Compare Intuit vs SolarWinds

Intuit

Based on 54 reviews.

SolarWinds

Based on 417 reviews.

Overview

Information Not Available

SolarWinds Inc. develops enterprise information technology infrastructure management software for IT professionals. In 2007, SolarWinds raised funding from Austin Ventures, Bain Capital and Insight Venture Partners. SolarWinds completed its initial public offering of $112.5 million in 2009. In 2012, SolarWinds' total revenue reached $269 million. In June 2014, the company purchased the Swedish web-monitoring company Pingdom.

Sample Customers

Popular Solutions

0 reviews

4 reviews

0 reviews

16 reviews

SolarWinds Server and Application Monitor

10 reviews

SolarWinds NetFlow Traffic Analyzer

10 reviews

Top Industries

Computer Software Company

10%

Outsourcing Company

Financial Services Firm

Comms Service Provider

Manufacturing Company

10%

Financial Services Firm

Government

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Director

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Review 1 of 1

GANESAN K
Senior Technical Engineer at a security firm
For Zoho, we did OP Manager, Audit Security, AD Security and Asset Management, Patch Management. These things we are...
Read full review of SolarWinds Web Help Desk »
Raja Xabi
Technical Manager at a comms service provider
I assess the impact of the alerting and reporting capabilities of SolarWinds NetFlow Traffic Analyzer by using email...
Read full review of SolarWinds NetFlow Traffic Analyzer »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
We are monitoring all the infrastructure with SolarWinds Server and Application Monitor, which means our physical...
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Vivek Jaiswal
Manager IT at a manufacturing company
SolarWinds NPM is used to monitor all our servers and key network devices such as core switches and firewalls, along...
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Anonymous User
IT Network Coordinator (Northern Region) at a financial services firm
My main use case for SolarWinds Hybrid Cloud Observability is proactive monitoring, which allows the network team or...
Read full review of SolarWinds Hybrid Cloud Observability »

