Compare Freshworks vs SkyKick

Freshworks

Based on 97 reviews.

SkyKick

Based on 1 review.

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

SkyKick Cloud Manager

Arterian

Popular Solutions

Freshdesk

15 reviews

Freshservice

11 reviews

Freshsales

3 reviews

SkyKick Cloud Manager

0 reviews

Top Industries

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Construction Company

18%

Computer Software Company

12%

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »

Review 1 of 3

Anonymous User
Owner

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Review 1 of 1

Customer Service

Gabace Mishra
Software Engineer at Deloitte
The customer support provided by Freshdesk Omni is very proactive and supportive.
Read full review of Freshdesk Omni »
Vinoxas Mishara
Project Manager at Yohanna
The customer support is relatively very proactive and supportive 24/7, and I am very happy with them because they...
Read full review of Freshdesk »
Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
Yousef Almomani
Systems Engineer at a consultancy
The customer support for Freshservice is super great, and I would rate the customer support a 10 out of 10.
Read full review of Freshservice »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Zeeshan Ali
General Dentist at a healthcare company
Customer support for FreshChat is quite good and very responsive to problems or issues that arise while setting up or...
Read full review of FreshChat »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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Bharanidharan K
NOC SOC ANALYST at SAVIC Inc.
The support team is really good. While taking a data report for one month, the real-time data and metrics it shows...
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Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
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Anonymous User
Sr cloud engineer at a tech vendor
The customer support for Freshdesk Omni is good.
Read full review of Freshdesk Omni »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
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Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Jesus Villanueva
Private at Private Entrepreneur
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Anonymous User
Information manager
Freshservice's technical support has issues with delays and translations.
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
Read full review of Freshservice »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at Be You Plus
Customer Service: 8/10 Technical Support: 8/10
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Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
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Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »

Review 1 of 30

Anonymous User
Owner
I've contacted technical support in the past. They are good. I found them to be helpful and responsive.
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Review 1 of 1

Technical Support

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