Compare Freshworks vs Motadata

Freshworks

Based on 88 reviews.

Motadata

Based on 1 review.

Sample Customers

Freshservice

Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport

Motadata ServiceOps

Satcom Infotech

Popular Solutions

12 reviews

13 reviews

2 reviews

0 reviews

Top Industries

Manufacturing Company

University

Educational Organization

Computer Software Company

Manufacturing Company

15%

Computer Software Company

Retailer

Wholesaler/Distributor

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Gauri Thakur
Director, Portfolio Projects at a computer software company
My team has had SCSM experience because we moved the entire workflow of SCSM into ServiceNow, but it was part of...
Read full review of Freshdesk »
Raja Farrar
IT Service Delivery Manager at a tech services company
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »
Poornima Kumari
Interviewee at a healthcare company
I was trained in the use of Freshteam over the course of one month as part of an internship at the company I've been...
Read full review of Freshteam »

Review 1 of 3

Anonymous User
Technical Officer at a tech services company
The solution was primarily used for request management for managing tickets. We can use the platform to make requests...
Read full review of Motadata ServiceOps »

Review 1 of 1

Customer Service

Sonu Thomas
Operations Manager at a tech services company
The support must be faster.
Read full review of Freshsales »
ElvisHenriquez
Senior Services Manager at a retailer
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Dedy Mulyadi
General Manager - Head of IT and Security at a comms service provider
Support is quite good.
Read full review of Freshservice »
Amit Lavi
VP Customer Success at a tech vendor
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Alexey Timchenko
Senior Vice President Information Technology at a comms service provider
I have used the vendor's tech support, and they are very responsive, with room for improvement. Occasionally, dealing...
Read full review of Freshdesk »
Anita Orioma
Customer Success Manager
The Freshdesk support team has been good. If you reach out for needed support, they are responsive. However, we have...
Read full review of Freshdesk »
Anonymous User
Director of IT at a wholesaler/distributor
They were decent. I was CC'd on a couple of emails when we were setting it up initially. There was some stuff about...
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Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Sabrina Adhar
Call Centre Manager at a retailer
They offer customer support, and I would rate them a nine on a scale of one to ten, as their service meets our...
Read full review of Freshdesk »
Jesus Villanueva
Private at a consultancy
I have contacted technical support. It wasn't very easy. Even as a retailer partner, sometimes it was difficult to...
Read full review of Freshservice »
Line WillumsenSolem
Development Manager at a computer software company
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
MilafZaid
Customer Service Manager
I've been in touch with technical support in the past. I'm not exactly satisfied with their level of support. It's...
Read full review of Freshdesk »
reviewer9072573
IT Technician at a retailer
The customer service is satisfactory, though there might be delays in response for non-critical issues.
Read full review of Freshservice »
Swamy Nanjundaiah
VP - Technology and Solutions at a tech services company
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Infrastructure Management at a financial services firm
I have not used the support from Freshservice.
Read full review of Freshservice »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Rajkumar Reghu Varma
Infrastructure Architect -Application Dynamics at a tech services company
Once you log into an instance, there is always chat support available. You can also email them. they are very easy to...
Read full review of Freshservice »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Srini Konakanchi
Vice President at a computer software company
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Harshit Pahuja
Operations Manager at a healthcare company
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Network Analyst at a real estate/law firm
Their technical support is good. Usually, their response time is pretty fast, and they do follow up to make sure that...
Read full review of Freshservice »
Anonymous User
Security Engineer (SOC) at a tech services company
Freshservice's customer support is responsive and helpful. When we have questions about configuring AWS-related...
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Anonymous User
Senior Helpdesk at a non-profit
That would actually be another area they can improve because I feel like the ability to go in and contact support is...
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Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Anonymous User
Asst. Vice President at a performing arts
Freshdesk support is great. If we ever had minor performance issues, it would just take an email or call to the...
Read full review of Freshdesk »
Poornima Kumari
Interviewee at a healthcare company
The technical support is nice. When I was working with Freshteam I was able to ask Freshworks, the parent company,...
Read full review of Freshteam »
Anonymous User
Director Of Technology Services at a comms service provider
We did reach out to technical support in the past. Their response time and knowledgeability could be improved.
Read full review of Freshservice »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »

Review 1 of 30

Anonymous User
Technical Officer at a tech services company
Technical support is okay. They try to be very responsive. The minute you send an email, you get a response quickly....
Read full review of Motadata ServiceOps »

Review 1 of 1

Technical Support

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