Review 1 of 5

Customer Service

Babawale Awojinrin
IT Operations Manager at a retailer
The Customer support neither gives a callback nor assigns account managers for Africa.
Read full review of QuickBooks »
LuisYndigoyen
Senior Product Manager at a tech vendor
We've never had contact with technical support.
Read full review of MailChimp »
MichaelFox
Sage Intacct Implementation Specialist at a financial services firm
If you want to talk to someone or a QuickBooks expert and actually get some meaningful information, you have to...
Read full review of QuickBooks »
Isha Shah
Finance Associate at a consultancy
I have not escalated any questions to customer service or technical support teams regarding QuickBooks.
Read full review of QuickBooks »
Sushil Bhau
Technical Lead at a tech vendor
We are not authorized to reach out directly to Intuit regarding QuickBooks. We have a separate partner team in our...
Read full review of QuickBooks »
Ashfaq Muhammad
Remote Bookkeeper / Accountant at a non-tech company
It provides effective customer support. I would rate it seven out of ten.
Read full review of QuickBooks »
Anonymous User
Director
It was technical support I was in need of when I contacted them. Due to the nature of the product I suspect customer...
Read full review of Mandrill »
Anonymous User
Technology Adviser at a manufacturing company
Not timely, but somewhat effective when on paid plans.
Read full review of MailChimp »
Anonymous User
Digital Marketing Specialist at a non-profit
Their technical support is excellent. I found an answer to most of my questions by consulting their knowledge base,...
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Anonymous User
Emarketing Specialist at a printing company
Customer Service: Customer service of this product is excellent. Technical Support: Tech support is great and they...
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Anonymous User
Purchasing Analyst
Very good support, though they are hard to understand sometimes. They all work in India/Pakistan and it is in the...
Read full review of QuickBooks »
LisaSwan
President
Intuit has some phone and email customer support, but it relies on its online community support center for asking and...
Read full review of QuickBooks »
Liz Hardwick
Partner/Owner, Trainer and Speaker
Customer Service: The customer service that I've interacted with has been clear and quick to respond. There are also...
Read full review of MailChimp »
Anonymous User
Project Manager at a tech services company
We have not made use of technical support.
Read full review of MailChimp »
Anonymous User
Owner & Chief Marketing Officer
Customer Service: I really haven’t had to use customer service much but it is only by email which is unfortunate....
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Anonymous User
Executive Director at a non-profit
The chat room support is very responsive.
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Anonymous User
Sr. Business Analyst at a marketing services firm
Customer Service: 9/10. Technical Support: 10/10.
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R. Michael O'Hanlan
QuickBooks ProAdvisor at a consultancy
I rate them 11 out of 10. One of the reasons I stay involved in this product as a ProAdvisor is because I can rely on...
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Anonymous User
Webmaster
Customer Service: Service is great! I have had some questions about mailings and I used the chat feature. I was...
Read full review of MailChimp »
Anonymous User
Digital Marketing Practice Lead at a media company
Technical support is fantastic.
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Anonymous User
VP Finance and Business Intelligence at a tech services company
I found it a bit tough to get in touch with technical support.
Read full review of QuickBooks »
Anonymous User
Senior Account Officer at a outsourcing company
I have not communicated with QuickBooks technical support as of now.
Read full review of QuickBooks »
Anonymous User
Client Services at a marketing services firm
Customer Service: 10/10. Technical Support: 10/10 - I LOVE the chat support.
Read full review of MailChimp »
Anonymous User
Project Manager - Digital Marketing at a consultancy
Customer Service: It is self service and they have very little support. However, they do have a lot of FAQ's you can...
Read full review of MailChimp »
Anonymous User
Owner
Customer Service: Very good. Technical Support: Very good.
Read full review of MailChimp »
Anonymous User
Co-founder, Web developer at a media company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of MailChimp »
Anonymous User
Blog Manager at a tech company
Technical support for the paid version is good, I'm not sure they have technical support for the unpaid version...
Read full review of MailChimp »
Max Rubin
CFO
I would rate technical support a seven. They have good technical support, but sometimes you don't get the right...
Read full review of QuickBooks »
Anonymous User
Independent Consultant at a tech consulting company
Customer Service: Poor. When they have shut off our ability to send mail, there is no email sent to us. Therefore, we...
Read full review of MailChimp »
Anonymous User
Secretary at a transportation company
Customer Service: Emails are answered timely and follow-up is always good. They have a great site and a blog where...
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Review 1 of 30

