Compare GFI vs Splunk

GFI

Based on 92 reviews.

Splunk

Based on 849 reviews.

Latest Research

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

July 2025

Splunk User Behavior Analytics vs. KerioControl

Updated: July 2025

Buyer's Guide

KerioControl vs. Splunk User Behavior Analytics

July 2025

KerioControl vs. Splunk User Behavior Analytics

Updated: July 2025

Sample Customers

KerioControl

Triton Technical, McDonald's

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

KerioControl

5 reviews

GFI LanGuard

1 reviews

KerioConnect

5 reviews

Splunk Enterprise Security

153 reviews

Splunk AppDynamics

39 reviews

Splunk Cloud Platform

48 reviews

Top Industries

Computer Software Company

19%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Financial Services Firm

14%

Computer Software Company

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Constantnos Achilleos
Product manger at Asbis Mediteranean
The solution is used for site-to-site VPN connections and it is valued for its cost efficiency and easy connectivity....
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
We use the solution for emails, calendars, and other collaboration tools. It is a self-serve application.
Read full review of KerioConnect »
Marek Jaworski
Senior Engineer, Team Lead, Network Operations at a comms service provider
As a company dealing in satellite technology, we use it for small to big satellite links, and for some remote islands...
Read full review of Exinda »
Alex Kimondo
ICT Manager at MEDS
My company uses GFI to safeguard our endpoint devices and prevent users from putting unwanted devices on the network....
Read full review of GFI LanGuard »
Michael Livingston
IT Director at Thomas George Associates Ltd
We use it for sending outgoing faxes.
Read full review of GFI FaxMaker »

