Compare IDERA vs Planview

IDERA

Based on 92 reviews.

Planview

Based on 143 reviews.

Latest Research

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2025

Planview Portfolios vs. IDERA ER/Studio

Updated: September 2025

Buyer's Guide

IDERA ER/Studio vs. Planview Portfolios

September 2025

IDERA ER/Studio vs. Planview Portfolios

Updated: September 2025

Overview

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Information Not Available

Sample Customers

IDERA ER/Studio

Newmont Mining, Entrust, Accolade, TalkTalk, Catalina, Protective Life, NTT Data, dir systèmes, Microsoft; American Express, Astellas Pharma, AstraZeneca, Coriant, Fedex, GlaxoSmithKline, PepsiCo, Prudential, Wells Fargo

Planview Portfolios

UPS, NatWest, Ingram Micro, Canadian Tire, Viessmann, Volvo, NASCO, UNESCO

Planview Barometer

Ethias

Popular Solutions

IDERA ER/Studio

5 reviews

TestRail

5 reviews

IDERA SQL Diagnostic Manager for SQL Server

1 reviews

Planview Portfolios

1 reviews

Planview PPM Pro

0 reviews

Planview Daptiv

0 reviews

Top Industries

Financial Services Firm

18%

Computer Software Company

Manufacturing Company

Insurance Company

Financial Services Firm

12%

Computer Software Company

12%

Manufacturing Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
reviewer3261598
Business Solutions Specialist at a energy/utilities company
I have been working with data modeling tools. Personally, I have been working with Erwin for many years now....
Read full review of IDERA ER/Studio »
Anonymous User
Automation Test Engineer Il at a computer software company
I used to work with Selenium at the start of my career, but right now, from the last almost four and a half years,...
Read full review of TestRail »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

VishalSingh11
Director BPM at a marketing services firm
Planview AdaptiveWork is a PPM tool for project management, timesheets, etc. It is different from other PPM tools....
Read full review of Planview AdaptiveWork »
Bobby Ozuna
Planview Portfolio Support Analyst at Thermo Fisher Scientific Inc.
Currently, we're building out a model for managing work for timesheets in Enterprise One, and then syncing that work...
Read full review of Planview Portfolios »
Anonymous User
Director of Operations at a tech services company
Our organization was establishing a new project management office within one of the business divisions that did not...
Read full review of Planview Daptiv »
Anonymous User
Senior Tech Manager at a manufacturing company
This was an enterprise rollout of Planview, as well as a number of projects. One of them had me as the senior project...
Read full review of Planview ProjectPlace »
Anonymous User
Innovation Consultant at a healthcare company
We use it primarily to run what we consider to be focused or open innovation challenges or initiatives. They are...
Read full review of Planview IdeaPlace »

Review 1 of 5

Customer Service

Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
StuartBarker
Managing Director at Corecom Quality Engineering
The technical support is quick to respond but they did not provide a resolution for my issue.
Read full review of TestRail »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Gonçalo Teixeira
Business Development and Product Owner at wrightia
I used only online materials and online support. I never contacted the tech team directly.
Read full review of TestRail »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Uros Gavric
QA Automation Engineer at a computer software company
I haven't used their tech support directly because all I needed was info that I was able to find in their knowledge...
Read full review of TestRail »
Anonymous User
Database Administrator at a energy/utilities company
Tech support has been okay. I ran into an issue earlier this year where my collection had stopped for a week. I had a...
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Software QA Tester / Team Lead at Brightest NV
I’m rating technical support a nine out of 10.
Read full review of TestRail »
Anonymous User
Asst. Director, Data Management & Analytics at a healthcare company
Technical support is good. Whatever inquiries I submit, I get a response. I haven't seen any lack of response from...
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
By and large, their tech support has been pretty good over the years. Recently, because we have been a customer of...
Read full review of IDERA SQL Safe Backup »
Anonymous User
Senior SQL Server Developer at a tech vendor
Customer Service: It was pretty good once the licensing phase was completed. Technical Support: It's good.
Read full review of IDERA ER/Studio »
Mike Grove
DBA at a consumer goods company
Tech support is very helpful. I have only had to engage with them once, as far as I can remember, during an upgrade....
Read full review of IDERA ER/Studio »
Anonymous User
Associate Director, Enterprise Data Management, Practice Lead for Life Sciences UK&I at a tech services company
Customer Service: We are fully satisfied. Technical Support: We are fully satisfied.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a consultancy
Customer Service: Poor. Still waiting (for 2 weeks now) to learn who our 3rd sales/customer representative will be....
Read full review of IDERA SQL Safe Backup »
Anonymous User
QA Coordinator at a tech vendor
Quite good and fast for my interactions with them.
Read full review of TestRail »
Anonymous User
IT - Server Administration
Customer Service: Although I haven't contacted customer service often, the response has always been prompt, courteous...
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Senior Consultant
Customer Service: Very good. They're pretty easy to work with. Technical Support: Excellent. Over the years as I've...
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Infrastructure Expert at a tech services company
Good, although they don’t always contact you with a solution to problems if they think it’s your problem.
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a media company
I don't have any issues with their technical support.
Read full review of IDERA SQL Compliance Manager »
Anonymous User
Senior Consultant
I have received answers to issues within a week from a report.
Read full review of IDERA ER/Studio »
Anonymous User
Cloud Database Administrator at a tech services company
Customer Service: The Idera team is amazing: 10 out of 10. Technical Support: The Idera team is amazing: 10 out of 10.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »

