Compare LogicMonitor vs SmartBear

LogicMonitor

Based on 35 reviews.

SmartBear

Based on 236 reviews.

Latest Research

Buyer's Guide

AlertSite vs. LogicMonitor

March 2026

AlertSite vs. LogicMonitor

Updated: March 2026

Buyer's Guide

AlertSite vs. LogicMonitor

March 2026

LogicMonitor vs. AlertSite

Updated: March 2026

Overview

Information Not Available

SmartBear Software is a software company which provides tools for software developers, quality assurance engineers and IT professionals. SmartBear Software is the unification of AutomatedQA, Eviware, the original Smart Bear Software and Pragmatic Software. Currently, SmartBear provides code review, automated testing, performance/load testing, API testing, performance profiling and development management tools. These include:

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

AlertSite

JetBlue, Payless ShoeSource, Hilton Inc., StubHub, Symantec, Newegg, Sapient, AstraZeneca, Dell, Quest Diagnostics

Popular Solutions

LogicMonitor

11 reviews

Unomaly

1 reviews

SmartBear TestComplete

6 reviews

ReadyAPI

4 reviews

ReadyAPI Test

0 reviews

Top Industries

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

Healthcare Company

Financial Services Firm

14%

Manufacturing Company

10%

Computer Software Company

University

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Manish Indupuri
senior DevOps engineer at a tech services company
SwaggerHub includes multiple tools such as Swagger Editor, Swagger UI, and Swagger Codegen. We use SwaggerHub mainly...
Read full review of SwaggerHub »
PrashanthKumar
Lead QA Engineer at Msys Technologies
My experience with Katalon Studio is that we used Katalon for one of our projects, and then I started leveraging...
Read full review of ReadyAPI »
AnandKrishnani
Manager in Quality and Processes at a transportation company
I use CucumberStudio as a test case repository. All of our test cases are stored there. It is also part of our test...
Read full review of CucumberStudio »
IsaacSamuel
Assistant Director at a consultancy
I have been working with the AlertSite product since 2019. Within our organization, specifically one service unit at...
Read full review of AlertSite »
Jyoti Mittal
Director - Quality Engineering at a financial services firm
I use it for test management within Jira.
Read full review of Zephyr Enterprise »

Review 1 of 5

Customer Service

John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Max Anderson
Sr. Systems Engineer at a financial services firm
Thankfully, I have not had to open many support tickets because the product mostly just works without issues. For the...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »

Review 1 of 30

Vijay Gaikwad
Technical Lead at a tech services company
I do not personally contact technical support. Another team member handled that aspect. We used to communicate with...
Read full review of ReadyAPI »
Coralia Popa
Software Architect at Waters Corporation
They are very supportive. They try to get a lot of feedback from our side. We actually couldn't provide that much...
Read full review of SwaggerHub »
SwaminathanSubramanian
Director/Enterprise Solutions Architect, Technology Advisor at Kyndryl
The support from SwaggerHub is decent yet not the best. The response time needs improvement as it takes a while to...
Read full review of SwaggerHub »
Mahendra Andhale
Test Manager at Happiest Minds Technologies
The community is strong and provides numerous answers to queries.
Read full review of ReadyAPI Performance »
Sowmya Somepalli
Senior Automation Engineer at a financial services firm
I think the support is good, but it's not immediate because we have many layers. If I have a question, I take it to a...
Read full review of ReadyAPI »
Anonymous User
Quality Assurance Engineer
Customer Service: Another one of the many reasons why I chose TestComplete. The level of customer service and...
Read full review of SmartBear TestComplete »
marketacumen
President at Market Acumen, Inc.
The few times that I have had to work with their customer support, they have been responsive and addressed issues...
Read full review of CrossBrowserTesting »
Haiping Gong
QA Automation Manager at a comms service provider
I have not used any customer service/tech support yet. I cannot provide more comments on that.
Read full review of SmartBear TestComplete »
Anonymous User
Middleware Technical Analyst at a comms service provider
To be honest, I've never had to contact technical support; I just Goggle the answers to any issues I experience. I've...
Read full review of ReadyAPI Test »
Anonymous User
Junior ASP/.Net Developer at a construction company
Customer Service: 8/10 - SmartBear representatives are surprisingly responsive, and they go out of their way to offer...
Read full review of SmartBear TestComplete »
Anonymous User
QA Head at a computer software company
Technical support could be better. The exact solutions we need should be provided in a more timely manner.
Read full review of SmartBear TestComplete »
Anonymous User
Senior Software Test Engineer
10 out of 10. They are very good in technical support.
Read full review of CucumberStudio »
William Brigham
Test Automation Specialist at a tech vendor
The level of technical support leaves a lot to be desired. The only way to get support is via email, therefore...
Read full review of SmartBear TestComplete »
Julio De Lima
Principal QA Engineer at Capco
Eight out of 10.
Read full review of SmartBear TestComplete »
Anonymous User
Test Automation Specialist at a tech services company
I just contacted them once. They responded very quickly, which is good, but the problem was on our side, so I cannot...
Read full review of SmartBear TestComplete »
Anonymous User
SDET at a consultancy
Support was good.
Read full review of ReadyAPI »
Anonymous User
QA Engineer at a tech vendor
I haven't tried it.
Read full review of CucumberStudio »
Vallalarasu Pandiyan
Test Architect at a tech services company
Technical support is very good. If you have a customer ID and you purchase the license, I think you will get a...
Read full review of ReadyAPI »
VishalPatil
Automation Architect at Cognizant
I found that there are lots of communities, so it's very easy to get help. You can go to the forum, and you can also...
Read full review of ReadyAPI Test »
Uday Kadamati
Senior Consultant
We never called tech support at all. Mostly, took care of everything in-house. We only rarely experienced any issues....
Read full review of ReadyAPI Test »
Anonymous User
Testing Tool Expert at a insurance company
Technical support for this solution is very good. The only problem is that we are in France, and the support is in...
Read full review of ReadyAPI »
Anonymous User
QA Automation Engineer
My experience with their technical support has been less than satisfactory, but all of my issues were resolved. Of...
Read full review of SmartBear TestComplete »
Anonymous User
Test Engineer III at a engineering company
The technical support is very good. Normally our issues are fixed within three months or if they are severe then by...
Read full review of ReadyAPI Test »
Anonymous User
QA Leader at a tech services company
I would say that if you are in any doubt, they can really count on the customer support team, they answer really fast...
Read full review of ReadyAPI Test »
Marc Medina
Test Automation Architect at Watronix Information Technology Ltd
I would rate my experience with tech support as 10 out of 10. I had two emails and two calls with tech support....
Read full review of SmartBear TestComplete »
Anonymous User
Quality Assurance Practice Leader
Customer Service can be slow to respond to electronic forms of communication and they do not have a way for a...
Read full review of SmartBear TestComplete »
Anonymous User
Software Developer at a retailer
Customer Service: We never needed customer service. Technical Support: We never needed technical support.
Read full review of SmartBear TestComplete »
Anonymous User
Software Engineer at a manufacturing company
Customer Service: I can't recall the last time I needed support. Technical Support: I can't recall the last time I...
Read full review of SmartBear TestComplete »
Anonymous User
Mobile QA Developer at a tech vendor
Customer Service: I never had to speak to them. Technical Support: I never had to speak to them.
Read full review of SmartBear TestComplete »
Anonymous User
QA Automation Engineer at a computer software company
Customer Service: It's acceptable. Technical Support: It's acceptable.
Read full review of SmartBear TestComplete »

Review 1 of 30

Technical Support

No Data Available

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