Compare Invicti vs Rapid7

City of Corpus Christi, Diebold, Lumenate, Nebraska Public Power District, Prairie North Regional Health, Apptio, Automation Direct, Bob's Stores, Cardinal Innovations Healthcare Solutions, Carnegie Mellon University

Rapid7 AppSpider

Microsoft

Rapid7 InsightAppSec

CenterPoint Energy, CPA Australia, Hypertherm, First American Financial Corporation, Rackspace

Popular Solutions

11 reviews

8 reviews

14 reviews

13 reviews

9 reviews

Top Industries

Educational Organization

19%

Computer Software Company

14%

Financial Services Firm

13%

Government

Educational Organization

14%

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kunal M
Capability Center Leader, ETRM Platforms at Shell
I primarily use Invicti for code scans to identify open vulnerabilities and secrets in the code. Different...
Read full review of Invicti »
KashifJamil
CEO at Xcelliti
Most of the customers who use Acunetix are looking for security testing. The primary use case is performing...
Read full review of Acunetix »

Review 1 of 2

Mani Bommisetty
Infrastructure patching Manager at a manufacturing company
I use Rapid7 Metasploit primarily for scanning within my environment.
Read full review of Rapid7 Metasploit »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud...
Read full review of Rapid7 InsightCloudSec »
Asim Naeem
Principal IT Security & Compliance at IBEX Holdings Ltd
I am using Rapid7 InsightIDR as an InsightIDR solution. This tool is integrated with other solutions like endpoint...
Read full review of Rapid7 InsightIDR »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
The main use case is the vulnerability assessment of their assets. Assets include Windows or Linux platforms. This is...
Read full review of Rapid7 InsightVM »
Shritam Bhowmick
Vulnerability Management Lead at garrett
Our main use case for Rapid7 InsightAppSec is to perform internal assessment of applications and external facing...
Read full review of Rapid7 InsightAppSec »

Review 1 of 5

Customer Service

Kunal M
Capability Center Leader, ETRM Platforms at Shell
I haven't had the opportunity to use customer support, so I'm unsure about its quality.
Read full review of Invicti »
MarceloPrintac
VP Business Development at MultiPoint Ltd.
The Acunetix team is in Malta. They are very good, and they provide support over the phone. They are available 24...
Read full review of Acunetix »
KashifJamil
CEO at Xcelliti
Invectis Support provides good service when contacted.
Read full review of Acunetix »
JanetMuhia
Cyber Security Engineer at Spartec
Acunetix provides good support. No complaints.
Read full review of Acunetix »
KashifJamil
CEO at Xcelliti
The solution's technical support is okay. We have no complaints. They are helpful and responsive and we are satisfied...
Read full review of Acunetix »
KashifJamil
CEO at Xcelliti
Customer support is big. It depends on region to region.
Read full review of Invicti »
Kamil Matusik
Head of Operations, Supply Chain at Lyreco Deutschland GmbH
The support is not perfect. The support could be improved. I often have to write to managers to push things.
Read full review of Acunetix »
Anonymous User
Senior Security Engineer at a insurance company
The technical support has been very helpful, and pretty quick to respond to emails or when I call in.
Read full review of Acunetix »
Anonymous User
Manager Compliance - Processes / InfoSec. at a tech services company
Quite high. They are scattered all over social. They have wikis, a website, YouTube videos. They don't have a blog,...
Read full review of Invicti »
Saminda Jayawardene
Compliance Manager at a tech services company
We had to contact technical support some ago but not since then. Sometimes the blog provides support very well, and...
Read full review of Acunetix »
Anonymous User
Software Quality Assurance Engineer at ITONICS GmbH
9 out of 10.
Read full review of Invicti »
Anonymous User
Senior Quality Control Manager at a insurance company
The technical support team was very helpful. They offered me a demo before I started using the tool, and the demo was...
Read full review of Invicti »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I am supposed to be the first line of their support. Contacting them...
Read full review of Acunetix »
Anonymous User
Ex Senior Security Analyst and Onsite consultant at Paladion Networks
The technical support team was highly responsive and we used to get regular emails from their side, i.e., whenever...
Read full review of Invicti »
Anonymous User
Product Security Architect at a tech services company
We don't have any issues because Invicti's support was really good.
Read full review of Invicti »
Anonymous User
Senior Information Security Consultant at a tech services company
I have never contacted technical support.
Read full review of Invicti »
Anonymous User
Consultant Cyber Security at a tech services company
We have been engaged with the local partner and we get a good level of support.
Read full review of Invicti »
Anonymous User
Consultant Cyber Security at a tech services company
We engage with the local partner and the distributor here for support. We are satisfied with the support here.
Read full review of Invicti »
Anonymous User
Security Analyst
I would rate the technical support at an eight out of 10.
Read full review of Invicti »
Paolo Da Ros
Founder at a tech services company
I rate the technical support seven out of ten, which is average to me. I don't have special requests that would...
Read full review of Invicti »
Abdullah Ozkan
Information Security Engineer at Tübitak Bilgem
The technical support from Invicti is very good and fast. I am highly satisfied with the response time and quality of...
Read full review of Acunetix »
Letsogile-Baloi
CEO at IMART OFFICE CONSULTANTS
I haven't contacted technical support because I'm supposed to be the first line of their support. If I need to...
Read full review of Acunetix »
Anonymous User
Project Manager at a computer software company
Technical support was not overwhelmingly good, but it was okay. They couldn't provide solutions to every problem that...
Read full review of Acunetix »
Jagobandhu Some
Hardware Engineer at Ministry of Defense
I am not very satisfied with the customer support they provide. It tends to be quite time-consuming. When I raised a...
Read full review of Acunetix »
SivaPrakash
Senior Test Engineer II at a financial services firm
The technical support is really good. Whenever we experienced an issue, we just scheduled a call. It's not directly...
Read full review of Acunetix »
Anubhav Goswami
Security Specialist at a tech services company
Technical support is fine. Whenever we have any queries the support is available. We have the paid version. We have...
Read full review of Acunetix »
Anonymous User
Security Engineer at a tech services company
Their technical support has been very active. If I have an issue, I can reach out to them and get an answer pretty...
Read full review of Acunetix »
Anonymous User
Software Quality Assurance Engineer at ITONICS GmbH
The way they are communicating with users like us, yeah, we can give them 9 out of 10. :)
Read full review of Invicti »
Anonymous User
Executive Director at a financial services firm
I think that generally their customer service is quite responsive. Whenever we encounter problems or new external...
Read full review of Acunetix »
Ivan Biagi
Security Specialist at Alfa-A IT
The customer service is good. There are some problems with languages (like for Italian they send you people who can...
Read full review of Invicti »