Review 1 of 30

Mark Hillman
Global Head of Portfolio Management at a wholesaler/distributor
We've opened a few tickets with Planview due to bugs, defects, or configuration issues. Because it varies so much, I...
Read full review of Planview Portfolios »
VishalSingh11
Director BPM at a marketing services firm
We have vendor support. We connect with them for any critical issues. We raise the incident with them, and then they...
Read full review of Planview AdaptiveWork »
NipunSri
Senior Consultant Cybersecurity at a consultancy
The technical support is excellent. If something happens then they respond quickly. They have a very supportive team....
Read full review of Planview ProjectPlace »
Antonio Lira
Territory Manager LATAM at LeaseWeb
They have very good customer service and technical support.
Read full review of Planview Daptiv »
Ray Veenema
Portfolio Manager at State Of Delaware
Their support is great. When I open a case I can always cut the responses within a couple of minutes, depending on...
Read full review of Planview Portfolios »
Keith Kennedy
Project Administrator at Texas Mutual Insurance Company
Technical support is very good if they know what's going on. The reason I say that is because we have introduced a...
Read full review of Planview Portfolios »
AntoinetteBurrell-Willoams
Business Analyst at American Express
I have not used the technical support.
Read full review of Planview IdeaPlace »
Anonymous User
Director, Solution Strategy & PMO at Verisk Analytics
So far, we have had a very good experience with customer service and tech support.
Read full review of Planview AgilePlace »
AdrianCamaj
Analyst at Blue Shield of California
Whenever we have issues, there is always someone ready to help us. Their people are knowledgeable and responsive....
Read full review of Planview Portfolios »
Helmut Friesl
Owner at CBG Informatik GmbH
Works well
Read full review of Planview Daptiv »
Susan Breckenridge
Global IT PMO Manager at a wholesaler/distributor
I submitted several tickets and support was very prompt and very responsive.
Read full review of Planview PPM Pro »
Lavanya Jaganathan
IT Portfolio Management Senior Consultant at CNA Insurance
Initially, it was challenging but most recently its been great. I've been in one of the few sessions that we had with...
Read full review of Planview Portfolios »
Anonymous User
Project Manager at a computer software company
I would rate the technical support just slightly below poor. We have found that for us to communicate with Planview...
Read full review of Planview Portfolios »
Anonymous User
Program Manager at a energy/utilities company
I would say that up until about a month ago, I was very pleased with the assistance. Then I got a new person on...
Read full review of Planview ProjectPlace »
Anonymous User
Director of Enterprise Program and Portfolio Management at a retailer
My experience with their tech support was great. We had no issues. They were responsive and knowledgeable.
Read full review of Planview Portfolios »
John Atherton
Client Support and Portfolio Management at British Columbia Lottery Corp
We find the platform to be very stable. The few times we've had to contact them have usually been after they had done...
Read full review of Planview PPM Pro »
NarendernathMiriyala
Sr Information Technology Supervisor at Solar Turbines
The support is good. There are some good people there. My frustration is that there is so much turnover at Planview....
Read full review of Planview Portfolios »
Anonymous User
Enterprise Architect at Qualcomm Incorporated
On a scale of one to ten, I would rate the technical support an eight. It depends on the question that I asked...
Read full review of Planview Portfolios »
Ed Granja
AVP at LPL Financial Holdings Inc.
Technical support is good based on the level of support level that we get. There are different tiers. Planview...
Read full review of Planview PPM Pro »
Anonymous User
IT Strategy Consultant at a comms service provider
Limited unless you purchase additional support hours.
Read full review of Planview Daptiv »
Dawn McClure
IT Project Manager at a manufacturing company
I haven't contacted technical support but the admin has. Support has been responsive and knowledgeable.
Read full review of Planview PPM Pro »
Anonymous User
Sr PPM Administrator
The technical support is very good. I've never had an issue with them. They answer their tickets right away and...
Read full review of Planview Portfolios »
AndyJohnson
PVA at Prime Therapeutics
The support is slow. I've heard that they're beefing up that side of the company. It just seems to be the same people...
Read full review of Planview Portfolios »
Anonymous User
Director of Operations at a tech services company
The support is similar to other companies. They were not exceptional by any means. I don't see anything remarkably...
Read full review of Planview Daptiv »
Paulina Van Manan
Supervisor ITSP EPMO at a energy/utilities company
We have an operations team within the company, and they work with Planview.
Read full review of Planview Portfolios »
RebeccaMorrison
Director Enterprise Applications at Nassau Health Care Corporation
With respect to the technical support, they are one of the best vendors I've ever worked with. When we had issues...
Read full review of Planview PPM Pro »
Anonymous User
Sr Systems Analyst at a insurance company
The technical support for this solution is good. We haven't had a lot of tickets, but anytime we have had a problem...
Read full review of Planview PPM Pro »
Anonymous User
Report Architect/Developer at a insurance company
The technical support is among the best in the industry. They're very clear, very thorough and they get right to the...
Read full review of Planview Portfolios »
Anonymous User
IT Business Office Group Manager at a financial services firm
I'm unimpressed with technical support. When my folks call or email they say if it doesn't do whatever it's supposed...
Read full review of Planview Portfolios »
Saumya Singh
Developer at Thermo Fisher Scientific Inc.
I use their technical support all the time and they're absolutely great. A few of them aren't. I also use the...
Read full review of Planview PPM Pro »

Review 1 of 30

Technical Support

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