Compare Infor vs One Identity

Infor

Based on 56 reviews.

One Identity

Based on 106 reviews.

Sample Customers

Popular Solutions

Infor LN

8 reviews

Infor M3

4 reviews

Infor CloudSuite Industrial

2 reviews

One Identity Manager

11 reviews

One Identity Safeguard

7 reviews

One Identity Password Manager

4 reviews

Top Industries

Computer Software Company

21%

Comms Service Provider

19%

Manufacturing Company

Government

Comms Service Provider

20%

Computer Software Company

18%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jorge Saraiva
CTO at silicium consulting
We use ION for special integration with sales PMs or other sources.
Read full review of Infor ION »
Jorge Saraiva
CTO at silicium consulting
We use Infor CloudSuite as an ERP solution for manufacturing.
Read full review of Infor CloudSuite Industrial »
Carlos Cardona
Operations Manager at Visual K
Infor VISUAL is used for invoicing and accounting.
Read full review of Infor VISUAL »
Anonymous User
Developer at a educational organization
While the latest version is 10.8, our company is using 10.5U. We use the solution for freight mode, sales and...
Read full review of Infor LN »
Anonymous User
Partner/Executive at a consultancy
We are using it for running a manufacturing business. We are using it for all aspects of manufacturing, inventory,...
Read full review of Infor M3 »

Review 1 of 5

Becky Phares
Sr Business Analyst at George Washington University
Our primary use case for ARS is for the ease of delegating administrative access and the ability to limit direct...
Read full review of One Identity Active Roles »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
We use One Identity Defender for network protection.
Read full review of One Identity Defender »
Anonymous User
Systems Engineer at a tech services company
The primary use case for One Identity Password Manager is for a user to reset the password himself. For example, if...
Read full review of One Identity Password Manager »
Anonymous User
Senior Manager / IAM Evangelist at a tech services company
The use case is like any other identity management solution: to provision and de-provision software accounts and...
Read full review of One Identity Manager »
Anonymous User
Manager Engineering at a comms service provider
We have more than 1,000 servers or application servers, and we have several layers of teams. We have super admins,...
Read full review of One Identity Safeguard »

