Compare GFI vs Splunk

GFI

Based on 95 reviews.

Splunk

Based on 940 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

December 2025

Splunk User Behavior Analytics vs. KerioControl

Updated: December 2025

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

December 2025

KerioControl vs. Splunk User Behavior Analytics

Updated: December 2025

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

5 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

163 reviews

Splunk AppDynamics

34 reviews

Splunk Observability Cloud

42 reviews

Top Industries

Computer Software Company

16%

Comms Service Provider

Manufacturing Company

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at a computer retailer
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
Small medium-sized businesses are our primary focus, particularly in warehouse distribution and retail sectors. We...
Read full review of KerioConnect »
Thanu Kishore
Technical Executive at a security firm
My experience with GFI LanGuard involves patch management where, whenever we visit customers, they request patches...
Read full review of GFI LanGuard »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Axel Wittich
Manager of IT and Operations at a engineering company
We use it for receiving from our fax gateway and dropping faxes into our email service. We are a sales company with...
Read full review of GFI FaxMaker »

Review 1 of 5

Taiwo Ige
IT Operations Engineer at a wholesaler/distributor
My primary use cases for Splunk Observability Cloud include alerting the business and the integrations app team,...
Read full review of Splunk Observability Cloud »
Anonymous User
Senior Manager at a financial services firm
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
DevendraKumar1
Technology lead at a consultancy
I am using Splunk AppDynamics for application support and production support. I have worked for an alert system,...
Read full review of Splunk AppDynamics »
Shiboo Suren
Manager cybersecurity at a manufacturing company
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »
Siva Kuppala
Enterprise Architect at a tech vendor
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »

Review 1 of 5

Customer Service

Timur Assembayev
Network Specialist at a tech services company
I have not had the need to use the support from KerioControl because I have found all the answers to my questions...
Read full review of KerioControl »
Anonymous User
Head of Technical - Systems and Security at a tech consulting company
The support has been responsive in my experience.
Read full review of GFI LanGuard »
Chris Bristow
Account Manager (Technical) at a transportation company
I've never used their technical support.
Read full review of KerioControl »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Ralf Werner
IT Professional / Team Leader
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
Our experience with their tech support started off well. Then, a couple of their employees went wayward, but they got...
Read full review of Exinda »
Bryant Dawson
Network Engineer at a marketing services firm
Customer Service: I never called them. Technical Support: I never called them.
Read full review of Exinda »
MarcoVivaldelli
IT Director CEO at a consultancy
Their technical support is very good. We haven't had any problems with them.
Read full review of KerioControl »
Liam Bartlett
IT & Installations Manager at a hospitality company
I haven't contacted their technical support. If there are any issues then I get a network engineer guy first and see...
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at a maritime company
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Anonymous User
Owner at a consultancy
The GFI technical support is average. The speed of response sometimes is not very fast. Sometimes they take a while...
Read full review of KerioControl »
Anonymous User
President at a tech services company
When GFI first took over, there were issues. There were issues contacting them. Even recently, there have been some...
Read full review of KerioControl »
Denis L
Sales Solutions Engineer at a tech services company
I am a distributor so I often will act as the support.
Read full review of Exinda »
LB5
Information Technology Specialista at a consultancy
Support is free and is part of the license. We get support through the partners. They are quick and responsive.
Read full review of KerioControl »
Kombo Nyashanu
MD at a tech services company
The support is fine. The response time can improve.
Read full review of KerioControl »
Mohammad_Zarbalizadeh
Telecommunications Engineer at a comms service provider
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
Axel Wittich
Manager of IT and Operations at a engineering company
We used the technical support once last week, and it was good. We got what we wanted.
Read full review of GFI FaxMaker »
Ray Kingdon
Technical Director at a tech services company
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Alex Kimondo
ICT Manager at a tech services company
At the moment, there is no proper local support for Kerio Control here in Kenya. It is hard to get service or...
Read full review of KerioControl »
Arie De Kruijf
EMP Specialist
GFI's technical support is way too slow in terms of response times. Their knowledge is okay. They should know their...
Read full review of KerioControl »
Anonymous User
Head of Networks at a recruiting/HR firm
I would rate GFI's technical support a six out of 10. It's difficult to log a support ticket with them. You have to...
Read full review of Exinda »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Owenmpk
IT Support Professional at a tech consulting company
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Marcelino Mongcal
Senior Systems Tech/Admin at a computer software company
With this product, their customer service rating is similar to other providers.
Read full review of KerioControl »
JozefKacala
Sales engineer for EMEA region at a marketing services firm
I have not used the support from GFI LanGuard.
Read full review of GFI LanGuard »
Jaroslav Jašek
IT manager at a educational organization
My experience with the solutions technical support is fine but they could be faster in responding.
Read full review of KerioControl »
MarkKupferberg
Vice President at a manufacturing company
I don't deal with technical support directly. However, I would say my IT person puts it somewhere in the middle. My...
Read full review of KerioConnect »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »

