Compare ITRS vs Sangoma

ITRS

Based on 91 reviews.

Sangoma

Based on 11 reviews.

Sample Customers

ITRS Geneos

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Opsview

IBM, BT, Cisco, Sky, UPS, Capgemini, Visolit, Fujitsu Services UK, UKCloud, Massachusetts Insitute of Technology, Cornell University, Incomm

OP5 Monitor

Svenska Spel, Carus, VGL, Tele2, Viking Line, Clas Ohlson, Vanderlande, Försäkringskassan

Popular Solutions

1 reviews

1 reviews

1 reviews

11 reviews

Top Industries

Financial Services Firm

31%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Construction Company

26%

Comms Service Provider

15%

Outsourcing Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Ravi ShankarSundarasan
Senior Enterprise Cloud Architect at Blue Yonder
I was using ITRS Geneos at HSBC. I have been using this product for more than two years. I have 20 years of...
Read full review of ITRS Geneos »
Sumanth Arshanapally
Senior Analyst at a tech vendor
Our previous use case for OP5 Monitor was server monitoring.
Read full review of OP5 Monitor »
Anonymous User
Partner Technical Support & Escalation Manager at a tech vendor
Our primary use case is monitoring our deployments.
Read full review of Opsview »
Michael Roberts
Service Operations Manager at CDL Limited
The primary use case is to assist me in my role as capacity manager. It assists in capacity planning across our...
Read full review of ITRS Capacity Planner »

Review 1 of 4

Dave Rosenbaum
Sr Voip and Call center engineer at Superdave LLC
My main use case for FreePBX is that I've had instances where somebody had a Cisco call center and the licensing fees...
Read full review of FreePBX »

