Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 1240 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

September 2026

Splunk User Behavior Analytics vs. KerioControl

Updated: September 2026

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

September 2026

KerioControl vs. Splunk User Behavior Analytics

Updated: September 2026

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

2 reviews

GFI LanGuard

1 reviews

KerioConnect

1 reviews

Splunk Enterprise Security

166 reviews

Splunk AppDynamics

35 reviews

Splunk Cloud Platform

56 reviews

Top Industries

Outsourcing Company

13%

Comms Service Provider

10%

Construction Company

10%

Computer Software Company

Outsourcing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Vikash Kushwaha
Full-Stack Software Engineer at mindpathtech
We agreed to speak about Splunk SOAR this time. I have worked with Splunk SOAR since 2025. I work with Splunk SOAR as...
Read full review of Splunk SOAR »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »

Review 1 of 5

Customer Service

Timur Assembayev
Network Specialist at Wattum
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Jay Greiner
Head of IT at Glorious Way Church
I've only had to use technical support once and it was on a VPN. They updated the VPN protocol and I had a question...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions, Inc.
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Chris Kershner
CEO at Professional Project Managers
One of my customers had some issues that weren't pleasant. Support was pretty good and then it changed quite a bit...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Justin Braegelman
IT Support at Rural Computer Consultants, Inc
The GFI technical support can be very time-consuming to get down to the root of the problem, but they are very...
Read full review of KerioControl »
Michael Livingston
IT Director at Thomas George Associates Ltd
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »

Review 1 of 30

Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I am not very impressed with support. The service could be better.
Read full review of Splunk AppDynamics »
Subhayu Chakraborty
System Engineer at Infosys
I find customer service to be satisfactory. I don't see any problems or obstacles that need mentioning.
Read full review of Splunk User Behavior Analytics »
Michael Waite
IT Orchestration Architect at Penn State University
I evaluate customer service and technical support as excellent. Anytime that we've had an issue, we've been able to...
Read full review of Splunk Enterprise Security »
ABHISHEK DUBEY
Technical Lead at a financial services firm
For technical support from Splunk, I can say it is a two only.
Read full review of Splunk Enterprise Platform »
Fanindra Doifode
Jr Soc Analyst at Wysetek Systems Technologists Pvt. Ltd
I would rate Splunk's customer service and technical support an 8 out of 10.
Read full review of Splunk Enterprise Security »
PraveenSande
Senior Splunk Engineer (L3) at Wipro Limited
I contacted technical support for Splunk ITSI (IT Service Intelligence). I have worked on both areas, on-premises and...
Read full review of Splunk Enterprise Security »
Ryan Plas
SOAR Engineer at Accenture Federal Services
The customer service and technical support have been great. We had some professional support come out when we set it...
Read full review of Splunk SOAR »
Viney Bhardwaj
Director at a consultancy
We have contacted their support many times. Their support is average. We sometimes have a hard time with their...
Read full review of Splunk Enterprise Security »
Yevheniy Moyko
Cyber Security Engineer at Underdefense
I would rate support for Splunk Cloud Platform about six out of ten.
Read full review of Splunk Cloud Platform »
Shrinkhala Singh
Deputy General Manager at Agriculture Skill Council of India
Customer support from Splunk AppDynamics is fair but requires enhancements in ticket resolution times. We often...
Read full review of Splunk AppDynamics »
Haresh Nankani
Principal Engineer 1 at Charter Communications
On a scale of one to ten, I would rate the customer service experience at seven because we have been receiving...
Read full review of Splunk Cloud Platform »
MarcosPereira
Splunk Consultant at Yssy
The technical support from Splunk SOAR is good. However, you can always resolve the problem with the community....
Read full review of Splunk SOAR »
Anonymous User
Manager at a university
I have not had to reach out to customer support for Splunk Enterprise Platform.
Read full review of Splunk Enterprise Platform »
Charles Roberti
Chief Executive Officer at ENAD
We have good support, rating it seven or eight out of ten.
Read full review of Splunk Security Essentials »
Anonymous User
Manager - Anti-Fraud Strategy & System Solution Officer at a financial services firm
I rarely communicate with the Splunk headquarters, usually interacting with the local implementer.
Read full review of Splunk Enterprise Platform »
Tayo Olubamibo
TRADE MANAGEMENT PRODUCTION SERVICES LEAD at UBS
The technical support for Splunk AppDynamics deserves a solid eight out of ten.
Read full review of Splunk AppDynamics »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Technical support is okay. On a scale from one to five, I would give technical support a four.
Read full review of Splunk AppDynamics »
Md. Iqbal Karim
Technical Account Manager at Trustaira
We've used technical support in the past. We've found them to be very helpful and responsive. We're satisfied with...
Read full review of Splunk Enterprise Security »
Steven Bochniewicz
Security Architect at University of Maryland
Overall, it has been great. We have not had any major bugs or incidents that have required anything more than...
Read full review of Splunk SOAR »
Anonymous User
Senior Network Engineer at a tech services company
I have not needed to open a ticket up with technical support.
Read full review of Splunk Enterprise Security »
Surya Teja
Information Security Analyst at a consultancy
I rate Splunk support nine out of 10. Their support team is excellent. We schedule calls with them when we have...
Read full review of Splunk Enterprise Security »
Anonymous User
Cyber Security Solution Architect at a tech services company
I don't have any experience with their technical support. My customer was using it in their company, and I had some...
Read full review of Splunk SOAR »
Abhishek Kalokhe
SIEM Engineer at a manufacturing company
I occasionally get in touch with Splunk technical support, usually regarding data onboarding. These include routine...
Read full review of Splunk Cloud Platform »
Anonymous User
Senior Security Analyst at a government
I have never had a problem with customer support.
Read full review of Splunk Enterprise Platform »
SamarPo
Consultant at Sepas Holding | هلدینگ سپاس
I didn't have a good experience with AppDynamics' technical support. Its knowledge base is locked up and unavailable.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Director, Detection Engineering Cyber Defense Services at a insurance company
The solution's technical support can be hit or miss, but it is mostly positive. I can't give you all the scenarios,...
Read full review of Splunk Enterprise Security »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk Enterprise Security »
Mohamed-Atta
Section Head at Galaxy Chemicals Egypt
I would rate the technical support of Splunk a seven out of ten. Sometimes there are delays. It is related to their...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Operations Engineer at a individual & family service
I have not used technical support. We can troubleshoot a high percentage of issues – I don’t know the exact...
Read full review of Splunk AppDynamics »
EdwardShim
General Manager at MOCOMSYS
Support from Splunk is not very helpful because Splunk doesn't have a dedicated APM; they only have one APM engineer...
Read full review of Splunk Observability Cloud »

Review 1 of 30

Technical Support

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