Compare Exabeam vs Rapid7

Exabeam

Based on 227 reviews.

Rapid7

Based on 207 reviews.

Latest Research

Buyer's Guide

LogRhythm SIEM vs. Rapid7 InsightIDR

August 2026

Rapid7 InsightIDR vs. LogRhythm SIEM

Updated: August 2026

Buyer's Guide

Exabeam vs. Rapid7 InsightIDR

August 2026

Rapid7 InsightIDR vs. Exabeam

Updated: August 2026

Buyer's Guide

NetFort LANGuardian vs. NetMon

September 2026

NetFort LANGuardian vs. NetMon

Updated: September 2026

Buyer's Guide

LogRhythm SIEM vs. Rapid7 InsightIDR

August 2026

LogRhythm SIEM vs. Rapid7 InsightIDR

Updated: August 2026

Buyer's Guide

LogRhythm SIEM vs. Rapid7 InsightOps

August 2026

LogRhythm SIEM vs. Rapid7 InsightOps

Updated: August 2026

Buyer's Guide

NetFort LANGuardian vs. NetMon

September 2026

NetMon vs. NetFort LANGuardian

Updated: September 2026

Sample Customers

LogRhythm SIEM

Macy's, NASA, Fujitsu, US Air Force, EY, Abbott, HD Supply, SAB Miller, UCLA, Raytheon, Amtrak, Cargill

Exabeam

Hulu, ADP, Safeway, BBCN Bank

NetMon

Sera-Brynn

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightOps

Trimble Navigation Limited

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Rapid7 InsightConnect

Starr Companies, Landmark Health

Popular Solutions

9 reviews

8 reviews

1 reviews

8 reviews

3 reviews

4 reviews

Top Industries

Construction Company

14%

Outsourcing Company

13%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venda E
Cloud Option Engineer at a tech vendor
My main use case for LogRhythm UEBA [EOL] is detecting insider threats and anomalous user behavior, and I rely on it...
Read full review of LogRhythm UEBA [EOL] »
AshishDubey
Product manager at Tata Communications Ltd
Right now, in our company's back-end, we use a platform from an MSSP that provides LogRhythm. Our site was initially...
Read full review of LogRhythm Axon [EOL] »
Rajin Sandira
Engineer Information Security at N-Able (Pvt) Ltd
Generally here in Sri Lanka, I recommend LogRhythm SIEM mainly to banks and large enterprise customers with multiple...
Read full review of LogRhythm SIEM »
Anonymous User
Enterprise Account Manager South at a outsourcing company
I have been using Exabeam Fusion SIEM for about a year because it is the newer cloud native based solution with user...
Read full review of Exabeam »
SumitRangari
Pan India IT Infrastructure Management / End-user Services at Tata Group
We have outsourced our SIEM solutions at the moment, and we are using it.We have been using LogRhythm in our...
Read full review of NetMon »