Review 1 of 30

Aakash Shankar
Senior Cybersecurity Solutions Engineer at Trillium Information Security Systems
Regarding technical support for Rapid7 InsightAppSec, they usually respond within one or two days. I think the...
Read full review of Rapid7 InsightAppSec »
ChennaRao Vemula
Senior Cloud Security Engineer at a educational organization
They have excellent support with internal Slack channels and are directly reachable through Teams. Their assistance...
Read full review of Rapid7 InsightCloudSec »
Prasanth Prasad
Director of Technology at a tech vendor
I rate the technical support a six to seven out of ten.
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
We have a well-trained employee and access to distributors, so we've never dealt with technical support directly.
Read full review of Rapid7 AppSpider »
Nixon Bagalkoti
Cyber Security Lead at a printing company
When I joined, the agreement with Rapid7 was already in place. They have only email support, and if they have 24/7...
Read full review of Rapid7 InsightAppSec »
Karthick Selvam
Senior Software Engineer at Saama
Rapid7 provides timely support using direct chat or contact with support. We have enterprise support, which includes...
Read full review of Rapid7 InsightOps »
SonNguyen3
Technical Manager at a computer software company
Customer service and support are usually responsive, but there is room for improvement in their response time. The...
Read full review of Rapid7 InsightVM »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Anonymous User
Works
I would rate the technical support from Rapid7 a ten, indicating high-quality support.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Application Security Engineer at a tech services company
It's fair, although more in-depth usage case studies and documentation are offered for a purchased licence.
Read full review of NT OBJECTives NTOSpider [EOL] »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Anonymous User
Security Consultant at a comms service provider
The technical support could be improved. We've had times when our requests get stuck with the engineering team and we...
Read full review of Rapid7 InsightIDR »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Layth Mansour
Information Security Officer at Umniah
Their support is very good. Technical support varies from person to person. Some cases have taken some time, but once...
Read full review of Rapid7 InsightVM »
Davide Baudanza
CoFounder & Head of Technology at intuity
The technical support is very good and respond quickly when there is a problem.
Read full review of Rapid7 InsightIDR »
Anonymous User
Enterprise Sales at a tech vendor
The technical support is good. They follow and adhere to their SLA terms. Based on the customer's needs, they can go...
Read full review of Rapid7 InsightIDR »
Ryan Witt
IT Security Architect at a government
The technical support have been a pleasure to work with.
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Solutions and Alliances at a tech services company
Our company mostly receives fast and suitable support from Rapid7 InsightIDR, but sometimes the response arrives...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
InfoSec Consultant at a tech services company
Maybe I'm biased because of the beta program, but the support is very quick and competent. Also, the Rapid7 community...
Read full review of Rapid7 InsightOps »
Girish Kikkeri
Cyber Security Consultant at Relevance Lab
The tech support from Rapid7 AppSpider is good. They contact us online in case of any open issues.
Read full review of Rapid7 AppSpider »
Anonymous User
Marketing Expert at a comms service provider
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
Natthapong Fongsin
Assistant Technical Manager at a tech services company
We would sometimes need to reach out to technical support. This was only in instances when the product would crash or...
Read full review of Rapid7 InsightAppSec »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The support is great. The problem with the support team is that it does not have a calling number. The best way to...
Read full review of Rapid7 InsightAppSec »
Anonymous User
AppSec Engineer at a computer software company
Even with their support, I feel like their support is lacking. I don't think it's much support as compared to other...
Read full review of Rapid7 InsightAppSec »
Zain Rehman
Manager SecOps at a financial services firm
The technical support is very helpful, but too slow. Overall, it usually takes 24 hours for them to reply, but the...
Read full review of Rapid7 InsightVM »
JoChaiyut
Product Manager at Bizinfo
I have not used the technical support.
Read full review of Rapid7 InsightIDR »
Damir Miklavčič
Security Analyst at Zavarovalnica Triglav dd
Approximately a year ago, we had an issue with the dashboard. We contacted technical support to ask a question....
Read full review of Rapid7 InsightVM »

Review 1 of 30

Technical Support

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