Compare Intuit vs NetSuite

Intuit

Based on 51 reviews.

NetSuite

Based on 58 reviews.

Latest Research

Buyer's Guide

NetSuite ERP vs. QuickBooks

September 2025

NetSuite ERP vs. QuickBooks

Updated: September 2025

Buyer's Guide

NetSuite ERP vs. QuickBooks

September 2025

QuickBooks vs. NetSuite ERP

Updated: September 2025

Sample Customers

MailChimp

The Atlantic, WNYC, Sierra Nevada, New York Times

Mandrill

SoundCloud, Envato, Trello

QuickBooks

West Egg

NetSuite ERP

2Pure, Accuvant, Actian, Adtegrity, Advantage Sign Supply, All-Safe Pool Safety Products, Alton Lane, AMC Liquidators

Popular Solutions

1 reviews

2 reviews

0 reviews

6 reviews

3 reviews

1 reviews

Top Industries

Computer Software Company

17%

Comms Service Provider

Construction Company

Educational Organization

Computer Software Company

13%

Manufacturing Company

Retailer

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mike Myher
Director, Administration at a retailer
Our main use case is for distribution. We primarily work in the field of distribution.
Read full review of QuickBooks »
Anonymous User
Director

Read full review of Mandrill »

Review 1 of 2

Antonio Lira
Territory Manager LATAM at LeaseWeb
In the past, I was implementing SAP R3, JD Edwards, VAN, X3, X7, and ProdStar Two. PeopleSoft One was also used, but...
Read full review of NetSuite OneWorld »
Greg Jacob
Executive Consultant at Gemini Solutions Group
We use NetSuite CRM+ in our environment to document sales activities. We can create and manage accounts, track...
Read full review of NetSuite CRM+ »
Antonio Lira
Territory Manager LATAM at LeaseWeb
I have a lot of use cases for this solution, but my main use is for key performance indicators. We use embedded BI in...
Read full review of NetSuite Business Intelligence »
Sowmya Manda
Sr Analyst at Freelance
I worked on NetSuite ERP, which is a REST interface. In Workato, we have to integrate only REST, so I have knowledge...
Read full review of NetSuite ERP »
Anonymous User
Director of eCommerce at a tech company

Read full review of Venda [EOL] »

