Compare IDERA vs Planview

IDERA

Based on 95 reviews.

Planview

Based on 151 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

August 2026

Planview Portfolios vs. IDERA ER/Studio

Updated: August 2026

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

August 2026

IDERA ER/Studio vs. Planview Portfolios

Updated: August 2026

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Planview Portfolios

8 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Financial Services Firm

13%

Construction Company

12%

Outsourcing Company

Comms Service Provider

Construction Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Monabi Kingsley
Project Manager at 3M
Planview Portfolios is used for work management, scheduling, and milestone communication, resource management, and...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Eli Gerson
Manager of Innovation at Ameren Corporation
The team I'm on within our company does corporate planning and strategy. We're the innovation team within that world....
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
ChristineAnderssen
Release and Test Manager at a consultancy
With regards to customer service and support, it depends on whether you're talking about the vendor directly. Our...
Read full review of TestRail »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
To be honest, technical support has gotten worse. It was really fine in the beginning, but it's not what it used to...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Sr Data Integration Modeler at a insurance company
The technical support people are pretty good and I would rate them a nine out of ten. Whatever the tool is capable...
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Sr. Data Engineer at a computer software company
While they weren’t always able to solve my issue (feature limitations not bugs/education issues), when I did reach...
Read full review of IDERA ER/Studio »
Stuart Barker
Test Architect at Zest Consulting
I have never needed to contact customer support. I have posted questions on the community page. The community support...
Read full review of TestRail »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
David Nemec
Oracle developer at OKsystem a.s.
The tech support team is helpful.
Read full review of IDERA ER/Studio »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
ProQuest Development and Quality Assurance Support at a tech services company
Customer Service: 10/10. Technical Support: 10/10.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Systems Administrator & CSA at a tech company
Regular. They are good in the sales and e-mail support, but they failed at very important failover times.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »

Review 1 of 30

Collins Martin
Customer Service Representative at Roche
The customer support for Planview Portfolios is very responsive and proactive.
Read full review of Planview Portfolios »
Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
Anonymous User
Executive Support Team Leader at a manufacturing company
I have not talked to their tech support, however, Planview's tech support in general has been good.
Read full review of Planview AgilePlace »
David Yau
Content Strategy Operstions Lead at Dell EMC
Tech support is one of their strongest points. If you escalate any issues in terms of functionality or usability with...
Read full review of Planview AdaptiveWork »
Anonymous User
Senior Tech Manager at a manufacturing company
I would rate them a four out of five, but keep in mind that we had a person that we paid available 24/7 to answer our...
Read full review of Planview ProjectPlace »
KashifKhan
IT Project Director at UT MD Anderson
The technical support is pretty good. We have opened up many cases with Planview which get addressed in a timely...
Read full review of Planview Portfolios »
CarstenMueglitz
PPM Services Manager at Roche Diabetes Care
The customer support center is really valuable. I have had a lot of email discussions and talks with them. We have...
Read full review of Planview Portfolios »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
JaymeCalabrese
Director, Office of Process and Project Management at Electronic Arts Inc.
I would rate technical support as a 10 out of 10. We have the benefit of being right down the street from Planview....
Read full review of Planview Portfolios »
Anonymous User
PMO Supervisor / Senior IT Project Manager at a government
The technical support has been great, although sometimes responses can take up to three days.
Read full review of Planview PPM Pro »
Anonymous User
Project Manager at a computer software company
I would rate the technical support just slightly below poor. We have found that for us to communicate with Planview...
Read full review of Planview Portfolios »
Roderic Person
Planview Administrator and Robotic Process Engineer at a financial services firm
Technical support is great. It's just like technical support at any other institution where sometimes you'll get...
Read full review of Planview Portfolios »
BrianHarlin
R&D Project Management Coach at Johnsonville Sausage
The technical support has been pretty good. My technical team would be able to talk more to that than myself....
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a tech vendor
The technical support is good, but not great.
Read full review of Planview Daptiv »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
I submitted several tickets and support was very prompt and very responsive.
Read full review of Planview PPM Pro »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »
JenniferStokes
Director, Project Management at TradeStation
The technical support has been good to date.
Read full review of Planview PPM Pro »
Gabriela Cerasela Stan
IT Business Analyst at a manufacturing company
I haven't spoken to Planview Projectplace technical support because there was no need. My company has an IT...
Read full review of Planview ProjectPlace »
Anonymous User
Enterprise Architect at Qualcomm Incorporated
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked...
Read full review of Planview Portfolios »
Mike
Senior Project Manager at a healthcare company
What we've used of their technical support has been good. We hit some technical issues with an API that we utilize...
Read full review of Planview PPM Pro »
Anonymous User
Lead Intellectual Property Engineer at a manufacturing company
The technical support is very good.
Read full review of Planview IdeaPlace »
Anonymous User
Director IT at a insurance company
We're not live yet, so I can't speak to post go-live technical support.
Read full review of Planview Portfolios »
Stephen Budd
PMO Manager at a energy/utilities company
Technical support is excellent. We've had some issues that have been dealt with very efficiently. There's a very...
Read full review of Planview PPM Pro »
Shantel Lutz
Global Applications Functional Lead at Carlisle Companies Incorporated
Technical support is absolutely great. Anytime that I have to actually submit in a ticket, I have a resolution...
Read full review of Planview PPM Pro »
Anonymous User
Managing Director at a computer software company
I would rate Changepoint's technical support about nine out of 10. In terms of critical support, then it's a 10. On...
Read full review of Planview Daptiv »
Ray Veenema
Portfolio Manager at State Of Delaware
Their support is great. When I open a case I can always cut the responses within a couple of minutes, depending on...
Read full review of Planview Portfolios »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
Anonymous User
Program Manager at a energy/utilities company
I would say that up until about a month ago, I was very pleased with the assistance. Then I got a new person on...
Read full review of Planview ProjectPlace »
Anonymous User
Enterprise Solutions Architect
Its support to legacy paying customers is something PlanView is not handling well. We were unable to implement due to...
Read full review of Planview Portfolios »
Anonymous User
Site Reliability Engineer at a wholesaler/distributor
I usually just Google online or going to their site. I think their site's very robust, explains a lot, and you can...
Read full review of Planview ProjectPlace »

Review 1 of 30

Technical Support

No Data Available

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