Compare GitLab vs JFrog

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

JFrog Pipeline

SAP, Today Tix, Cisco, Lithium, Pushspring, Packet

JFrog Artifactory

Oracle, Cisco, Cars.com, Riot Games, Google, CA Technologies

JFrog Xray

google, amazon, cisco, netflix, oracle, vmware, facebook

Popular Solutions

22 reviews

5 reviews

10 reviews

3 reviews

JFrog Container Registry

5 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

11%

Manufacturing Company

10%

Government

10%

Financial Services Firm

20%

Manufacturing Company

12%

Computer Software Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BasilJiji
System Engineer at a retailer
GitLab is a major help for DevOps automation, primarily for version controlling and deployment purposes. I use GitLab...
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at ENTERPRISE SYSTEM SOLUTIONS LIMITED
GitLab Premium is being used, but the CI/CD functionality is not utilized. GitLab also provides the entire CI/CD...
Read full review of GitLab Premium »

Review 1 of 2

Anand Nanwana
DevOps Engineer at Syvora
I work with JFrog Xray. I use JFrog as an Artifactory registry and package registry. In JFrog Xray, there are many...
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
Our primary use case for the solution is to manage and streamline our project workflows. We operate in a fast-paced...
Read full review of JFrog DevOps Cloud Platform »
Sharath SK
Senior Consultant at Mettler-Toledo International Inc.
My usual use cases of JFrog Container Registry involve containerizing all our applications and storing the generated...
Read full review of JFrog Container Registry »
Anonymous User
Vice President at a financial services firm
My main use case for JFrog Artifactory involves integrations such as Amazon RDS, Amazon EBS, and CloudWatch, which...
Read full review of JFrog Artifactory »
Steve Buttler
DevOps Lead at a tech company
We are using Shippable to automate our CI/CD, so we (and our developers) can focus on our core business.
Read full review of JFrog Pipeline »

Review 1 of 5

Customer Service

Nakul Kundaliya
Technical Lead Developer at Mayora Infotech
I rate the support from GitLab a four out of five.
Read full review of GitLab »
AvdheshSharma
Assistant Manager at a tech vendor
We raised a request with GitLab support when an employee's commits were erased, but they were unable to help because...
Read full review of GitLab »
BasilJiji
System Engineer at a retailer
I have had experiences with GitLab's customer support, and they have been very supportive. I have not faced any...
Read full review of GitLab »
Raveen Aggarwal
It Architect at UBS Financial
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
RameshL
Chief Executive Officer at a tech services company
We have experience with GitLab support and we found the service to be good. There is not much of a lag in terms of...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We get our technical support via a partner and we have found them to be very helpful and responsive. We are happy...
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
Jay_Kim
Chief Technology Officer at OSC Korea
The solution's technical support is good. I rate the technical support a ten out of ten. Only the initial...
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at NayaPay
Their support is good.
Read full review of GitLab »
Kumara Swamy
Software Development Engineer in Test at a tech services company
We use the support when we are doing integration. We have a blog where we can open a ticket and receive support.
Read full review of GitLab »
Corné den Hollander
Product Owner at a financial services firm
My current experience is with the hosted instance of GitLab. So, there's a company in between. Before that, I've been...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at ANAC - Autorità Nazionale Anticorruzione
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at inwi
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Santy Nelson
Business Head at Microgenesis Techsoft Private limited
The support from GitLab is good.
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at a retailer
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
Ali Toksoy
General Manager at Ekinoks Software
We don't need technical support. Our IT team has handled all the issues and therefore we don't need any additional...
Read full review of GitLab »
Javad_Talebi
Cloud architect at Vodafone
I've never requested the assistance of technical support.
Read full review of GitLab »
RameshP
System and Storage Engineer at Harsco Corporation
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
Duy Chu
DevOps manager at a engineering company
I've had support from forums like Stack Overflow when needed. In my experience, GitLab integrates well with...
Read full review of GitLab »
Gizem Mercan
Cloud Architect at a manufacturing company
For any technical issues, we have our infrastructure team. They have some experience with this product. Currently, we...
Read full review of GitLab »
Anonymous User
Manager at a tech vendor
We only used GitLab for a short duration, so there was not much scope or need for contacting technical support.
Read full review of GitLab »
Anonymous User
Software QA Test Engineer at a tech services company
Technical support is good.
Read full review of GitLab »
Anonymous User
IT Manager at a tech company
Technical support from GitLab has been satisfactory. I have had meetings where they taught me, explained things, and...
Read full review of GitLab »
Zulham Ertanto
Web developer at Ertanto
We used a lot of technical support for standard settings.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist at Gysan Gmart
Technical support has mostly been good.
Read full review of GitLab »
Anonymous User
Cloud Ops Lead at a tech vendor
The customer support for GitLab is very good, and I have no complaints because they have always been quite helpful. I...
Read full review of GitLab »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at Fotia Solutions Sdn Bhd
I have had the opportunity to talk with technical support for some issues, and they were quick to respond.
Read full review of GitLab Premium »
Onur Aktuğ
Software Test Manager at ASELSAN
We do not have any direct technical support from GitLab. We ask questions to our IT department, and they may seek...
Read full review of GitLab »

