Compare Intuit vs NetSuite

Intuit

Based on 54 reviews.

NetSuite

Based on 59 reviews.

Latest Research

Buyer's Guide

NetSuite ERP vs. QuickBooks

December 2025

NetSuite ERP vs. QuickBooks

Updated: December 2025

Buyer's Guide

NetSuite ERP vs. QuickBooks

December 2025

QuickBooks vs. NetSuite ERP

Updated: December 2025

Sample Customers

MailChimp

The Atlantic, WNYC, Sierra Nevada, New York Times

Mandrill

SoundCloud, Envato, Trello

QuickBooks

West Egg

NetSuite ERP

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators

Popular Solutions

0 reviews

4 reviews

0 reviews

6 reviews

3 reviews

1 reviews

Top Industries

Computer Software Company

10%

Outsourcing Company

Financial Services Firm

Comms Service Provider

Computer Software Company

13%

Manufacturing Company

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director

Read full review of Mandrill »

Review 1 of 1

Antonio Lira
Territory Manager LATAM at a tech vendor
In the past, I was implementing SAP R3, JD Edwards, VAN, X3, X7, and ProdStar Two. PeopleSoft One was also used, but...
Read full review of NetSuite OneWorld »
Greg Jacob
Executive Consultant at a recruiting/HR firm
We use NetSuite CRM+ in our environment to document sales activities. We can create and manage accounts, track...
Read full review of NetSuite CRM+ »
Antonio Lira
Territory Manager LATAM at a tech vendor
I have a lot of use cases for this solution, but my main use is for key performance indicators. We use embedded BI in...
Read full review of NetSuite Business Intelligence »
Sowmya Manda
Sr Analyst
I worked on NetSuite ERP, which is a REST interface. In Workato, we have to integrate only REST, so I have knowledge...
Read full review of NetSuite ERP »
Anonymous User
Director of eCommerce at a tech company

Read full review of Venda [EOL] »

Review 1 of 5

Customer Service

Isha Shah
Finance Associate at a consultancy
I have not escalated any questions to customer service or technical support teams regarding QuickBooks.
Read full review of QuickBooks »
LuisYndigoyen
Senior Product Manager at a tech vendor
We've never had contact with technical support.
Read full review of MailChimp »
Babawale Awojinrin
IT Operations Manager at a retailer
The Customer support neither gives a callback nor assigns account managers for Africa.
Read full review of QuickBooks »
Ashfaq Muhammad
Remote Bookkeeper / Accountant at a non-tech company
It provides effective customer support. I would rate it seven out of ten.
Read full review of QuickBooks »
Sushil Bhau
Technical Lead at a tech vendor
We are not authorized to reach out directly to Intuit regarding QuickBooks. We have a separate partner team in our...
Read full review of QuickBooks »
Dana Bakker
Director of Finance at a individual & family service
The solution's technical support really has anyone specifically assigned to deal with a user's issue, because of...
Read full review of QuickBooks »
Anonymous User
Marketing Coordinator at a tech services company
I haven´t been in touch with MailChimp, and I haven´t had the need.
Read full review of MailChimp »
R. Michael O'Hanlan
QuickBooks ProAdvisor at a consultancy
I rate them 11 out of 10. One of the reasons I stay involved in this product as a ProAdvisor is because I can rely on...
Read full review of QuickBooks »
Anonymous User
Co-founder, Web developer at a media company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of MailChimp »
Anonymous User
Technology Adviser at a manufacturing company
Not timely, but somewhat effective when on paid plans.
Read full review of MailChimp »
Anonymous User
VP of Marketing at a computer software company
Customer Service: I can't recall ever having to contact customer service in my 9+ years. The online guides and forums...
Read full review of MailChimp »
Kirit I. Desai
Consultant at a comms service provider
Their documentation is great. It explains why I haven't encountered the need to contact their customer service and...
Read full review of QuickBooks »
Anonymous User
Project Manager at a tech services company
We have not made use of technical support.
Read full review of MailChimp »
LisaSwan
President
Intuit has some phone and email customer support, but it relies on its online community support center for asking and...
Read full review of QuickBooks »
Anonymous User
Secretary at a transportation company
Customer Service: Emails are answered timely and follow-up is always good. They have a great site and a blog where...
Read full review of MailChimp »
Anonymous User
Webmaster
Customer Service: Service is great! I have had some questions about mailings and I used the chat feature. I was...
Read full review of MailChimp »
Anonymous User
Digital Marketing Specialist at a non-profit
Their technical support is excellent. I found an answer to most of my questions by consulting their knowledge base,...
Read full review of MailChimp »
Anonymous User
Emarketing Specialist at a printing company
Customer Service: Customer service of this product is excellent. Technical Support: Tech support is great and they...
Read full review of MailChimp »
Anonymous User
Managing Partner at a tech services company
I have not used their support.
Read full review of QuickBooks »
Anonymous User
Client Services at a marketing services firm
Customer Service: 10/10. Technical Support: 10/10 - I LOVE the chat support.
Read full review of MailChimp »
Max Rubin
CFO
I would rate technical support a seven. They have good technical support, but sometimes you don't get the right...
Read full review of QuickBooks »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at a consultancy
Technical support for this solution is very easy to contact. They have chat, email, phone, and remote services...
Read full review of QuickBooks »
Anonymous User
Executive Director at a non-profit
The chat room support is very responsive.
Read full review of MailChimp »
Anonymous User
Owner & Chief Marketing Officer
Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate....
Read full review of MailChimp »
Anonymous User
Independent Consultant at a tech consulting company
Customer Service: Poor. When they have shut off our ability to send mail, there is no email sent to us. Therefore, we...
Read full review of MailChimp »
Anonymous User
Senior Account Officer at a outsourcing company
I have not communicated with QuickBooks technical support as of now.
Read full review of QuickBooks »
Anonymous User
Senior Business Analyst at a financial services firm
It's very good.
Read full review of Mandrill »
Anonymous User
Sr. Business Analyst at a marketing services firm
Customer Service: 9/10. Technical Support: 10/10.
Read full review of MailChimp »
Moses Wambugu
GUIDER at a tech services company
Slow when it comes to solving problems.
Read full review of QuickBooks »
Anonymous User
Project Manager - Digital Marketing at a consultancy
Customer Service: It is self service and they have very little support. However, they do have a lot of FAQ's you can...
Read full review of MailChimp »

