Compare Juniper vs Trellix

Juniper

Based on 390 reviews.

Trellix

Based on 500 reviews.

Sample Customers

Trellix ESM

San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport

Trellix Helix Connect

Police Bank, Verisk Analytics, Teck Resources

Popular Solutions

Juniper SRX Series Firewall

4 reviews

Juniper EX Series Ethernet Switches

8 reviews

Juniper MX Series Routers

4 reviews

Trellix Endpoint Security Platform

17 reviews

Trellix MOVE AntiVirus

2 reviews

Trellix Network Detection and Response

15 reviews

Top Industries

Outsourcing Company

10%

Manufacturing Company

Comms Service Provider

Construction Company

Outsourcing Company

14%

Manufacturing Company

10%

Financial Services Firm

10%

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Esther Sultaana
Storage Consultant Storage at Hewlett Packard Enterprise
I used Juniper Session Smart Router within a healthcare environment around 2016 for a couple of years while working...
Read full review of Juniper Session Smart Router »
Atul Torne
Sr. Backbone Architect at a comms service provider
My use case for Juniper MX Series Routers primarily involves using it as a provider edge router, P router, provider...
Read full review of Juniper MX Series Routers »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
The usual use cases for Juniper SRX Series Firewall that I work with mostly are for enterprise solutions, which...
Read full review of Juniper SRX Series Firewall »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
I have worked with Juniper Mist Wired Assurance for three years, with general experience in Mist for wireless...
Read full review of Juniper Mist Wired Assurance »
IhorShtanko
Technical Consultant Of Juniper Networks Division at MUK
Marvis Virtual Network Assistant is primarily used for fast troubleshooting and identifying root problems across the...
Read full review of Marvis Virtual Network Assistant »

Review 1 of 5

Krishnakumar Mahadevan
CISO at Spink Solutions Private Limited
Trellix Cloud Workload Security offers use cases including data center or cloud to cloud, multi-cloud, and hybrid...
Read full review of Trellix Cloud Workload Security »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Our primary use case for Trellix Network Detection and Response is to enhance network visibility and strengthen our...
Read full review of Trellix Network Detection and Response »
Twinkle Solanki
Business development executive at Digitaltrack solution Pvt Ltd
Trellix XDR serves as our main platform for threat detection, investigation, and incident response. On a daily basis,...
Read full review of Trellix XDR »
PronobMukherjee
Director at Asprotect Solutions Private Limited
I have knowledge of both Forcepoint and Trellix products as a consultant. Although I am not a direct user of Trellix...
Read full review of Trellix Intrusion Prevention System - Virtual »
Hameed Ahmed
General Manager at CyberTech Computer
We have been using endpoint security of Trellix IVX for Enterprise Applications since 2004. The product is very...
Read full review of Trellix IVX for Enterprise Applications »