Review 1 of 5

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
Siva Kuppala
Enterprise Architect at Wipro Limited
The main use cases for Splunk User Behavior Analytics include threat detection. I detect insider threats, compromised...
Read full review of Splunk User Behavior Analytics »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Ted Mbugua
Security Manager at CRAG
The support from GFI LanGuard has been good.
Read full review of GFI LanGuard »
Mark Spiteri
IT Manager at JB Metropolitan Distributors
I've never contacted technical support because I just call the people that I contract to fix things and if they're...
Read full review of KerioControl »
Ashish-Gautam
Senior Technical Engineer at Hitachi Systems, Ltd.
GFI's technical support is good.
Read full review of GFI LanGuard »
David Schneiderlin
Co-Owner at Infowa
I have contacted the support team by email. The team's answers are good. They answer quickly.
Read full review of KerioControl »
Ted Mbugua
Security Manager at CRAG
Technical support is always easy. Anytime we have an issue or we need clarification, there is a number to call or...
Read full review of GFI LanGuard »
Anonymous User
Senior Technical Support -Security at a manufacturing company
Customer Service: Top notchTechnical Support: Top notch
Read full review of Exinda »
Anonymous User
Senior Systems Tech/Admin at a computer software company
The technical support is good as a reseller. We have direct connection with the technical support, we can send them...
Read full review of KerioControl »
Dominic Halajian
General Manager at a tech services company
We've never had to use their technical support.
Read full review of KerioControl »
Anonymous User
Senior Sales Technician at a tech services company
I have never used their technical support.
Read full review of KerioControl »
BrianCook
Information Security Officer - VP at Unified Technology Solutions
I would like to see a little improvement in their technical support when you have a problem. I may be a little jaded...
Read full review of KerioControl »
Anonymous User
System Administrator Team Lead | Developer at a tech services company
It's been a while since we contacted support, but back when we did it was pretty hard to get a hold of someone. We...
Read full review of KerioControl »
Owenmpk
IT Support Professional at Valley IT Support, Inc
The technical support was very good originally but fell short when GFI took over. It is now getting better.
Read full review of KerioControl »
Cristian Concha
Chief of Technical Department at Ingenieria e Informática Asociada Ltda.
The technical support is good.
Read full review of KerioControl »
Matt Gerken
VP Engineering & Admin at E Cubed Systems Sl
I have not used the technical support. My experience initially with Kerio was dealing directly with Kerio and then at...
Read full review of KerioControl »
Ray Kingdon
Technical Director at EVAK Technologies Limited
I have never had to use Kerio's customer support services.
Read full review of KerioControl »
Anonymous User
IT at a insurance company
We have contacted technical support only once, and I rate them a seven out of ten. However, they were unable to solve...
Read full review of GFI LanGuard »
Ralf Werner
IT Professional / Team Leader at Aos Stahl GmbH und Co Kg
I haven't had to use GFI's technical support for FaxMaker.
Read full review of GFI FaxMaker »
Freddie Lewis
Solutions Architect at Clockwork Solutions
I used support once or twice when I hit the first license ceiling. I did log a support ticket in. They were fine....
Read full review of KerioControl »
Anonymous User
Lead Hand - Print Department at a marketing services firm
The technical support is amazing. You receive a fast response after you create a ticket and the agent are very...
Read full review of KerioConnect »
RobertWright
Computer Technician at a tech services company
The technical support used to be great. However, it's gone way downhill. I used to speak directly to the person...
Read full review of KerioControl »
Michael Livingston
IT Director at Thomas George Associates Ltd
I don't recall ever having to use their technical support.
Read full review of GFI FaxMaker »
Eugene Hacker
Director of Network Services at a university
I talked to them before about the issue of data not being available. They talked me through going in and just...
Read full review of Exinda »
Herbert Haug
Systems Administrator at a tech company
We have a partner who does other work for us. They are also a Microsoft partner. If we need any support, we receive...
Read full review of GFI FaxMaker »
Mohammad_Zarbalizadeh
Telecommunications Engineer at FARNAIT
I do not use the technical support from Kerio Control. When I have an issue I find the solution by searching the...
Read full review of KerioControl »
LB5
Information Technology Specialista at REMING CONSULT a.s.
Resellers provide the first level of support. After that, support is handled by distributors. The next level of...
Read full review of KerioConnect »
Anonymous User
IT and Operations Manager at a financial services firm
Technical support is not the best. As an example, this past weekend I had an issue. It took me four days to get a...
Read full review of KerioControl »
AliKia
Research And Development Manager at MFP
I don't use technical support because KerioControl is very easy to use.
Read full review of KerioControl »
Masoud Saedvand
Cisco Network Engineer at golrang
We do not have experience with customer service and support as we can't access them in Iran, so we search for our...
Read full review of KerioControl »
Anonymous User
Systems Engineer & Product Manager at a tech services company
Customer Service: Positive, compared to industry competition. Technical Support: Very good and improving.
Read full review of Exinda »
Anonymous User
Senior Network Administrator at a tech vendor
We use the technical support. The support is good for GFI and its products.
Read full review of GFI FaxMaker »

