Compare GFI vs Splunk

GFI

Based on 75 reviews.

Splunk

Based on 211 reviews.

Latest Research

Splunk User Behavior Analytics vs. KerioControl

Updated: September 2022

KerioControl vs. Splunk User Behavior Analytics

Updated: September 2022

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

12 reviews

6 reviews

6 reviews

69 reviews

8 reviews

7 reviews

Top Industries

Comms Service Provider

42%

Computer Software Company

15%

Government

Educational Organization

Comms Service Provider

20%

Computer Software Company

19%

Financial Services Firm

12%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

BrianCook
Information Security Officer - VP at Unified Technology Solutions
We use it ourselves and deploy it to our customers, which are small and medium-sized businesses. Our use cases are...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Eugene Hacker
Director of Network Services at a university

Read full review of Exinda »
MarkKupferberg
Vice President at a manufacturing company
It's a corporate email. All of our corporate emails go through it.
Read full review of KerioConnect »

Review 1 of 4

Anonymous User
Security Engineer at a recreational facilities/services company
We are using Splunk in the standard information security use case. We're also using it for various application use...
Read full review of Splunk »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
We primarily use the solution in order to monitor the servers as well as the VM infrastructure.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Director INTS IT Resiliency at a financial services firm
I work for the Royal Bank of Canada. I work in a group called Investor and Treasury Services IT. We take care of all...
Read full review of Splunk IT Service Intelligence (ITSI) »
Anonymous User
Network Security Engineer at a tech services company
We have been using it for performing analytics for the logs. We resell it to our customers. We are also using the...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice President Hybrid Cloud Operations at a computer software company
We use this solution to monitor all our FaaS workloads.
Read full review of SignalFx »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at CRAG
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
MarcoVivaldelli
IT Director CEO at MARVIV SRLS
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Michael Livingston
IT Director at Thomas George Associates Ltd
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
I opened a case with technical support and the person who was assisting me was very helpful. I was able to resolve my...
Read full review of GFI LanGuard »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Chuck Schurman
Help Desk Supervisor at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
Anonymous User
Technical Coordinator / Pointe-Noire Branch, BUROTOP IRIS SA at BUROTOP IRIS SA
Technical support is good.
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a manufacturing company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Greg Regester
ICT Consultant at D-R Consulting Pty Ltd
I found the technical support pretty good. They are very responsive and come back with an answer on things pretty...
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »

Review 1 of 30

Balamurali Vellalath
Practice Head-CyberSecurity at a tech services company
In terms of technical support, we don't have any issues, as the professional services which they have extended to us...
Read full review of Splunk »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Austin Greenbaum
Information Technology Specialist at a healthcare company
There were instructors who knew how to fix a lot of the issues. If there was an overarching issue, they would deal...
Read full review of Splunk »
Christopher Mooney
Incident Manager at CyberCore Technologies
The community (Splunk Answers/Slack Channel/User Groups) can help get you started.
Read full review of Splunk »
Abdullah El Deeb
Technical Consultant/Instructor at SIGMA IT
Technical support is very helpful. They make contacting them easy.
Read full review of Splunk Insights for Infrastructure »
Praful Bhatnagar
Principal Systems Engineer at Aricent
The technical support is fine. At times, they take time to respond back but it may have been the support contract...
Read full review of Splunk »
MS Alam
System Administrator at Abdullah Al-Othaim Markets
I have received a very good response from support that I have not seen in more than 10 years of my experience.
Read full review of Splunk »
Anonymous User
I&T Design & Execution Reliability Engineering Leader at a financial services firm
I have not been in contact with technical support from Splunk.
Read full review of Splunk »
Praful Bhatnagar
Principal Systems Engineer at Aricent
Based on when we have been in contact with them, I think that technical support was fine. I'm not sure if they have...
Read full review of Splunk »
Securityps67
Security PS Supervisor at a tech services company
I'm not an end-user, so I'm not supposed to open any end-user cases. However, the team that receives requests from...
Read full review of Splunk User Behavior Analytics »
Anonymous User
Vice Manager at a comms service provider
It’s easy to obtain support from Splunk for technical issues. We also have enough knowledge ourselves to apply fixes.
Read full review of Splunk »
Anonymous User
Engineer at a financial services firm
The technical support is very good. We're quite satisfied with the level of service provided. They are knowledgeable...
Read full review of Splunk »
Anonymous User
Products Manager at a tech services company
Technical support is good.
Read full review of Splunk »
Anonymous User
Security Operation Center Analyst at Sadad
For us, technical support has been good. Splunk has good documentation and it is really easy to work with Splunk and...
Read full review of Splunk »
Anonymous User
Performance Consultant at a tech services company
Technical support and the online community are some of the best for any product.
Read full review of Splunk »
Anonymous User
Senior Cloud Operations Analyst at a tech vendor
The support team is very competent.
Read full review of Splunk »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Specialist Master, Cyber Risk at a tech vendor
Technical support is excellent! It is of top notch level. The customer support folks really know their stuff, the...
Read full review of Splunk »
Anonymous User
Senior Informatica Administrator at a computer software company
We have used Splunk tech support often. If we have a critical issue such as server down or frequently occurring...
Read full review of Splunk »
Anonymous User
Sr. IT Manager at a government
Technical support for Splunk is good.
Read full review of Splunk »
Siraj Moosakoya
Senior Network Administrator at Tawasul telecom
We have not contacted technical support.
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Prinicipal Security Sales Engineer at a computer software company
I'd rate technical support eight out of ten. They're responsive due to the fact that clients need to pay in order to...
Read full review of Splunk Insights for Infrastructure »
Anonymous User
Lead Splunk Architect at a financial services firm
In my opinion Splunk has three levels of support. First level is their forum (Splunk Answers). The Forum is very rich...
Read full review of Splunk »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk »
Anonymous User
Tech Analyst at a tech vendor
I've never contacted technical support. I wouldn't be able to comment on their level of helpfulness.
Read full review of Splunk Phantom »
Anonymous User
Director General de España at a cloud provider
I don't know about their support. I don't work with it much. On an activity level, I'm not so close to the platform....
Read full review of Splunk »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk »
Anonymous User
Security Architect at a tech services company
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk »
Anonymous User
SVP, Technical Operations at a tech vendor
Customer Service: The customer support team at Splunk is very good. Technical Support: The technical support team at...
Read full review of Splunk »
Chris Danshaw
project manager at ManTech International Corporation
Their support is great. I've talked to them many times.
Read full review of Splunk »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.