Review 1 of 5

Customer Service

Mohammed Junaid Khatib
Technical Lead at a tech vendor
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
Read full review of Mist AI and Cloud »
GlennCamilien
Senior Cybersecurity Engineer at a financial services firm
Compared to Cisco support, I would rate Juniper seven out of 10. It varies depending on who you get.
Read full review of Juniper SRX Series Firewall »
Sadi Abalı
Advisor To The Board at Premier DC Veri Merkezi
There are no issues. Everyone that we know is happy with the product. We are satisfied, they are satisfied. We do not...
Read full review of Juniper Session Smart Router »
Pawel Jenner
DevOps and System Engineer at Netyard
The solution's support is typical. It's not quite different from others. I fid it similar to other vendors. For...
Read full review of Juniper EX Series Ethernet Switches »
Amir Tofangsazi
CEO, Member of the Board at beh
Due to sanctions, we haven't used the technical support of the original company so the maintenance and everything is...
Read full review of Juniper SRX Series Firewall »
Chinedu Onwurah
Global Juniper Presales Engineer at Westcon-Comstor
I rate the technical support an eight out of ten. I have not really had issues with support.
Read full review of Mist AI and Cloud »
Mohammad Abdur Rahim Sarker
Technical Consultant - Bangladesh, Nepal & Bhutan at Redington Distribution Pte Ltd.
The technical support team is very good.
Read full review of Juniper Mist Wireless Access Points »
Stratos-Margaritis
Solutions Architect at Navarino SA
The technical support is very good. They are very fast. They are our partners. It's in their benefit to help us work...
Read full review of Juniper vSRX »
Jayesh Mohan
Senior Network Engineer at a consultancy
Customer support is good but depends on the priority of the ticket. High-priority tickets receive quick responses,...
Read full review of Juniper Mist Premium Analytics »
Mazhar Saeed
Network Communication Specialist at Statelife
Regarding technical support, we don't require any because we use these devices underutilized, and it's working fine.
Read full review of Juniper SRX Series Firewall »
Anonymous User
System Engineer at a comms service provider
I have not contacted technical support directly. We have a different team who handle the technical requirements.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Sr Pre-sales Network & Security Consultant at a consultancy
I would rate customer service at nine out of ten.
Read full review of Mist AI and Cloud »
D6B8
District Technology at INDEPENDENT SCHOOL DISTRICT 196
Support is hit and miss. Currently, we have had issues with support. Juniper called me back about a bad review. It...
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Network Infrastructure Program Manager at a non-profit
The quality of technical support depends on the region. For me, Cisco is number one in technical support, regardless...
Read full review of Juniper MX Series Routers »
Anonymous User
Head of Business Development and Partners Management at a comms service provider
We don't have any local support in Italy, so we worked with a Contrail engineer based in Holland. For this kind of...
Read full review of Juniper Contrail Networking »
Anonymous User
Vice President, Network Engineering at a financial services firm
I think Juniper support is good. They're responsive, so I can't really complain.
Read full review of Juniper EX Series Ethernet Switches »
Aladin Gaston
Chief Technology Officer at Flex Group
I've seen really fast response times with Juniper vSRX. When there's a problem, it modifies the firmware quickly to...
Read full review of Juniper vSRX »
Se32Ntwk2190
Senior Network Analyst
I have spoken with technical support 30 or 50 times. On a scale of one to 10, I would evaluate Juniper technical...
Read full review of Juniper SRX Series Firewall »
Anonymous User
First Assistant Vice President at a financial services firm
The technical support is quite good.
Read full review of Juniper SRX Series Firewall »
Dániel Halmai
Head of IT Network Division at Panorinformatika
Technical support has been good so far. They are helpful and we find them to be responsive. We are satisfied with the...
Read full review of Juniper WLC Series »
Maroun Abboud
Data Department Manager at BTC Networks
Customer Service: For me, the customer satisfaction, and awareness, is the most important thing. I usually train all...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Managing Consultant at a computer software company
I rate the support from the Juniper EX Series a nine out of ten.
Read full review of Juniper EX Series Ethernet Switches »
Hezio Fernandes
Works at wolterskluwer
I have not contacted support.
Read full review of Apstra Operating System »
Eduardo Castillo
Pre-sales manager at RETO Industrial S.A. de. C.V.
Support is good. We speak to them quite often.
Read full review of Juniper SRX Series Firewall »
AlMAmun
Assistant Manager at GBPL
Ultimately, when customers encounter challenges, they reach out to us for assistance. We then establish a schedule...
Read full review of Juniper SRX Series Firewall »
Anonymous User
Technical Expert at a financial services firm
I don't directly deal with technical support. I wouldn't know how they are in relation to the assistance they offer...
Read full review of Juniper MX Series Routers »
Tarun Audichya
Solution Architect at ConnX Inc.
In terms of technical support, I haven't had many issues that required me to contact them. However, when I have...
Read full review of Juniper Contrail Networking »
Shankar Raju S M
Senior Technical Director at National Informatics Center
The support of Juniper Ethernet Switches is very good. I rate the support of Juniper Ethernet Switches five out of five.
Read full review of Juniper EX Series Ethernet Switches »
Mohd Yasir
IP Solution Architect /Deputy Manager at a manufacturing company
For Juniper technical support and customer service, I would rate them as 8.
Read full review of Juniper EX Series Ethernet Switches »
Anonymous User
Senior Network Engineer at a tech services company
Technical support is pretty good. I would rate it eight out of 10.
Read full review of Juniper SRX Series Firewall »

