Compare Infor vs SilkRoad

Infor

Based on 56 reviews.

SilkRoad

Based on 4 reviews.

Sample Customers

SilkRoad Wingspan

Kearney & Company, San Diego County Regional Airport Authority, McLeod Health, TPC Group, Sirva, Lifestyle Family Fitness, BKD

SilkRoad Greenlight

Accenture, Citrix, McAfee, Unisys, Alaska Airlines, Amyx, Diamond B Construction, Genscape, Georgiou Group, Lumo Energy, Sanford, Scoot, Rustan Coffee, Wood Group Mustang

SilkRoad HRMS

Amyx, Ulthera, Quality Health Strategies

Popular Solutions

Infor LN

8 reviews

Infor M3

4 reviews

Infor CloudSuite Industrial

2 reviews

Top Industries

Computer Software Company

21%

Comms Service Provider

19%

Manufacturing Company

Government

Computer Software Company

21%

Comms Service Provider

16%

Government

10%

Retailer

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jorge Saraiva
CTO at silicium consulting
We use ION for special integration with sales PMs or other sources.
Read full review of Infor ION »
Jorge Saraiva
CTO at silicium consulting
We use Infor CloudSuite as an ERP solution for manufacturing.
Read full review of Infor CloudSuite Industrial »
Anonymous User
Partner/Executive at a consultancy
We are using it for running a manufacturing business. We are using it for all aspects of manufacturing, inventory,...
Read full review of Infor M3 »
HareshSuralia
Project Manager, Senior Architect at Wipro
Infor LX is primarily used for manufacturing.
Read full review of Infor LX »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We primarily use the solution for financial purposes.
Read full review of Infor dEPM »

Review 1 of 5

No Data Available

Customer Service

Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
RENATOESPOLADORE
Owner at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Anonymous User
Business Intelligence Manager at a real estate/law firm
Technical support is excellent.
Read full review of Birst »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Anonymous User
Business Intelligence Consultant at a tech company
I would give technical support a rating of 9/10.
Read full review of Birst »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Manager Data Services at a logistics company
Customer Service: Customer service is fantastic! We don't use Birst support often but when we do, they have been...
Read full review of Birst »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant
It depends on the module - * Application studio is top notch with Inforxtreme * OLAP server and office plus is...
Read full review of Infor dEPM »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
ROHIT POTHANI
Infor LN manufacturing consultant at a tech vendor
I rate the technical support a three and a half out of five. Infor LN has a support portal, so if our customer...
Read full review of Infor LN »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Partner/Executive at a consultancy
I don't have any experience with their support.
Read full review of Infor M3 »
Anonymous User
Infor PM Consultant
Tehnical support offered by Infor is very good. I always got an answer, and it never took them more than a day to get...
Read full review of Infor dEPM »
Anonymous User
Consultant at a computer software company
Customer Service: The level of customer services should be 75-80%. Technical Support: Excellent 90%.
Read full review of Infor dEPM »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Developer at a educational organization
Infor is not very much into the market as of yet, which means that its products are not yet public and this precludes...
Read full review of Infor LN »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite Industrial »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »

Review 1 of 30

Anonymous User
Human Resource Generlaist at a aerospace/defense firm
The technical support is good.
Read full review of SilkRoad Wingspan »
Anonymous User
HRIS Director at a healthcare company
The technical support is good and we have never had problems with it.
Read full review of SilkRoad Wingspan »
Anonymous User
Senior Director of Training and Quality at a recruiting/HR firm
A nine out of 10.
Read full review of SilkRoad Greenlight »
Anonymous User
Talent Acquisition Consultant at a tech services company
Technical support is excellent.
Read full review of SilkRoad Wingspan »

Review 1 of 4

Technical Support

No Data Available

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