Review 1 of 5

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

Haitham AL-Sarmi
Information Security Analyst at a financial services firm
The solution has good technical support. I would rate the technical support from LogRhythm NextGen SIEM a four out of...
Read full review of LogRhythm SIEM »
MohamedKarram
SOC Manager at Infratech Co
The technical support depends on the technician you get. Some are good, but some aren't. We had multiple sessions...
Read full review of LogRhythm SIEM »
Nuki Agustino Wono
Senior Security Consultant at ITSEC Asia
LogRhythm had a strong presence in Indonesia between 2012 and 2014, with excellent support. From 2022 until now,...
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
We have to use tech support pretty regularly and it is sometimes not very good. We've had issues where we can't get...
Read full review of LogRhythm SIEM »
George Succar
Strategic Account Specialist at FITS Consulting
I haven't been in touch with technical support. The solution hasn't been implemented yet. I've mostly been acquiring...
Read full review of Exabeam »
Kashif Ali
Unit Head Titanium (Security Solution) at RapidCompute
We are in touch with their support. It's government support, and they're quite supportive, and they are quite...
Read full review of LogRhythm SIEM »
Anonymous User
Senior Security Analyst at a transportation company
I've had to engage LogRhythm technical support on many occasions. They've always been quick to respond and are very...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Officer, Network Analyst at a university
Their technical support is good. They are pretty quick at working with us. I would give them an eight out of ten. I...
Read full review of LogRhythm SIEM »
Timothy Sueck
Security Analyst at a financial services firm
Mostly very good. We have had some issues that have taken a long time to resolve, various technical issues that have...
Read full review of LogRhythm SIEM »
Anonymous User
Co-Founder, Director - Technology & Consulting at a tech services company
There are no issues with technical support.
Read full review of Exabeam »
Anonymous User
Information Security Analyst 2 at a non-profit
I've used LogRhythm tech support. I would rate it as very good, not excellent. For instance, we were trying to deal...
Read full review of LogRhythm SIEM »
Jason Gagnon
Senior Cyber Security Engineer at a individual & family service
I do more the architecting, engineering, and implementation, versus analysis. The only thing I would say in...
Read full review of LogRhythm SIEM »
Anonymous User
SOC Manager at a energy/utilities company
We have been using quite a lot of technical support. Every time we have any issues, we will create a ticket to...
Read full review of LogRhythm SIEM »
James Whistler
Security Administrator at a non-profit
The times I've used tech support, it's been really efficient. I've gotten responses usually within 24 hours.
Read full review of LogRhythm SIEM »
Ashlish Baria
Manager of Information Security at a financial services firm
I would rate the technical support as a nine out of ten. We have had some issues. Though overall, support has been...
Read full review of LogRhythm SIEM »
PH Chiu
Consultant at a tech services company
I have escalated issues to technical support and rate the assistance I received an eight out of ten.
Read full review of LogRhythm SIEM »
Anonymous User
Senior Info Security Specialist at a hospitality company
We've never had any problems. We have a few different platforms we run, for vulnerability management and the like....
Read full review of NetMon »
Anonymous User
Sec Eng at a financial services firm
There were a lot of support calls we went through, and they would tweak and change a few settings here and there....
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a financial services firm
I've been happy with the support in the initial setup. The support in our environment was well done. For any issues,...
Read full review of LogRhythm SIEM »
Anonymous User
Deputy Ciso at Temple University
Almost all the time things are handled in a proper way. We've had very good experience with technical support. On one...
Read full review of LogRhythm SIEM »
Anonymous User
Manager Of Cyber Security at a healthcare company
It is mostly good. We are not always able to reach the right person. We have had a couple of problems that were...
Read full review of LogRhythm SIEM »
Anonymous User
COO at a computer software company
I have been in contact with technical support and they're really great. There's always an engineer assigned to each...
Read full review of Exabeam »
Anonymous User
IT Specialist at a tech services company
I haven't needed to make contact with technical support.
Read full review of Exabeam »
Anonymous User
Senior Manager IT Security at Virginia Premier Health
I've used tech support. They're very helpful, very knowledgeable people who genuinely care about you and want to see...
Read full review of LogRhythm SIEM »
Moshiur Rahman Khan
CEO/Consultant at CIL
The technical support services are good.
Read full review of LogRhythm SIEM »
Anonymous User
Director Information Security at Vail Resorts
I have not used LogRhythm technical support.
Read full review of LogRhythm SIEM »
Anonymous User
IT Security Manager at a financial services firm
Customer Service: I'd rate customer service a 10/10. Technical Support: I'd rate technical support a 10/10.
Read full review of LogRhythm SIEM »
Anonymous User
SOC Analyst at PLS Financial
The product offers excellent service and technical sport. They're very prompt with getting back to our team...
Read full review of LogRhythm SIEM »
Anonymous User
Information Security Analyst at a non-profit
I have used tech support in the past and it is great. I definitely recommend tech support, we do go to the LogRhythm...
Read full review of LogRhythm SIEM »
Jack Callaghan
Senior Security Analyst at a financial services firm
I've found through the past two years they've had a few bumps because they've become so popular - I was in customer...
Read full review of LogRhythm SIEM »

Review 1 of 30

Prasanth Prasad
Chief Technology Officer at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Arun Babu
SOC analyst at a media company
The customer support provided by Rapid7 InsightCloudSec is pretty good. We receive enough support on time. In more...
Read full review of Rapid7 InsightCloudSec »
Oluwaseun Sonaike
Head, Networks And Security at First City Monument Bank Limited
The support is quite responsive. We often jump on calls for onboarding assets and custom configurations like log...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
For InsightVM the technical support from Rapid7 has been good. If we create a ticket, we get feedback. But right now,...
Read full review of Rapid7 AppSpider »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I rate their technical team 8.5 out of ten, which is pretty good.
Read full review of Rapid7 InsightIDR »
Mahmoud Elhamaymy
Professional services team lead at a tech services company
We have not opened any tickets, as we have not experienced any issues. Also, the free version does not offer support,...
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support team at Rapid7 is commendable and always available to assist, especially when configuring applications...
Read full review of Rapid7 InsightAppSec »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Anonymous User
Security Solution Engineer II at a security firm
They are responsive, but there is scope for improvement. I would rate them an eight out of ten.
Read full review of Rapid7 InsightIDR »
Al Sedghi
Chief Technology Officer at Globalnet Research Corporation
We have premium support and Rapid7 gives us a dedicated team and phone number so we can reach out whenever there is...
Read full review of Rapid7 InsightConnect »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Anonymous User
Soc Analyst at a manufacturing company
Customer support is quite good, which is why I think it is quite good.
Read full review of Rapid7 MDR »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Anonymous User
IT Security Analyst at a financial services firm
Their customer support is really bad. On a scale of 1 to 10 I would probably give it a 1.
Read full review of Rapid7 InsightVM »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Innocent Letlhogela
Junior systems engineer at a tech services company
I have not encountered any significant issues requiring external support for Rapid7 InsightCloudSec, but if such a...
Read full review of Rapid7 InsightCloudSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
We have two levels of support. They have a local presence and help us a lot although response times could be...
Read full review of Rapid7 InsightIDR »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
The technical support from Rapid7 MDR is adequate, rating approximately six out of ten. The lower tier support is not...
Read full review of Rapid7 MDR »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »

Review 1 of 30

Technical Support

No Data Available

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