Compare GitLab vs JFrog

1. NASA 2. IBM 3. Sony 4. Alibaba 5. CERN 6. Siemens 7. Volkswagen 8. ING 9. Ticketmaster 10. SpaceX 11. Adobe 12. Intuit 13. Autodesk 14. Rakuten 15. Unity Technologies 16. Pandora 17. Electronic Arts 18. Nordstrom 19. Verizon 20. Comcast 21. Philips 22. Deutsche Telekom 23. Orange 24. Fujitsu 25. Ericsson 26. Nokia 27. General Electric 28. Cisco 29. Accenture 30. Deloitte 31. PwC 32. KPMG

JFrog Pipeline

SAP, Today Tix, Cisco, Lithium, Pushspring, Packet

JFrog Artifactory

Oracle, Cisco, Cars.com, Riot Games, Google, CA Technologies

JFrog Xray

google, amazon, cisco, netflix, oracle, vmware, facebook

Popular Solutions

24 reviews

5 reviews

9 reviews

4 reviews

JFrog Container Registry

5 reviews

Top Industries

Financial Services Firm

14%

Computer Software Company

13%

Manufacturing Company

10%

Government

10%

Financial Services Firm

20%

Manufacturing Company

12%

Computer Software Company

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BasilJiji
System Engineer at a retailer
GitLab is a major help for DevOps automation, primarily for version controlling and deployment purposes. I use GitLab...
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at a computer software company
GitLab Premium is being used, but the CI/CD functionality is not utilized. GitLab also provides the entire CI/CD...
Read full review of GitLab Premium »

Review 1 of 2

Anand Nanwana
DevOps Engineer at a tech services company
I work with JFrog Xray. I use JFrog as an Artifactory registry and package registry. In JFrog Xray, there are many...
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at a financial services firm
Our primary use case for the solution is to manage and streamline our project workflows. We operate in a fast-paced...
Read full review of JFrog DevOps Cloud Platform »
Sharath SK
Senior Consultant at a pharma/biotech company
My usual use cases of JFrog Container Registry involve containerizing all our applications and storing the generated...
Read full review of JFrog Container Registry »
Anonymous User
Vice President at a financial services firm
My main use case for JFrog Artifactory involves integrations such as Amazon RDS, Amazon EBS, and CloudWatch, which...
Read full review of JFrog Artifactory »
Steve Buttler
DevOps Lead at a tech company
We are using Shippable to automate our CI/CD, so we (and our developers) can focus on our core business.
Read full review of JFrog Pipeline »

Review 1 of 5

Customer Service

Gaurav Chandel
AWS DevOps/ Site Reliability Engineer at a consultancy
We have rarely needed to escalate issues to technical support since GitLab usually runs seamlessly. Occasionally,...
Read full review of GitLab »
Saurav Krishna
Data Engineering and AI Intern at a tech vendor
I haven't reached out to them yet.
Read full review of GitLab »
Cuneyt-Gurses
Director of Cloud Solution Group at a tech services company
The tool's technical support is great.
Read full review of GitLab »
Vishnu Ramachandra
Security Engineer at a consultancy
The solution's technical support is pretty good. If you go on Stack Overflow platform, you can find technical support...
Read full review of GitLab »
Rohit Kesharwani
Manager, Engineering at a retailer
GitLab's support is very helpful. They utilize a severity and priority ticket system, with corresponding SLAs, to...
Read full review of GitLab »
Andrea PICCININI
IT Software Architect at a government
We use a partner, and they are very competent. We have not had the need to open a support ticket directly with GitLab.
Read full review of GitLab »
MohamedElazzouzi
Manager de production SI technique et corporate at a comms service provider
We don't contact support. GitLab has such a huge community that you can easily find a solution in the forums.
Read full review of GitLab »
Bharadwaj Deepak Mohapatra
DevOps Engineer at a computer software company
Technical support is felt to be good, but not comparable to GitHub. There is some additional response time, which...
Read full review of GitLab Premium »
Zeeshan Rauf
Software Engineer at a marketing services firm
I have not had contact with technical support. Rather, I relied on the other developers for assistance.
Read full review of GitLab »
Sarfaraz Khan
Senior Application Developer at a tech vendor
I did not have the opportunity to engage with GitLab's technical support as I did not encounter any issues requiring...
Read full review of GitLab »
Raveen Aggarwal
It Architect at a financial services firm
I do not have direct contact with customer service. We have relationship managers who deal with GitLab directly.
Read full review of GitLab »
Syed Mustafa Imam
DevOps Engineer at a financial services firm
Their support is good.
Read full review of GitLab »
Jagadeeswara Reddy
Senior Solutions Architect at a computer software company
One of my colleagues got in touch with them, and his response was that their technical support was not that great....
Read full review of GitLab »
KulbhushanMayer
Co Founder and Technical Architect at a tech services company
The technical support is good, but it is available with paid solutions only. So we have to rely on their...
Read full review of GitLab »
Pradeep Singh
DevOps Lead at a retailer
GitLab's technical support is quick and responsive.
Read full review of GitLab »
Anonymous User
Partenaire, CEO at a tech services company
We have not used GitLab technical support because as of now, we haven't needed it yet.
Read full review of GitLab »
Anonymous User
Platform Engineer & Manager at a computer software company
I have interacted with architects for some advice during the implementation, and they were prompt in their response....
Read full review of GitLab »
Anonymous User
Cloud Engineer at a retailer
I was satisfied with the support.
Read full review of GitLab »
Boulat_Ashimov
IT Processes Methodologist
Technical support has mostly been good.
Read full review of GitLab »
RameshP
System and Storage Engineer at a mining and metals company
Technical support depends on licensing. We haven't reached out that frequently because it is stable and we don't see...
Read full review of GitLab »
Cldengin57
Cloud Engineer at a transportation company
As the solution is open-source, there isn't any particular support subscription. There's a community, which is...
Read full review of GitLab »
Anonymous User
Site Reliability Engineer at a tech vendor
I have not interacted with GitLab's customer support because I have not faced downtime or any significant issues...
Read full review of GitLab »
Prabu T
Senior Project Manager at a tech vendor
The support is very good.
Read full review of GitLab »
Andrew Yap
Channel Partner and Professional Services at a consultancy
I have had the opportunity to talk with technical support for some issues, and they were quick to respond.
Read full review of GitLab Premium »
Anonymous User
Head Of Software Engineering at a financial services firm
We've never needed to contact GitLab for technical support. I can't speak to the level of service their in-house team...
Read full review of GitLab »
Anonymous User
Product Development Team Lead R&D at a tech vendor
We have never needed to contact customer support. Whenever we had an issue, all the help we needed for a solution is...
Read full review of GitLab »
Anonymous User
Technical Lead at a mining and metals company
GitLab is not responding quickly enough to our request. I know one of the problems that I am experiencing is with the...
Read full review of GitLab »
Javier Orellana
SCRUM Master at a retailer
I've never used technical support. I can't speak to how helpful they are.
Read full review of GitLab »
AK13
DevOps Engineer at a insurance company
Technical support is very quick. I raised two tickets and and they followed up regularly which was great.
Read full review of GitLab »
Anonymous User
Enterprise Cloud Operations Lead at a tech vendor
The customer support for GitLab is very good, and I have no complaints because they have always been quite helpful. I...
Read full review of GitLab »

