Compare Katalon Studio vs Ranorex

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Popular Solutions

Katalon Studio

16 reviews

Katalon Test Ops

2 reviews

Ranorex Studio

0 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

10%

Government

Manufacturing Company

14%

Computer Software Company

11%

Financial Services Firm

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ramanagowda Hullur
Senior Automation Engineer at a manufacturing company
My main use case for Katalon Studio is to automate desktop applications, which was a primary requirement for us, and...
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Glyza Gildore
Query manager
We are using Katalon Test Ops for script creation and execution.
Read full review of Katalon Test Ops »

Review 1 of 2

No Data Available

Customer Service

Mudasir Shafi
Testing Lead at a outsourcing company
When you have a license, the technical support is really good. However, the free version doesn't offer as much as it...
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Edwar Enrique Vilchez Serrano
IT Projects Director at a tech consulting company
I do not use customer support because I use Katalon Studio free version.
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Appu Ashok
Senior Consultant at a tech services company
Katalon's support is not very strong unless you opt for the enterprise version. Generally, companies like Katalon do...
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Shibu Raghav
Senior Manager, Test Automation Architect at a tech services company
The tool's tech support needs to improve. Most of the issues that we have raised, they consider as feature...
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Haroon Basha
Lead Automation Engineer at a computer software company
I have not had any interactions with Katalon Studio's customer support because I have stated many times that this is...
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Keerthi Prasannakumar
Software Test Engineer at a tech services company
I have not had direct contact with Katalon Studio's customer support because everything provided on their website is...
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Khurram Jamil Khan
Head of SQA, Project Manager at a computer software company
We've contacted technical support in the past. The support is basically a site where you can record your issues. The...
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Masroor Sadiq
QA Engineer at a tech services company
I have not contacted their support team.
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Amalina Omar
Customer Service Officer at a financial services firm
I didn't reach out to the support team.
Read full review of Katalon Test Ops »
Mihai Grigorescu
Principal Consultant at a tech services company
The technical support has been good, they are responsive.
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Faranak Adinehzadeh
Software Test Engineer at a tech services company
My experience with technical support was that they were kind and friendly, but when I spoke with them regarding the...
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Mohd Junaid Vanoo
Manager at a non-tech company
The technical support team is helpful. They can answer queries quickly.
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Elavasanthan K
Test Engineer at a computer software company
I have not faced any issues with customer support for Katalon Studio, but my friends have reached out to them, and...
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Ihthisham Ifthik
Senior Software Qulity Assurance Engineer at a energy/utilities company
My experience with customer support for Katalon Studio has been mainly using the online support system because...
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Muhammad-Sheikh
Consultant at a tech services company
I haven't used the support for a while but they were good. The community is also very helpful.
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Tinnaphan Wibullanon
Professional Services Manager at a non-profit
I've never been in touch with technical support in the past. Therefore, I can't speak to how easy it is to get in...
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Tejas Manjanna
Quality Automation Specialist at a tech vendor
My experience with customer support was very positive. When I needed guidance, the documentation and community forums...
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Glyza Gildore
Query manager
Katalon Test Ops reaches out to us, although they keep changing our contact. They inform us who our new contact is,...
Read full review of Katalon Test Ops »
G. K Duraimurugan
Software Development Engineer in Test at a retailer
I have interacted with the customer support team of Katalon Studio only once, and the support was very helpful and...
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Gly Gildore
IT QA Manager at a tech services company
Our company has a success plan that gives us direct access to their technical support and customer success manager....
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Anonymous User
QA Architect at a media company
I've never had an opportunity to interact directly with technical support. I cannot speak to how helpful or...
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Oussama Ben Taher
Studiant at a computer software company
Technical support isn't very good. I've had problems where I couldn't find answers within the community. I've never...
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Anonymous User
QA Engineer at a tech company
Customer Service: They provide very good customer service. Technical Support: Excellent, since they promptly respond...
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Narayana Chaitanya Voleti
QA at a manufacturing company
Documentation is good. Their website information is probably around eight out of ten. However, we have not gone far...
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Dheeraj-Sharma
Senior Quality Specialist at a hospitality company
Customer service is great. I encountered a couple of issues during the initial setup, but customer care resolved them...
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Anonymous User
It Manager, QA Manager at a comms service provider
Katalon Studio could improve its support. Their response time is slow when we have premium support which includes...
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PankajChhabra
Portfolio Manager at a tech services company
The support we have received has been good.
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Anonymous User
Software QA Engineer at a tech vendor
Customer Service: Customer service is 8/10. Katalon Studio customer service is good and fast. They rapidly answer...
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Anonymous User
Test Lead at a financial services firm
We did have a couple of questions for technical support but we did not have direct interaction with them. Instead, we...
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MohibSDET
Senior Test Automation Consultant at a construction company
The technical support is fine. I rate the technical support a six to seven out of ten.
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Review 1 of 30