Ravi Khanchandani
Founder Director at a tech company
The technical support from SolarWinds Server Configuration Monitor has not been used often, but whenever we have used...
Read full review of SolarWinds Server Configuration Monitor »
Muhammad Asif
Consaltant at a consultancy
We don't use technical support because we handle everything in-house. We already make customized dashboards, reports,...
Read full review of SolarWinds NPM »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
The technical support is very responsive and relevant. They do a really good level one and two support. They redirect...
Read full review of SolarWinds Web Help Desk »
KhalidOmer
Data Center Engineer at a retailer
Technical support hasn't been the most reliable. Sometimes it takes them a long time to respond or resolve the...
Read full review of SolarWinds NPM »
NikhilKalwint
Technical Specialist at a recruiting/HR firm
I find the technical support of SolarWinds Server and Application Monitor to be responsive and helpful. Since we...
Read full review of SolarWinds Server and Application Monitor »
VIVEK PATHAK
Solutions Architect at a comms service provider
The solution's technical support is okay. I rate the technical support a seven out of ten.
Read full review of SolarWinds Server and Application Monitor »
Umair (Abu Mohaymin) Akhlaque
Group CEO at a tech vendor
Technical support is okay. The only problem that they have is that last year they had a security hack issue. That is...
Read full review of SolarWinds NPM »
Rafal-Stas
CEO at a security firm
The solution's technical support is helpful. I rate the technical support a nine out of ten.
Read full review of SolarWinds Security Event Manager »
Mohamad Zaidi Chubandi
Manager Infrastructure & Security at a energy/utilities company
We don't use technical support because we are able to solve issues internally.
Read full review of SolarWinds ipMonitor »
RajeshB
Server and Network Monitoring Manager at a consultancy
A number of times, I have contacted SolarWinds technical support. Depending the issue, sometimes they will just ask...
Read full review of SolarWinds NPM »
BenjaminRafrafi
System and Network Administrator at a educational organization
Technical support is quite efficient, but they have to be a little more responsive. On a scale from one to five, I'll...
Read full review of SolarWinds NPM »
Ridho Abdillah
Presales Engineer at a tech vendor
Technical support is perfect.
Read full review of SolarWinds Network Configuration Manager »
Dr. SureshHungenahally
Chief Executive Officer at a consultancy
Technical support is very good.
Read full review of SolarWinds IPAM »
ERIK LABRA
Technical Specialist, consultant at a tech vendor
Technical support is pretty good, they are very keen to help. There are some options which provide premier support...
Read full review of SolarWinds NPM »
Anonymous User
Business Consultant. at a tech services company
Technical support is okay. We've contacted them many times and they've been fine.
Read full review of SolarWinds Network Configuration Manager »
Peter Mostert
Technical Support Specialist at a consultancy
I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried...
Read full review of SolarWinds NPM »
MarcusFlorido
Senior Network Engineer at a government
I find their customer service and support satisfactory. I would rate it nine out of ten.
Read full review of SolarWinds Network Configuration Manager »
Byron Anderson
Information Security Engineer at a cloud solution provider
Technical support is fantastic.
Read full review of SolarWinds NPM »
Anonymous User
Head, ATM Management at a financial services firm
I would give technical support a rating of 8/10.
Read full review of SolarWinds NPM »
AchmadFredericks
Director, Technical Architect
I have not actually had to use technical support very much. I can not even count more than five instances in the span...
Read full review of SolarWinds Security Event Manager »
Anonymous User
Senior Network at a educational organization
Customer Service: I have had very fast response times when dealing with customer service. Technical Support: I have...
Read full review of SolarWinds NPM »
Anonymous User
Web Administrator at a sports company
Customer Service: Customer service is exceptional. They are very much in tune with our service needs and are always...
Read full review of SolarWinds AppOptics »
Anonymous User
Network Services Manager at a government
We have had really good support. If we have issues then my technical person makes one call and gets help.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Enterprise Monitoring Technologies Engineer at a financial services firm
Level 1 is level 1. For many, that is sufficient. Having a number of experienced engineers on my team, when we need...
Read full review of SolarWinds Server and Application Monitor »
RajneeshKumar3
Manager Observability at a financial services firm
The customer service is good, and I would rate it around 8. Sometimes we encounter engineers who don't have...
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Managing Director at a consultancy
SolarWinds is a traditional software company, which means that you can get help from them.
Read full review of SolarWinds NetFlow Traffic Analyzer »
Anonymous User
Senior Network Engineer
Customer Service: At least an 8/10. Technical Support: At least a 7/10.
Read full review of SolarWinds NPM »
SumitKumar1
SolarWinds SME at a sports company
I just recently raised an issue with support. Apart from that, I haven't had any issues with NCM. I had issues with...
Read full review of SolarWinds Network Configuration Manager »
ChrisPalmer
IT Infrastructure Analyst at a aerospace/defense firm
Technical support is pretty good. In the few cases we have reached out for any support, they've been pretty...
Read full review of SolarWinds NPM »
Reena Pandey
Consultant at a tech vendor
My team contacted technical support for SolarWinds NPM a lot of times. On a scale of one to ten, I'd rate support as...
Read full review of SolarWinds NPM »

Review 1 of 30

Technical Support

No Data Available

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