Review 1 of 1

Customer Service

Sanket
Chief Manager at a marketing services firm
The technical support for ITRS is currently very good. The person who developed or implemented the ITRS dashboard...
Read full review of ITRS Geneos »
Ravi ShankarSundarasan
Senior Enterprise Cloud Architect at Blue Yonder
I would rate 9 out of 10 with respect to ITRS Geneos's support, support metrics, and their support delivery.
Read full review of ITRS Geneos »
Harish Venkateshappa
Information Technology Staff at GlobalFoundries
I have raised tickets with support from OP5 Monitor on their portal. I have customers that have questions regarding...
Read full review of OP5 Monitor »
Anonymous User
STG Lab Solutions Engineer at a tech company
Nine times out of ten, you put the ticket in, you get with somebody who's very knowledgeable and is able to help. I...
Read full review of Opsview »
Anonymous User
Enterprise IT Management Consultant at a tech vendor
Customer Service: 9/10. Good service Technical Support: 10/10. Very committed, very helpful, very knowledgeable.
Read full review of ITRS Geneos »
Anonymous User
Designer at a transportation company
Customer Service: Our service representatives have been polite and responsive. My interaction with our other support...
Read full review of Opsview »
Sanchit Pathak
System Analyst at a financial services firm
Technical support is really helpful. Whenever we have a use case, we can simply send out one email and we get a...
Read full review of ITRS Geneos »
Anonymous User
Manager, Enterprise Integration at a tech company
Customer Service: Excellent and very reactive Technical Support: Knowlegable with their own product but also with how...
Read full review of ITRS Geneos »
Anonymous User
Business Consultant at a computer software company
It was very good, the support staff were well trained on the product and helpful with their responses.
Read full review of ITRS Geneos »
Anonymous User
IT Analyst at a financial services firm
Customer Service: 7/10 Technical Support: 7/10 - the support from ITRS we had in company was very helpful.
Read full review of ITRS Geneos »
Anonymous User
Internet Services Support & Maintenance Manager, Online & Data Services at a comms service provider
10/10
Read full review of Opsview »
Caleb Bond
E Business Systems Consultant at a financial services firm
I have not used their technical support.
Read full review of ITRS Geneos »
Anonymous User
IT Consultant at a financial services firm
Customer Service: Customer service delivered by ITRS is to the highest standards from all points of view. Highly...
Read full review of ITRS Geneos »
Anonymous User
IT Operations - Senior Analyst / Engineer at a media company
Technical support was professional and knowledgeable.
Read full review of Opsview »
Anonymous User
Clinical Applications Systems Analyst - HIM/Profile, EHR Alliance at a healthcare company
Excellent customer support from Cerner.
Read full review of Opsview »
Manel Achour
ASP Administrator at FIS
Their support is very proactive. When I raise a request, I have an answer immediately. They explain the solution very...
Read full review of ITRS Geneos »
Elisabeth Buxade
General Manager at Solucions IM
It is very good. I would rate them a five out of five.
Read full review of OP5 Monitor »
Anonymous User
VP, Lead Software Development Engineer at a financial services firm
Customer Service: 10-10 Technical Support: It's excellent, and by far the best third party support we get.
Read full review of ITRS Geneos »
Anonymous User
Technical Operations/Network Analyst at a financial services firm
Technical support is 9.5/10. The Technical Support Specialists know the product very well but not the client...
Read full review of ITRS Geneos »
Ashish Jaiswal
Senior Software Engineer at a financial services firm
Whenever we have new issues that we are facing, we contact ITRS Geneos. So we just need to get them, and they support...
Read full review of ITRS Geneos »
Anonymous User
Senior Consultant at a tech consulting company
Very responsible customer support. All case logged are followed up promptly.
Read full review of ITRS Geneos »
Anonymous User
Associate at a financial services firm
Customer Service: We've not had much interaction with the vendor, but their training program is really poor....
Read full review of ITRS Geneos »
Anonymous User
Works at a financial services firm
Technical support is excellent, very good. They're very accessible, with them being specifically London-based. Unlike...
Read full review of ITRS Geneos »
Anonymous User
Assistant Vice President at a financial services firm
I am very satisfied with the level of technical support I get from ITRS. All the queries that I raised around...
Read full review of ITRS Geneos »
Anonymous User
Director at a financial services firm
The technical support is good. I haven't encountered them directly, but I know some guys who have and they have been...
Read full review of ITRS Geneos »
Anonymous User
Technology Associate at a financial services firm
The customer service and technical support are prompt. The best way to reach them is to send an email to their...
Read full review of ITRS Geneos »
Anonymous User
Application Analyst at a tech services company
10/10 - excellent service and tech support provided.
Read full review of ITRS Geneos »
Anonymous User
Systems Engineer at a tech company
Excellent 10/10 Any issues are addressed by ITRS support expertly and in a timely fashion.
Read full review of ITRS Geneos »
Anonymous User
Production Technologist at BNP Paribas
The technical support is good. Customers can log in, create tickets, and follow up on them. They can also escalate...
Read full review of ITRS Geneos »
Anonymous User
Monitoring Specialist at a financial services firm
Their support is good. I'd rate them an eight out of ten.
Read full review of ITRS Geneos »

Review 1 of 30

Abdallah Hasham
Operations Manager at astron computers limited
I have never approached the technical support team or customer service regarding FreePBX.
Read full review of FreePBX »
Carlos Ardila
Project Manager, Information Technology at Telelago
They have a support package you can buy by hours of support. If you run into anything that needs to be taken to their...
Read full review of FreePBX »
Manoj
Senior Staff Engineer at Nagarro
If you go with paid support, there will be a dedicated customer support team. For free support, they have a forum....
Read full review of FreePBX »
VishalPai
Tech Lead at Vindaloo Softtech Pvt Ltd
The customer support for FreePBX was overall good. The community-based support was good, and there is some paid...
Read full review of FreePBX »
Ddo Ddo
Project Manager and Full Stack Software Developer at a tech services company
FreePBX customer support is great. I had some questions and received support.
Read full review of FreePBX »
Dave Rosenbaum
Sr Voip and Call center engineer at Superdave LLC
The customer support for FreePBX is very good. I can search for just about anything. I can call VoIP-Supply, who's...
Read full review of FreePBX »

Review 1 of 6

Technical Support

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