Compare Tungsten Automation vs Worksoft

Tungsten Automation

Based on 53 reviews.

Worksoft

Based on 77 reviews.

Sample Customers

Tungsten RPA

Aetna, BNP Paribas, Citi, Goldman Sachs, HSBC, ING, Aviva, Humana, Willis, Merck, University Hospitals, CardinalHealth, American Red Cross, Alegri, Capita

Tungsten TotalAgility

AETNA, American Express, BNP Paribas, Citi, CommerzBank, Dexia, GoldmanSachs, HSBC, ING, JP Morgan, Raymond James

Tungsten Insight

Infosys,HMI, krungsri, Cegeka

Popular Solutions

Tungsten RPA

4 reviews

Tungsten TotalAgility

1 reviews

Tungsten Insight

0 reviews

Worksoft Certify

14 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Insurance Company

Manufacturing Company

16%

Retailer

Computer Software Company

Energy/Utilities Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ross Macadam
Director at a tech services company
I usually recommend Tungsten TotalAgility to any company with a business process that involves large scale capture of...
Read full review of Tungsten TotalAgility »
Jamil Milhem
Project Manager-Senior RPA Specialist at a energy/utilities company
My use case for the product is in the finance domain.
Read full review of Tungsten RPA »
Anonymous User
Major Account Manager at a computer software company
This is a business intelligence tool and a good reporting platform. It comes with basic analytics and canned reports....
Read full review of Tungsten Insight »

Review 1 of 3

Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
Our main use case of Worksoft Certify is to automate front-end web application testing. The standout feature is the...
Read full review of Worksoft Certify »

