is very good, compared to other products. The SAP Marketplace is a good source...
Read full review of SAP S/4HANA »
Ejaz Khan
Sr, I.T. Manager at Siddiqsons Ltd
There are some problems in technical support in Pakistan. I have a big license for SAP Business One, one of the 20...
Read full review of SAP Business One »
Anonymous User
Developer at a government
For the most part, technical support is responsive and helpful. However, the majority of technical support is in...
Read full review of SAP Crystal Reports »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »
Mohamed Sultan
Active Supervisor at Social Insurance Organizaton
My company does use the support offered on the product's website, but the employees of SAP in my region are not...
Read full review of SAP BusinessObjects GRC »
Mahesh Savanur
Head of IT at Prerana Motors India
I have not directly interacted with SAP, but our service partner (SAP partner) has been supporting us. However, I’m...
Read full review of SAP Business One »
Joseph Huang
Consultant at a tech vendor
Technical support has been more helpful than before but still need improvement.
Read full review of SAP HANA »

Review 1 of 30

Technical Support

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