Review 1 of 5

Customer Service

Dana Bakker
Director of Finance at Nourishing Hope
The solution's technical support really has anyone specifically assigned to deal with a user's issue, because of...
Read full review of QuickBooks »
Ashfaq Muhammad
Remote Bookkeeper / Accountant at Freelance
It provides effective customer support. I would rate it seven out of ten.
Read full review of QuickBooks »
LuisYndigoyen
Senior Product Manager at Momento
We've never had contact with technical support.
Read full review of MailChimp »
MichaelFox
Sage Intacct Implementation Specialist at Maner Solutions
If you want to talk to someone or a QuickBooks expert and actually get some meaningful information, you have to...
Read full review of QuickBooks »
LisaSwan
President
Intuit has some phone and email customer support, but it relies on its online community support center for asking and...
Read full review of QuickBooks »
Liz Hardwick
Partner/Owner, Trainer and Speaker at DigiEnable
Customer Service: The customer service that I've interacted with has been clear and quick to respond. There are also...
Read full review of MailChimp »
Anonymous User
VP of Marketing at Amenity Analytics
Customer Service: I can't recall ever having to contact customer service in my 9+ years. The online guides and forums...
Read full review of MailChimp »
Moses Wambugu
GUIDER at ONLINE TRAINING AND EARNINGS
Slow when it comes to solving problems.
Read full review of QuickBooks »
Anonymous User
Co-founder, Web developer at a media company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of MailChimp »
Anonymous User
Owner
Customer Service: Very good. Technical Support: Very good.
Read full review of MailChimp »
Anonymous User
Purchasing Analyst
Very good support, though they are hard to understand sometimes. They all work in India/Pakistan and it is in the...
Read full review of QuickBooks »
Anonymous User
Blog Manager at a tech company
Technical support for the paid version is good, I'm not sure they have technical support for the unpaid version...
Read full review of MailChimp »
Anonymous User
Owner & Chief Marketing Officer
Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate....
Read full review of MailChimp »
Anonymous User
Client Services at a marketing services firm
Customer Service: 10/10. Technical Support: 10/10 - I LOVE the chat support.
Read full review of MailChimp »
Kirit I. Desai
Consultant at a comms service provider
Their documentation is great. It explains why I haven't encountered the need to contact their customer service and...
Read full review of QuickBooks »
Anonymous User
Webmaster
Customer Service: Service is great! I have had some questions about mailings and I used the chat feature. I was...
Read full review of MailChimp »
R. Michael O'Hanlan
QuickBooks ProAdvisor at a consultancy
I rate them 11 out of 10. One of the reasons I stay involved in this product as a ProAdvisor is because I can rely on...
Read full review of QuickBooks »
Anonymous User
Sr. Business Analyst at a marketing services firm
Customer Service: 9/10. Technical Support: 10/10.
Read full review of MailChimp »
Anonymous User
Project Manager - Digital Marketing at a consultancy
Customer Service: It is self service and they have very little support. However, they do have a lot of FAQ's you can...
Read full review of MailChimp »
Anonymous User
Secretary at Lake Erie Logistics, LLC
Customer Service: Emails are answered timely and follow-up is always good. They have a great site and a blog where...
Read full review of MailChimp »
Anonymous User
Project Manager at a tech services company
We have not made use of technical support.
Read full review of MailChimp »
Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
Technical support for this solution is very easy to contact. They have chat, email, phone, and remote services...
Read full review of QuickBooks »
Anonymous User
Emarketing Specialist at a printing company
Customer Service: Customer service of this product is excellent. Technical Support: Tech support is great and they...
Read full review of MailChimp »
Anonymous User
Executive Director at TiE NY
The chat room support is very responsive.
Read full review of MailChimp »
Anonymous User
VP Finance and Business Intelligence at a tech services company
I found it a bit tough to get in touch with technical support.
Read full review of QuickBooks »
Anonymous User
Senior Business Analyst at a financial services firm
It's very good.
Read full review of Mandrill »
Anonymous User
Independent Consultant at a tech consulting company
Customer Service: Poor. When they have shut off our ability to send mail, there is no email sent to us. Therefore, we...
Read full review of MailChimp »
Max Rubin
CFO at Make The Switch
I would rate technical support a seven. They have good technical support, but sometimes you don't get the right...
Read full review of QuickBooks »
Anonymous User
Responsable de Comunicación y Marketing at a tech services company
Customer Service: I haven't had to use it. Technical Support: I haven't had to use it.
Read full review of MailChimp »
Anonymous User
Managing Member at Christiano Ferraro Consultancy, LLC
Customer Service: No phone, but chat person was good, prompt and intelligent. Technical Support: Same as above.
Read full review of MailChimp »

