Compare LogicMonitor vs NETSCOUT

LogicMonitor

Based on 65 reviews.

NETSCOUT

Based on 187 reviews.

Latest Research

Buyer's Guide

LogicMonitor vs. NETSCOUT Network & Application Observability

November 2026

NETSCOUT Network & Application Observability vs. LogicMonitor

Updated: November 2026

Buyer's Guide

LogicMonitor vs. NETSCOUT Network & Application Observability

November 2026

LogicMonitor vs. NETSCOUT Network & Application Observability

Updated: November 2026

Overview

Information Not Available

NETSCOUT Systems, Inc. is a provider of integrated computer network performance management products. NETSCOUT products include packet Sniffer and nGenius packet flow recorder. It is headquartered in Westford, Massachusetts and has approximately 800 employees. NETSCOUT serves the enterprise community, government agencies and telecommunications service providers. At various times NETSCOUT acquired the companies Network General and Fidelia Technology.

Sample Customers

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

LM Envision

1. General Electric 2. Siemens 3. Honeywell 4. Schneider Electric 5. ABB 6. Emerson Electric 7. Rockwell Automation 8. Johnson Controls 9. Mitsubishi Electric 10. Eaton Corporation 11. Danfoss 12. Yokogawa Electric 13. Toshiba Corporation 14. Hitachi 15. Fuji Electric 16. WEG Industries 17. Parker Hannifin 18. SKF 19. Bosch Rexroth 20. Festo 21. Omron Corporation 22. Endress+Hauser 23. Pepperl+Fuchs 24. Yokohama Rubber Company 25. Weidmüller 26. Phoenix Contact 27. Belden Inc. 28. Advantech 29. Beckhoff Automation 30. National Instruments 31. Teledyne Technologies 32. Yaskawa Electric Corporation

NETSCOUT Network & Application Observability

Cerner Corporation

Popular Solutions

LogicMonitor

38 reviews

Unomaly

1 reviews

NETSCOUT Network & Application Observability

5 reviews

NETSCOUT Arbor DDoS Protection & Mitigation

9 reviews

OptiView XG [EOL]

0 reviews

Top Industries

Manufacturing Company

11%

Outsourcing Company

11%

Financial Services Firm

Construction Company

Outsourcing Company

13%

Financial Services Firm

11%

Comms Service Provider

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
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Anonymous User
Consulting Head at a tech services company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Anonymous User
Director Of Research And Development at a comms service provider

Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Hasan Toffaha
Newwork And Collaboration Supervisor at Nafeza
The major use case for me is that it gives me insight into the consumed bandwidth. My company has 12 sites over one...
Read full review of NETSCOUT Network & Application Observability »

Review 1 of 2

Customer Service

Mayank Animesh
Senior Associate Consultant at a tech vendor
Customer support is good and they respond on time, though they could improve their services further.
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SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
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Swathi Santhanam
Infrastructure Monitoring Engineer at Infosys
The features and capabilities of LogicMonitor that I liked the most is the assistance. We have handmade assistance...
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Jake Baddeley
Technical Lead at a outsourcing company
Customer support is okay. On a scale of one to ten, I would rate the customer support as a seven.
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Suyash Gaikwad
Cloud Operations Specialist at a tech vendor
I would rate customer support a seven out of ten. For customer support, I rate it a seven out of ten since we often...
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Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
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ManishArora
Vice President at Zix
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
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Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
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Nuno Rosa
Principal Consultant at Infosys
In terms of customer service, I would divide my answer into two points. Professionally, I think they have very...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
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John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
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Suban Sarkar
Senior Consultant at a tech vendor
I am confident that LogicMonitor's customer support is good because our client team has never been dissatisfied with...
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Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
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Shlok Ganguly
Technical Support Lead at a tech vendor
I personally used LogicMonitor technical support directly, and there were no third parties involved such as partners...
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Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
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Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
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Anonymous User
Cloud Administrator at a tech vendor
The customer support is very good.
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Syed
IT Lead at a outsourcing company
The support team is good, but the response time is low; they need to focus on improving the response time.
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Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
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Anonymous User
Director at a tech services company
Technical support is good.
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Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
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Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
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William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
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Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
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Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
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Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
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Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good if I get hold of a premier support agent first. I would rate the customer support a seven on...
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Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
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Anonymous User
Consulting Head at a tech services company
Nobody has complained about anything regarding the technical support, so it should be good.
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Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
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Review 1 of 30