Review 1 of 30

Veerender Kumar
Product Owner at a tech services company
The technical support is very good. We also have local support here in India.
Read full review of NetSuite OneWorld »
Venkat Sudni
Solution Architect at a manufacturing company
I rate NetSuite support eight out of 10.
Read full review of NetSuite ERP »
Haggit Russo
Finance Positions at a pharma/biotech company
The internal NetSuite technical support is not great, and I would rate it as a five out of ten. For better support, I...
Read full review of NetSuite ERP »
Antonio Lira
Territory Manager LATAM at a tech vendor
I give them a ten out of ten. Their response is very fast, regardless of the language used, like Spanish, French, or...
Read full review of NetSuite OneWorld »
SudhakarJha
Senior Manager & Architect - Enterprise Solutions & CoE (Innovation & Digital Transformation) at a tech services company
They have pretty good support.
Read full review of NetSuite ERP »
Juan Carlos Escobar Gama
Director TIC's - CMC chairman at a non-profit
At the moment, we don't have direct support for Oracle NetSuite. Instead, we are working with a third party who is an...
Read full review of NetSuite ERP »
Antonio Lira
Territory Manager LATAM at a tech vendor
I think the NetSuite support is one of the best I've ever had.
Read full review of NetSuite Business Intelligence »
Hubert Wentzel
Principle Consultant at a computer software company
I would rate their technical support from one to ten as a three. You are placed in a mailbox support system that is...
Read full review of NetSuite ERP »
Antonio Lira
Territory Manager LATAM at a tech vendor
Customer Service: The service level with NetSuite is contract-based, some customers who contract the services...
Read full review of NetSuite OneWorld »
Anonymous User
Software Engineer at a tech services company
The technical support is excellent.
Read full review of NetSuite ERP »
Anonymous User
CIO at a engineering company
We work through a partner, so there's a filter. We've encountered responsiveness issues in the past, especially with...
Read full review of NetSuite OneWorld »
John Herndon
Sr Manager Revenue and Taxation at a consultancy
I would rate NetSuite ERP's technical support a nine, on a scale from one to 10, with one being the worst and 10...
Read full review of NetSuite ERP »
Anonymous User
NetSuite Consultant at a tech services company
Overall, the technical support is pretty good. In almost all cases, even if they’re unable to resolve the issue, they...
Read full review of NetSuite ERP »
Anonymous User
Chief Operating Officer at a tech services company
Technical support is excellent.
Read full review of NetSuite ERP »
Anonymous User
Netsuite ERP Consultant at a tech services company
Technical support is excellent.
Read full review of NetSuite ERP »
Anonymous User
NetSuite Administrator and DBA at a marketing services firm
Tech support is very good. If the support rep does not know the answer, they are very quick to escalate to the right...
Read full review of NetSuite OneWorld »
Adam Alalouf
Director of Information Systems at a energy/utilities company
Technical support is average to good.
Read full review of NetSuite OneWorld »
Anonymous User
Senior Information Technology Manager at a mining and metals company
I was satisfied with the support.
Read full review of NetSuite ERP »
RobertWolf
President & Chief Solution Officer at a tech services company
Early on, the response was critical. There are those bugs or fixes that they'll get to that aren't impacting your...
Read full review of NetSuite ERP »
Mustafa Chaudhry
Consultant
I use SuiteAnswers to receive all the answers to my problems. I've never had to call NetSuite for support.
Read full review of NetSuite OneWorld »
Shivali Ahuja
Netsuite Specialist at a recreational facilities/services company
The technical support rating can be defined as per the support taken. This can be Silver, Gold, or Platinum. If you...
Read full review of NetSuite ERP »
Anonymous User
Consultant / Cloud CRM and ERP solution provider at a tech services company
The technical support is very good.
Read full review of NetSuite ERP »
Harry Paulison
VP of Operations at a manufacturing company
I would say technical support is very good. We didn't use it that much due to the fact that we used our integration...
Read full review of NetSuite OneWorld »
Walid Ali
Senior Engineer at a insurance company
The technical support is very good. I would rate them as a nine out of ten.
Read full review of NetSuite ERP »
Anonymous User
Principal Consultant at a consultancy
We work in a cost-controlled environment and hence use authorized NetSuite support from India. The team provided us...
Read full review of NetSuite ERP »
Kandiss Schulz
Director of Finance at a construction company
I would rate technical support as a six to seven out of 10.
Read full review of NetSuite OneWorld »
Tim
Owner at a tech services company
I don't have any issues with technical support. It depends on getting the right person. They could improve by...
Read full review of NetSuite ERP »
Anonymous User
Functional Consultant at a tech services company
I would give the technical support a 6/10 rating.
Read full review of NetSuite ERP »
Douglas Blumhardt
Managing Consultant at a tech services company
Technical support is very weak. That's because, once again, they've hired a bunch of kids. They've got kids behind...
Read full review of NetSuite ERP »
Anonymous User
Customer Solution Executive at a tech services company
The technical support for this solution is not the best, because it's very, very hard to get a hold of someone who is...
Read full review of NetSuite CRM+ »

Review 1 of 30

Technical Support

No Data Available

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