Aws V
IT Team Leader -Automation Manager at a government
The customer service and support are quite well. They're reachable, and they provide proper guidance.
Read full review of Ranorex Studio »
Anonymous User
Product QA Architect at a tech services company
I’ve always found their support second to none. Responses to my questions were answered promptly and their technical...
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Anonymous User
Professional QA Engineer at a computer software company
Customer Service: Ranorex are very polite to their customers. Technical Support: Their support is always there for...
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Anonymous User
Developer/Test Automation Engineer at a insurance company
Customer Service: Ranorex’s customer service is outstanding. Technical Support: When something is out, I immediately...
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Anonymous User
Associate Manager at a transportation company
I'm not sure who the support team is, and they've never contacted us. We have 15, 20, or more licenses from them, and...
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Anonymous User
Principal Engineer at a manufacturing company
The solution's technical support team could be responsive.
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Anonymous User
Director
One of the best tool support teams that I received from any vendor. At the time, there were only few people...
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Anonymous User
Test Automation Engineer at a computer software company
Customer Service: I would rate it positively since their feedback comes a very short time after the requested help,...
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Anonymous User
Technical Intern at a tech vendor
I did not get to interact with the customer service.
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Anonymous User
Software Engineer at a tech services company
Customer Service: It's very good as I have interacted a lot with a number of people (especially Bassem and Bernhard)...
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Thangavel Sundaram
Test Manager/ QA Consultant at a tech services company
Customer Service: 7 out of 10 Technical Support: 8 out of 10
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Anonymous User
Application Support Engineer at a financial services firm
Customer Service: Excellent – very quick and detailed responses. Technical Support: Excellent – very quick and...
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Anonymous User
QA Analyst at a computer software company
Ranorex support team is really supportive and resolve issues as soon as possible.
Read full review of Ranorex Studio »
Anonymous User
Director Of Quality Assurance at a computer software company
We don't use Ranorex support often, but I'd say it's an eight out of 10. Part of the challenge is that they are over...
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Anonymous User
Communications Infrastructure, QA Leader at a manufacturing company
We have been in contact with technical support and they are responsive. It is fair to say that they have resolved our...
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Satheeshkumar Nagaraj
PLM Consultant at a tech services company
I have not contacted the support from Ranorex Studio because we have not had any issues.
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Anonymous User
Software Test Engineer at a financial services firm
Customer Service: 9/10 Technical Support: 9/10
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Anonymous User
Senior QA at a tech services company
We contacted customer service only for license-related queries. It was good.
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FrancisPasini
Quality Control Analyst at a tech services company
The technical support can improve. When I contacted them they took a long time to answer questions. I rate the...
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Anonymous User
Systems Architect
The support for Ranorex is very good and fast. User requests are answered quickly.
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Anonymous User
Automation Engineer
Other then not being able to track down the issue above that was plaguing us for quite some time, the Ranorex...
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Anonymous User
Senior Consultant at a computer software company
I have not needed to contact support because issues are solved by an internal reporting manager. He seeks support for...
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Anonymous User
Software QA Engineer at a tech services company
I haven't had to use technical support yet.
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Anonymous User
Application Development Senior Analyst at a tech services company
I've never had a chance to interact with the service provider.
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Anonymous User
QA Test Manager at a tech services company
Communication with the Ranorex support was very effective and straightforward in early phase of incorporating Ranorex...
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Marvin Reekie
Quality Assurance Analyst at a legal firm
Technical support is basically email support. I don't really have to call in. When I do have a major issue, and I've...
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Anonymous User
Automation Software Engineer, CI/CD Implementation at a tech vendor
The support is pretty good, they have been able to work out some bugs with their licensing and they seems to be...
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Anonymous User
ADS Enginner at a consultancy
Customer Service: 9/10. Technical Support: 9/10.
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FrancisPasini
Quality Control Analyst at a tech services company
I didn't have very many issues. The two or three that we did have, we received a reply within twenty-four hours. That...
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Anonymous User
Associate Lead Consultant in Quality Assurance and Testing (QAT) at a tech vendor
High – it was pretty easy to get help on things we were stuck on, especially in the early stages of product discovery.
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Review 1 of 30

Technical Support

No Data Available

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