Review 1 of 30

SudhakarJha
Senior Manager & Architect - Enterprise Solutions & CoE (Innovation & Digital Transformation) at Nsight inc
They have pretty good support.
Read full review of NetSuite ERP »
Antonio Lira
Territory Manager LATAM at LeaseWeb
I give them a ten out of ten. Their response is very fast, regardless of the language used, like Spanish, French, or...
Read full review of NetSuite OneWorld »
Suryansh Kaushal
Software Developer at Techasoft Pvt Ltd.
For the support of NetSuite ERP, I find that you have to buy it to get fast responses. Otherwise, they're usually so-so.
Read full review of NetSuite ERP »
Mohammed Shakir Ibrahim
Regional Sales Head at Inspirria Cloudtech
Technical support is provided by Oracle and can be purchased from a vendor or partner. Additionally, when we sign up...
Read full review of NetSuite ERP »
Venkat Sudni
Solution Architect at a manufacturing company
I rate NetSuite support eight out of 10.
Read full review of NetSuite CRM+ »
Veerender Kumar
Product Owner at Software Technology
The technical support is very good. We also have local support here in India.
Read full review of NetSuite OneWorld »
GirirajInja
Head of IT operations at Karma technologies
My personal experience with NetSuite ERP support has been very good, so I'm rating support an eight out of ten.
Read full review of NetSuite ERP »
Antonio Lira
Territory Manager LATAM at LeaseWeb
I think the NetSuite support is one of the best I've ever had.
Read full review of NetSuite Business Intelligence »
John Cirocco
Senior NetSuite Administrator at Storyteller Overland
The technical support for NetSuite OneWorld is excellent because you have many options, support-wise. There's phone...
Read full review of NetSuite OneWorld »
Venkat Sudni
Solution Architect at a manufacturing company
I rate NetSuite support eight out of 10.
Read full review of NetSuite ERP »
Mohit V
Consultant at RDM Tech Solutions
The NetSuite OneWorld support team is excellent and easy to contact. Support is available over the phone, by email,...
Read full review of NetSuite OneWorld »
Gene Hammons, MBA
Director at a consultancy
Good support even when issues are user training related
Read full review of NetSuite OneWorld »
John Herndon
Sr Manager Revenue and Taxation at a consultancy
I would rate NetSuite ERP's technical support a nine, on a scale from one to 10, with one being the worst and 10...
Read full review of NetSuite ERP »
Harry Paulison
VP of Operations at a manufacturing company
I would say technical support is very good. We didn't use it that much due to the fact that we used our integration...
Read full review of NetSuite OneWorld »
Gene Hammons
Director at ProfitFromERP
One of the things I like is that when I get a new client, there are so many videos and training opportunities. I try...
Read full review of NetSuite ERP »
Mustafa Chaudhry
Consultant at Infervise
I use SuiteAnswers to receive all the answers to my problems. I've never had to call NetSuite for support.
Read full review of NetSuite OneWorld »
Josh Brox
NetSuite SuiteScript Developer/Boomi AtomSphere Developer at a tech vendor
NetSuite has a good technical support team. They are timely on case responses and replies. For each case submitted,...
Read full review of NetSuite ERP »
Anonymous User
Chief Operating Officer at a tech services company
Technical support is excellent.
Read full review of NetSuite ERP »
Adam Alalouf
Director of Information Systems at a energy/utilities company
Technical support is average to good.
Read full review of NetSuite OneWorld »
Anonymous User
Founder & CEO at a tech services company
Since we are also channel partners, we have the technical resources and the team. We manage that. Since we also have...
Read full review of NetSuite ERP »
Anonymous User
CIO at a engineering company
We work through a partner, so there's a filter. We've encountered responsiveness issues in the past, especially with...
Read full review of NetSuite OneWorld »
Walid Ali
Senior Engineer at Euro Consult Engineering Services
The technical support is very good. I would rate them as a nine out of ten.
Read full review of NetSuite ERP »
Kandiss Schulz
Director of Finance at a construction company
I would rate technical support as a six to seven out of 10.
Read full review of NetSuite OneWorld »
Anonymous User
Consultant / Cloud CRM and ERP solution provider at a tech services company
The technical support is very good.
Read full review of NetSuite ERP »
Anonymous User
Functional Consultant at a tech services company
I would give the technical support a 6/10 rating.
Read full review of NetSuite ERP »
Tim
Owner at Numex BV
I don't have any issues with technical support. It depends on getting the right person. They could improve by...
Read full review of NetSuite ERP »
Anonymous User
Business Analyst at a tech services company
I would give technical support a rating of 2.5/5.
Read full review of NetSuite ERP »
Anonymous User
Customer Solution Executive at a tech services company
The technical support for this solution is not the best, because it's very, very hard to get a hold of someone who is...
Read full review of NetSuite CRM+ »
Maliwan Laohakanniyom
IT Manager at a media company
The technical support is okay but they are not quick to respond.
Read full review of NetSuite ERP »
Anonymous User
NetSuite Administrator and DBA at a marketing services firm
Tech support is very good. If the support rep does not know the answer, they are very quick to escalate to the right...
Read full review of NetSuite OneWorld »

Review 1 of 30

Technical Support

No Data Available

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