Compare Hillstone Networks vs LevelBlue

Hillstone Networks

Based on 27 reviews.

LevelBlue

Based on 180 reviews.

Sample Customers

Hillstone E-Series

Bank of China Macao, Instituto Tecnológico Bolivariano, Ministry of Labor in San Salvador, FEDCO

Hillstone T-Series

University of Córdoba

Hillstone X-Series Data Center Firewalls

China Network Television (CNTV)

Hillstone CloudEdge

LinkTime

Hillstone A-Series

1. Google 2. Microsoft 3. Amazon 4. IBM 5. Cisco 6. Oracle 7. Intel 8. HP 9. Dell 10. Apple 11. Facebook 12. Twitter 13. LinkedIn 14. Netflix 15. Adobe 16. Salesforce 17. VMware 18. Samsung 19. Sony 20. Toshiba 21. Panasonic 22. LG 23. Nokia 24. Ericsson 25. Siemens 26. Philips 27. General Electric 28. Honeywell 29. BMW 30. Mercedes-Benz 31. Audi 32. Volkswagen

LevelBlue Next-Gen Firewall Services

Manna Enterprises

LevelBlue Managed Detection and Response

Telenav, Foster Farms, Crosskey

Popular Solutions

Hillstone E-Series

0 reviews

Hillstone Networks Hillstone CloudEdge Virtual-Firewall

6 reviews

Hillstone T-Series

0 reviews

LevelBlue USM Anywhere

1 reviews

Cybereason Endpoint Detection & Response

2 reviews

LevelBlue Managed Detection and Response

7 reviews

Top Industries

Comms Service Provider

14%

Construction Company

13%

Outsourcing Company

Manufacturing Company

Outsourcing Company

18%

Construction Company

17%

Comms Service Provider

11%

Financial Services Firm

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Albert-Wang
Technical Consultant at SiS Technologies
Our primary use case is to provide cloud-based security solutions for customers using public cloud platforms. We...
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
CloudHive is used for protecting private cloud customers by controlling the traffic between virtual machines inside a...
Read full review of Hillstone CloudHive »
TahirMahmood
IT Manager at Zubair Feeds
I use the solution in my company for site-to-site VPN, SSL VPNs, URL filtering, IPS, IDS and all the other features...
Read full review of Hillstone E-Series »
Albert-Wang
Technical Consultant at SiS Technologies
We use these devices in the office or in the public cloud environment to protect networks.
Read full review of Hillstone A-Series »
Anonymous User
Works
My primary use case is twofold: as a centralized VPN concentrator —terminating site-to-site IPsec tunnels to remote...
Read full review of Hillstone Networks Hillstone CloudEdge Virtual-Firewall »

Review 1 of 5

Peter Nowak
Business Development Manager for Cybereason at Bechtle
I use Cybereason XDR for customers who don't have a SOC or managed SOC yet and want to be protected on more than...
Read full review of Cybereason XDR »
Peter Nowak
Business Development Manager for Cybereason at Bechtle
My use case involves providing endpoint security. When I introduce the EDR system, in many cases, it replaces the...
Read full review of Cybereason Next-Generation Antivirus »
Kris Nawani
Co-Founder/Director at Bangkok MSP Company Limited
USM Anywhere is used for threat detection and investigation. It provides a solution with built-in threat intelligence...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Security Delivery Analyst at a consultancy
We use it to improve detection in the whole industrial sector. We are a big energy company. Across multiple...
Read full review of Cybereason Endpoint Detection & Response »
Farooq Akbar
Cloud & Systems Admin at Service Management Group, Inc.
We primarily use it for Email protection and enhanced security features.
Read full review of LevelBlue MailMarshal »

Review 1 of 5

Customer Service

TahirMahmood
IT Manager at Zubair Feeds
Hillstone T-Series' technical support is slow. Some of the staff are not as knowledgeable. I would rate technical...
Read full review of Hillstone T-Series »
Albert-Wang
Technical Consultant at SiS Technologies
Technical support is okay. We get technical support from HQ and they respond rapidly and give us a lot of good advice.
Read full review of Hillstone A-Series »
Wajid Khattak
Procurement Officer at Emerging Systems
I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
Albert-Wang
Technical Consultant at SiS Technologies
Customer service for Hillstone's CloudHive is rated as comparable to other products, receiving eight points out of...
Read full review of Hillstone CloudHive »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support team are very good and very quick.
Read full review of Hillstone E-Series »
Boaz Oyamo
Technical Lead at Kristel
We recently requested Hillstone E-Series’ technical support, which was quite good.
Read full review of Hillstone E-Series »
DAVI TEIXEIRA
Physical Education Professional JR at Unimed
The support we have received from the vendors is good. They are always available. I rate the support a nine out of ten.
Read full review of Hillstone I-Series Server Breach Detection System »
TahirMahmood
IT Manager at Zubair Feeds
I contacted the solution's technical support, and they helped us. I rate the technical support an eight out of ten.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The tool's technical support is fast. They will respond within five minutes once we book a case.
Read full review of Hillstone E-Series »
CHATHURANGAJAYAWEEEA
Head of Cybersecurity at Plexus Global LTD
The technical support is very good.
Read full review of Hillstone CloudEdge »
Albert-Wang
Technical Consultant at SiS Technologies
The support is quite good, with quick response times and effective partner support. I would rate customer service...
Read full review of Hillstone CloudEdge »
Rieshananth Thambiaiyah
Product Manager at a tech services company
We have been satisfied with the technical support for small and medium scale clients but we have not seen the support...
Read full review of Hillstone E-Series »
Maroun Abboud
Data Department Manager at BTC Networks
The technical support is very good. I would rate them nine out of ten.
Read full review of Hillstone E-Series »
Asif Hasan
Product Manager at Integra Technologies Limited
They have a very good technical support team, but I think there are some communication issues due to language...
Read full review of Hillstone T-Series »
Walter Shelver
Owner at CableWeb
The technical support was fairly straightforward.
Read full review of Hillstone E-Series »
Anonymous User
Senior Consultant at a tech services company
We have a lot support from Hillstone. We contact them when we have some unknown variable cases. They're very good....
Read full review of Hillstone E-Series »

