Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 990 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

March 2026

Splunk User Behavior Analytics vs. KerioControl

Updated: March 2026

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

March 2026

KerioControl vs. Splunk User Behavior Analytics

Updated: March 2026

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

46 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Timur Assembayev
Network Specialist at Wattum
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Kombo Nyashanu
MD at Comsque
The support is fine. The response time can improve.
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at Odyssey Gaming
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist at Global EPM BV
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Chris Bristow
Account Manager (Technical) at Redfortress Ltd
I've never used their technical support.
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Frank Raasveld
Owner at Fr@nkonnections
In every software, sometimes there are problems. One of the strong things about Kerio was the support knowledge and...
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
AlonHodir
CEO at Shalom Hartman Institute
I had only about two occasions when I needed to contact GFI customer support and they were very helpful and quick.
Read full review of GFI LanGuard »
Anonymous User
Lead Hand - Print Department at a marketing services firm
Customer support is reliable. It provides fast and excellent support.
Read full review of KerioConnect »
Robert Allino
Owner at L3GNL LLC
I haven't used GFI, but back when Kerio had it, they were very good. They were very responsive. A lot of times you...
Read full review of KerioControl »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
Anonymous User
IT Infrastucture - Cloud Admin at Primary S.A.
Here in Argentina they are terrible, as they will not answer emails and will not reurn the phone calls. Otherwise...
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »

Review 1 of 30

PraveenSande
Senior Splunk Engineer (L3) at Wipro Limited
I contacted technical support for Splunk ITSI (IT Service Intelligence). I have worked on both areas, on-premises and...
Read full review of Splunk Enterprise Security »
MarcoDi Gioia
Security Consultant at Sitael
The technical support experience is moderate. It can take a long time to resolve issues, and I often need to explain...
Read full review of Splunk Enterprise Security »
Nuno Rosa
Principal Consultant at a tech vendor
I would rate Splunk's vendor support as an eight. While some staff are not as helpful, there are many who are good...
Read full review of Splunk AppDynamics »
HarshBhardiya
SOC Engineer at a outsourcing company
The technical support team is excellent. They proactively identify and inform clients about any vulnerabilities or...
Read full review of Splunk Enterprise Security »
Andry Casares
Security Engineer at a financial services firm
I would evaluate customer service and technical support as good, rating them a nine out of ten. I'm usually not the...
Read full review of Splunk Enterprise Security »
Oluwatoyin Deinde
Head, Production Assurance and Customer Care at a financial services firm
I am not very impressed with support. The service could be better.
Read full review of Splunk AppDynamics »
Ian Gatundu
System engineer at Agile Cloud Ltd
I rate Splunk support nine out of 10. We provide frontline support to our clients, but we periodically pass them on...
Read full review of Splunk Cloud Platform »
Jyoti K
Splunk Developer ( Training & Enablement) at DXC Technology
I would rate Splunk ITSI (IT Service Intelligence) support at nine or 9.5 because it is a highly effective and handy...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Software Engineer at a insurance company
We have pretty good support. It is hard for me to rate them because I don't use their support much. We have a lot of...
Read full review of Splunk Cloud Platform »
ManojSingh
Senior security consultant at a comms service provider
Splunk's support is good. The process was smooth and they provided sufficient support, so there was no need to...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Director, Detection Engineering Cyber Defense Services at a insurance company
The solution's technical support can be hit or miss, but it is mostly positive. I can't give you all the scenarios,...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Analyst Production Application Support at a leisure / travel company
When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough...
Read full review of Splunk AppDynamics »
Siva Kuppala
Enterprise Architect at Wipro Limited
Splunk offers multiple types of support tiers including standard, premium, and enterprise support. From the...
Read full review of Splunk User Behavior Analytics »
MohammedZafar
Senior Security Engineer at a comms service provider
The tech support is really good.
Read full review of Splunk Enterprise Security »
Anonymous User
Performance Engineer at a non-profit
Their support has been lacking a little bit. We have several outstanding bugs that have not been fixed yet, and we...
Read full review of Splunk Cloud Platform »
F. Seki
Consultant at Artifield
I rate Splunk Japan's customer service as an eight. Although I generally provide support myself and do not often rely...
Read full review of Splunk Enterprise Platform »
Olivier Ntumba
Network & Systems Administrator Individual Contributor at T-Systems
Technical support is fairly good. We are satisfied with their assistance.
Read full review of Splunk Observability Cloud »
Anonymous User
Network Operations Center Engineer at a tech company
Support is at a level one department and I am responsible for managing both IT support and node engineers. I am...
Read full review of Splunk Enterprise Security »
Anonymous User
Gateway Systems Administrator
Customer Service: Good. Initially with the sales engineer, we spoke about training but what ended up happened was...
Read full review of Splunk AppDynamics »
Anonymous User
Production Engineer at PHE inc
Technical support has been awesome. I've only had to call them a couple of times. Every time I did, I got an...
Read full review of Splunk AppDynamics »
MS Alam.
System Administrator at Nournet communications
I have used the technical support a few times and they were good.
Read full review of Splunk Observability Cloud »
Anonymous User
IT Engineer at a financial services firm

Read full review of Splunk Observability Cloud »
Anonymous User
Software Engineer Manager at a tech services company
Everything was carried out in a timely manner with technical support. Our sales manager has constantly been in touch...
Read full review of Splunk AppDynamics »
VamsiKrishna4
Senior Analyst at a tech services company
The technical support team are quick, and respond immediately when we have raised issues. We have found them to be...
Read full review of Splunk AppDynamics »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I would rate the technical support as nine out of ten. They are always on top of resolving issues, providing...
Read full review of Splunk Enterprise Security »
Bryan Castleberry
IT Specialist at a government
I only reached out to our Splunk contacts, but my team reached out to Splunk's support team. I have not had any...
Read full review of Splunk Enterprise Security »
Anonymous User
Manger Sr, IT Program Mgmt. at a aerospace/defense firm
We have used the technical support, and it is very good.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Performance Engineer at a financial services firm
Their support is really good.
Read full review of Splunk AppDynamics »
Motoyuki Mochida
CEO at Aby3 secure system
I usually use the community site. I find that helpful.
Read full review of Splunk Observability Cloud »
Naveen Hariharan Vijaya
Security Consultant at IBM Thailand
The technical support is very good. The team supported us even during the Christmas holidays. The support engineer...
Read full review of Splunk Enterprise Platform »

Review 1 of 30

Technical Support

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