Compare IDERA vs Planview

IDERA

Based on 91 reviews.

Planview

Based on 143 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

April 2025

Planview Portfolios vs. IDERA ER/Studio

Updated: April 2025

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

April 2025

IDERA ER/Studio vs. Planview Portfolios

Updated: April 2025

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

6 reviews

TestRail

7 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Planview Portfolios

2 reviews

Planview PPM Pro

1 reviews

Planview Daptiv

0 reviews

Top Industries

Financial Services Firm

20%

Computer Software Company

13%

Manufacturing Company

Insurance Company

Financial Services Firm

15%

Computer Software Company

12%

Manufacturing Company

11%

Educational Organization

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I use TestRail ( /products/testrail-reviews ) for test management and test execution.
Read full review of TestRail »
Anonymous User
Database Administrator at a consultancy

Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior DBA Lead at a government
We use it to look at the overarching environment and, from there, we're able to pick and choose which servers and...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
PPM Pro started out being just an IT application. Within the IT PMO, we needed a way to track our portfolio. We had...
Read full review of Planview PPM Pro »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
We have several different teams and they all have different boards for tracking, tasks, projects, and then completing...
Read full review of Planview AgilePlace »
ProjectMan83637
Project Manager at a manufacturing company
I'm an R&D Project Manager for new product development. We develop valves, pumps and seals, and I come from the valve...
Read full review of Planview ProjectPlace »

Review 1 of 5

Customer Service

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
AndersonMoura
Data Management Product Owner at ExxonMobil
The support is not so good but it's not so bad. They help us, but sometimes they are slow to give us an answer. I...
Read full review of IDERA ER/Studio »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Stuart Barker
Test Architect at Zest Consulting
Customer support could be enhanced. All the support is provided via chat and emails. Sometimes, you really need to...
Read full review of TestRail »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Ioana Haralamb
Project Manager at a computer software company
We've never needed any technical support, so I can't evaluate it.
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Data Management Specialist at a government
Customer Service: It's good. Technical Support: It's good.
Read full review of IDERA ER/Studio »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I cannot comment on customer service as we haven't purchased the tool yet and are still in the evaluation process.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »

Review 1 of 30

Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Hitesh-Patel
Senior Project Analyst at Otpp
I am a user, so I don't have to contact technical support.
Read full review of Planview Portfolios »
Musunga Kabwe
Senior Analyst - Technology at LPL Financial
We submit cases from time to time. If we see any errors or encounter any system behavior that we're not able to...
Read full review of Planview Portfolios »
Ed Granja
AVP at LPL Financial Holdings Inc.
Technical support is good based on the level of support level that we get. There are different tiers. Planview...
Read full review of Planview PPM Pro »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
Anonymous User
Associate Director, PPM Governance & Operations at a pharma/biotech company
There are people on my team in my organization who work with the technical team. I do not usually work with the...
Read full review of Planview Portfolios »
Anonymous User
Enterprise Solutions Architect
Its support to legacy paying customers is something PlanView is not handling well. We were unable to implement due to...
Read full review of Planview Portfolios »
Anonymous User
PMO Project Manager, PMO / QA at a financial services firm
Customer Service: 6 out of 10. Hard to get a hold of anyone with urgency, root cause analysis, leadership,...
Read full review of Planview Daptiv »
Anonymous User
Senior Director at a pharma/biotech company
Technical support is fair. Some people are very talented and very knowledgeable but others are not. They're generally...
Read full review of Planview Portfolios »
Anonymous User
IT Project Data Analyst at a wholesaler/distributor
I've dealt with technical support in the past and so far I have to say I've always had a good experience. I'd rate...
Read full review of Planview Daptiv »
Anonymous User
IT Business Office Group Manager at a financial services firm
I'm unimpressed with technical support. When my folks call or email they say if it doesn't do whatever it's supposed...
Read full review of Planview Portfolios »
HeathVerburg
Program Manager at Citizens Bank
To the degree that we've needed it, the solution has been very helpful. Part of the struggle that we've had over the...
Read full review of Planview Portfolios »
Anonymous User
Sr Analyst at a financial services firm
We've used that technical support. We have faced some challenges with some of the enhancement requests that we might...
Read full review of Planview Portfolios »
Anonymous User
Strategist at a healthcare company
I haven't dealt with technical support. I go to our internal team and they help me get the answer. I haven't had to...
Read full review of Planview ProjectPlace »
Anonymous User
Innovation Consultant at a healthcare company
The biggest room for improvement for Planview, from a customer relationship standpoint, is to bring more value to...
Read full review of Planview IdeaPlace »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
John Atherton
Client Support and Portfolio Management at British Columbia Lottery Corp
We find the platform to be very stable. The few times we've had to contact them have usually been after they had done...
Read full review of Planview PPM Pro »
Mason Zantow
Process Improvement Facilitator-Lean Six Sigma Black Belt at a healthcare company
I haven't had to deal with them at all.
Read full review of Planview AgilePlace »
KrishnaMohandos
Director PMO at Sephora USA
We have had both ups and downs with the support. We have been with Planview for three years. We have the new...
Read full review of Planview PPM Pro »
Anonymous User
Sr PPM Service Manager at a pharma/biotech company
Overall, the technical support has good people who are knowledgeable. They are a little overworked. At least, they...
Read full review of Planview Portfolios »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
David Yau
Content Strategy Operstions Lead at Dell EMC
Tech support is one of their strongest points. If you escalate any issues in terms of functionality or usability with...
Read full review of Planview AdaptiveWork »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
I have never had to contact technical support in the five years I've used it. I've used the Planview success page and...
Read full review of Planview Portfolios »
Nathan Streyle
Perfect Execution Manager at a manufacturing company
I have not had to contact customer support.
Read full review of Planview AgilePlace »
Jane Mattei
Project Administrator - PMI at a energy/utilities company
Excellent. The online documentation is very complete and useful, particularly for functions that are not often used....
Read full review of Planview Daptiv »
Anonymous User
Site Reliability Engineer at a wholesaler/distributor
I usually just Google online or going to their site. I think their site's very robust, explains a lot, and you can...
Read full review of Planview ProjectPlace »
Paulina Van Manan
Supervisor ITSP EPMO at a energy/utilities company
We have an operations team within the company, and they work with Planview.
Read full review of Planview Portfolios »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »

Review 1 of 30

Technical Support

No Data Available

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