Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 236 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

65 reviews

One Identity Safeguard

11 reviews

One Identity Active Roles

10 reviews

Top Industries

No Data Available

Computer Software Company

15%

Financial Services Firm

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
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Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
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Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »
Rebecca Wehrle
Server Sup Specialist II at Cable One
We use the solution for compliance with password requirements and enhanced security. It allows us to adhere to...
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Review 1 of 5

Customer Service

No Data Available

Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
One Identity's support is great. I would rate them a nine out of ten.
Read full review of One Identity Active Roles »
Raj Kumar.
IAM consultant at Wipro Limited
Currently, we are using the vendor's premium support due to a post-upgrade challenge. During this upgrade, our Active...
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RiyasAbdulkhader
Security Consultant at a financial services firm
We subscribe to premium support from Dell IBM. It's pretty good but can take a while to respond with a solution,...
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Samir Abu Tahoun
Chief Executive Officer at SMT
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
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Charles Essien
Back End Developer at DC Smarter
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
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Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
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Ben Ruset
Senior Director of Infrastructure at Whip Media
I've found that when I open a support case, I typically receive a response within a few hours, and the support team...
Read full review of OneLogin by One Identity »
SameerPalav
Managing Director at Amal it
The technical support is responsive and helpful.
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Anonymous User
Works
Our experience with technical support has been extremely good.
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Reviewer235911
Product Specialist at a retailer
I haven't used the technical support yet.
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Anonymous User
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
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Miska Siirto
Lead Solution Architect at Tieto Sweden AB
I've been happy with the technical support. When I previously worked in another company implementing One Identity...
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Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Shashank Rawat
Consultant at a manufacturing company
We are not using their Premier Support, but I am okay with the vendor's regular support. But if the product is...
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Carlos Tum
IT Consultant at 4 Rivers GmbH
We use their standard support. They are nice and they are always on the edge, helping us. It's great support.
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Anonymous User
Senior Cyber Security Architect at a tech vendor
I rate One Identity support 10 out of 10. Customer service and support are fantastic. The support team is very...
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Marc Hotescheck
IT Architect at a tech services company
One Identity support has been fine. We always have good, professional feedback and solutions, and the communication...
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Anonymous User
Manager Engineering at a comms service provider
We had premium support initially, but we don't require that now. We didn't encounter any critical issues. We are...
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Anonymous User
Technical Consultant at a tech services company
As a partner, we have access to a higher level of support, either gold or platinum. The support experience is...
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Anonymous User
IT and Information Security Manager at a financial services firm
We use their regular support. Could be rate 7 or 8 out of ten.
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Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
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Anonymous User
Systems Specialist at a financial services firm
We have only used technical support through our partner/consultant company. We haven't been in direct contact with...
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Mohanned Wael
Solution Consultant at Quest Egypt Software
We have used their regular support, not the premier support. When we have any problems related to it, we open a...
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Anonymous User
Principal Consultant at a computer software company
I believe the support model could be better.
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Ebrahim Khosravi
Professional Service Manager at a financial services firm
At present, because of the sanction department for technology in Iran, we cannot use the direct customer support....
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Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
I use their regular support because their premium support is useless to me. Their support, in general, is useless...
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Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
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Anonymous User
Senior Solution Consultant at a tech services company
Technical support replies really promptly. The support team is very experienced and focused on the product. On the...
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Review 1 of 30

Technical Support

No Data Available

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