Review 1 of 5

Customer Service

Jorge Saraiva
CTO at silicium consulting
Infor needs to create an online support chat directly embedded in the product. I will never understand why they don't...
Read full review of Infor LN »
Kiran Karkera
Director- ERP Consulting at a tech services company
Support for Core ERP is extremely good. Regarding add-ons, with many different technologies involved, support is not...
Read full review of Infor LN »
Gene Hammons, MBA
Director at a consultancy
Customer Service: Infor is impossible, but if you have a good reseller partner, they can handle just about any...
Read full review of Infor CloudSuite Industrial »
Ahmed_Nagy
Application Manager at a tech services company
Technical support staff are very helpful, and you can have support 24/7. However, because Infor has more than 74...
Read full review of Infor M3 »
Sreenivas K
Principal Engineering Manager I at a computer software company
Customer Service: Average. Technical Support: Technical support is average.
Read full review of Birst »
Carlos Cardona
Operations Manager at Visual K
The support from Infor VISUAL is good. We create the incidents, and they usually answer on the same day.
Read full review of Infor VISUAL »
Rick Hutchinson
Product Manager at a tech vendor
Customer Service: Support is good. We have an assigned CSM who helps us track down help quickly. Technical Support:...
Read full review of Birst »
RENATOESPOLADORE
Owner at RPEspoladore LTD
The technical support team are good, although they are often understaffed. However, they are not always able to...
Read full review of Infor LN »
Anonymous User
‎BI Analyst at a non-tech company
I literally gave up using their support due to their slow response. The business cannot wait weeks to fix an...
Read full review of Infor dEPM »
Anonymous User
Regional Marketing Communications & Campaigns Manager at a retailer
I didn't have to deal with anyone from Birst directly, as we had someone in-house who was our Birst source of truth...
Read full review of Birst »
Anonymous User
Director of Enterprise Applications at a computer software company
Customer Service: It's reasonable. Technical Support: It's reasonable.
Read full review of Infor LN »
Anonymous User
Head of Controlling, Planning and DWH at a insurance company
We've dealt with technical support and we are mostly pleased with the level of service on offer. They're pretty...
Read full review of Infor dEPM »
Anonymous User
Lead, Analytics Global Enterprise & Government at a comms service provider
The technical support is quite fair. Since we are a US-based organization, we required communication with the US on a...
Read full review of Birst »
Anonymous User
Senior Software Engineer at a healthcare company
Customer Service: Customer service is great with one dedicated customer success manager and great support org. It has...
Read full review of Birst »
Anonymous User
ERP Consultant at a tech services company
In general, technical support is OK.
Read full review of Infor LN »
Anonymous User
Software Engineer BI Analyst at a recruiting/HR firm
Technical support was good. They just couldn't address the performance issues.
Read full review of Birst »
Anonymous User
Business Intelligence Consultant and Birst Expert at a tech consulting company
Technical support has a quick response time and a high quality of service. I would rate them with a 7/10, as there is...
Read full review of Birst »
Anonymous User
Lead Business Analyst at a tech services company
Customer Service: They do have good team which provides satisfactory customer service. Technical Support: They have...
Read full review of Infor LN »
Anonymous User
Manager - Presales and Solutions at a tech services company
Birst provides quick and helpful support on raised queries. Overall, the level of technical support is good.
Read full review of Birst »
Anonymous User
Sr. Business Intelligence Consultant at Avantas, LLC
I would give technical support a 6.5/10 rating.
Read full review of Birst »
Anonymous User
Information Systems Manager at a manufacturing company
There is limited support on Baan IV, but for Infor ERP LN there are more options. When it comes to vendor support on...
Read full review of Infor LN »
Anonymous User
Logistic Services Team Leader at a financial services firm
I have no complaints about Infor support.
Read full review of Infor CloudSuite Industrial »
Anonymous User
Senior Payroll Officer at a financial services firm
Customer Service: Customer service is at a moderate level. Technical Support: Technical support is excellent.
Read full review of Infor dEPM »
Anonymous User
Technical Specialist at a tech services company
The tech support was an OK experience. Birst depends primarily on their forum for their issues to be resolved.
Read full review of Birst »
Anonymous User
SunSystems Administrator at a energy/utilities company
Customer Service: We implemented Infor PM Q&A as part of a wider Infor SunSystems implementation and used a...
Read full review of Infor dEPM »
Anonymous User
Functional Strategy Consultant at a tech services company
4/5.
Read full review of Infor dEPM »
Anonymous User
Sr. Tech Specialist/ DBA/BI Developer at a educational organization
I would give technical support a rating of 3/10.
Read full review of Birst »
Anonymous User
CIS Consultant at a consultancy
The technical support is average, it could be improved.
Read full review of Infor M3 »
Amr Elguindy
CIO at AITEK
The support is overall needs improvement.
Read full review of Infor LN »
Anonymous User
Director at a tech services company
Customer Service: It's good. Technical Support: It's good.
Read full review of Infor dEPM »

