Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 526 reviews.

Sample Customers

Safeguard by One Identity

Cavium

Privileged Access Suite for Unix by One Identity

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

Identity Manager by One Identity

92 reviews

OneLogin by One Identity

91 reviews

Active Roles by One Identity

73 reviews

Top Industries

No Data Available

Outsourcing Company

21%

Financial Services Firm

Computer Software Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Puru Solanki ( ITIL. CISM , CCSP )
IT Head at Citadel Global
Active Roles by One Identity is our main solution for simplifying and automating user account management in our...
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Amit Rathod
Senior Analyst - IDAM at Toll Holdings Limited
My use case for OneLogin has many uses including SSO, desktop SSO, multi-factor authentication, advanced directory...
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Neha Chhangani
Business Analyst at a startup based organization
Our main use case for One Identity Manager is centralized identity life cycle management. We use it to automate user...
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Mahesh Malve
Senior Business Development Associate at DigitalTrack Solutions ind pvt ltd
One Identity Password Manager has been used in our organization for approximately one to 1.5 years in an expertise...
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AmitRathod
Senior Analyst at Toll Holdings Limited
OneLogin Customer Identity has multiple use cases. I deployed this customer identity platform for about one and a...
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Review 1 of 5

Customer Service

No Data Available

Satyamkumar Prajapati
Technical Writer at Mphasis
Customer support is good.
Read full review of OneLogin by One Identity »
Lalit Wagh
Machine Learning Engineer at a consultancy
OneLogin support effectively maintains standard operations, while their enterprise tier engineering depth fosters...
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Himanshu Gawai
Sales specialist at Infobahn Technical Solution Pvt Ltd
Support for One Identity Active Roles is generally good. We have a positive experience with response time and...
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Neha Chhangani
Business Analyst at a startup based organization
I had a really good experience with customer support. It can be helpful and knowledgeable, especially when working...
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Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
I have not contacted the technical support or customer support for OneLogin by One Identity directly, nor have I...
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Harjoth Sudan
Vertical Head - Ai talent Solutions at a government
The customer support for Identity Manager by One Identity is good, and I would rate it nine out of ten.
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Naresh Sonawane
Security Operation Consultant at SecurView
I use the regular support for One Identity Safeguard. I rate support from 1 to 10 overall as 9 because compared to...
Read full review of Safeguard by One Identity »
Hicham Barnoussi
Managing Partner at Smpl ID
I rate the technical support a six out of ten. The technical support of One Identity depends on the case. If it is...
Read full review of Privileged Access Suite for Unix by One Identity »
Bhavesh Jha
Technical Support Executive at Digitaltrack
The customer support team for One Identity Manager provides a great experience. They resolve any technical issues...
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Huzaifa Abbas
Information Technology Support Engineer at Motive
I did not feel the need to contact technical support. Everything was straightforward. Everything went well, and I...
Read full review of OneLogin by One Identity »
Neera Jain
Team Lead, Technical & Enterprise Directory Services Vita Program at AIS Network
One Identity's support is great. I would rate them a nine out of ten.
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Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of Safeguard by One Identity »
Anonymous User
IT Systems Manager at a insurance company
Support has always been responsive and helpful.
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Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
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Stephen Fleming-Unger
Security Consultant at Controlware GmbH
The technical support is tremendous. For large projects, we have had some challenges, but we were never left alone by...
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Anonymous User
enterprise it architect at a financial services firm
We use their premier support. That has differed over the eight years. At the start, it certainly did add a lot of...
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Anonymous User
Consultant at a computer software company
One Identity Manager's customer support is good. Response times average four to five days, sometimes extending to six...
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Anonymous User
Senior identity and security specialist at a pharma/biotech company
I use their regular support because their premium support is useless to me. Their support, in general, is useless...
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Srivalli Sristla
IAM Engineering Manager at a construction company
We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us...
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Matt Thomson
Principal Consultant at CyberCX
Technical support was good, for the most part, especially when the local support team understood our level of...
Read full review of Identity Manager by One Identity »
Anonymous User
Service Delivery Manager For Information Security at a financial services firm
Customer support for One Identity Active Roles is good and we have never had to raise an issue with customer support...
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Jajati Roul
Supervisor, Country For & American Countries (Europe, Turkey, South) at Mitra SK Private
One Identity Manager has very supportive and responsive customer support. The customer support team is very...
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Anonymous User
Managing Director at a consultancy
There are different support tiers, some with 24/7 support and a dedicated technical account manager. If you have...
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MartinSirotnak
IT Manager at INTERNATIONAL SCHOOL OF STAVANGER PARENT ASSOCIATION
I don't know how the technical support that OneLogin provides is now. The last time I used their support was four...
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Vp841f
VP at a healthcare company
The technical support lacks the knowledge on custom deployments. They have good knowledge on the base product, but...
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Tadej Grebensek
IT Engineer at Gorenje Vertriebs GmbH
I haven't had much contact with the solution's tech support. My partner contacts them.
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Anonymous User
Consultant at a computer software company
I interact with OneLogin's support team for our clients, and it was a good experience overall. One Identity support...
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Anonymous User
Founder at a marketing services firm
I've contacted the technical support team for One Identity Manager multiple times. Sometimes support is excellent,...
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Florin Baciu
Identity & Access Management Solution Architect (IAM) at UNIQA GSC Slovakia
One Identity Manager's customer support is satisfactory, as they provide us support every time we open an incident or...
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Anonymous User
IT Specialist at a tech services company
We use regular support. The response times are too long. Sometimes it could take days.
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Review 1 of 30

Technical Support

No Data Available

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