Review 1 of 1

Customer Service

Mohamad Hussin
Senior consultant Digital assets and Disruptive technologies at a energy/utilities company
The product’s support is satisfactory.
Read full review of Tungsten RPA »
Emerson Santos
Co-Founder | CTO at a tech vendor
We don't have Latin American support, and it was difficult to get support when we had scalability issues.
Read full review of Tungsten TotalAgility »
Joel McMillan
Systems Administrator at a tech vendor
I would rate the technical support a five out of five.
Read full review of Tungsten TotalAgility »
Viswanath Tayi
Director - Information Technology at a computer software company
Kofax's technical support has been good so far.
Read full review of Tungsten RPA »
Mahmoud Alyabroudi
Solutions Architect at a energy/utilities company
Technical support is provided based on SLA and maintenance contracts. They assist clients in resolving these issues.
Read full review of Tungsten RPA »
Orville K Walker
Software Integrator / Project Manager at a university
The technical support is good. The only thing is that we paid for the nine to five support. Within nine to five, we...
Read full review of Tungsten TotalAgility »
Ross Macadam
Director at a tech services company
I would say their technical support is pretty good; I would give it an eight.
Read full review of Tungsten TotalAgility »
Anirudh Vancha
Software Engineer at a consultancy
The support is not good. They are not responsive.
Read full review of Tungsten TotalAgility »
Mihai Babescu
Solution Sales at a computer software company
The technical support team provides delayed responses.
Read full review of Tungsten RPA »
Kabilan Karuna
Senior Software Engineer at a tech services company
We have used technical support in the past, and I rate the technical support a nine out of ten.
Read full review of Tungsten TotalAgility »
PrashanthR
Lead Software Engineer at a financial services firm
The technical support is quite good. There is sometimes a lag because they don't always deal with problems...
Read full review of Tungsten TotalAgility »
Anonymous User
Manager at a logistics company
I have used the support from Kofax RPA. There have been a lot of issues we have had that have taken weeks, if not...
Read full review of Tungsten RPA »
Arun Javgal
Solution Developer
Sometimes we involve the technical support team if there are any issues we cannot solve. Most of the time, they are...
Read full review of Tungsten TotalAgility »
Anonymous User
Director at a tech services company
My team opened some cases with the global support team of Kofax TotalAgility who have been very responsive and...
Read full review of Tungsten TotalAgility »
Anonymous User
Kofax Certified Professional Developer at a consultancy
It has its own knowledge base. The whole documentation is available for free for everyone, and there is also a...
Read full review of Tungsten TotalAgility »
Anonymous User
IT Adviseur SCD / RPA Consultant / Blockchain Consultant at a tech services company
I have not yet been in touch with technical support.
Read full review of Tungsten RPA »
Sawich Unyavatpanich
Project Manager at a financial services firm
Customer support is good.
Read full review of Tungsten RPA »
Anonymous User
CEO at a tech services company
I've never reached out to technical support, however, I'm sure my team has. I haven't heard of any issues, but I...
Read full review of Tungsten RPA »
Anonymous User
Branch Manager at a logistics company
I have not had the kind of issues where I needed to call into technical support. The issues I had, I addressed myself.
Read full review of Tungsten RPA »
Vairavamuthu M
Kofax KTA Tech Lead Consultant at a tech services company
Excellent.
Read full review of Tungsten TotalAgility »
Anonymous User
Vice president at a financial services firm
The vendor technical support is good. They respond relatively quickly although it can sometimes take a little while...
Read full review of Tungsten TotalAgility »
Anonymous User
Product Owner RPA at a financial services firm
I rate Kofax support eight out of 10. We use them regularly. They could resolve issues a little faster.
Read full review of Tungsten RPA »
Brijesh Bajpai
Kofex analyst at a consultancy
Technical support from Kofax is very good, and we can create requests directly. Kofax also has different partners....
Read full review of Tungsten TotalAgility »
Venkateswarlu Paturu
Service Delivery Manager / Architect at a tech services company
I haven't got a chance to interact with them.
Read full review of Tungsten RPA »
Alexandre Cordova
Solutions Architect at a tech services company
Technical support from Kofax is very good. We also offer support to our clients. We're the first level of support,...
Read full review of Tungsten RPA »
SampathKumar
Finance Analyst at a maritime company
Kofax's technical support is reasonably responsive, though not the fastest.
Read full review of Tungsten RPA »
Levent Dincer
Deputy General Manager at a tech services company
We tend to provide any technical support to our clients. Our team understand the product very well and doesn't have...
Read full review of Tungsten Insight »
Anonymous User
Sr. Specialist Information Security at a tech services company
Kofax RPA's support team needs to improve response time.
Read full review of Tungsten RPA »
Anonymous User
Senior Technical Consultant - Financial Services at a tech services company
Very poor.
Read full review of Tungsten TotalAgility »
Anonymous User
Technology Lead Engineering and Platforms / Global Delivery Lead - RPA at a pharma/biotech company
Technical support is quite prompt. I haven't had any issues. If I wanted support from Kofax or Automation Anywhere,...
Read full review of Tungsten RPA »