Review 1 of 16

Stephen Hui
Cybersecurity Architect at DataAssure
Technical support is extremely reliable. We've very satisfied with the level of service we receive. They are always...
Read full review of LevelBlue USM Anywhere »
Chad Kliewer
Information Security Officer at PTCI
I have been working with the product team a lot and giving them a lot of unsolicited feedback. I would rate the...
Read full review of Cybereason Endpoint Detection & Response »
Ivan Burke
Head of Research Development and Innovation at CSIR
Cybereason's support is very good. They are very quick at setting up a new instance. Usually, when we have an IR,...
Read full review of Cybereason XDR »
Ibrahim Karam
Pre-Sales Consultant | Palo Alto Networks. at StarLink - Trusted Security Advisor
Technical support could be better. We’d like to see them be more helpful and responsive in the future.
Read full review of Cybereason Endpoint Detection & Response »
Jayasiri Amarasena
Director Technical Services at Eguardian lanka
The technical support is really good. The only problem that we do face is the time difference. Say we are...
Read full review of LevelBlue Managed Security Services »
Anonymous User
Network Administrator at a legal firm
Customer Service: Very high. Any issues I've had they've been quick to answer and help. Technical Support: Their...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Soc Analyst at a media company
Customer support is very good. They help whenever we get stuck, and we raise tickets to customer support to get help.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Associate QA Engineer at a tech company
Customer Service: 7/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Network and Securirty Engineer at a tech vendor
They quickly respond on what you need, not on what they know.
Read full review of LevelBlue USM Anywhere »
Jomel Varghese
Network and Security Infrastructure Manager at a wholesaler/distributor
We don't reach out to technical support from AT&T AlienVault USM. We go through our third-party provider. They are...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Consultant at a tech services company
Their support has been good. I've always had good interactions with them.
Read full review of LevelBlue USM Anywhere »
Mark Summers
DevOps Engineer at Upland Software
I go internally into the business for technical support rather than using the supplier for technical support.
Read full review of LevelBlue Managed Detection and Response »
Brett Carson
Director Of Information Technology at a tech services company
Customer Service: I would rate customer service an 8/10. I've received calls from customer service a few times a...
Read full review of LevelBlue USM Anywhere »
Vinayaka R
Security Analyst at a consultancy
We knew that we had an option to raise tickets if we faced any issues with the product, but during the four-month...
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
System Administrator at a financial services firm
Customer Service: Customer service is very good. Technical Support: Technical support is very good. They have always...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Infrastructure Analyst at a pharma/biotech company
Good. Initial help with deployment was excellent, and the facility to create a tunnel for tech support personnel to...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network Administrator at a tech services company
Customer Service: I would give customer service a rating of four out of five. Technical Support: I would give...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Network and Security Engineer at a tech services company
Good. They have technically fluent engineers there.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Director of Learning and Development at ACA - Ateliers de conversation anglaise
Cybereason support has been great.
Read full review of Cybereason Endpoint Detection & Response »
Anonymous User
Associate Software Engineer(Security) at a tech company
Customer Service: 8/10. Technical Support: 7/10.
Read full review of Trustwave App Scanner [EOL] »
Anonymous User
Security Manager at a healthcare company
We haven't had to use technical support.
Read full review of Trustwave App Scanner [EOL] »
Timur Shaikhin
Chief Technology Officer at a non-profit
My experience with customer support has been good, although sometimes the time difference with the support team makes...
Read full review of LevelBlue DbProtect »
Anonymous User
SOC Lead / Sr. SOC Analyst at a tech services company
5 Stars
Read full review of LevelBlue USM Anywhere »
Anonymous User
Senior Network and Security Consultant SI at a tech services company
We had problems with the MySQL database, but the technical support is very helpful. I'd give them a 9/10.
Read full review of LevelBlue USM Anywhere »
Jerome Arockiam
Senior Security Specialist at Wipro Limited
I would rate the technical support as nine out of ten. Sometimes, follow-ups are required to get a response from...
Read full review of LevelBlue Managed Detection and Response »
Riyad Chowdhury
Senior Systems Engineer at Turner Broadcasting System
I have not contacted the technical support.
Read full review of LevelBlue Managed Detection and Response »
Anonymous User
Principal DevOps Engineer at a tech vendor
Technical support has been okay. It hasn't been great. On a scale of one to 10 scale, I'd say maybe a six. It took...
Read full review of LevelBlue USM Anywhere »
Anonymous User
System Administrator at a insurance company
The customer support has not been very helpful when issues arise.
Read full review of LevelBlue USM Anywhere »
Anonymous User
Chief Security Officer at a financial services firm
The AlienVault Technical support is good and has helped out several time with some really specific configurations in...
Read full review of LevelBlue USM Anywhere »
Anonymous User
Information Systems Network Technician at a local government
10/10
Read full review of LevelBlue USM Anywhere »

Review 1 of 30

Technical Support

No Data Available

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