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Freshworks vs Zendesk

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Freshworks
Based on 25 reviews.
Zendesk
Based on 61 reviews.
Latest Research
Zendesk Guide vs. Freshdesk
Updated: January 2022
Zendesk Guide vs. Freshservice
Updated: January 2022
Freshdesk vs. Zendesk Guide
Updated: January 2022
Sample Customers
Freshdesk
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, The Atlantic, goodreads, Clear Channel Radio, Penn University of Pennsylvania, unicef, Kuoni, Movember
Freshservice
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
AnsweriQ
Freshly, SeatGeek, Avalara, Expedia
Freshsales
Caratlane, Pykih, Buying Show, INTUO, WallyPark, Exploring Vacations, Raved, Forest, Ascendore, MagePlaza, Vacasa,
Freshcaller
Untappd, Travix,The Dutch label Shop,Blyss, Loupen
FreshChat
Feefo, Pearson, HONDA, CISCO, BOSS, AZIMO, goodreads, hp, TeamViewer, fabHOTELS
Zendesk Guide
Shopify, Adroll, Redfin, Moo, Foursquare, Modcloth, We Pay, Republic Wireless, Wharton Univeristy of Pennnsylvania
Zendesk Support
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Sell
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Talk
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Zendesk Chat
Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber
Popular Solutions
Top Industries
Computer Software Company
32%
Comms Service Provider
19%
Government
5%
Energy/Utilities Company
4%
Computer Software Company
29%
Comms Service Provider
22%
Government
7%
Insurance Company
4%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Review 1 of 3
Review 1 of 3
Customer Service
Review 1 of 20
Review 1 of 30
Technical Support
No Data Available
No Data Available
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