Review 1 of 30

Tejaswini Toche
Application Development Manager at a financial services firm
For any issues, we have to go to the Certify support team. They have a customer portal, and you just need to raise a...
Read full review of Worksoft Certify »
Sabbani Tharun
Automation Consultant at a consultancy
Most of the things would be handed over by my lead when it comes to contacting the technical support or customer...
Read full review of Worksoft Certify »
Venkata Manikanta Somala
Test Engineer at a tech vendor
Customer service and support were good overall. I’d rate it around 80% based on my experience.
Read full review of Worksoft Certify »
Shailesh-Parkhe
Manager-Projects at a consultancy
While having a partner with dedicated support can help in critical situations, as a customer, the overall support...
Read full review of Worksoft Certify »
Aditya Chakradhar Nanduri
Sr Test Automation Architect at a tech services company
As an architect, I have to compare the support to other automation tools, there are some free tools, such as...
Read full review of Worksoft Certify »
Srabanti Pramanik
Project Manager at a tech services company
We have created tickets in the past and the support is absolutely fine. Their responses are very fast.
Read full review of Worksoft Certify »
Himanshu_Jain
Automation Architect at a manufacturing company
I have contacted the technical support of Worksoft Certify, and I know all the technical developers in the support...
Read full review of Worksoft Certify »
Prithviraj Singar
Senior Analyst at a tech vendor
On a scale of one to ten, I would rate the tech support or customer service team of Worksoft an eight.
Read full review of Worksoft Certify »
Muddisetty Arun Kumar
WorkSoft Certified Automation Engineer at a outsourcing company
My experience with the technical support and customer service teams has been limited. I would rate the technical...
Read full review of Worksoft Certify »
Anonymous User
QA Test Lead at a tech company
The technical support is great. It is very fast with a friendly response. Everything from the initial install to...
Read full review of Worksoft Certify »
Anonymous User
SAP Configuration ERP II at a energy/utilities company
The technical support is pretty good. If you open a ticket, they are able to answer it within 24 hours. They are able...
Read full review of Worksoft Certify »
Anonymous User
Technical Lead - QA at a tech services company
Customer Service: Haven't contacted customer service so far. Technical Support: Good.
Read full review of Worksoft Certify »
Ywanda Jackson
Testing Lead at a energy/utilities company
The technical support has been good, but sometimes there are little delays. A lot of times when we need support, it's...
Read full review of Worksoft Certify »
Anonymous User
Testing and SAP Logistic Senior Business Consultant at a retailer
The technical support level is quite high. We are very pleased with its flexibility of services and response time on...
Read full review of Worksoft Certify »
ConfigOwner8723
Configuration Owner at a manufacturing company
If you have any issues, cases, or discussion, you can go on the Community portal and ask from there. They have people...
Read full review of Worksoft Certify »
Anonymous User
Senior Manager at a consultancy
Worksoft Certify's technical support is a 3 out of 5.
Read full review of Worksoft Certify »
Divya Nayak
Team Leader at a tech services company
The technical support is very good. They are helpful and provide solutions on time and very quickly.
Read full review of Worksoft Certify »
Anonymous User
IT Quality Assurance Manager at a manufacturing company
They struggle to provide an accurate solution.
Read full review of Worksoft Certify »
Anonymous User
Automation Engineer at a pharma/biotech company
I would rate technical support as a seven out of ten. Sometimes, we end up going back and forth with Level 1 support....
Read full review of Worksoft Certify »
Anonymous User
Senior Analyst at a consumer goods company
The level of technical support depends on the engineer who comes to the call. I'm not really happy with it. I want to...
Read full review of Worksoft Certify »
Anonymous User
Worksoft Certify Test Automation Architect, Developer, Trainer at a manufacturing company
Customer Service: Customer support is always cordial and helpful. There is an annual Certify User Conference, where...
Read full review of Worksoft Certify »
Manuel Hermoso Martinez
Senior Consultant at a tech vendor
In general, technical support is good. They are collaborative and responsive. The only thing I don't like - and this...
Read full review of Worksoft Certify »
Jesse Blakemore
Associate Manager Intelligent Testing at a tech services company
Their technical support is very good. They have different aspects of technical support: * If you're standing up a...
Read full review of Worksoft Certify »
Judy Zeman
QA Manager at a manufacturing company
Most of our issues have been our own internal infrastructure issues. We have a very tightly controlled...
Read full review of Worksoft Certify »
Anonymous User
Global Testing Solution Lead at a consumer goods company
Our experience has not been good. There are no SLA's for issue resolution which is an issue for a large enterprise...
Read full review of Worksoft Certify »
Anonymous User
SAP Test Manager at a energy/utilities company
Customer Service: 9 out of 10 Technical Support: 8.5 out of 10, it is quick to respond, but takes time to resolve on...
Read full review of Worksoft Certify »
Anonymous User
IT Manager at a healthcare company
3 out of 10 -- You submit an email, so there's not really a hotline that you can call to talk to somebody on the...
Read full review of Worksoft Certify »
Anonymous User
SAP QA Manager at a manufacturing company
We use their enterprise-level support and it pays out. We mostly use it for tricky situations. We often talk with 3rd...
Read full review of Worksoft Certify »
Jens Neuhaus
Enterprise Architect SAP Solutions at a computer software company
In our S4 project, we had the need to develop automated testing for Excel-based solutions. We needed to test the...
Read full review of Worksoft Certify »
Ted Devoe
QA Manager Business Applications at a university
The technical support is very good. They have always been a great help. With a lot of companies, you can't even...
Read full review of Worksoft Certify »

Review 1 of 30

Technical Support

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