Compare Freshworks vs SkyKick

Freshworks

Based on 118 reviews.

SkyKick

Based on 1 review.

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

SkyKick Cloud Manager

Arterian

Popular Solutions

Freshdesk

14 reviews

Freshservice

8 reviews

Freshdesk Omni

14 reviews

SkyKick Cloud Manager

0 reviews

Top Industries

Construction Company

14%

Comms Service Provider

11%

Manufacturing Company

Outsourcing Company

Construction Company

18%

Comms Service Provider

11%

Outsourcing Company

10%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
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Sumesh Gansar
Product Marketing Manager at Samsung
I primarily use Freshsales as a sales CRM software. It is very easy to use, and it provides me with all the...
Read full review of Freshsales »
Apeksha Ghatge
Sr. Customer Success Manager - Project Delivery at Kazam
I use Freshdesk Omni for our inter-department communication and also for connecting with our clients, where the...
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JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
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Review 1 of 4

Anonymous User
Owner

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Review 1 of 1

Customer Service

HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
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Mark Freemantle
Head of PMO at University of Utah Hospital
I didn't have a direct connection to Freshservice's support itself. I used to go to our local support. Our IT help...
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Cristina Neri
Sales Manager Managed Services and Digital Solutions at Alosys Communications
I don't have any issues owing to which I need to contact the solution's technical support.
Read full review of Freshsales »
Bijoykrishna Das
sap technical lead at a manufacturing company
The technical support team is very good.
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TusharGoel
Cloud Engineer at TO THE NEW Digital
When an issue occurred regarding ticket merging in Freshservice, support was obtained through email. The customer...
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Iurii Efimov
Head Of Product & Engineering (Cpto) at a real estate/law firm
The customer support I received was great.
Read full review of Freshdesk »
Trilochana Gouda
IT manager at a comms service provider
We had a good experience with customer service, receiving a positive response from technical support.
Read full review of Freshservice »
Ashutosh Jha
Project Engineer at IT Solution
I have not used customer support often, but the customer support is good. I have tried it one or two times.
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Sumesh Gansar
Product Marketing Manager at Samsung
The customer support is quite good. They are very knowledgeable, very dedicated, and very prompt, which is something...
Read full review of Freshsales »
Gauri Thakur
Director, Portfolio Projects at Microland Limited
I don't communicate frequently with the technical support of Freshdesk. My customers, the OEM, do. My team has the...
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Dedy Mulyadi
General Manager - Head of IT and Security at Centratama Group
Support is quite good.
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
The support is great.
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
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reviewer783452
Senior Information Technology System Administrator at a insurance company
The technical support staff are responsive and reactive. We contacted support when we were having issues with...
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Oluwatosin Nelson
Product Manager at RelianceHealth
Support is very knowledgeable, so they know their products very well. They can almost always resolve your problem...
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Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
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Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
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Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
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Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Stewart Ategeka
Project Manager at EzyAgric
The customer support for Freshdesk Omni is awesome.
Read full review of Freshdesk Omni »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
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Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
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Divya BC
CX Team at Padah Solutions
If we have any doubts, we have many articles available online. We contact the support team only in a worst-case...
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Anonymous User
Consultant at a tech services company
Dealing with support was challenging. Their support is based in India, so it's all in English, and I'm not fluent, so...
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Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
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Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at Kyndryl
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
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MilafZaid
Customer Service Manager at HOI
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
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Anonymous User
Mobile Developer at a tech services company
8/10 - since they are always active and take actions if possible.
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Anonymous User
Application Manager at a retailer
There is no direct contact number to reach a designated person. We need to call their tech support and deal with a...
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Review 1 of 30

Anonymous User
Owner
I've contacted technical support in the past. They are good. I found them to be helpful and responsive.
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Review 1 of 1

Technical Support

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