Compare Keeper Security, Inc. vs SailPoint

Keeper Security, Inc.

Based on 43 reviews.

SailPoint

Based on 73 reviews.

Sample Customers

Osirium

Mental Health Concern, M-Netics, NHS, Thinkmoney

Popular Solutions

Keeper Enterprise Password Manager

10 reviews

KeeperPAM

1 reviews

SailPoint Identity Security Cloud

11 reviews

SailPoint Agent Identity Security

1 reviews

Top Industries

Financial Services Firm

12%

Comms Service Provider

Computer Software Company

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mahesh-Subramanian
Vice President at Chargebacks911
We primarily use it to ensure that all our people store their passwords in KeeperPAM and do not have multiple sources...
Read full review of KeeperPAM »
Abraham Rodriguez
Technical Lead
My main use case for Keeper Enterprise Password Manager is to manage passwords as well as validating if any password...
Read full review of Keeper Enterprise Password Manager »

Review 1 of 2

Narayanan D
Principle at a manufacturing company
We are already using SailPoint Identity Security Cloud in that space for the ID perspective and I think I did this...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
If we decide to go with SailPoint Agent Identity Security, our main use case would be control and lifecycles over the...
Read full review of SailPoint Agent Identity Security »

Review 1 of 2

Customer Service

Parwiz ElmJo
Engineer at Direct Technology
I rate Keeper nine out of 10 for support
Read full review of Keeper Enterprise Password Manager »
Mahesh-Subramanian
Vice President at Chargebacks911
I contacted customer service and support. They were able to solve most issues quickly, but the domain issue was a...
Read full review of KeeperPAM »
Riccardo Zanussi
Chief Architect at Wefox
We do not have experience with customer service and support.
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Anonymous User
Network Engineer at a outsourcing company
The customer support for Keeper Enterprise Password Manager is terrific; I have never had any issues.
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Anonymous User
IAM Consultant at a engineering company
Customer Service: Customer service is 10/10. Technical Support: Technical support is 10/10.
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Anonymous User
CT Technologist at a healthcare company
Customer Service: I have never had to contact customer service. Technical Support: I have never had to contact...
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Anonymous User
Ingénieur Avant Ventes Solution Msp at a non-tech company
I find the customer support of Keeper Enterprise Password Manager to be extremely responsive and very effective; I...
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Anonymous User
Lead Software Developer / Team Leader at a tech services company
Customer Service: Very reliable and friendly. Technical Support: Did not have a chance to communicate with, solution...
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Mahesh_Subramanian
Delivery Head at Accion Labs
I contacted Keeper support a couple of times. It was perfect, and I had no reason to complain.
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Anonymous User
--
Customer Service: I have never used the customer service. Technical Support: I have never used the technical support.
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Anonymous User
Works at a tech company
Customer Service: I have not experienced customer service yet. Technical Support: I have not experienced technical...
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Anonymous User
Senior Technology Architect at Sprint
The technical support has no experience.
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Anonymous User
Director of Sales at a transportation company
They are very quick to respond, and they have fixed any issues that I have had.
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Anonymous User
Customer Service Representative at a tech services company
Customer Service: Have not had to use it. Technical Support: Have not had to use it.
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Shyder Hyder
Product Support Engineer at a tech vendor
Customer support for Keeper Enterprise Password Manager is very friendly and easy to get in touch with. For those...
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Anonymous User
Senior Business Development Representative at a insurance company
Responsive.
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Anonymous User
IT Consultant at a healthcare company
Customer Service: Excellent, had an issue early on with access permissions and they fixed it quick like champs....
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Anonymous User
Manager at a tech services company
The chat support is quick. I have never encountered any problems. On the contrary, they have been very helpful and kind.
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Anonymous User
Insurance Agent at a insurance company
Customer Service: very good Technical Support: I came across this personally and tested it. It was tremendous for us....
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David Levenson
Owner at creative computer consulting
I've used their tech support quite a bit because I am always coming across areas for enhancements and improvements....
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Paula Byrd
IRS Registered e-File Provider / Tax Preparer & Consultant at Paula Byrd Tax Services
They are really quick and the understand the value if the data they are protecting
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Anonymous User
Adminsitrative Team Support, North America Operations Team at a non-tech company
Customer Service: Customer service is great. I had an issue with membership and they cleared it up immediately....
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Anonymous User
IT Technician at a consultancy
I have never reached out to their support.
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Anonymous User
Senior Fellow at a international affairs institute
Customer Service: Excellent Technical Support: Top notch
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Guillaume Deroine
Chargé d'affaires informatique at OCI Informatique
I rate the customer support of Keeper Enterprise Password Manager as very responsive and effective according to my...
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Anonymous User
Spiritual Director (Graduate Certificate) at a religious institution
Customer Service: I have not needed to use customer service. The product just works. Technical Support: I have had no...
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Gunnar Eskilsson
IT manager at Landskrona Energi AB
The technical support for this solution could be faster support and improved if they had a better understanding of my...
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NickAlafogianis
Security System Engineer at a consultancy
The customer support for Keeper Enterprise Password Manager is good. You can email their support hotline, and they...
Read full review of Keeper Enterprise Password Manager »
Anonymous User
Owner at a tech services company
I haven't had a need to contact customer support.
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Anonymous User
Project Director, consulting through Escient at World Vision Australia
I have no issues with technical support.
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Review 1 of 30