Review 1 of 30

Shreyansh Sharma
Instrument and Control Engineer at Reliance Industries Ltd
We have found the technical support to be very helpful. They are responsive and available when we need them to help...
Read full review of Trellix Endpoint Security Platform »
Nir Nat
Medical Director at 0
I've never contacted technical support. I've never had any questions about the product that I needed help with.
Read full review of Trellix MOVE AntiVirus »
Abdullah Al Hadi
Information Security Engineer at Nhq Distribution Ltd
I would rate technical support from Trellix Active Response as a seven because sometimes we face difficulties finding...
Read full review of Trellix Active Response »
HameedAhmed
Joint Director at PAA
Trellix Endpoint Security provides very good support. I would rate their customer service nine out of ten.
Read full review of Trellix Endpoint Security Platform »
S M Fazlul Haque
IT Lead Engineer, Information Technology at Banglalink
We receive local technical support and this is networked, which allows them to to open a ticket for us.
Read full review of Trellix Endpoint Security Platform »
Alex Lapinski
Cyber Security & ICT Director at Polish Security Experts Association
I rate the solution's technical support team a nine and a half or ten out of ten.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Madan Mohan
Director Operations at SOFTPRO PLUS
Regarding technical support, our team is also highly skilled in this area, so most of the time, when we need...
Read full review of Trellix Cloud Workload Security »
Jose Vargas
Agente De Servicios Técnicos at a computer software company
The customer support for Trellix Network Detection and Response is great.
Read full review of Trellix Network Detection and Response »
Sheikh Abdul Hannan
Technical Manager at Jlogic Innovations
Earlier, the technical support from Trellix was not good, but currently, there has been very significant improvement...
Read full review of Trellix Helix Connect »
Simone Scatolini
System&Security engineer at Var Group SpA
They're very good. I am in contact with their support about five times a day, and they respond quickly.
Read full review of Trellix Endpoint Security Platform »
Abanoub Alfy
Information Technology Security Analyst at EBC
Trellix Helix's technical support is great.
Read full review of Trellix Helix Connect »
Dinesh Kaarthik
Technical Support Executive at Safezone Secure Solutions Private Limited
The customer support and service are good.
Read full review of Trellix DLP »
Anonymous User
Regional Head Customer Experience at a financial services firm
I've never been in touch with technical support. We do have our own internal IT team we would turn to if we ran into...
Read full review of Trellix MOVE AntiVirus »
Firat Firat
Sr Network & System Engineer at a tech services company
Customer support for Trellix Collaboration Security is responsive and helpful when I have reached out.
Read full review of Trellix Collaboration Security »
Anonymous User
Cloud Security Lead at a security firm
They provide good technical support. You just need to call on the toll-free numbers. They provide two types of...
Read full review of Trellix Cloud Workload Security »
Manirama Krishnamoorthy
Director Engineering at MapleLabs
I haven't had any issues with technical support.
Read full review of Trellix MOVE AntiVirus »
Sabari Kumar
Senior Engineer at a comms service provider
The support from McAfee is far better than other vendors, such as Trend Micro and Symantec.
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Assistant IT Manager at a insurance company
I've contacted technical support in the past and have had a relatively good experience. I have no complaints in...
Read full review of Trellix MOVE AntiVirus »
Anonymous User
Information Security Analyst at a tech services company
Customer Service: I give customer service a 7 out of 10. Technical Support: I give technical support a 7 out of 10.
Read full review of Trellix ESM »
Prasanna VA
Senior Technical Manager at Incedo Inc.
We have been in touch with the McAfee technical support. They also struggled with a problem we had with an infected...
Read full review of Trellix Endpoint Security Platform »
Anonymous User
Mgr. ICT-Services at a comms service provider
The support for McAfee MVISION Endpoint is okay. I have no complaints about it. On a scale of one to five, where one...
Read full review of Trellix Endpoint Security Platform »
Jatin Sharma
Security Engineer at Digitaltrack
Customer support for Trellix Network Detection and Response is good, providing me with accurate results or accurate...
Read full review of Trellix Network Detection and Response »
Anonymous User
Presales Manager
Customer support for Trellix Network Detection and Response is excellent, with almost immediate responses to our...
Read full review of Trellix Network Detection and Response »
Anonymous User
Delivery Manager at a tech services company
The support is pretty good, we haven't had any problems.
Read full review of Trellix Endpoint Security Platform »
Darshana-Perera
Senior Tech Lead Engineer at Banking IT department
The technical support is good.
Read full review of Trellix Intrusion Prevention System »
SaiKiran
Presales Engineer at Vincacyber
Support is good. They provide a swift response.
Read full review of Trellix Endpoint Detection and Response (EDR) »
Anonymous User
Business System Analyst at a consultancy
I have not used technical support for the product.
Read full review of Trellix ESM »
Anonymous User
Information Security Analyst at a energy/utilities company
We're not really that satisfied with technical support. They are too slow to respond. We'd like them to be better. It...
Read full review of Trellix Collaboration Security »
Mac Wang
Project Manager at Realnux
We have not contacted technical support because we are not using this solution. Our customers contact them for support.
Read full review of Trellix MOVE AntiVirus »
Yaser Aljohani
OT/ICS Information Security Specialist at SANS
I have been in contact with technical support and I find them to be good.
Read full review of Trellix Network Detection and Response »

Review 1 of 30

Technical Support

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