Review 1 of 30

Narendra-Singh
SR IT administrator at Cardinal Integrated Technologies Inc
I have not used the support from the vendor.
Read full review of JFrog Xray »
Aman Shukla
Consultant Specialist at Birlasoft IndiaLtd.
I did contact technical support about some issues I was facing and that went well.
Read full review of JFrog Artifactory »
Deepan M
Senior DevOps Engineer at a computer software company
So far, I haven't had any issues that required me to contact their support. Most of the information is available on...
Read full review of JFrog Artifactory »
SachinShelar
Manager, Account Services Delivery at Softcell Technologies Limited
My overall experience with JFrog Artifactory's customer support has been good for standard issues with reasonable...
Read full review of JFrog Artifactory »
Sai Pradeep Koneti
DevOps Engineer Intern at University of Nebraska at Omaha
JFrog Xray's technical support was really helpful, and they reached out to me quite fast.
Read full review of JFrog Xray »
Anand Nanwana
DevOps Engineer at Syvora
I didn't interact with the customer services of JFrog Xray because my admin person handles everything.
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at Standard Chartered Bank
We have received timely assistance for most issues from the technical support team. However, there have been a few...
Read full review of JFrog DevOps Cloud Platform »
Sanooj Mananot
CEo at CloudPositive
I have not interacted with their support team, so I cannot comment on customer support.
Read full review of JFrog Artifactory »
Balasubramani Murugesan
DevOps Engineer at a tech services company
I have contacted their technical support team a few times due to serious issues. They have a professional service...
Read full review of JFrog DevOps Cloud Platform »
Matthew Iijima
Head of Infrastructure and DevOps at a manufacturing company
Based on what I've heard from my engineers who do call support, their technical support is an eight out of ten.
Read full review of JFrog Artifactory »
Josh Bearden
Senior Solutions Architect at a outsourcing company
I rate JFrog customer support nine out of ten. We met with JFrog on multiple occasions. They brought their engineers...
Read full review of JFrog Artifactory »
Muhammad Usman Khawar
Software Engineer (DevOps/ SRE) at Sensys LLC
The technical support’s response time could be improved.
Read full review of JFrog Container Registry »
Omer Mizrahi
DevOps Engineer at a comms service provider
The technical support is an eight out of 10.
Read full review of JFrog Artifactory »
Mokshi Pandita
DevOps Engineer at Rambøll Danmark A/S
JFrog Xray's technical support was always helpful.
Read full review of JFrog Xray »
Anonymous User
Senior Manager at a comms service provider
I have not used technical support.
Read full review of JFrog Xray »
Anonymous User
Cloud Ops Lead at a tech vendor
I have never interacted with customer support before since I have never had to. However, their documentation, which I...
Read full review of JFrog Artifactory »
Anonymous User
Software Engineer
I have not interacted with customer support yet.
Read full review of JFrog Artifactory »
Anonymous User
Site Reliability Engineer at a tech vendor
Customer support for JFrog Artifactory is very good.
Read full review of JFrog Artifactory »
Anonymous User
DevSecOps Engineer at a tech services company
The support was great; we had to update a few components. Otherwise, it's really stable. On a scale of 1 to 10, I...
Read full review of JFrog Xray »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
Customer support is brilliant.
Read full review of JFrog Artifactory »
Grachya Oganesyan
Sr. Systems Engineer at The TCW Group
JFrog Container Registry's tech support team is responsive.
Read full review of JFrog Container Registry »
Mike Dokunmu
Senior Cloud/DevOps Engineer
I have not personally contacted technical support. It was my manager who did in previous projects.
Read full review of JFrog Container Registry »
Sharath SK
Senior Consultant at Mettler-Toledo International Inc.
So far, we haven't needed to reach out to the technical support team of JFrog Container Registry. I find the...
Read full review of JFrog Container Registry »
Vinod Bhupathiraju
Development Senior at a financial services firm
When we need clarifications, we contact our account manager, and they arrange demos. Overall, I would rate the...
Read full review of JFrog Xray »
Vinod Bhupathiraju
Development Senior at a financial services firm
I would rate their support for JFrog Artifactory as seven out of ten.
Read full review of JFrog Artifactory »

Review 1 of 25

Technical Support

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