Compare Infoblox vs LevelBlue

Infoblox

Based on 88 reviews.

LevelBlue

Based on 180 reviews.

Overview

Infoblox is a technology company in California's Silicon Valley. It was founded in 1999 in Chicago, Illinois, by Stuart Bailey, who was at the time a technical lead for the Laboratory for Advanced Computing/National Center for Data Mining at the University of Illinois. In 2010, Infoblox acquired network automation vendor Netcordia to complement its core network services products with technologies for network task automation.

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Sample Customers

Popular Solutions

Infoblox BloxOne Threat Defense

7 reviews

Infoblox Advanced DNS Protection

5 reviews

Infoblox IPAM

2 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

Computer Software Company

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AS58
Software Engineering Manager at a tech vendor
My main use case for Infoblox NIOS is the services which it offers like DNS, DHCP, and IPAM. It is highly reliable...
Read full review of Infoblox NIOS »
GANESAN K
Senior Technical Engineer at Safezone Secure Solutions Private Limited
We have deployed Infoblox BloxOne Threat Defense for a customer. We started as an integrator and reseller of Infoblox...
Read full review of Infoblox BloxOne Threat Defense »
Stefan Feher
Nsi L1 Operations Analyst at a insurance company
My main use case for Infoblox IPAM is DNS management. I use Infoblox IPAM for DNS management where I manage leases...
Read full review of Infoblox IPAM »
Domenico Iandoli
Network Security Manager at a tech vendor
I am working in the enterprise part where we manage DNS, and we use other solutions that are oriented to provide DHCP...
Read full review of Infoblox BloxOne DDI »
Shubham Pawaskar
Senior Associate at ProTechmanize Solutions (P) Ltd.

Read full review of Infoblox DDI »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

