Compare IDERA vs Quickbase

IDERA

Based on 95 reviews.

Quickbase

Based on 81 reviews.

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

QuickBase

7 reviews

Top Industries

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

10%

Comms Service Provider

Construction Company

15%

Outsourcing Company

15%

Manufacturing Company

13%

Financial Services Firm

11%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Morgan Victor
Software Test Engineer at Roche
I have been using QuickBase for the past five years. My main use case for QuickBase is for project management,...
Read full review of QuickBase »

Review 1 of 1

Customer Service

Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
StuartBarker
Managing Director at Corecom Quality Engineering
The solution's technical support hasn't resolved one or two of my problems. In general, the solution's technical...
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
ChristineAnderssen
Release and Test Manager at a consultancy
With regards to customer service and support, it depends on whether you're talking about the vendor directly. Our...
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Automation Test Engineer Il at a computer software company
My team who manages licensing and administrative tasks, including HR people and IT people, escalate their queries to...
Read full review of TestRail »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
The technical support has been fine. I have only used them for licensing issues.
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »

Review 1 of 30

Daniel Ream
Director of Estimating at a manufacturing company
I worked with a subcontractor from QuickBase on a daily basis throughout the application development process to...
Read full review of QuickBase »
Bhavatha Ranjanni S
Data Analyst at Global Value Web
I have contacted support because, in some cases, we know the solution and can build it. There are instances where the...
Read full review of QuickBase »
Alyssa Lawson
Founder at SMPLX
I do not think I have contacted QuickBase's customer service and support. I usually contact my company's IT team, who...
Read full review of QuickBase »
Anonymous User
Business Analyst at a comms service provider
Customer Service: 7/10 Technical Support: 10/10
Read full review of QuickBase »
Anonymous User
President at MCF Technology Solutions
Technical support is OK. However, it is much better to work with qualified service personnel who understand your...
Read full review of QuickBase »
Anonymous User
IT Manager/Project Coordinator/Assistant VP at a construction company
Customer Service: I would rate customer service as excellent. Technical Support: I would rate technical support as...
Read full review of QuickBase »
Anonymous User
Database Application Developer at a tech services company
QuickBase has very good technical support, equal to the best I have ever seen.
Read full review of QuickBase »
Anonymous User
Senior Job Captain at a construction company
Customer Service: I would give CS a 9 out of 10. They are very responsive and helpful. The support portal is easy to...
Read full review of QuickBase »
Anonymous User
Chief Technology Officer at a tech services company
Customer Service: Customer service is excellent. Engineers are always very friendly, and happy to help. Response is...
Read full review of QuickBase »
Anonymous User
President
Customer Service: AMAZING!!! Technical Support: GREAT!!!
Read full review of QuickBase »
Cn Garden
Director at a healthcare company
I did not have any need for customer support with QuickBase.
Read full review of QuickBase »
Anonymous User
CTO at a financial services firm
Customer Service: It's good. Technical Support: It's very good.
Read full review of QuickBase »
Anonymous User
Founder and CEO at a tech company
Technical support is good. There is good online help with a knowledge base and user forum, as well as recorded and...
Read full review of QuickBase »
Anonymous User
Business Application Developer and Analyst at a real estate/law firm
Customer Service: The customer service is good. I can tell that the people that work there really care about the...
Read full review of QuickBase »
Anonymous User
Product Specialist at a tech vendor
Customer Service: QuickBase has good customer service, both for users of the apps and creators of the apps. They...
Read full review of QuickBase »
Anonymous User
Secretary@MVCTC, Ind. Designer with Origami Owl at a educational organization
Customer Service: Their customer service is great! They reply to requests almost immediately or within a time frame...
Read full review of QuickBase »
Ryan McKnight
Lead & Initiatives Director, Strategic Projects at a insurance company
QuickBase's customer support has been fine for us since we have had internal corporate customer support assigned to...
Read full review of QuickBase »
Anonymous User
Program Manager at a printing company
Customer Service: A lot of resources are available. Not as easy to pin down the development team. Technical Support:...
Read full review of QuickBase »
Anonymous User
Senior Director Contents Integration at a integrator
Not available at this moment.
Read full review of QuickBase »
Anonymous User
Analytics Manager - Applications at a financial services firm
Customer Service: Very high, anytime you open a support ticket you are contacted within 24 hours if not 12 hours....
Read full review of QuickBase »
Anonymous User
Director of Enterprise Collaboration at a tech services company
Customer Service: QuickBase customer service responds very quickly and efficiently. I have had nothing but great...
Read full review of QuickBase »
Anonymous User
Strategic Projects Coordinator at a energy/utilities company
5 star - always helpful and quick to respond
Read full review of QuickBase »
Anonymous User
Architect at a tech vendor
Customer Service: The only time I had to contact QuickBase Customer Service was to sign up for the Webhooks beta...
Read full review of QuickBase »
Anonymous User
Project Manager at Accenture
Customer Service: Unavailability of the support site in case of issues/site down leads to a bad user experience. This...
Read full review of QuickBase »
Anonymous User
System Specialist at a construction company
Customer Service: Intuit seems to try to create a lot of content for new users to get up and running like webinars. I...
Read full review of QuickBase »
RahulSharma15
Associate principal engineer at a tech vendor
Technical support is really good, and I would rate it a nine out of ten.
Read full review of QuickBase »
Anonymous User
Owner And Principal Consultant at a financial services firm
QuickBase empowers its users with product help and an open API. They also have great documentation about how to use...
Read full review of QuickBase »
Anonymous User
Head of Quality & Supply-Chain at a manufacturing company
I did not have to use customer support because we had internal experts for QuickBase, and I always resorted to them...
Read full review of QuickBase »
Anonymous User
Tech Support Staff at a training & coaching company
Customer Service: Customer Service is A+ and they help any where you need them with a friendly and knowledgeable...
Read full review of QuickBase »
Anonymous User
Senior Financial Analyst at a media company
Customer Service: 10 out of 10. Technical Support: 10 out of 10.
Read full review of QuickBase »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.