Compare Kaseya vs Rapid7

Kaseya

Based on 79 reviews.

Rapid7

Based on 181 reviews.

Overview

Kaseya is an international company that produces remote management software for the information technology industry. It develops and sells commercial software to remotely manage and monitor computers running Windows, OS X, and Linux operating systems. Kaseya software enables a single framework for implementing IT policies, procedures and systems management across highly distributed collections of computers, servers, workstations, laptops or mobile devices.

Information Not Available

Sample Customers

Kaseya Traverse

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Rapid7 InsightIDR

Liberty Wines, Pioneer Telephone, Visier

Popular Solutions

1 reviews

9 reviews

2 reviews

14 reviews

10 reviews

10 reviews

Top Industries

Computer Software Company

12%

Performing Arts

Educational Organization

Real Estate/Law Firm

Computer Software Company

12%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AMMAR HUMAIDY HUSIN
Technical Consultant at a university
If I want to automate the management and maintenance of my server automatically, this product is a good use case for...
Read full review of Kaseya Traverse »
Stéphane Guerin
Directeur Technique Services Managés - RSI at Groupe Folder
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.
Read full review of Kaseya VSA »
Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Kaseya Vorex is a platform which caters to an entire organization, from IT support to HR, logistics, and financials....
Read full review of Kaseya Vorex »

Review 1 of 3

Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Anonymous User
Head of Sales Services Department at a comms service provider
I use Rapid7 Metasploit as a distributor, as an integrator, and as a user. I use Rapid7 Metasploit in my company...
Read full review of Rapid7 Metasploit »
Hiroshi Watanabe
Marketing Expert at J's communication
The typical use case for Rapid7 MDR is that it is highly valued. It is not so bad, but competition with EDR is tough....
Read full review of Rapid7 MDR »

Review 1 of 5

Customer Service

Rajendra Karad
Team Leader at Orient Technologies Pvt. Ltd.
Technical support is very, very poor at this time. They don't help and they send you to the wrong people who end up...
Read full review of Kaseya Traverse »
Quintin Van Zyl
Head Of Managed Services at Vox Telecom
The support is not so great. We've been struggling with some integration issues between some of the products, and...
Read full review of Kaseya Traverse »
AMMAR HUMAIDY HUSIN
Technical Consultant at a university
Support-wise, it is very good. In terms of response time, the response is quite fast and very good, which makes me...
Read full review of Kaseya Traverse »
Pragnesh Menon
IT Manager at Middlesex University Dubai
On a scale of one to ten, where one is low, and ten is high, I rate the solution's technical support an eight.
Read full review of Unitrends »
Daniel Gombe
Chief Executive Officer at SOIT Business Solutions
The product's support team is very quick to respond, especially because the tool's technical team operates in the...
Read full review of Kaseya VSA »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
The support for the solution needs some improvement. In my experience, the response time to answer a query is slow.
Read full review of Kaseya Traverse »
Chandrasekaran Subramanian
Associate Vice President - CIS (Internal IT) at a computer software company
For everything, they will say it is chargeable, and they will never respond. When I say a response, somebody's...
Read full review of Kaseya Traverse »
Ben Blissett
Principal at Affinity Technology Group
With technical support, no resolution ever came about. We had one experience after the next having tickets marked as...
Read full review of Kaseya VSA »
Michael Powell
System Engineer at a recreational facilities/services company
We spoke with Unitrends support about renewing the maintenance on the appliance and the features we're looking for....
Read full review of Unitrends »
Charles Sedano
Owner at PC Systems of Mo, Inc.
Support can be frustrating. Often they tell you how things are documented which ends up being different than how...
Read full review of Kaseya VSA »
Andrew-Murphy
Systems Administrator at a construction company
Customer Service: Good customer service. No problems with my sales rep. Technical Support: High level of tech...
Read full review of Unitrends »
Anonymous User
Systems Administrator at a tech services company
When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't...
Read full review of Unitrends »
Anonymous User
Network Manager / Senior Network Engineer at Warnock, Tanner & Associates
Customer Service: Customer service is excellent. Technical Support: Technical support is very qualified and educated.
Read full review of Unitrends »
Anonymous User
Unix/Apple System Administrator at a non-tech company
Customer Service: Like any other company, sales will tell you almost anything, but the real proof is when you get it...
Read full review of Unitrends »
Anonymous User
RHS Tech Manager at a recreational facilities/services company
My experience with technical support is limited. Just in our recent upgrade, we dealt with the support team. We...
Read full review of Kaseya VSA »
Anonymous User
Senior Systems Engineer at a university
So far, they have gone out of their way to assist us if there are questions or issues.
Read full review of Unitrends »
Anonymous User
Director of Information Technology at a legal firm
Customer Service: Excellent. I like that I can chat directly with them for simple issues, and can also reach out to...
Read full review of Unitrends »
Anonymous User
Technical Presales Consultant/ Engineer at a tech vendor
Technical support was great at the time. They had this chat feature, and they are happy to support you. That's...
Read full review of Unitrends »
Anonymous User
IT Director at a government
Customer Service: Good. Technical Support: Very good technical support.
Read full review of Unitrends »
Emmanuel Okojesu
Technical Analyst at FMDQ
The support from Kaseya VSA does respond but sometimes it takes a while. The delay could be because they have a high...
Read full review of Kaseya VSA »
Anonymous User
Manager at a healthcare company
One of the best features is the customer service. When submitting online, the techs are quick to return my call and...
Read full review of Unitrends »
Hunter Bonner
Technology Consultant
Customer support has been quite responsive. By phone I recall getting in contact with support within a few minutes,...
Read full review of Kaseya VSA »
Anonymous User
Network Administrator
Customer Service: An eight out of 10. They are very helpful most of the time, which is why we selected them....
Read full review of Unitrends »
Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.
Read full review of Unitrends »
Allan Eisenhauer
Director Of IT / Purchasing Manager at Michigan Works! Macomb/St. Clair
I would rate the technical support a five out of five. They contacted me, did a screen share with me, and walked me...
Read full review of Kaseya VSA »
Dimitrios Arvanitakis
IT Support Admin at KuehneAndNadel
Η τεχνική υποστήριξη της λύσης είναι καλή. Υπήρξαν κάποια προβλήματα με την τεχνική υποστήριξη που προσέφερε το...
Read full review of Kaseya IT Center »
Anonymous User
Systems Engineer at a tech services company
Technical support is good. If I have inquiries, issues, or a troubleshooting encounter, I can raise a ticket on their...
Read full review of Kaseya VSA »
Anonymous User
CISO at a tech services company
The technical support services are good.
Read full review of Kaseya Vorex »
Anonymous User
Network Administrator at a transportation company
A 10 out 10. Whenever I have had issues, the customer service staff has been more than helpful in resolve them.
Read full review of Unitrends »
Farhood Nishat
Senior Manager at dinCloud, Inc.
I would rate their support five out of ten because most of the time they are not able to resolve the issues and we...
Read full review of Kaseya VSA »

