Compare Ignite Technologies vs Splunk

Ignite Technologies

Based on 10 reviews.

Splunk

Based on 211 reviews.

Sample Customers

SenSage AP

Goodwill Industries NYNJ, Telcos

Splunk

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Splunk

69 reviews

Splunk Phantom

8 reviews

Splunk Cloud

6 reviews

Top Industries

Computer Software Company

24%

Comms Service Provider

22%

Financial Services Firm

Insurance Company

Comms Service Provider

19%

Computer Software Company

19%

Financial Services Firm

13%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
We primarily use the solution in order to monitor the servers as well as the VM infrastructure.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Network Security Engineer at a tech services company
We have been using it for performing analytics for the logs. We resell it to our customers. We are also using the...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice President Hybrid Cloud Operations at a computer software company
We use this solution to monitor all our FaaS workloads.
Read full review of SignalFx »
Anonymous User
Director INTS IT Resiliency at a financial services firm
I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Security Engineer at a recreational facilities/services company
We are using Splunk in the standard information security use case. We're also using it for various application use...
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Review 1 of 5

Customer Service

Anonymous User
MySQL DBA at a financial services firm
Customer Service: Customer service was very good and very helpful. Technical Support: I would rate them highly.
Read full review of Infobright DB »
Anonymous User
Computer Engineer at a financial services firm
I have no information about the technical support.
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Anonymous User
Big Data & Business Intelligence Expert
Dealing with Infobright Inc. - very good and friendly.
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Anonymous User
Responsabile Area Progetti BI & SYS at a tech services company
I used the Community Edition, so there was no support granted.
Read full review of Infobright DB »
Steve Dodge
Senior System Architect - Resiliency Engineering at a comms service provider
The level of technical support was probably about 2/10. While the field rep at Infobright was very enthusiastic,...
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Anonymous User
Dynamic and creative, leading a business consultancy practice in analytics, business Intelligence, crm and strategy. at a tech services company
The technical support is excellent.
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Anonymous User
SR Business Intelligence Developer at a tech services company
The technical support is good enough.
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Review 1 of 7

MarcosPereira
Splunk Consultant at Yssy
The technical support from Splunk Phantom is good. However, you can always resolve the problem with the community....
Read full review of Splunk Phantom »
Juha Strandman
Owner at a reseller
Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I...
Read full review of Splunk Cloud »
Shashank Gahoi
Cyber Security Consultant at a manufacturing company
I've never been in touch with technical support. I don't know how reliable they are, and would not be able to rate them.
Read full review of Splunk Insights for Infrastructure »
Mohammed Ibrahim Khan
Dev/DevOps(Build/Deployment/TE Support) & Governance(Audit, Intake and Currency) at a financial services firm
I have not needed to use the support.
Read full review of Splunk Cloud »
AKHIL Kumar Guttapalli
Product Sales Specialist(Asst.Manager) at Redington India Limited
I hear that customers usually have support on time from the Splunk team. Generally, they are satisfied with the...
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Timur Baitenov
Technical Director at a tech services company
The technical support is quite good.
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Anonymous User
I&T Design & Execution Reliability Engineering Leader at a financial services firm
I have not been in contact with technical support from Splunk.
Read full review of Splunk »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
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Balamurali Vellalath
Practice Head-CyberSecurity at a tech services company
In terms of technical support, we don't have any issues, as the professional services which they have extended to us...
Read full review of Splunk »
ShashankGahoi
Cyber Security Consultant at a computer software company
I have never contacted technical support.
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
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Anonymous User
Technical manager at a tech services company
Technical support is customer-friendly.
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Anonymous User
Tech Analyst at a tech vendor
Splunk support isn't so great. It takes a lot of time for them to respond.
Read full review of Splunk Cloud »
Anonymous User
Tech Analyst at a tech vendor
I've never contacted technical support. I wouldn't be able to comment on their level of helpfulness.
Read full review of Splunk Phantom »
Anonymous User
Owner at a computer software company
I've never dealt with technical support. I cannot rate their services or speak to how helpful or responsive they are.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Head of Cyber Security Operations Centre at a comms service provider
I've never actually opened a ticket with Splunk technical support in the past. I can't speak to how helpful or...
Read full review of Splunk Phantom »
Anonymous User
Sr. Program Manager at a consultancy
During our use of Splunk, we had professional services assisting and not actual technical support. However, the...
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Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk »
Anonymous User
Sr. IT Manager at a government
Technical support for Splunk is good.
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Anonymous User
Principal Enterprise Architect at a tech consulting company
We don't use technical support very much. We've been using it for so long, we generally understand it and do not...
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Anonymous User
IT System Developer/Admin at a manufacturing company
The customer service/technical support was helpful and they answered my questions as best they could.
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Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
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Anonymous User
Security Architect at a comms service provider
Other teams have told me that the technical support is pretty good.
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Anonymous User
CEO at a tech services company
Our team provides technical support. I have not communicated with technical support.
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Anonymous User
Consultant at a financial services firm
We have raised multiple tickets. Some of them are good, and some of them can be better. Overall, their technical...
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Anonymous User
Cyber Security Consultant at a tech services company
There was technical assistance available. When you require assistance, they provide it, they will respond.
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Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Solutions Consultant at a tech services company
They have pretty much good documentation and good training. Their documentation is a lot better than Qlik Sense.
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Anonymous User
Systems/Applications Specialist
Customer Service: Splunk have dedicated staff trying to change the world for the better. Technical Support: Splunk...
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Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.