Review 1 of 30

Amit Moralwar
Senior Information Security Engineer at a tech company
The technical support is good.
Read full review of Splunk SOAR »
Sylvain Germe
Application and Network Performance Engineer at a tech services company
The support for AppDynamics used to be very good, and now it could be better. The support team could be more...
Read full review of Splunk AppDynamics »
Ryan Plas
SOAR Engineer at Accenture Federal Services
The customer service and technical support have been great. We had some professional support come out when we set it...
Read full review of Splunk SOAR »
Sudheer Kumar
Lead Security Engineer at AeoLogic Technologies
I have interacted with the solution's technical support. I rate the technical support a seven and a half out of ten.
Read full review of Splunk Enterprise Platform »
Marcelo-Carvalho
Consultant at Free Consultant
Technical support is good.
Read full review of Splunk AppDynamics »
Muhammad Zeeshan Siddiqui
Head of Technology and Services at arwentech
Whenever my company interacted with the solution's technical support or engineers, we had a better experience...
Read full review of Splunk AppDynamics »
Peder Illum
Consultant at Medcom
We really haven't had any technical issues where we involved Splunk's support.
Read full review of Splunk Observability Cloud »
ShilpeeSinha
Senior Security Engineer at Citrix
I wasn't part of the engineering side, so I never got a chance to contact the support team directly.
Read full review of Splunk Enterprise Security »
MD MASRURUL HODA
Security Manager at a financial services firm
The technical support for the Splunk SIEM solution was average. Splunk is still working on improving its customer...
Read full review of Splunk SOAR »
Yosef Tavin
DevOps Engineer at BigPanda
Their support is pretty good, but not amazing. Although we have our own in-house Splunk expert who worked for Splunk...
Read full review of Splunk Enterprise Security »
Bagi Vijender Reddy
Splunk Admin at a consultancy
The solution's support uses a ticketing system to address dashboards, alerts, reports, etc. If server issues or...
Read full review of Splunk Enterprise Platform »
Surya Ambavarapu
MSP ENGINEER at bitsIO Inc.
The technical support team is always supportive but their response time and knowledge can be improved.
Read full review of Splunk Enterprise Security »
Anonymous User
Security Engineer at Information Innovators Inc. (Triple-i)
It has been a weak point, but has improved over the years. It can be tough to get a hold of somebody depending on the...
Read full review of Splunk Enterprise Security »
Anonymous User
Service Management Lead at a consultancy
I have never used the product's customer support. My peer has contacted the product's technical support team, and it...
Read full review of Splunk Enterprise Security »
Anton Kudin
CISO at a financial services firm
I am really satisfied with their technical support. The technicians are very professional.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Splunk Engineer at a logistics company
I have never used their support. We solve our problems by ourselves.
Read full review of Splunk ITSI (IT Service Intelligence) »
Alexandre D
Defense protection study manager at Ministère de la Défense
We have not been in direct contact with Splunk except for a workshop where I met a few of them. My impression was...
Read full review of Splunk Enterprise Security »
Anonymous User
Senior Solutions Architect at a tech services company
We've received technical support in two areas. On the pre-sales side, it's always been extremely professional, really...
Read full review of Splunk AppDynamics »
Anonymous User
Director of Information Systems at a tech services company
We have used technical support sometimes, when we had some questions and issues or whatever. They're pretty...
Read full review of Splunk AppDynamics »
Anonymous User
Sr Cybersecurity Engineer at a energy/utilities company
I would rate their support a six out of ten because there are times when someone picks up a support case, but they do...
Read full review of Splunk Enterprise Security »
Anonymous User
SIEM engineer at a computer software company
Support depends on the issue. Sometimes they help but most of the time, I have to solve the issue on my own. I would...
Read full review of Splunk Enterprise Security »
Akshay Mundik
IT Specialist at a computer software company
The customer service and support are quite useful. Whenever we faced an issue on our Splunk ITSI server, or if alerts...
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Splunk engineer at a computer software company
Support is an area I have not really reached out to on behalf of our customers. I usually just go to Splunk Answers...
Read full review of Splunk Observability Cloud »
Anonymous User
Business Analyst at a retailer
I can say that support is good.
Read full review of Splunk Enterprise Security »
Anonymous User
Senior IT Security Operations at a pharma/biotech company
The quality of support depends on the support and license. On the average, I would give them a rating of 6/10.
Read full review of Splunk Enterprise Security »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
DBA at a tech services company
The other team took care of the support. I am only a DBA but as far as I know, I haven't heard of any issues as such.
Read full review of Splunk AppDynamics »
Anonymous User
Lead Analyst at a financial services firm
With their support, if you raise a ticket, the response is very good. But the concern is the consulting days. I think...
Read full review of Splunk AppDynamics »
Anonymous User
CISO at a financial services firm
I am happy to report that I've never needed to contact technical support. The README tutorials and the existing...
Read full review of Splunk Enterprise Security »
SamarPo
Consultant at Sepas Holding | هلدینگ سپاس
I didn't have a good experience with AppDynamics' technical support. Its knowledge base is locked up and unavailable.
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

No Data Available

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