ImranKhan9
Lead Network Engineer at Chevron
Customer service rating: 4 out of 10.
Read full review of Infoblox NIOS »
Tince Thomas
Network Security Specialist at PHOENIX group - Integrated Healthcare Provider
Our technical support is quite good. I could give it an 8 or 9 because the experience I have had with Infoblox...
Read full review of Infoblox NIOS »
Areeba Shujat
Systems security engineer at Secure Networks Ltd
Customer service and support are excellent. I would rate it ten out of ten.
Read full review of Infoblox DDI »
Keerthi Kumar Sangaraju
Technology Manager at a tech services company
I've contacted the Infoblox IPAM technical support team while doing migrations, planning any tool developments, and...
Read full review of Infoblox IPAM »
Raj Metkar
Director, Head of Networks at MUFG, EMEA
I have an ongoing issue with Infoblox and Cloudflare DNSSEC. Neither Infoblox is moving forward nor is Cloudflare....
Read full review of Infoblox BloxOne DDI »
Onur Pinargozu
Network & Security Specialist at Infrasis
We contacted technical support before by email. They investigate the log messages to provide us with a fix or carry...
Read full review of Infoblox IPAM »
Utpal Sinha
Sr Manager at HCL Tech
My company has contacted the technical support provided by Infoblox. Infoblox's technical support is costly since...
Read full review of Infoblox DDI »
WillemRoux
Account Manager at BNI - Blue Networks and Infrastructure
The technical support for Infoblox NIOS is at a very high level based on the engagement that I have with clients that...
Read full review of Infoblox NIOS »
Hamad Khan
L1 System Engineer at Flint Tech
Infoblox NIOS customer service is good. For support, I would rate it eight.
Read full review of Infoblox NIOS »
PraveenKumar26
Network Enigeneer at Walmart
The solution’s technical support is very good.
Read full review of Infoblox Advanced DNS Protection »
DarrinBryant
AVP Technology Network Engineer at LPL Financial
I only recently contacted technical support. The technical support is poor. I will admit that the problem may have...
Read full review of Infoblox IPAM »
Sabbir Ahmed
Director at Infosonik Systems Ltd
The customer service and support are fantastic. I rate it nine out of ten.
Read full review of Infoblox DDI »
Sanchit Makkar
Dns architect at a outsourcing company
Customer support is awesome. As this product has been in the market for quite a long time, the TAC team is...
Read full review of Infoblox NIOS »
William Kintz
Vice President of Engineering and Training at Sun Management
Their customer support has declined over the last several years. It used to be good. I don't know if they're getting...
Read full review of Infoblox IPAM »
Prashant Sahu
Senior Solutions Architect at a tech services company
I rate the technical support a ten out of ten. However, there were a few instances where we needed their support,...
Read full review of Infoblox IPAM »
Zakaria Fawzy
Product Specialist at MCS
I have not contacted the support from the vendor.
Read full review of Infoblox Advanced DNS Protection »
Anonymous User
Senior Technical Consultant at a tech vendor
The customer support for Infoblox Advanced DNS Protection is good.
Read full review of Infoblox Advanced DNS Protection »
Kirti Gaurav
DDI Engineer at a non-profit
Infoblox's support is pretty good. We can raise cases on support.infoblox.com. They have staff available 24/7 to...
Read full review of Infoblox IPAM »
Domenico Iandoli
Network Security Manager at a tech vendor
There are probably some strict agreements, and the answers are probably not so rapid. It is just a matter of setting...
Read full review of Infoblox BloxOne DDI »
Tom Noone
Principal Network Engineer at Pegasystems
I would rate their technical support an eight out of ten.
Read full review of Infoblox BloxOne Threat Defense »
Shubham Pawaskar
Senior Associate at ProTechmanize Solutions (P) Ltd.
I am overall satisfied with Infoblox support. I have been working with Infoblox for approximately 2.5 years, and I...
Read full review of Infoblox IPAM »
Tinkesh Chaudhary
Network Engineer at a manufacturing company
I do not have any direct contact with tech support. I rely on an L3 person for version upgrades and other technical...
Read full review of Infoblox BloxOne DDI »
Anonymous User
Network Infrastructure Engineer at a retailer
I would rate the support for this solution an eight out of ten.
Read full review of Infoblox IPAM »
Anonymous User
Sr. Staff Systems Engineer at a tech services company
Their technical support was good. It wasn't great, but it was above average. We struggled to get answers to some of...
Read full review of Infoblox IPAM »
LotfiBenaouda
Network Security Regional Domain Lead at a retailer
We haven't used technical support yet. We're working with a partner, and so far we haven't needed them as everything...
Read full review of Infoblox Advanced DNS Protection »
Anonymous User
Solutions Architect at a tech services company
Infoblox Advanced DNS Protection provides a very high level of support.
Read full review of Infoblox Advanced DNS Protection »
Broulaye Samake
Network Security Engineer at ORANGE MALI
The customer support for Infoblox NIOS is very helpful; if we create a ticket, we receive feedback within two hours,...
Read full review of Infoblox NIOS »
Wilfried Heurckmans
Owner at NTT Security
The vendor support used to be better than it is today.
Read full review of Infoblox IPAM »
Anonymous User
Security Engineer at a energy/utilities company
I'd rate Infoblox support five out of 10 because I can't remember my support experience well. It was good that they...
Read full review of Infoblox BloxOne Threat Defense »
Ahmad Lutfi Muhammad Shahrul Munir
Network engineer at a comms service provider
We receive good support from Infoblox. Whenever we have an issue, they are very helpful.
Read full review of Infoblox DDI »