Ian Munoz
Ingeniero en Telecomunicaciones at a energy/utilities company
We have never contacted support before, so I cannot provide an answer regarding this aspect.
Read full review of NETSCOUT Network & Application Observability »
Michael Gideon Genita
Associate System Engineer at SMS Global Technologies, Inc.
They are easy to communicate with and also easy to check in with. Technical support is very helpful and responsive....
Read full review of NETSCOUT Network & Application Observability »
Osman Nayan
IP/DDOS Senior Engineer at Türk Telekom International
I have never used Arbor's support.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Ahmed Shawky
Accounting Manager at a tech consulting company
The tech support is very competent but not very flexible. I don't know if it's maybe the American mentality versus...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
IT Manager/Director at a hospitality company
I rate technical support 5/5, being the best. After our last report and the follow-up, everything's been great.
Read full review of OptiView XG [EOL] »
Anonymous User
Technical Specialist at a tech services company
Customer Service: 9/10Technical Support: 9/10
Read full review of OptiView XG [EOL] »
Joe Jaskolski
Reginal Switch Manager at a comms service provider
We have NETSCOUT personnel who are assigned to USA Cellular. We have an associate, Joe Dockery, who is always at our...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Manager IP Services at a tech company
They are helpful. Their response time is good.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
IT Analyst at a manufacturing company
Whenever I need support, their engineers are fast and spot on in their diagnoses.
Read full review of OptiView XG [EOL] »
Anonymous User
Systems Architect at a tech services company
The technical support has been superb, so far. We have a sales engineer who works directly with us. He has been awesome.
Read full review of NETSCOUT Network & Application Observability »
Sorin Cucu
Owner at Ampec Data Service srl
We received from the customer, who is an operator, all of the technical knowledge needed to support NETSCOUT.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Cyber Security Analyst at a tech services company
Customer Service: A seven out of 10, because response times from Arbor TAC are little higher. Technical Support: An...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Consultant at a tech services company
Their technical support is very good.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Network Security Manager at a financial services firm
The technical support services are excellent.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Technology Support Engineer at a tech vendor
7/10 because they have limited numbers of engineers who can handle the ticket created.
Read full review of NETSCOUT Network & Application Observability »
Nikolay Panayotov
Network Engineer at A1 Bulgaria
The technical support team is very effective in resolving issues. I rate the support at ten out of ten.
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Norvell Barber
Technology Manager at Wells Fargo
I have onsite technical support. They are rock stars. The support is phenomenal.
Read full review of NETSCOUT Network & Application Observability »
Mike Ostrander
Data Communications Engineering Manager at a government
We have a relationship with a NETSCOUT engineer, so I usually just email him or call him, or email or call our rep,...
Read full review of NETSCOUT Network & Application Observability »
Derrick Ode
Technical Lead at a transportation company
Technical support is very good.
Read full review of NETSCOUT Network & Application Observability »
Manohar Rajoria
Sr. Manager at a energy/utilities company
The support is fine. The ISP team works directly with the Arbor team, so they would have a better idea about that...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Leads System Engineer at a tech services company
We have had very good support from the NETSCOUT team.
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Founder at a tech consulting company
I give them 9/10. I can't give them quite a 10, because from time to time, I'll work with the folks who, not that...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Engineer at a tech services company
Over the past three years, I have had an excellent experience with TruView's customer service and support. While...
Read full review of NETSCOUT Network & Application Observability »
Usman Khan
Team Lead for DDoS Protection at a comms service provider
Technical support is really good. ATAC has been good with us. We haven't had any problem contacting them or getting...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Security Expert at a comms service provider
Arbor has an engineer in our country and we try to solve our cases or our problems or our new feature configurations...
Read full review of NETSCOUT Arbor DDoS Protection & Mitigation »
Anonymous User
Product specialist Network Monitoring, Troubleshooting and Security Solutions at a construction company
Technical support has been good. They do not need to improve it. We've been satisfied with the level of service on...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Network Engineer at a manufacturing company
The only thing we used them for was some licensing. Since then we really haven't called back.
Read full review of OptiView XG [EOL] »
Bhuvanesh Uthukuli Subramanian
Architect - Network & Security Tools at a computer software company
Their support team, during and since deployment, has been great; a nine out of 10. They stepped up whenever we...
Read full review of NETSCOUT Network & Application Observability »
Anonymous User
Operation Engineer III at a comms service provider
I haven't contacted their technical support. It is a fairly intuitive tool. I'm sure our Operational System Support...
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Dominic Nazzise
Network Operations Engineer at a government
For any issues that we've ever had, we've gone directly through our sales engineer and directly with NETSCOUT. As far...
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Review 1 of 30

Technical Support

No Data Available

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