HamadaElewa
Technical Sales Manager at Spire Solutions
The support is very good. I rate the support team an eight and a half out of ten.
Read full review of SailPoint Identity Security Cloud »
Chris_Martin
Head of Advisory at Dotnext Europe
The solution’s technical support is very good.
Read full review of SailPoint Identity Security Cloud »
Zico Khong
Cybersecurity Consultant at KPMG Singapore
The technical support team responds within an acceptable time frame and is knowledgeable.
Read full review of SailPoint Identity Security Cloud »
Tomi Pitkanen
Head of ICT Security at Neste
We are only the second customer in Europe who is using the consulting services. The majority of the service is with...
Read full review of SailPoint Identity Security Cloud »
Praveen Jalumuru
Technical Project Manager & Senior Security Architect at Tech Mahindra Limited
The customer service is excellent, with quick response times and comprehensive support from the SailPoint team....
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Access Management Process Leader at a consultancy
Customer Service: Very good. Technical Support: Very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Solution Architect at a real estate/law firm
The customer support for SailPoint Agent Identity Security is at a lower level of competence based on my experience...
Read full review of SailPoint Agent Identity Security »
Anonymous User
Senior Technical Consultant at a tech services company
Customer Service: Good. Technical Support: Good - via a forum (Compass) and ticketing system. SailPoin
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Director - Cyber Security at a media company
We've used their engagement and peer services team since the beginning.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior IT Consultant at a consultancy
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Balaji Murala
Senior Manager at ENH isecure Pvt ltd
The technical support is wonderful.
Read full review of SailPoint Identity Security Cloud »
Kanchan Suman
Senior Architect at a consultancy
The technical support is good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Information Security Architect and Senior Analyst
Their technical support was very knowledgeable of their product, and we get answers within a day or so most of the time.
Read full review of SailPoint Identity Security Cloud »
RaziFarooqui
Hse Manager at a retailer
Initially, there were numerous interactions with tech support, but after resolving some initial issues, the process...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Solution Architect at a tech services company
Their support is very good. My colleagues, as well as our customers, have shared that the support is very good.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate this solution's technical support a three and a half out of five.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
The SailPoint IdentityIQ technical support can be a bit irritating when doing system inspections. When you have an...
Read full review of SailPoint Identity Security Cloud »
Emiliano Saccani
Product Manager, Consultor at Assertiva
The technical support and community for SailPoint is great.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Vice President Sales at a tech vendor
I would rate the vendor support around five out of ten. Sometimes, the support is slow, and they often suggest...
Read full review of SailPoint Identity Security Cloud »
Marcelo Marya
Governance Specialist Tl at CarePlus
We didn't have contact with the technical support for SailPoint IdentityIQ because we're using a third party for...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Security Consultant at a tech services company
Customer Service: 7/10. Technical Support: 8/10.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Assistant Manager at a financial services firm
I rate the technical support a six out of ten.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Manager at a consultancy
Technical support is responsive and helpful, and I would rate them seven out of ten.
Read full review of SailPoint Identity Security Cloud »
Matt Thomson
Principal Consultant at CyberCX
Overall the technical support is relatively good, especially from a customer point of view. I think that the support...
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Delivery Manager at a tech services company
I would rate the technical support a 4/5.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Senior Software Design Engineer-IAM at a university
Excellent.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
IT Consultant at a computer software company
I haven't contacted the technical support team yet.
Read full review of SailPoint Identity Security Cloud »
Niraj Joshi
Implementation Engineer at a tech services company
The technical support is not very good but it is good. They can improve.
Read full review of SailPoint Identity Security Cloud »
Anonymous User
Management Consultant at a computer software company
I have not had experience with technical support.
Read full review of SailPoint Identity Security Cloud »
reviewer02755566
Identity Management Consultant at a consultancy
I'd rate them really high. They have a group called Expert Services. They rely on third parties like me or the big...
Read full review of SailPoint Identity Security Cloud »

Review 1 of 30

Technical Support

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