Review 1 of 30

Manoj Pathak
One Identity Developer at Wipro Limited
When we cannot resolve issues with the tool, the technical support team assists us by proposing solutions based on...
Read full review of One Identity Manager »
MohamedEladawy
Service Security Lead at Salam Technology
I have not contacted support.
Read full review of One Identity Safeguard »
Becky Phares
Sr Business Analyst at George Washington University
Excellent support. They truly are a partner. They want to be a partner, a collaborator. Their number-one goal is to...
Read full review of One Identity Active Roles »
Maksym Tkachenko
Sales Engineer at Bakotech
Technical support is fine. The response time is great. If we need them to, they will scale all the way to development.
Read full review of One Identity Defender »
Martin Ajayiobe
Senior Vice President (Infrastructure Systems/Information Security) at MAXUT
My impression of support is that the guys there are very helpful. They are eager to jump in and to help you out. Yes,...
Read full review of One Identity Safeguard »
Marta Dern
Analyst at Grifols
We have opened a couple of cases and we've had a really good response from the team. Initially, we contacted...
Read full review of One Identity Manager »
Sameer Palav
Managing Director at a tech services company
Customer Service: It's good. Technical Support: It's good. In fact, the One Identity (Quest) support team has easy...
Read full review of One Identity Active Roles »
Walid Semrani
Networking and Security Engineer at a tech services company
I requested them for an evaluation license, but no one responded to me. They didn't give me an evaluation license.
Read full review of One Identity Safeguard »
Pascal Stockmann
Consultant at igf-logic GmbH
The technical support is pretty good because we can reach the right person directly. We also get escalated quickly,...
Read full review of One Identity Manager »
Koffi Martial Assouman
Pre-Sales Support Engineer at GTN (Groupe de Technologies et de Negoce)
The technical support is good, but we receive a quick response. However, their knowledge and information are...
Read full review of One Identity Defender »
Anonymous User
Head of Department at a financial services firm
Technical support is great. We use the case platform.
Read full review of One Identity Safeguard »
Anonymous User
Director of Information Security at a healthcare company
We haven't had to use technical support. It's been a solid platform so far.
Read full review of One Identity Safeguard »
Anonymous User
Senior IT Consultant at a tech consulting company
The Dell technical support is good enough.
Read full review of One Identity Manager »
Anonymous User
Software Solutions Architect at a computer software company
I have contacted support. I can create tickets for support and in approximately one hour, I have a response from the...
Read full review of One Identity Safeguard »
Anonymous User
Principal Consultant at a tech services company
The German technical support is great. We are a German partner, and we find them knowledgeable and fast, as they do...
Read full review of One Identity Manager »
Anonymous User
Security Business Consultant at a tech services company
There are two different supports: one for SPS and another for SPP. The technical preparation of the support is very...
Read full review of One Identity Safeguard »
Anonymous User
IT Security Engineer
I rate technical support 5/5. They are quick and informative.
Read full review of One Identity Safeguard »
Anonymous User
Systems Engineer at a tech services company
On a scale of one to five, I'd rate the technical support for One Identity Password Manager as four. Because of the...
Read full review of One Identity Password Manager »
Anonymous User
Directory Service Specialist at a tech company
There is great technical support. No issues there.
Read full review of One Identity Manager »
Anonymous User
Information Security Manager at a manufacturing company
The support service provided by the vendor on this product is pretty solid. It is an excellent support service. I...
Read full review of One Identity Active Roles »
Anonymous User
IDM Architect at a tech company
Tech support has been great. They've been responsive and knowledgeable, so we've been happy with them.
Read full review of One Identity Safeguard »
Anonymous User
Lead Technology Manager at a financial services firm
The technical support is acceptable. We get responses when we raise queries, but maybe not as fast as we'd like.
Read full review of One Identity Manager »
Anonymous User
IT Lead, Security services at a aerospace/defense firm
The technical support is generally very responsive. There are a few that I know by name because we work with them...
Read full review of One Identity Active Roles »
Anonymous User
VP Risk Management at a financial services firm
I would rate the technical support as very good and strong. We're happy with the support we get from our One Identity...
Read full review of One Identity Safeguard »
Anonymous User
Solution Architect at a tech services company
The technical support for this solution is very good. This vendor supports all of their products very well.
Read full review of One Identity Privileged Access Suite for Unix »
Anonymous User
VP & Head of Cybersecurity Manager at a financial services firm
Safeguard's technical support is one of the better ones that I have worked with. There's always room for improvement,...
Read full review of One Identity Safeguard »
Anonymous User
Solution Architect at a tech services company
It is excellent. Quick and useful answers. They also have a large community portal where you can find a lot of...
Read full review of One Identity Active Roles »
Anonymous User
Chief Technology Officer & Solution Architect at a tech services company
I give technical support a 4.5/5.
Read full review of One Identity Safeguard »
Marc Hotescheck
IT Architect at a tech services company
One Identity support has been fine. We always have good, professional feedback and solutions, and the communication...
Read full review of One Identity Manager »
Anonymous User
PreSales Engineer at a tech vendor
Customer Service: absolutely perfect Technical Support: Technical support is 10/10, absolutely.
Read full review of One Identity Safeguard »

Review 1 of 30

Technical Support

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