Compare MasterSAM vs One Identity

MasterSAM

One Identity

Based on 229 reviews.

Sample Customers

One Identity Safeguard

Cavium

One Identity Privileged Access Suite for Unix

University of East Anglia, nForce Secure, dunnhumby

Popular Solutions

One Identity Manager

66 reviews

One Identity Safeguard

14 reviews

One Identity Active Roles

10 reviews

Top Industries

No Data Available

Computer Software Company

16%

Financial Services Firm

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
My use case is for task automation, such as user provisioning, deprovisioning, delegation provisioning, and rights...
Read full review of One Identity Active Roles »
Stefano Maffei
Senior Cyber Security Manager at Business Integration Partners
In my company, we use the solution's dictionary rule to see the availability of passwords or for the integration to...
Read full review of One Identity Password Manager »
Anonymous User
Senior identity and security specialist at a pharma/biotech company
It is mainly an identity governance tool. It is being used to collect, for example, any new employee records or...
Read full review of One Identity Manager »
Anonymous User
Team Lead / Consultant at a computer software company
We are using it internally because I work in a consultancy company. I use it both for our internal privileged...
Read full review of One Identity Safeguard »
Anonymous User
Junior Security Consultant at a computer software company
We used single sign-on, multifactor authentication, lifecycle management, and connectors.
Read full review of OneLogin by One Identity »

Review 1 of 5

Customer Service

No Data Available

SanjayKumar13
Cyber security lead at a tech vendor
The customer service and support are poor. They need more support staff to stand out in the market. I don't think...
Read full review of One Identity Password Manager »
Yehuda Fabian
System Administrator at a healthcare company
My experience with technical support from One Identity has been good. I am mostly satisfied, although response times...
Read full review of One Identity Password Manager »
Darius Radford.
Managing Partner at Knightswatch Cyber
I haven't had issues with support so far. We do not use the vendor's premier support.
Read full review of One Identity Safeguard »
Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
Dan Reeve
Manager, Information Technology at a hospitality company
The technical support team is responsive. They are good. I would rate the technical support and eight out of ten.
Read full review of OneLogin by One Identity »
MiskaSiirto
Lead Solutions Architect at Tieto Sweden AB
I rate One Identity support nine out of 10. It's good most of the time. As a long-term partner, we don't create...
Read full review of One Identity Manager »
Mahfoudh Bousaidi
Network & Security Engineer at Onetechpro dz
I had an issue about a week ago because we were migrating from an old VM to a new one. I opened a ticket, and they...
Read full review of One Identity Safeguard »
Grzegorz Kosela
solution architect/ engineer at APEX.IT Sp. z o.o.
I rate One Identity support nine out of 10. Most of our customers use One Identity's premier support. The main...
Read full review of One Identity Manager »
Charles Essien
Solutions Architect at a tech services company
I rate One Identity support six out of 10. They have bad support. Sometimes, they're fast, and sometimes not. They...
Read full review of One Identity Manager »
Samir Abu Tahoun
Chief Executive Officer at SMT
If One Identity Password Manager was providing good support I would not have as many complaints as I am. We are a...
Read full review of One Identity Password Manager »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of One Identity Manager »
Srivalli Sristla
IAM Engineering Manager at a construction company
We work directly with support. They are very prompt. I would rate them as eight or nine out of 10. They will help us...
Read full review of One Identity Manager »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The only advantage of their Premier Support is that you have an agent from the vendor assigned to your account,...
Read full review of One Identity Manager »
Anonymous User
Solution Architect at a tech services company
It is excellent. Quick and useful answers. They also have a large community portal where you can find a lot of...
Read full review of One Identity Active Roles »
Anonymous User
Principal Consultant at a tech services company
Customer Service: Customer Service has been excellent and professional. Technical Support: Technical Support has been...
Read full review of OneLogin by One Identity »
Anonymous User
Chief Technology Officer & Solution Architect at a tech services company
I give technical support a 4.5/5.
Read full review of One Identity Safeguard »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of One Identity Safeguard »
Anonymous User
Network Analyst at a government
The product itself is fine and works well. I've had a difficult time getting it to cooperate with Azure in the cloud...
Read full review of One Identity Active Roles »
Anonymous User
Technical Consultant at a tech services company
As a partner, we have access to a higher level of support, either gold or platinum. The support experience is...
Read full review of One Identity Manager »
Anonymous User
Manager Global Identity & Access Management at a healthcare company
We used a partner. So, we don't use the support service directly from One Identity. All the support that we need is...
Read full review of One Identity Manager »
Ebrahim Khosravi
Professional Service Manager at a financial services firm
At present, because of the sanction department for technology in Iran, we cannot use the direct customer support....
Read full review of One Identity Safeguard »
Telaprolu
Software Developer at a insurance company
The biggest value of having premium tech support with One Identity Manager is the quick and efficient resolution of...
Read full review of One Identity Manager »
Vp841f
VP at a healthcare company
The technical support lacks the knowledge on custom deployments. They have good knowledge on the base product, but...
Read full review of One Identity Manager »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
The technical support is good, but we receive a quick response. However, their knowledge and information are...
Read full review of One Identity Defender »
HatemAly
Presales Engineer at 1D Consulting
We rarely use their support. The support that the vendor provides has improved recently, but the documentation lacks...
Read full review of One Identity Manager »
MrOak
Senior System Administrator at a manufacturing company
Technical support is usually great.
Read full review of One Identity Manager »
Anonymous User
Founder at a consultancy
One Identity Manager's technical support is pretty good.
Read full review of One Identity Manager »
Anonymous User
IT Business Process Specialist at a manufacturing company
The technical support is non-existent. It is not worth talking about.
Read full review of One Identity Manager »
Anonymous User
Senior Consultant at a tech vendor
Support for One Identity Safeguard could be improved because sometimes the support team doesn't have an answer or...
Read full review of One Identity Safeguard »
Nick Turner
Systems Administrator at a university
They are quick to acknowledge a call or case, possibly due to SLA requirements. Overall, it is a hit-and-miss....
Read full review of One Identity Safeguard »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.