Review 1 of 30

Anand Nanwana
DevOps Engineer at a tech services company
I didn't interact with the customer services of JFrog Xray because my admin person handles everything.
Read full review of JFrog Xray »
Fredierick Saladas
DevOps Lead at a financial services firm
We have received timely assistance for most issues from the technical support team. However, there have been a few...
Read full review of JFrog DevOps Cloud Platform »
Narendra-Singh
SR IT administrator at a tech services company
I have not used the support from the vendor.
Read full review of JFrog Xray »
SachinShelar
Manager, Account Services Delivery at a media company
My overall experience with JFrog Artifactory's customer support has been good for standard issues with reasonable...
Read full review of JFrog Artifactory »
Matthew Iijima
Head of Infrastructure and DevOps at a manufacturing company
Based on what I've heard from my engineers who do call support, their technical support is an eight out of ten.
Read full review of JFrog Artifactory »
Muhammad Usman Khawar
Software Engineer (DevOps/ SRE) at a tech services company
The technical support’s response time could be improved.
Read full review of JFrog Container Registry »
Sai Pradeep Koneti
DevOps Engineer Intern at a university
JFrog Xray's technical support was really helpful, and they reached out to me quite fast.
Read full review of JFrog Xray »
Josh Bearden
Senior Solutions Architect at a outsourcing company
I rate JFrog customer support nine out of ten. We met with JFrog on multiple occasions. They brought their engineers...
Read full review of JFrog Artifactory »
Mokshi Pandita
DevOps Engineer at a construction company
JFrog Xray's technical support was always helpful.
Read full review of JFrog Xray »
Omer Mizrahi
DevOps Engineer at a comms service provider
The technical support is an eight out of 10.
Read full review of JFrog Artifactory »
Deepan M
Senior DevOps Engineer at a computer software company
So far, I haven't had any issues that required me to contact their support. Most of the information is available on...
Read full review of JFrog Artifactory »
Aman Shukla
Consultant Specialist at a tech vendor
I did contact technical support about some issues I was facing and that went well.
Read full review of JFrog Artifactory »
Balasubramani Murugesan
DevOps Engineer at a tech services company
I have contacted their technical support team a few times due to serious issues. They have a professional service...
Read full review of JFrog DevOps Cloud Platform »
Vinod Bhupathiraju
Development Senior at a financial services firm
I would rate their support for JFrog Artifactory as seven out of ten.
Read full review of JFrog Artifactory »
Vinod Bhupathiraju
Development Senior at a financial services firm
When we need clarifications, we contact our account manager, and they arrange demos. Overall, I would rate the...
Read full review of JFrog Xray »
Anonymous User
Co-Founder, CEO at a tech services company
I have not interacted with their support team, so I cannot comment on customer support.
Read full review of JFrog Artifactory »
Anonymous User
DevSecOps Engineer at a tech services company
The support was great; we had to update a few components. Otherwise, it's really stable. On a scale of 1 to 10, I...
Read full review of JFrog Xray »
Mike Dokunmu
Senior Cloud/DevOps Engineer
I have not personally contacted technical support. It was my manager who did in previous projects.
Read full review of JFrog Container Registry »
Anonymous User
Software Engineer
I have not interacted with customer support yet.
Read full review of JFrog Artifactory »
Sharath SK
Senior Consultant at a pharma/biotech company
So far, we haven't needed to reach out to the technical support team of JFrog Container Registry. I find the...
Read full review of JFrog Container Registry »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
Customer support is brilliant.
Read full review of JFrog Artifactory »
Anonymous User
Enterprise Cloud Operations Lead at a tech vendor
I have never interacted with customer support before since I have never had to. However, their documentation, which I...
Read full review of JFrog Artifactory »
Grachya Oganesyan
Sr. Systems Engineer at a financial services firm
JFrog Container Registry's tech support team is responsive.
Read full review of JFrog Container Registry »
Anonymous User
Senior Manager at a comms service provider
I have not used technical support.
Read full review of JFrog Xray »

Review 1 of 24

Technical Support

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