Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 1001 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

March 2026

Splunk User Behavior Analytics vs. KerioControl

Updated: March 2026

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

March 2026

KerioControl vs. Splunk User Behavior Analytics

Updated: March 2026

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

4 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

160 reviews

Splunk AppDynamics

36 reviews

Splunk Observability Cloud

47 reviews

Top Industries

Computer Software Company

14%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at Samco Software Inc.
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at Satcom Infotech
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at B E S T Fluidsysteme GmbH
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Shamim Alsharif
Performance Test Engineer at TANIM CONSULTING, LLC
We use real-time application monitoring for financial applications, basically API testing. Our software runs on Red...
Read full review of Splunk AppDynamics »
Taiwo Ige
IT Operations Engineer at ABC Supply Co. Inc.
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
DhirendraSingh2
Senior Consultant at a consultancy
I work in the telecommunication domain where we manage routers, WLAN services, and various other services from which...
Read full review of Splunk ITSI (IT Service Intelligence) »

Review 1 of 5

Customer Service

Dedi-Husni
Cybersecurity Lead at PT. Alpha Citra Siber Indonesia
The technical support from KerioControl is very helpful. I would rate technical support a nine out of ten.
Read full review of KerioControl »
Timur Assembayev
Network Specialist at Wattum
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Constantnos Achilleos
Product manger at Asbis Mediteranean
I have never needed to contact customer support as the product is easy to use, allowing problems to be solved quickly...
Read full review of KerioControl »
Ted Mbugua
Security Manager at a tech services company
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Alex Kimondo
ICT Manager at MEDS
Technical support is an area where I've always had problems because, especially in East Africa, there's a bit of a...
Read full review of GFI LanGuard »
Chuck Schurman
System Administrator at a construction company
I haven't used technical support.
Read full review of GFI FaxMaker »
Anonymous User
IT Director at a comms service provider
The technical support is good.
Read full review of KerioControl »
Anonymous User
Director at a tech services company
We have contacted technical support a handful of times and received some assistance.
Read full review of KerioConnect »
JozefKacala
Sales engineer for EMEA region at OneClick
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Daniel Mahar
Associate Director at a university
GFI's technical support for this solution could be better. It's hard to find information about Exinda, directly. It...
Read full review of Exinda »
AliAmini
IT Consultant at ArioRasaneh
I have not contacted technical support. When I have an issue I search the internet and solve the problem. When I...
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Hugo Van Putten
Owner at Multi Level Software
The problems I've had with Kerio, when I wanted to change something, have always been solved by consulting the...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Cristian Concha
Chief of Technical Department at a tech services company
In general, I have not used it, except in version 9.2.5. The response was very good.
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
TUNC BOZOGLU
Owner at LOTUSCONCEPT
Technical support is good. They respond right away.
Read full review of KerioControl »
Anonymous User
CEO at a computer software company
GFI's technical support is improving but at the very beginning, it was very bad. There was no way to contact them....
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Jaroslav Jašek
IT manager at ABITec s.r.o.
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »

Review 1 of 30

Wathek Belhaj Amor
Consultant at Perform IT
AppDynamics's technical support is great.
Read full review of Splunk AppDynamics »
Jeremiah Anderson
Sr. Cybersecurity Engineer Splunk Architect at Coalfire Federal
Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we...
Read full review of Splunk Enterprise Security »
Himanshu Vasoya
Observability Engineer at Data Elicit Solutions Pvt. Ltd.
ServiceNow ticketing tools are used for monitoring and alerting purposes. Microsoft Teams alerting has also been...
Read full review of Splunk Cloud Platform »
Rajesh Anampally
PricinArchitect at valuelabs LLP
I am satisfied with support. We have a dedicated team that works whenever required. If we have any issues in any of...
Read full review of Splunk AppDynamics »
Raymundo Perez
Splunk Admin at Sempra Infrastructure
Customer service and technical support are good. They can sometimes be expensive, but the cost is appropriate given...
Read full review of Splunk Enterprise Security »
ABHISHEK DUBEY
Technical Lead at a financial services firm
For technical support from Splunk, I can say it is a two only.
Read full review of Splunk Enterprise Platform »
Vikram Cherala
Senior advisor at TekWissen India
I rate Splunk technical support seven out of 10. We rarely rely on Splunk support except for critical upgrades and...
Read full review of Splunk Enterprise Security »
Yegor Skrynnyk
IT Specialistâ€‹ at IT Specialist LLC
I have not contacted support. We have only used our local distributors, and they have been good.
Read full review of Splunk AppDynamics »
Tony Fabrikant
CTO at IHS Markit
Our internal tools team did work with the Splunk support team extensively. I was not directly involved, but from my...
Read full review of Splunk Enterprise Security »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at Information Innovators Inc. (Triple-i)
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk Enterprise Security »
Anonymous User
IT Director at a manufacturing company
We have not used support for SOAR yet.
Read full review of Splunk SOAR »
Anonymous User
Security Architect at a computer software company
Technical support is good. We purchase premium support services.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Performance Engineer at a financial services firm
The support could improve.
Read full review of Splunk AppDynamics »
Anonymous User
Head of Digital, Log Monitoring at a manufacturing company
It depends on the situation. The problem at our end that is causing an issue with Splunk support is that we have a...
Read full review of Splunk Enterprise Security »
Nadine S.
Security Engineer
The support team is usually very receptive and answers quickly.
Read full review of Splunk Enterprise Security »
Anonymous User
Foundation Technology Specialist at a insurance company
Customer Service: I haven't had the need to log any critical issues. Most of my support tickets have been revolved...
Read full review of Splunk Enterprise Security »
MarcosPereira
Splunk Consultant at Yssy
The technical support from Splunk SOAR is good. However, you can always resolve the problem with the community....
Read full review of Splunk SOAR »
Anonymous User
Manager - Anti-Fraud Strategy & System Solution Officer at a financial services firm
I rarely communicate with the Splunk headquarters, usually interacting with the local implementer.
Read full review of Splunk Enterprise Platform »
Damon Tunnell
Automation Developer at TNS
I have worked with Splunk support, and I would rate them an eight out of ten. It depends on where you are and what...
Read full review of Splunk Cloud Platform »
Anonymous User
Sr Enterprise Monitoring Analyst at a transportation company
I have contacted technical support. Quality and speed in my case have been quite good; I've had no concerns with...
Read full review of Splunk Observability Cloud »
Anonymous User
IT Engineer at a financial services firm

Read full review of Splunk Observability Cloud »
Anonymous User
IT Manager at Metal Supermarkets
They have been pretty good with technical support. In fact, one of the technical support persons helped me in terms...
Read full review of Splunk AppDynamics »
Vijay kumar
Associate QA Manager at Xcel Serv Solution
AppDynamics technical support is good.
Read full review of Splunk AppDynamics »
Madhu Shri
Manager Recruitment at tata elxsi
I haven't got any support yet, so I can't comment on this as of now.
Read full review of Splunk Enterprise Platform »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
Splunk's customer service and technical support teams are being helpful. Sometimes if they are not able to decide...
Read full review of Splunk SOAR »
Anonymous User
Associate Director, Application Performance Management Solution Design & Engineering at a financial services firm
Technical support is average and they could be improved.
Read full review of Splunk AppDynamics »
Anonymous User
Senior Assocaite at a tech vendor
The customer service is excellent. They are responsive whenever I try to reach them.
Read full review of Splunk SOAR »
Anonymous User
IT Operations Manager at a insurance company
We haven’t used technical support because we are still in the PoV. Our sales guy is beside us. He's been awesome with...
Read full review of Splunk AppDynamics »
Anonymous User
Systems Engineer at a tech services company
The customer support is good. We have not had many big problems, the application just works. The solution has never...
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.