Review 1 of 30

Ivan Burke
Head of Research Development and Innovation at CSIR
The solution's technical support was very good. There were only a few integration-related issues, for which...
Read full review of Cybereason Next-Generation Antivirus »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Anonymous User
Site Reliability Engineer at a retailer
Technical support has been amazing. They are very supportive and helpful. We are quite satisfied with the level of...
Read full review of LevelBlue Managed Detection and Response »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
The customer service and support are standard, comparable to other companies and nothing particularly good or bad.
Read full review of LevelBlue USM Anywhere »
CHARLES GOLLIDAY
Chief Information Security Officer at a computer software company
My engineer dealt with the techs before, but that wasn't often. When he did deal with them, they were knowledgeable...
Read full review of LevelBlue USM Anywhere »
Dr. Sushan Banerjee
GISO - Global Information Security Officer at Beyon Connect
They were absolutely helpful. I found everyone very knowledgeable, and the ideology and everything else was...
Read full review of LevelBlue USM Anywhere »
Patrick Essien
Consultant Member at a financial services firm
I would give technical support a rating of 3/5.
Read full review of LevelBlue DbProtect »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Information Technology Security Administrator at a healthcare company
Customer Service: There is excellent customer service and we have never had a complaint. Technical Support: Technical...
Read full review of LevelBlue USM Anywhere »
Corey Bussard
Manager, Security Operation Center at Ideal Integrations
Eh. Our experiences have been very mixed. If you get someone who is motivated to help, expect to be good to go....
Read full review of LevelBlue USM Anywhere »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
Support is not so good, honestly. The response time could be faster.
Read full review of LevelBlue MailMarshal »
Anonymous User
Salaes Manager at a tech services company
The vendor should provide technical support services. Instead, we are providing support for the customer. Whenever we...
Read full review of LevelBlue MailMarshal »
Anonymous User
Security Administrator at a financial services firm
Customer Service: This is an area that could be improved. Technical Support: This is an area that could be improved....
Read full review of LevelBlue USM Anywhere »
Matthew White
Production DBA at BLUE MOTOR FINANCE LIMITED
Technical support and very quick to respond and follow up well on issues.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Principal DevOps Engineer at a tech vendor
Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Manager, Information Security at a retailer
Tech support is great. Very knowledgeable, reliable, and have resolved all problems, escalated when necessary, and...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security and Risk Analyst at a transportation company
Cybereason's customer support could be better. For example, their definition of urgency is based on the severity of...
Read full review of Cybereason XDR »
Anonymous User
Information Security Analyst at a insurance company
Customer Service: Their support is good and their response time is prompt. Technical Support: I would rate them as...
Read full review of LevelBlue USM Anywhere »
Alaina Callahan
Information Technology Manager at Alaina M Callahan Consultant LLC
I have called them up, and their team is very responsive and very thorough.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Technical Writer at a tech services company
Customer Service: Impressive. Technical Support: Great.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Professional Services Engineer at a tech services company
Customer Service: They have amazing customer service. AlienVault Support takes care of all of my issues that come up....
Read full review of LevelBlue USM Anywhere »
Nick LaPointe
Information Security Administrator at a insurance company
Their technical support is very competent. They know the product inside and out and they try to understand the...
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Systems Engineer at a university
Customer Service: Customer support is excellent. Support has been good for simple config issues and for alert...
Read full review of LevelBlue USM Anywhere »
Anonymous User
System Analyst at a tech services company
The tech support is relatively helpful. They respond to our queries on time and are always available when we have...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Professor at a university
Customer Service: We have had several tickets open with AV and they are prompt in their service time. Technical...
Read full review of LevelBlue USM Anywhere »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue Managed Security Services »
Anonymous User
DevOps Engineer at a tech services company
We have not used the technical support but we have clear documentation that we use.
Read full review of LevelBlue USM Anywhere »
Anonymous User
IS Manager at a financial services firm
Customer Service: I have enjoyed working with the client support folks. I have had really good experiences with them...
Read full review of LevelBlue USM Anywhere »
Anonymous User
IT Security Administrator at a local government
They're very good.
Read full review of LevelBlue USM Anywhere »
George Pate
Facility Manager at a tech services company
We were in constant communication with Alert Logic's technical support team, depending on whether we needed to add...
Read full review of LevelBlue Managed Detection and Response »

Review 1 of 30

Technical Support

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