Review 1 of 30

Shakeel Ahmad
Sr Cyber Security Consultant at Google
The articles and videos provide the information we need so we do not use technical support.
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
The response time for customer service needs improvement.
Read full review of Rapid7 InsightVM »
Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
The customer support is excellent, and I have a very positive impression of it.
Read full review of Rapid7 Metasploit »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Technical support is very good. Whenever we need assistance, they are quite helpful and responsive. We are very...
Read full review of Rapid7 Metasploit »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
AdeelAgha
Team Lead - Cyber Security & Compliance at Al Tuwairqi Group
We raised some tickets concerning the system features, as they have some bugs or technical issues. This was done by...
Read full review of Rapid7 Metasploit »
Chamindu Pramodya
Network and Security engineer at a university
The response takes some time.
Read full review of Rapid7 InsightVM »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Nanda-Kumar
Security Team Lead at a tech services company
I have not interacted with tech support.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Solution Engineer II at a security firm
It is perfect. I would rate them a nine out of ten.
Read full review of Rapid7 InsightVM »
Josh Serna
Information Security Systems Administrator at a non-tech company
The technical support is a solid 10 out of 10 as they take the time to answer any questions or problems which may...
Read full review of Rapid7 InsightIDR »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Pongtosaporn Junlobol
Vice President at INET Managed Services Co.,LTD.
I think the support is okay. They responded very quickly, and it was sufficient.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Manager at a educational organization
Tech support is satisfactory.
Read full review of Rapid7 InsightVM »
Anonymous User
Product Manager at a tech services company
Rapid7 MDR has excellent technical support. Each customer has a customer advisor to ensure priority handling of their...
Read full review of Rapid7 MDR »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security Officer at a tech vendor
Technical support is excellent both technically, timely, and professional throughout any incident or enhancement...
Read full review of Rapid7 InsightIDR »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Chiko Phiri
System Engineer at Starlabs Limited
I rate Rapid7 support nine out of 10.
Read full review of Rapid7 InsightIDR »
Anonymous User
ITSM & AntiFraud Consultant at a tech company
Customer Service: i'll rate is 10/10. I had some presentation with them, and the person who presented us the solution...
Read full review of Rapid7 InsightVM »
Anonymous User
Chief Executive Officer at a outsourcing company
I have not contacted technical support directly.
Read full review of Rapid7 InsightVM »
Anonymous User
Program Director at a financial services firm
I have not contacted technical support, nor do I know of anybody in the company who has.
Read full review of Rapid7 AppSpider »
Anonymous User
Security Manager
The technical support can be considered competent. However, they can be slow to discover solutions to tricky problems.
Read full review of Rapid7 InsightIDR »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »

Review 1 of 30

Technical Support

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