Review 1 of 30

Jeremiah Anderson
Sr. Cybersecurity Engineer Splunk Architect at a computer software company
Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we...
Read full review of Splunk Enterprise Security »
Aleem Cummins
Cheif Outcome Activator at a non-profit
I would evaluate customer service and technical support as fantastic; nobody is better.
Read full review of Splunk Observability Cloud »
Siddharth Matalia
Senior Technical Specialist at a manufacturing company
Technical support has been good. I work on technical parts of the product and bring in use cases, et cetera. If there...
Read full review of Splunk SOAR »
TonyCormier
Information System Security Officer at a manufacturing company
I haven't interacted with them directly, but the team has said their support is really good.
Read full review of Splunk SOAR »
Adam Santilli
Cyber Security Associate at a tech vendor
I would rate customer service and technical support from Splunk at nine out of ten. I have had nothing but good...
Read full review of Splunk Enterprise Security »
MariyadasuKunti
Sr Solution Architect at a tech vendor
From a scale of one to ten, I rate the technical support an eight, based on my experiences raising tickets for Splunk...
Read full review of Splunk Observability Cloud »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
I would rate its customer service and support eight out of ten.
Read full review of Splunk Observability Cloud »
Sudheer Kumar
Lead Security Engineer at a tech vendor
I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.
Read full review of Splunk Enterprise Platform »
Ritesh Vishwakarma
Engineer at a tech services company
I rate Splunk support six out of 10. They're knowledgeable, but their response times are sometimes slow.
Read full review of Splunk Cloud Platform »
Munish Jain
Head Security Operations at a analyst firm
Sometimes, we face technical difficulties because of the limitations of the connectors. Integrating Splunk with...
Read full review of Splunk Observability Cloud »
Nagendra Nekkala.
Senior Manager ICT & at a logistics company
Technical support has been good.
Read full review of Splunk SOAR »
Anonymous User
CEO
The support is sufficient and responsive. We already know the product so we do not need to consult with them often....
Read full review of Splunk Observability Cloud »
Anonymous User
Regional Director (CEER) at a tech services company
We provide support for this solution. We are the biggest AppDynamics partner in Europe, we have approximately 60...
Read full review of Splunk AppDynamics »
Anonymous User
Systems Analyst at a energy/utilities company
I did open up one incident and it was resolved. I didn't really like the answer that came back, but it worked.
Read full review of Splunk AppDynamics »
Anonymous User
Systems Administrator at a energy/utilities company
Splunk – Splunk has a very knowledgeable support staff and the Splunk support website is outstanding. The message...
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Rishi Raval
Officer at a financial services firm
I work with a lot of Splunk’s support people. I like them. They're all good.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Works at a marketing services firm
I contacted their technical support recently. The support provided is decent, though they often reference their...
Read full review of Splunk Enterprise Security »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Abdulrahman Kazamel
Presales Engineer at a tech services company
As we are not an AppDynamics end-user, our experience with technical support is different. At the same time, from a...
Read full review of Splunk AppDynamics »
MS Alam.
System Administrator at a tech services company
The technical support provides good resolution.
Read full review of Splunk Enterprise Security »
Anonymous User
Application Architect at a financial services firm
We had a gentleman from technical support who came on site for about a week to do training with us. In that one week,...
Read full review of Splunk AppDynamics »
Anonymous User
Associate Support Engineer at a healthcare company
Technical support is really good. The response is very fast. They are helpful. I get answers to my questions. I'm...
Read full review of Splunk AppDynamics »
Madhu Shri
Manager Recruitment at a tech consulting company
I haven't got any support yet, so I can't comment on this as of now.
Read full review of Splunk Enterprise Platform »
Anonymous User
Senior Technical Specialist at a financial services firm
I'm pretty impressed with Splunk's customer support. They're pretty responsive and I appreciate that.
Read full review of Splunk SOAR »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
MatthewNG
Manager, Enterprise Service at a financial services firm
I have not contacted technical support.
Read full review of Splunk AppDynamics »
DR. Kundankumar
Manager of Security Operations Center at a tech vendor
I have contacted Splunk technical support three times in the past fifteen days due to various issues encountered...
Read full review of Splunk Enterprise Security »
SenNetwork4433
Senior Network & Security Architect at a insurance company
The tech support response time could be a bit better. Sometimes I need to wait more than 24 hours for a response to...
Read full review of Splunk Enterprise Security »
Pramodh Yarlagadda
Cloud Architect
I contacted technical support a few times for verification and validation issues. The issues were not too technical...
Read full review of Splunk On-Call »

Review 1 of 30

Technical Support

No Data Available

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