Compare Ignite Technologies vs Splunk

Ignite Technologies

Based on 10 reviews.

Splunk

Based on 846 reviews.

Sample Customers

SenSage AP

Goodwill Industries NYNJ, Telcos

Splunk Enterprise Security

Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.

Popular Solutions

Infobright DB

0 reviews

Splunk Enterprise Security

151 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

13%

Insurance Company

Educational Organization

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

No Data Available

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Anonymous User
SR Business Intelligence Developer at a tech services company
The technical support is good enough.
Read full review of Infobright DB »
Anonymous User
Dynamic and creative, leading a business consultancy practice in analytics, business Intelligence, crm and strategy. at a tech services company
The technical support is excellent.
Read full review of Infobright DB »
Anonymous User
Responsabile Area Progetti BI & SYS at a tech services company
I used the Community Edition, so there was no support granted.
Read full review of Infobright DB »
Anonymous User
MySQL DBA at a financial services firm
Customer Service: Customer service was very good and very helpful. Technical Support: I would rate them highly.
Read full review of Infobright DB »
Steve Dodge
Senior System Architect - Resiliency Engineering at a comms service provider
The level of technical support was probably about 2/10. While the field rep at Infobright was very enthusiastic,...
Read full review of Infobright DB »
Anonymous User
Computer Engineer at a financial services firm
I have no information about the technical support.
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Anonymous User
Big Data & Business Intelligence Expert
Dealing with Infobright Inc. - very good and friendly.
Read full review of Infobright DB »

Review 1 of 7

Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I am not very impressed with support. The service could be better.
Read full review of Splunk AppDynamics »
Siva Jp
Chief Architect - Cloud Xperienz Platform - CIS Technology Office at LTI - Larsen & Toubro Infotech
My experience has been good. Both are premium support users; so it's for a separate, additional price to the...
Read full review of Splunk AppDynamics »
Hamada Elewa
System Engineer - Security Presales at Raya Integration
Splunk's technical support is very good and generally not needed often due to the stable environment. However, I...
Read full review of Splunk SOAR »
Filip Stojkovski
VP - Security Automation Lead at a financial services firm
The technical support is good.
Read full review of Splunk SOAR »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
ABBURI AJAY
Splunk Software Developer at Tata Consultancy
The solution’s technical support is good.
Read full review of Splunk Enterprise Platform »
Sam Osborn
Software Engineer at Tableau Software
I have not used technical support.
Read full review of Splunk Enterprise Security »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Stanley Kmiec
Principal, Cybersecty and Infra at PNM Resources Inc
We have had some confusion around some of our requests, but I understand. We have to work through and get proper...
Read full review of Splunk Cloud Platform »
Anonymous User
IS Engineer at a hospitality company
I have never had an issue with Splunk’s support team. Every time I ask a question, I usually receive really quick...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk System Engineer at a non-tech company
I would rate technical support from Splunk Enterprise Security as a six out of ten. It's average, considering it's a...
Read full review of Splunk Enterprise Security »
JimHudson
IT at a non-tech company
Splunk's customer service and technical support have been good, and we don't have any complaints. We have a good...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk Enterprise Security »
Anonymous User
Sr. director of Enterprise Architecture at a recreational facilities/services company
I could not interact with them very much, but I have people who do. It is not often a pretty experience. From what I...
Read full review of Splunk Cloud Platform »
reviewer2528960
CISO at a manufacturing company
The tool's customer support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Information Systems Security Analyst at a manufacturing company
Splunk support is difficult for us. There are gaps in the network. I work for a government entity so getting a...
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Vinod Shankar
Manager, Enterprise Risk Consulting at a tech company
If you get the right people engaged, support can be a bliss.
Read full review of Splunk Enterprise Security »
Anonymous User
Quality Assurance Expert at a tech company
We got our questions answered in a timely manner.
Read full review of Splunk AppDynamics »
Anonymous User
Security Architect at a comms service provider
Other teams have told me that the technical support is pretty good.
Read full review of Splunk Enterprise Security »
Anonymous User
Application Architect at T2 systems
The support that we received was pretty good. Around July, we had some technical resources come on site and help...
Read full review of Splunk AppDynamics »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk Enterprise Security »
Anonymous User
Head of Cybersecurity at a computer software company
I do not directly deal with technical support.
Read full review of Splunk Enterprise Security »
Anonymous User
Splunk developer at a government
The solution's technical support is very good, and I'm very happy with the support.
Read full review of Splunk Enterprise Security »
Abdullah El Deeb
Technical Consultant/Instructor at SIGMA IT
Technical support is very helpful. They make contacting them easy.
Read full review of Splunk Observability Cloud »
Anonymous User
Freelancer at a consultancy
I rate Splunk support seven out of 10. We had issues with support that took a long time to resolve.
Read full review of Splunk ITSI (IT Service Intelligence) »
Chaitanya Moturi
IT specialist and splunk admin at a computer software company
Technical support is very good. I'm satisfied with the level of knowledge the techs have and the response time.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Senior Security Engineer at a financial services firm
I had a good experience with support.
Read full review of Splunk Enterprise Security »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.